Best Knowledge Base Software - Page 5
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
TWiki - the Open Source Enterprise Wiki and Web Application Platform
- Computer Software
- 50% Enterprise
- 44% Small-Business
9,902 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for
- Technical Writer
- Project Manager
- Information Technology and Services
- Management Consulting
- 78% Small-Business
- 19% Enterprise
19,087 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BHyve is a knowledge-sharing and collaboration platform designed to transform how organizations tap into their internal expertise. It connects people to the right knowledge at the right time, helping
- 54% Mid-Market
- 46% Enterprise
102 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Elevate Team Efficiency with Elium, the EU-DNA knowledge platform, now boosted with AI. Deploy knowledge bases across your organisation, simplifying access to crucial information, and empowering your
- 67% Mid-Market
- 25% Small-Business
1,334 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Docwriter is a markdown language-based tool for creating easy-to-use online Documentation or Knowledge Base for your Project or Product. It is specially designed for business analysis and custom softw
- Computer Software
- Marketing and Advertising
- 54% Small-Business
- 46% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Wiki.js is a modern, open-source wiki software designed to make documentation creation and collaboration both efficient and enjoyable. Built on the fast-performing Node.js engine, it offers a beautifu
- Information Technology and Services
- 67% Enterprise
- 20% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Fleeq allows users to create videos and interactive GIFs without a camera, narrator or a production crew.
- 83% Small-Business
- 8% Mid-Market
12 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Kipwise is a smart company knowledge management tool that integrates seamlessly with Slack, Google Drive and more, so you can build up your team knowledge base super easily from your daily communicati
- Marketing and Advertising
- 91% Mid-Market
- 9% Small-Business
960 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fast.io is file hosting, reimagined. Host anything (PDFs, video, zips, images, etc.) with direct links on a super-fast global network. Fast automates everything you need to host and track files and st
- Computer Software
- Leisure, Travel & Tourism
- 58% Small-Business
- 32% Mid-Market
268 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
- Customer Service Agent
- Retail
- Leisure, Travel & Tourism
- 53% Mid-Market
- 43% Small-Business
2,741 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Quickly create a beautiful intranet that will transform the way employees connect to information, processes, and each other. With MyHub, benefit from modern intranet features such as pre-built templat
- Hospital & Health Care
- 52% Mid-Market
- 24% Enterprise
12,422 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Amploo is a comprehensive collaborative solution designed for SMEs, encompassing team cooperation, management, corporate learning, HR functions, and more. It consolidates all these features into a sin
- 54% Small-Business
- 31% Mid-Market
23 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Knowmax is a Knowledge management software which helps enterprises & brands achieve their CX goals. Knowmax enables a consistent knowledge flow across your assisted channels such as contact center
- Telecommunications
- 54% Mid-Market
- 29% Enterprise
9 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build and organize your knowledge base of company resources without switching between workspaces
- 63% Mid-Market
- 25% Small-Business
14 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint Knowledge Management™ is an AI-powered knowledge management solution that provides a single source of truth for your agents and intelligent virtual assistants to deliver stronger AI outcomes.
- 50% Mid-Market
- 40% Enterprise
7,762 Twitter followers
