We had ProProfs Knowledge Base Software in place as an easy-to-use common platform for our support and product teams to documentation. It delivered on that ease-of-use promise immediately, but the biggest surprise has been how far its AI features go.

It has removed frictions around the "blank page" for documenting new features launch our team can produce high-quality drafts in seconds vs starting from zero. From outside and within, AI Search has saved so much time; instead of making team members or users open five articles and scan them for an answer then putting together the details themselves, it just provides direct, accurate summaries straightaway.

Finally, the out of the box reporting tools are far exceeded what we had expected. The analytics identify specific search terms that returned low or no results and provide you insight into documentation gaps before they escalate into larger problems. Review collected by and hosted on G2.com.

It is indeed a super functional platform, but there isn’t any dark mode to it. An option to have a darker look would help relieve team members, tech writers and support staff from straining their eyes after spending hours each day drafting and correcting documentation. Review collected by and hosted on G2.com.