Best Live Chat Software - Page 34

HiJiffy

HiJiffy is an AI-powered communications platform designed to help hotels increase direct bookings and improve customer care. HiJiffy solution centralizes, automates and measures all customer care activities for hotels by integrating cutting-edge technology in a simple, reliable and robust platform. This allows hoteliers to serve their guests better, faster and at a reasonable cost.

HiperMe!

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

Average Rating: 5.0/5.0

Total Reviews: 1

Hiver Omni

Hiver Omni is the agentic customer service platform where teams and AI work together to resolve complex customer issues across channels. Unlike legacy support platforms, where people do most of the heavy lifting to resolve customer issues, Hiver Omni changes how that work gets done. Your team directs AI to handle most of it and steps in only when judgment or approval is needed. Ticketing, cross-team collaboration, and workflows provide the structure, context, and visibility needed to manage each request, while AI investigates issues, takes action, and resolves them end to end under your team’s direction. More than 10,000 teams, including Flexport, Gusto, and Ping Identity, trust Hiver to deliver great customer experiences. Key features of Hiver Omni - - Omnichannel support: Manage customer conversations across email, live chat, Slack, voice, SMS, and social channels in one place. - Cross-team collaboration: Keep everyone on the same page as requests move between teams. Loop in teammates with @mentions and private notes, link issues in Jira, or discuss them in Slack, all without leaving Hiver or losing context. - Ticketing: Give every request a clear owner and keep work organized with statuses, priorities, custom fields, queues, and SLAs. - Integrations: Bring customer information into Hiver by connecting tools like Salesforce, HubSpot, Jira, Asana, and other systems your team relies on. - Workflows: Automate everyday tasks and complex processes, from routing and assigning requests to tagging, triaging, and escalating them. Set up workflows that use customer information and events from your connected tools to keep work moving. - Analytics: See how your support team is performing with reports on conversation volume, response and resolution times, SLAs, and customer satisfaction. Track performance across channels and teams, all in one place. - Frontline Agent: Resolve complex requests autonomously with AI Agents that understand what customers need, follow your team's procedures, and take action across connected systems. You decide what they can do, the rules they follow, and when a human needs to step in. - Assist Agent: Let AI do the groundwork so your team can focus on resolving the issue. It investigates requests using connected tools, past conversations, and similar tickets. It can also take actions across systems, recommend next steps, and draft replies in your team's tone. Your team stays in control, guiding the agent and approving actions. - AI QA: Review every conversation for accuracy, tone, and compliance with your team's standards. AI QA catches issues in real time and helps fix them before a response reaches the customer. It also highlights coaching opportunities, so your team can improve quality without spending hours on manual reviews. - AI Insights: Find out what's driving support requests beyond what traditional reports can tell you. Spot recurring issues, discover opportunities to automate repetitive work, and identify gaps in your help content that leave customers asking the same questions. - AI Help Center: Keep your help center current without the manual upkeep. Hiver AI finds gaps in your documentation and turns resolved conversations into new help articles, so your team, customers, and AI Agents always have accurate information to work with. - Customer Intelligence: Every conversation, CRM update, support ticket, customer call, and product event helps build a clearer picture of each account's health, sentiment, and history. Your team and AI Agents use that understanding to deliver more informed, relevant, and personal support.

Average Rating: 4.4/5.0

Total Reviews: 14

Hive Support

Hive Support is a powerful, flexible, and easy-to-use WordPress helpdesk plugin designed to streamline customer support and enhance user experience. Whether you're managing a small business or a large enterprise, Hive Support offers a complete suite of tools to ensure your customer queries are addressed efficiently. Packed with essential features like ticketing systems, live chat, email piping, AI-powered chatbots, and automated workflows, Hive Support provides everything you need to handle customer requests in one intuitive dashboard. Designed with scalability in mind, it’s suitable for businesses of all sizes and integrates seamlessly with major WordPress themes, WooCommerce, and other popular plugins. With Hive Support, you can: -Manage tickets effortlessly through an organized interface. -Provide 24/7 customer assistance with AI-driven chatbots. -Enable real-time communication with live chat functionality. -Automate responses to routine queries, saving time and resources. -Built for WordPress, Hive Support is fully customizable and optimized for performance, ensuring fast response times and a seamless user experience. Why Choose Hive Support? Affordable Pricing with Pro and Free versions to meet any budget. Easy Setup with user-friendly interfaces and extensive documentation. Complete Control over your data with a fully self-hosted WordPress solution. Continuous Updates and dedicated support to keep your helpdesk running smoothly. Experience a new level of customer satisfaction with Hive Support—your all-in-one helpdesk plugin for WordPress.

Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

HubSpot Smart CRM

HubSpot Smart CRM is self-updating, AI-powered software that brings your customer data, teams, and tech stack together in one connected system Core Value Proposition HubSpot Smart CRM is the CRM that works for you, not the other way around. It keeps your CRM current through automatic updates and built-in enrichment, capturing customer conversations, creating and filling records, surfacing important changes, and turning the latest context into actionable next steps. Your team spends less time on data entry and more time building relationships. Updates stay visible, editable, and under your control, so you know what got updated and why. Built on HubSpot’s agentic customer platform, Smart CRM combines AI tools and agents, flexible customer views, automation, reporting, governance, and app connectivity so marketing, sales, and service teams can work from a single source of truth, move faster, and deliver better customer experiences at scale. Key capabilities See your customers clearly - Self-updating and self-cleaning CRM: Updates itself based on what actually happened — using, conversations, emails, notes, and the web — so your CRM data stays accurate and trusted. - Agentic onboarding: makes Smart CRM setup easy: contacts, companies, and deals automatically populate from email and calendar connections. - Breeze Assistant: conversational AI that pulls from self-updating CRM data to create content, reports, analysis, automation, and build and activate agents. - Custom data model: store any type of CRM data with custom objects, events, scoring, and calculations. - Data enrichment: automatically enrich contact and company records using emails, calls, the web, and HubSpot’s data sources. - Notetaker: transcribes notes (including voice notes) and captures follow-up items; deal progression drafts the recap email and next steps for reps. - Deal progression: analyzes conversations and recommends updates to deal stage and qualification fields, then drafts follow-up emails. - Data Agent: get updated answers on business-specific questions about customers and prospects by searching CRM data, emails, calls, documents, and the web. Intent signals: learn who’s in-market for your product and a good fit, what they’re searching for, and the right time to reach out. - AI insights: surface important changes, risks, and next-best actions from customer context stored within your CRM. - Reporting dashboards and analytics: make informed decisions fast with templated dashboards and built-in reports that include multiple visualization types and AI-assisted insights. - Sensitive data controls: protect sensitive customer information with encryption, access controls, SSO, and 2FA-ready governance. - Segmentation: easily segment customer or prospect data into lists that can be used for outreach. Get your team on the same page - Pipeline management: stay on top of deals with multiple pipelines, tags, and automated actions. Conditional logic ensures sales processes are never skipped. - Workflows and AI-assisted workflows: automate tasks and customer communications based on customer behavior and business logic. - Task management: keep reps organized and stay on track with automated task management and queues - Custom reporting and dashboards: turn CRM data into actionable insights across pipeline, attribution, and revenue performance with highly customizable reporting. - Team governance: manage precise permissions, team structures, SSO, 2FA, SOC2 compliance with administrative controls.. - Centralized audit log: track actions taken by users, automations, integrations, and agents. Undo and restore actions. - Automatic duplicate detection: use AI to identify and merge duplicate records, keeping the CRM accurate and usable. - Project management: coordinate customer-facing work, track progress, and automate handoffs without leaving the CRM. Connect all your tools in one place - HubSpot Marketplace: connect to more than 2,000 popular apps, including toolsGoogle Workspace, Microsoft 365, Slack, Zoom, and Shopify. - Data Sync: keep records updated automatically with two-way sync across HubSpot and third-party systems. - Custom CRM interface: visualize the same customer data in the format that makes sense for each team, including tables, charts, and custom views. - Sandbox test account: test changes and integrations safely before pushing them live. - UI extensibility: build custom interfaces and extend HubSpot with APIs to match your business processesIntegrated tool actions in workflows: combine HubSpot automation with external apps to streamline multi-system processes. Smart CRM vs. Alternatives HubSpot’s Smart CRM is different from traditional CRM solutions and AI-native CRMs. It unifies customer data, teams, and tech stacks securely, with self-cleaning capabilities that keep data continuously up-to-date. Leveraging your data and third-party insights, Smart CRM’s built-in AI helps deliver personalized customer experiences at scale. All AI-driven updates keep humans in the loop. Reps and admins can review, edit, or approve before anything is saved to the CRM, with the ability to restore data changes. Unlike standalone AI tools, notetakers, or workflow automation layers, self-updating CRM is built directly into HubSpot’s agentic customer platform and works with the data your team already uses. It’s easy to adopt without requiring a dedicated administrator, while still offering the flexibility to support more complex business needs. Outcome Smart CRM is a self-updating source of truth that helps businesses grow faster by unifying customer data, teams, and tools in one easy-to-use agentic customer platform. By having all business context in one place, Smart CRM becomes a source of truth you can rely on to drive outcomes for your business.

Average Rating: 4.6/5.0

Total Reviews: 106

Huggy

Platform for digital customer service

Average Rating: 2.5/5.0

Total Reviews: 1

Human Live Chat Management For Leads & Sales

Our brilliant & resourceful agents help you convert more prospects into customers through a 24/7 human live chat presence Available 24/7: Generate leads & support your clients on their time. Personal Account Manager: You’ll be assigned a personal account manager to ensure partnership success. Conversational Marketing Team: Our team strategizes ways to engage your audience and constantly optimizes chat flows to make your visitors progress faster through the customer journey. Constant Collaboration: We want to work with you, not for you. We believe in brutally honest relationships that are built on trust. Monthly Reports: Be confident in your investment by knowing exactly how many CQL’s (conversation qualified leads) you generated each month. CRM Integration: We send leads and support tickets directly to your CRM so you never miss an opportunity.

Inbenta AI Unified CX Platform

Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, multi-modal UX, and real-time advanced analytics.

Average Rating: 4.6/5.0

Total Reviews: 18

indigitall

indigitall is an all-in-one customer engagement platform that helps brands deliver personalized experiences across every digital touchpoint. It brings all your inbound and outbound channels into one place, including push notifications, WhatsApp, SMS, email, and AI Agents, so you get a single view of every customer and know what drives them. With an intuitive interface, powerful journey automation, and real-time segmentation, your team can launch targeted campaigns in minutes. Those campaigns boost engagement, increase conversions, and build long-term customer loyalty. Backed by responsive, hands-on support, indigitall helps leading brands turn every interaction into lasting value. Learn more at indigitall.com.

Average Rating: 4.8/5.0

Total Reviews: 458

Instinctor Smart Chat

Smart Chat is one AI assistant for your website and your business phone. It answers website visitors and phone calls 24/7, books appointments into your calendar, transfers the call to you when needed, handles after-hours, texts callers a booking confirmation and texts you every lead. Visitors and callers never see your personal number. Works on any website with one line of code (WordPress, Wix, Squarespace, Shopify). Native app for iPhone and Android. Free: website chat, 20 automatic answers and 5 bookings a month. Smart Chat, $19.90 a month: unlimited chat, replies by text, reminders. Professional, $49.90 a month: adds the AI receptionist on your business phone, 150 minutes included, then $0.29 a minute with a monthly cap you set. Try it: call (445) 999-8787 and our assistant answers.

Intaker

Intaker is an AI-powered platform built to help law firms and local businesses connect with more clients and streamline their operations for faster growth. By automating lead capture, qualification, appointment scheduling, and follow-ups, Intaker empowers businesses to save time, increase conversions, and deliver a seamless client experience. At its core, Intaker combines 24/7 automated chatbots and AI agents to ensure every lead gets immediate attention. These tools engage prospects on your website, via SMS, or through Google Local Service Ads, capturing critical information and keeping conversations active. Intaker’s workflows take automation further by handling essential tasks like scheduling consultations, transferring qualified leads to phone calls, or even presenting retainers directly within chat—allowing law firms to retain clients faster and with less effort. Two-way texting gives firms the flexibility to engage leads through personal manual conversations or automated AI responses, ensuring the right balance of human touch and efficiency. Intaker’s CRM helps firms stay organized by centralizing lead information, simplifying intake, and enabling seamless follow-up. Beyond intake automation, Intaker integrates easily with popular CRMs, practice management software, and thousands more applications via Zapier. This scalability ensures the platform can grow with firms of any size, whether they are just starting or expanding rapidly. By streamlining client acquisition, automating repetitive tasks, and enabling smarter lead management, Intaker helps law firms improve lead conversion rates, reduce operational friction, and focus on building lasting client relationships. It’s a smarter way to grow.

Average Rating: 5.0/5.0

Total Reviews: 2

IntelAgent

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

InteliWise Proactive Live Chat

InteliWise Proactive Live Chat is powered by engagement triggers, that help to reach to different consumer segments.

Invocom

InvoCom is a cutting-edge customer service solution designed to elevate the customer experience and drive long-term organizational growth. Our platform is built on the latest AI and machine learning technology, ensuring seamless and real-time support, engagement, and communication. Our product offers a complete set of features and capabilities to meet the needs of your customers and support the growth of your business.