# Top Free IT Service Management Tools - Page 4

## How Many IT Service Management Tools Products Does G2 Track?

**Total Products under this Category:** 177

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank IT Service Management Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 37,100+ Authentic Reviews
- 177+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for IT Service Management Tools
 ![G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/it-service-management-itsm-tools/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=16222&focus%5B%5D=25675&focus%5B%5D=929&focus%5B%5D=1404685)

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, Atera, ClickUp, Autotask, and monday service.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=atera&focus%5B%5D=clickup&focus%5B%5D=autotask&focus%5B%5D=monday-service)

**Sponsored**

### Common Room

Common Room is an AI GTM platform that helps revenue teams — including Sales, Marketing, and RevOps — at mid-market and enterprise B2B companies move from fragmented buyer data to precise, AI-driven execution at scale. Most GTM teams operate on incomplete information, with reps toggling between tools and ops teams manually stitching systems together. Common Room solves this by unifying first-party customer data with real-world buyer signals into a continuously updated system of complete and trusted buyer intelligence, powered by Context360 (AI identity resolution) and AI waterfall enrichment across a 400M+ contact directory. Revenue teams use that intelligence foundation to put AI agents to work across core GTM workflows — prioritizing the right accounts, researching contacts, mapping stakeholders, and personalizing outreach based on real buyer context. A configurable Revenue Control Plane gives revenue architects enterprise-grade governance, permissioning, and managed integrations to design and scale AI-native GTM workflows across the business. Key capabilities include: -Complete buyer intelligence: Unifies CRM, product, marketing, and engagement signals with real-world buyer activity into a person-level, always up-to-date view of every buyer - AI agents across GTM workflows: Automates account prioritization, contact research, stakeholder mapping, data hygiene, and personalized outreach without adding headcount -Revenue Control Plane: Central governance layer for revenue architects to build, deploy, and scale plays with enterprise-grade controls and fully managed integrations -Embedded workflow activation: Delivers buyer intelligence and AI-guided actions directly inside Slack, email, Salesforce, browser extensions, and AI assistants — no behavior change required -Enterprise-ready at scale: Supports teams of 50 to 1,000+ reps across multiple GTM motions, eliminating the need for GTM engineers, enrichment vendors, or external orchestration tools

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1482&secure%5Bchosen_at%5D=2026-08-05T20%3A43%3A53Z&secure%5Bdisplayable_resource_id%5D=497&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=167460&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=167460&secure%5Bresource_id%5D=1482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%2Ffree%3Fpage%3D4&secure%5Btoken%5D=c0e00b610ac4c2a7b158612e41fc1b8ce43784de93fd6e9918b0d8709fb242dc&secure%5Burl%5D=https%3A%2F%2Fwww.commonroom.io%2Fdemo%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-review-site%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Creatio Service](https://www.g2.com/products/creatio-service/reviews)

Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows.

**Average Rating:** 4.5/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Creatio Service?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Administration Console:** 7.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 10.0/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Creatio Service?

- **Seller:** [Creatio](https://www.g2.com/sellers/creatio)
- **Year Founded:** 2014
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @Creatio\_Global  
3,977 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8659c9aedce2bb0b992997a4038d075e8fa99899c384b7d6b36d9fb77101d8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcreatioglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,150 employees on LinkedIn®
- **Phone:** +1 617 765 7997

#### Who Uses This Product?

- **Company Size:** 45% Small, 36% Medium

#### What Do G2 Reviewers Say About Creatio Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Service Creatio, enjoying minimal coding for effective CRM functionalities.
- Users value the **customizability** of Service Creatio, allowing functional designs with minimal coding effort.
- Users value the **customization options** in Service Creatio, enabling easy design of required functionalities with minimal coding.

##### Cons

- Users note the **editing limitations** in Service Creatio, particularly with restrictions on manipulating DOM elements.
- Users note the **limited customization** options in Service Creatio, particularly in manipulating DOM elements.
- Users note the **limited features** of Service Creatio, particularly regarding restrictions on manipulating DOM elements.
- Users experience **poor performance** with platform stability, though support is available to assist with issues.
- Users experience **platform instability** , but acknowledge that support readily assists with issues encountered.

#### What Are Recent G2 Reviews of Creatio Service?

**["Complete View on Customer Requests, from Start to Resolution"](https://www.g2.com/survey_responses/creatio-service-review-12113410)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/creatio-service-review-12113410)

**["Best Crm to use-low code/no code technology"](https://www.g2.com/survey_responses/creatio-service-review-10338302)**

**Rating:** 5.0/5.0 stars

_— Kashish S._

[Read full review](https://www.g2.com/survey_responses/creatio-service-review-10338302)

#### What Are G2 Users Discussing About Creatio Service?

- [What is Service Creatio used for?](https://www.g2.com/discussions/what-is-service-creatio-used-for)

### [Precision Bridge Data Migrator](https://www.g2.com/products/precision-bridge-data-migrator/reviews)

Precision Bridge is dedicated to simplifying data migration and data management across enterprise Service Management platforms - covering data migration, archiving, replication and synchronisation. With over 150 successful projects and more than 1 billion records migrated, Precision Bridge has the expertise and the tooling to make your next migration simple and fast. The Precision Bridge Data Migration and Management Solution has collectively saved organisations over 100,000 hours - freeing teams to focus on what matters most, while we handle the complexity of moving their Service Management data.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Precision Bridge Data Migrator?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Precision Bridge Data Migrator?

- **Seller:** [Service Management Integrations Limited](https://www.g2.com/sellers/service-management-integrations-limited-cc9d971b-1c57-4761-82de-91f30ffced5d)
- **Year Founded:** 2014
- **HQ Location:** London, GB
- **Twitter:** @PrecisionBridge  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aee79ace21178799d76ab6464d742a243ca4c70af32041296a1c910596ebb4a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitsm-bridge&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Precision Bridge Data Migrator?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **software deployment** capabilities of Precision Bridge Data Migrator for seamless data migration and project transitions.

##### Cons

- Users find the **challenges in migration** daunting, especially for newcomers facing navigation and customization limitations.
- Users find the **high cost** of Precision Bridge Data Migrator questionable, particularly for those who use it infrequently.
- Users find the **limited customization** of Precision Bridge Data Migrator challenging, especially for new users navigating the tool.

#### What Are Recent G2 Reviews of Precision Bridge Data Migrator?

**["Flexible, Fast Migration for a Complex Cloud-to-On-Prem Move"](https://www.g2.com/survey_responses/precision-bridge-data-migrator-review-13102602)**

**Rating:** 5.0/5.0 stars

_— Patrick D._

[Read full review](https://www.g2.com/survey_responses/precision-bridge-data-migrator-review-13102602)

**["Reliable Automation for a Complex, High-Volume Enterprise Migration"](https://www.g2.com/survey_responses/precision-bridge-data-migrator-review-13073173)**

**Rating:** 4.0/5.0 stars

_— Venkatesh P._

[Read full review](https://www.g2.com/survey_responses/precision-bridge-data-migrator-review-13073173)

### [NetcareOne](https://www.g2.com/products/netcareone/reviews)

NetworkX’s integrated IT service management platform, NetcareOne™, delivers comprehensive support for enterprise IT operations, enabling organizations to achieve full operational visibility and control. By unifying real-time monitoring, IT service management, IT asset management, and field engineer dispatch, the platform ensures that every component of the IT environment is continuously tracked, managed, and optimized. Real-time alerts and intelligent automation allow teams to proactively address performance anomalies and potential failures before they impact business operations. Centralized asset and service management provide complete transparency over hardware, software, and service lifecycle, while seamless coordination with field engineers ensures rapid on-site resolution whenever required. Designed for enterprises with diverse IT landscapes — including offices, factories, retail chains, service outlets, and data centers — NetcareOne™ empowers organizations to simplify complex operations, reduce operational risks, and accelerate service delivery. Leveraging a combination of proprietary technology, professional management expertise, and a global engineer network, the platform delivers reliable, scalable, and end-to-end IT operations management, helping businesses maintain continuity, boost efficiency, and focus on their strategic goals.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate NetcareOne?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NetcareOne?

- **Seller:** [NetworkX](https://www.g2.com/sellers/networkx-c8e7f663-0491-49ea-8e3d-78adf147efb0)
- **Year Founded:** 2023
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea18f01a360e4e4220ac8b28d2f234436b77b752642ffc025d93632ac536d0dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetworkxcloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Do G2 Reviewers Say About NetcareOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high flexibility** of NetcareOne, appreciating its rapid service response and customizable features.
- Users appreciate the **seamless integrations** of ITSM, ITOM, and ITAM, enhancing overall flexibility and service responsiveness.
- Users value the **high adaptability and integration capabilities** of NetcareOne, enhancing their overall experience and convenience.
- Users value the **versatility** of NetcareOne, appreciating its adaptability and seamless integration of multiple IT services.
- Users appreciate the **rapid service response** of NetcareOne, enjoying its high flexibility and integrated features.

##### Cons

- Users note the need for **improvement in precision** and granularity of functions within NetcareOne for better usability.
- Users note the **limited functionality** of NetcareOne, wishing for more precision and granularity in its features.
- Users note a lack of **precise details and granular functions** in NetcareOne, limiting its overall effectiveness.

#### What Are Recent G2 Reviews of NetcareOne?

**["NetcareOne’s ITSM/ITOM/ITAM Capabilities Are Exactly What We Need"](https://www.g2.com/survey_responses/netcareone-review-12288851)**

**Rating:** 5.0/5.0 stars

_— Pete M._

[Read full review](https://www.g2.com/survey_responses/netcareone-review-12288851)

**["Flexible and efficient, with rapid service response, it delivers a one-stop IT management experience"](https://www.g2.com/survey_responses/netcareone-review-12126927)**

**Rating:** 5.0/5.0 stars

_— William C._

[Read full review](https://www.g2.com/survey_responses/netcareone-review-12126927)

### [Unduit](https://www.g2.com/products/unduit/reviews)

Unduit is the ultimate platform to buy, deploy, manage, track, retrieve, repair, resell, store, and recycle IT assets in 100+ countries. The future of ITaaS and automating all the major IT pain points.

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Unduit?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Administration Console:** 10.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 10.0/10 (Category avg: 8.2/10)
- **Process Workflow:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Unduit?

- **Seller:** [Unduit](https://www.g2.com/sellers/unduit)
- **Year Founded:** 2011
- **HQ Location:** Lisle, US
- **Twitter:** @unduitllc  
604 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be0cc71332b48fb97634282b31a774d5c160e2d4b75805499c93baa1bd95eb79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funduitwireless&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®
- **Ownership:** Unduit LLC

#### Who Uses This Product?

- **Company Size:** 110% Large, 80% Small

#### What Do G2 Reviewers Say About Unduit?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** provided by Unduit, enabling efficient management of IT devices with minimal training.
- Users appreciate the **automation** in Unduit, simplifying IT asset management and enhancing visibility across multiple sites.
- Users value the **clear actionable insights** from Unduit, enhancing efficiency in managing their asset fleet effectively.
- Users appreciate the **excellent product quality** of Unduit, noting its simplicity and effective asset management features.
- Users value the **intuitive data management** of Unduit, facilitating easy onboarding and streamlined device lifecycle processes.

##### Cons

- Users face a **learning curve** that can hinder initial use, though training helps facilitate quicker understanding.
- Users find the **reporting dashboard confusing** and wish for a more user-friendly layout and improved functionality.
- Users feel the **reporting dashboard can be improved** , preferring better presentation and customization options for data exports.
- Users find that the **difficult learning curve** can be challenging for new staff, though training helps alleviate this issue.
- Users feel that the **inadequate reporting** and confusing layout of Unduit hinder their overall experience.

#### What Are Recent G2 Reviews of Unduit?

**["Smarter asset decisions with clear insights and smooth onboarding"](https://www.g2.com/survey_responses/unduit-review-12208403)**

**Rating:** 5.0/5.0 stars

_— Andre L._

[Read full review](https://www.g2.com/survey_responses/unduit-review-12208403)

**["A Practical Solution That Brought Structure and Confidence To our IT Operations"](https://www.g2.com/survey_responses/unduit-review-12088183)**

**Rating:** 5.0/5.0 stars

_— Omar A._

[Read full review](https://www.g2.com/survey_responses/unduit-review-12088183)

### [Pioneerdesk](https://www.g2.com/products/pioneerdesk/reviews)

Pioneerdesk is an IT management software that provides automated solutions for issue detection, troubleshooting, and maintenance. The platform uses robotic process automation and machine learning to proactively identify and resolve IT issues before they cause disruptions. It also performs automated backend analysis to uncover actionable insights.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Pioneerdesk?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)
- **Administration Console:** 8.3/10 (Category avg: 8.8/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Pioneerdesk?

- **Seller:** [Pioneerdesk](https://www.g2.com/sellers/pioneerdesk)
- **Year Founded:** 2024
- **HQ Location:** Zangberg, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3ed0be517c6d8504670d227dd58267fef99e3811fe81990700cd025693f963d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpioneerdesk-revolution&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Pioneerdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **customizable dashboards** of Pioneerdesk, enhancing team productivity and project management efficiency.
- Users find Pioneerdesk to be **incredibly intuitive and easy to use** , enhancing project management and team collaboration effortlessly.
- Users benefit from the **efficiency** of Pioneerdesk, enjoying seamless project management and enhanced team collaboration.
- Users appreciate the **intuitive design and real-time collaboration** of Pioneerdesk, enhancing productivity and seamless communication.
- Users find Pioneerdesk **incredibly intuitive** , enhancing project management and seamless team collaboration for improved productivity.

##### Cons

- Users feel the pricing is **expensive for smaller teams** , which may hinder accessibility and value for investment.
- Users find the **initial setup overwhelming** due to numerous configuration options, especially for smaller teams facing pricing concerns.

#### What Are Recent G2 Reviews of Pioneerdesk?

**[""Efficient and User-Friendly Platform""](https://www.g2.com/survey_responses/pioneerdesk-review-10360602)**

**Rating:** 4.0/5.0 stars

_— Geetesh S._

[Read full review](https://www.g2.com/survey_responses/pioneerdesk-review-10360602)

**["Amazing platform"](https://www.g2.com/survey_responses/pioneerdesk-review-10427660)**

**Rating:** 4.5/5.0 stars

_— Abiali K._

[Read full review](https://www.g2.com/survey_responses/pioneerdesk-review-10427660)

### [Ravenna](https://www.g2.com/products/ravenna-software-inc-ravenna/reviews)

Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-driven automation to streamline internal support across IT, HR, Finance, and Operations. Our platform helps companies deliver effortless, instant support to their employees directly within the tools they already use, allowing support teams to focus on higher-impact work instead of repetitive tasks and ticket triage. Ravenna also uses AI to automatically generate KB content, respond and resolve requests automatically with answers, and powerful analytics to give leadership the information they need to make business decisions. - Handle common requests instantly in Slack - Connect to your existing Knowledge source - Automate ticket creation and updates - Provide contextual answers to support tickets - Organize your tickets - Create ticket summaries - Improve reporting and SLAs Check us out at https://www.ravennahq.com/

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Ravenna?

- **Seller:** [Ravenna Software](https://www.g2.com/sellers/ravenna-software-b3be169a-2b75-4caa-b2a9-9dd0d10b5fe8)
- **Year Founded:** 2024
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa50ecf5ec763a1a2b8a486e6ccaf6dee85871ea76a5dcf0efa6ca0ba8d719a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fravennahq&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Ravenna?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** in Ravenna, enhancing Slack efficiency with real-time ticketing and AI-driven replies.
- Users love how Ravenna enhances their workflow with **real-time ticketing and emoji-driven automation** directly in Slack.
- Users love the **ease of use** of Ravenna, enjoying real-time ticketing and emoji-driven workflows directly in Slack.
- Users value the **seamless integrations** of Ravenna, enhancing their Slack experience without adding friction.
- Users love the **real-time productivity enhancements** of Ravenna, seamlessly integrating Slack with AI-driven ticket management.

#### What Are Recent G2 Reviews of Ravenna?

**["Finally, a Slack based helpdesk that's on-par with Halp"](https://www.g2.com/survey_responses/ravenna-review-10733355)**

**Rating:** 5.0/5.0 stars

_— Andrew H._

[Read full review](https://www.g2.com/survey_responses/ravenna-review-10733355)

**["Truly Slack native ITSM"](https://www.g2.com/survey_responses/ravenna-review-10724772)**

**Rating:** 5.0/5.0 stars

_— Dan B._

[Read full review](https://www.g2.com/survey_responses/ravenna-review-10724772)

### [SYDLE ONE](https://www.g2.com/products/sydle-one/reviews)

SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: · BPM: business process automation and workflows. · ECM: centralized data and complete content and document management. · Analytics: real-time business indicators. · CRM: 360-degree customer relationship management. · Service Desk: complete management of your tickets and customer service. · Service Portal: next-level self-service and relationship portals. · SYBOX: solutions for shared services, such as HR, procurement, finance, and more. · E-commerce: an online sales platform with integrated front-end and back-end. · Billing: billing management, with pricing, invoicing, collecting, and more. Learn more at www.sydle.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate SYDLE ONE?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SYDLE ONE?

- **Seller:** [SYDLE](https://www.g2.com/sellers/sydle)
- **HQ Location:** Global, OO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3194ad03c5e0881a7273a89ae4f6a11ed8a33653b4570bf0d999793d2f04463&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F562384&secure%5Burl_type%5D=linkedin_company_website)  
295 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Do G2 Reviewers Say About SYDLE ONE?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of SYDLE ONE, streamlining workflows and enhancing efficiency with ease of integration.
- Users appreciate the **configuration ease** of SYDLE ONE, finding setup intuitive and workflows easily adaptable to business needs.
- Users value the **customizability** of SYDLE ONE, enhancing workflow adaptability to meet diverse business needs effectively.
- Users value the **customization options** of SYDLE ONE, allowing easy adaptation to diverse business workflows and needs.
- Users appreciate the **deployment ease** of SYDLE ONE, highlighting its straightforward setup and intuitive onboarding process.

##### Cons

- Users find the **difficult learning curve** for SYDLE ONE challenging, suggesting improved onboarding and documentation for better understanding.
- Users face **integration issues** due to the steep learning curve and lack of documentation for advanced workflows.
- Users note a significant **lack of guidance** , finding the learning curve steep and tutorials inadequate for smooth onboarding.
- Users find a **lack of tutorials** challenging, complicating the learning process and hampering effective utilization of SYDLE ONE.
- Users note a steep **learning curve** for SYDLE ONE, suggesting improved onboarding and documentation for new users.

#### What Are Recent G2 Reviews of SYDLE ONE?

**["All-in-One Low-Code Platform That Streamlines Workflow Automation"](https://www.g2.com/survey_responses/sydle-one-review-12933204)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/sydle-one-review-12933204)

**["SYDLE ONE, pretty interface, useful tools and a great CRM project."](https://www.g2.com/survey_responses/sydle-one-review-11039188)**

**Rating:** 5.0/5.0 stars

_— Dafne M._

[Read full review](https://www.g2.com/survey_responses/sydle-one-review-11039188)

#### What Are G2 Users Discussing About SYDLE ONE?

- [What is SYDLE ONE used for?](https://www.g2.com/discussions/what-is-sydle-one-used-for)

### [Tikit](https://www.g2.com/products/cireson-tikit/reviews)

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

**Average Rating:** 4.7/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Tikit?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Tikit?

- **Seller:** [Cireson](https://www.g2.com/sellers/cireson-bb7d4714-d766-4139-ae21-581770b75666)
- **Year Founded:** 2011
- **HQ Location:** SAN DIEGO, US
- **Twitter:** @teamcireson  
1,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00c129064b810e94140b9fe47b367d951c1c67346a9236a51eca9e12b368e3e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2775681%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®
- **Phone:** (855) 871-1232

#### Who Uses This Product?

- **Company Size:** 57% Large, 43% Medium

#### What Do G2 Reviewers Say About Tikit?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **fun and responsive customer support** from Tikit, making the integration process smooth and enjoyable.
- Users appreciate the **ease of use** of Tikit, facilitating quick setup and seamless integration with Microsoft 365.
- Users value the **automation capabilities** of TiKit, enhancing efficiency and streamlining IT processes seamlessly.
- Users value the **seamless communication efficiency** of Tikit, enhancing collaboration and support within Microsoft Teams.
- Users highlight the **easy customization** of Tikit, effectively adapting to unique workflows and multi-department needs.

##### Cons

- Users note the **missing features** in Tikit but appreciate the potential from future updates and superior Microsoft integrations.

#### What Are Recent G2 Reviews of Tikit?

**["A really good Service Desk product"](https://www.g2.com/survey_responses/tikit-review-9958238)**

**Rating:** 5.0/5.0 stars

_— Matt S._

[Read full review](https://www.g2.com/survey_responses/tikit-review-9958238)

**["AN stgiaht forward tickign sytem that makes an huge impact"](https://www.g2.com/survey_responses/tikit-review-10057390)**

**Rating:** 5.0/5.0 stars

_— Karim E._

[Read full review](https://www.g2.com/survey_responses/tikit-review-10057390)

### [CMDBuild](https://www.g2.com/products/pat-zucchetti-group-cmdbuild/reviews)

CMDBuild is the most widely adopted open source platform for IT Asset Management and CMDB, maintained by PAT (Zucchetti Group). Model your IT landscape exactly as it is — assets, relations, services, workflows — with no license fees and no vendor lock-in. With the READY2USE edition, get a pre-configured, ITIL-aligned ITAM solution out of the box: discovery, lifecycle, contracts, and full integration with your service desk and monitoring tools. 𝐂𝐌𝐃𝐁𝐮𝐢𝐥𝐝 - 𝐘𝐨𝐮𝐫 𝐈𝐓 𝐥𝐚𝐧𝐝𝐬𝐜𝐚𝐩𝐞, 𝐦𝐨𝐝𝐞𝐥𝐞𝐝 𝐲𝐨𝐮𝐫 𝐰𝐚𝐲. 𝐎𝐩𝐞𝐧 𝐬𝐨𝐮𝐫𝐜𝐞, 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐠𝐫𝐚𝐝𝐞. For over 15 years it has been the reference solution for organizations that refuse the trade-off between rigid commercial suites and fragile homemade databases. 𝐀 𝐂𝐌𝐃𝐁 𝐭𝐡𝐚𝐭 𝐟𝐢𝐭𝐬 𝐲𝐨𝐮𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 - 𝐧𝐨𝐭 𝐭𝐡𝐞 𝐨𝐭𝐡𝐞𝐫 𝐰𝐚𝐲 𝐚𝐫𝐨𝐮𝐧𝐝. CMDBuild's core strength is its modeling engine: define your own asset classes, attributes, relations, and lifecycles through a visual administration module, without writing code. Hardware, software, services, contracts, suppliers, locations, users, dependencies - every configuration item lives in one governed repository, with full history, versioning, and relation graphs that make impact analysis immediate. 𝐏𝐫𝐨𝐜𝐞𝐬𝐬-𝐝𝐫𝐢𝐯𝐞𝐧, 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚 𝐫𝐞𝐠𝐢𝐬𝐭𝐫𝐲. A built-in workflow engine automates asset lifecycle processes: procurement, assignment, movement, maintenance, and disposal. Configurable dashboards, reports, and a self-service portal keep IT, procurement, and management aligned on the same data. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦. CMDBuild integrates with discovery and inventory tools, monitoring systems, LDAP/Active Directory, and service desk platforms through API standard connectors - turning the CMDB into the single source of truth that feeds your entire IT operation. 𝐑𝐄𝐀𝐃𝐘𝟐𝐔𝐒𝐄: 𝐭𝐡𝐞 𝐟𝐚𝐬𝐭 𝐥𝐚𝐧𝐞. CMDBuild READY2USE is the pre-configured enterprise edition: an ITIL-aligned ITAM/CMDB solution with ready-made data models, workflows, dashboards, and connectors, dramatically reducing time-to-value while preserving the platform's full flexibility. 𝐎𝐩𝐞𝐧 𝐬𝐨𝐮𝐫𝐜𝐞, 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐜𝐨𝐦𝐩𝐫𝐨𝐦𝐢𝐬𝐞. Java-based, SOA architecture, web interface, no license fees, no vendor lock-in. Adopt freely, then scale with the Enterprise Subscription: guaranteed SLAs, certified releases, advanced features, and direct support from the official maintainer. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐰𝐡𝐞𝐫𝐞 𝐢𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. CMDBuild is deployed by government agencies, defense and research organizations, utilities, banks, telcos, manufacturing, service provider, and shared service centers across Europe and worldwide - environments where auditability, data sovereignty, and long-term technological independence are non-negotiable. And because CMDBuild shares its engine with openMAINT, extending from IT assets to physical asset and facility management is a painless bridge, not a new project. CMDBuild. Model everything. Govern everything.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate CMDBuild?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Administration Console:** 10.0/10 (Category avg: 8.8/10)
- **Process Workflow:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CMDBuild?

- **Seller:** [Pat - Zucchetti Group](https://www.g2.com/sellers/pat-zucchetti-group)
- **Year Founded:** 1992
- **HQ Location:** Montebelluna, Veneto
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cba214c21539e1d69bbe66ef3a7b8d9381600524985f2d5f8ebfb9f6dfd6cfd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpat-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
132 employees on LinkedIn®
- **Phone:** 0423 600 531

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of CMDBuild?

**["A Complete, Ready-to-Use Configuration Database"](https://www.g2.com/survey_responses/cmdbuild-review-13169211)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/cmdbuild-review-13169211)

**["Easy to Manage and Redesign for Different User Groups"](https://www.g2.com/survey_responses/cmdbuild-review-13198102)**

**Rating:** 4.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/cmdbuild-review-13198102)

### [Deepser](https://www.g2.com/products/deepser/reviews)

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Deepser?

- **Seller:** [Deepser srl](https://www.g2.com/sellers/deepser-srl)
- **HQ Location:** Schio, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a669430a40a5ee0bcdbd29db4aa9bbe31e8ce21dcb3e6815e1de0c37d412488c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepser&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### What Are Recent G2 Reviews of Deepser?

**["All I need in a single platform"](https://www.g2.com/survey_responses/deepser-review-4617212)**

**Rating:** 5.0/5.0 stars

_— Anna R._

[Read full review](https://www.g2.com/survey_responses/deepser-review-4617212)

#### What Are G2 Users Discussing About Deepser?

- [What is Deepser used for?](https://www.g2.com/discussions/what-is-deepser-used-for)

### [Faronics Cloud](https://www.g2.com/products/faronics-cloud/reviews)

Faronics is a Canadian software company headquartered in Vancouver, with a global footprint spanning over 150 countries. Established in 1996, Faronics has been at the forefront of delivering IT management and security solutions for organisations with shared computing environments. Our products are trusted by thousands of schools, libraries, and businesses worldwide to simplify endpoint control, reduce IT costs, and improve user experience. Faronics Cloud is a centralised platform that delivers a comprehensive suite of services for endpoint management, security, and control. It includes solutions such as Deep Freeze for system restore, Software Updater for automated application updates, WINSelect for policy enforcement, device monitoring, power management, and much more. Everything is managed via a cloud-based console, accessible from any browser, allowing IT teams to oversee and control their entire network remotely and securely. The primary value of Faronics Cloud lies in its ability to streamline IT operations and reduce the time and effort needed to manage multiple endpoints. It is especially powerful in environments with high user turnover or shared devices, such as schools, universities, and training centres. By automating routine tasks, enforcing policies, and ensuring system consistency, Faronics Cloud helps IT teams stay proactive, reduce downtime, and maintain secure, standardised computing environments with minimal manual intervention.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Faronics Cloud?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Faronics Cloud?

- **Seller:** [Faronics](https://www.g2.com/sellers/faronics-18f5bca6-4107-4e9e-979f-334265762ef6)
- **Year Founded:** 1996
- **HQ Location:** Vancouver, Canada
- **Twitter:** @faronics  
1,457 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ce7ac42869cf5882ee26910b7976ee5d91b97513c2ad824e395e1494872f16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffaronics%2F&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Do G2 Reviewers Say About Faronics Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **access ease** of Faronics Cloud for effortless system restoration and policy management.
- Users value the **ease of system restore** with Faronics Cloud, simplifying policy creation and client management.
- Users appreciate the **excellent customer service** and responsive technical support provided by Faronics Cloud.
- Users value the **responsive technical and customer support** provided by Faronics Cloud, enhancing overall satisfaction.
- Users find the **ease of use** in Faronics Cloud essential for restoring systems and managing policies effortlessly.

##### Cons

- Users find Faronics Cloud's Deep Freeze to be **rather expensive** , making it less accessible for some users.

#### What Are Recent G2 Reviews of Faronics Cloud?

**["An excellent product, powerful and very useful"](https://www.g2.com/survey_responses/faronics-cloud-review-12847178)**

**Rating:** 5.0/5.0 stars

_— Jean-Christophe D._

[Read full review](https://www.g2.com/survey_responses/faronics-cloud-review-12847178)

**["Reliable solution for endpoints"](https://www.g2.com/survey_responses/faronics-cloud-review-12852307)**

**Rating:** 5.0/5.0 stars

_— Eng. Alvaro V._

[Read full review](https://www.g2.com/survey_responses/faronics-cloud-review-12852307)

### [HCL BigFix Service Management](https://www.g2.com/products/hcl-bigfix-service-management/reviews)

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate HCL BigFix Service Management?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HCL BigFix Service Management?

- **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies)
- **Year Founded:** 1999
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @hcltech  
425,043 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=956a02ad8dbfeae42d5674b0244526801e33ae7988583df05d94f7af84d4ede2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1756%2F&secure%5Burl_type%5D=linkedin_company_website)  
246,058 employees on LinkedIn®
- **Ownership:** NSE - National Stock Exchange of India

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of HCL BigFix Service Management?

**["AI-Powered Endpoint Management and Asset Inventory Made Easy"](https://www.g2.com/survey_responses/hcl-bigfix-service-management-review-12492847)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/hcl-bigfix-service-management-review-12492847)

### [Issuetrak](https://www.g2.com/products/issuetrak/reviews)

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

**Average Rating:** 4.1/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Issuetrak?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Issuetrak?

- **Seller:** [Issuetrak](https://www.g2.com/sellers/issuetrak)
- **Year Founded:** 1992
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @Issuetrak  
3,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27fd779f3b7aae9817939310cc30c560ee2759ca87424d09d0cf0c5a7b4f0a08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F389461%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®
- **Phone:** +1 (866) 477-8387

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 37% Medium, 32% Large

#### What Are Recent G2 Reviews of Issuetrak?

**["Efficient Ticket Management with Excellent Time Tracking"](https://www.g2.com/survey_responses/issuetrak-review-12666711)**

**Rating:** 5.0/5.0 stars

_— Theresa H._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-12666711)

**["Extremely Satisfied"](https://www.g2.com/survey_responses/issuetrak-review-6535080)**

**Rating:** 5.0/5.0 stars

_— Dakota F._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-6535080)

#### What Are G2 Users Discussing About Issuetrak?

- [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment

### [Request Tracker](https://www.g2.com/products/request-tracker/reviews)

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

**Average Rating:** 3.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Request Tracker?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Request Tracker?

- **Seller:** [Best Practical](https://www.g2.com/sellers/best-practical)
- **Year Founded:** 2001
- **HQ Location:** United States
- **Twitter:** @bestpractical  
498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c33976e887efac0a465633382a5caa4d6e4c912a9a03ffc941a51ef0a1b6c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F137776&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 30% Small

#### What Are Recent G2 Reviews of Request Tracker?

**["Smooth Tracking & Issue Resolution"](https://www.g2.com/survey_responses/request-tracker-review-8557505)**

**Rating:** 4.5/5.0 stars

_— Jak U._

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-8557505)

**["Easy to use"](https://www.g2.com/survey_responses/request-tracker-review-9038777)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-9038777)

#### What Are G2 Users Discussing About Request Tracker?

- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-e70de0a3-ed34-4845-b42e-be59efdbc3fb)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-1adb8bda-dd93-461e-86e1-2326099461dd)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir)
- [What is RTIR?](https://www.g2.com/discussions/what-is-rtir)
- [How do I setup a request tracker?](https://www.g2.com/discussions/request-tracker-how-do-i-setup-a-request-tracker)

### [Serviceware Processes](https://www.g2.com/products/serviceware-processes/reviews)

Serviceware Processes ITSM is a leading platform for IT Service Management. The software allows to consistently tailor your IT management to the needs of your business and facilitate the digital interaction and communication between users and IT employees. You systematically automate your IT Service Management processes to reduce solution times for incidents and increase the productivity of your IT service team. And you leverage reliable data and processes for all levels of IT services – e.g. based on ITIL – and reduce risks and guarantee the compliance of your IT. Certified best practice workflows following ITIL Secure the quality of your IT Service Management by using tried and tested process templates for IT processes (ITIL) and compliance (GDPR). ITIL is still the standard when it comes to the qualification of IT processes. Therefore, every ITSM solution has to measure itself at how well it follows ITIL principles. That is why all Serviceware solutions for ITSM are based on that standard. Additional processes (ordering, access management, etc.) can be seamlessly implemented and integrated. All the information you need for perfect IT Service Management: the CMDB An integrated Asset & Configuration Management Database (CMDB) brings transparency into your infrastructure and helps to minimize business risks. This will make your IT service even more powerful. More transparency for users and IT employees due to a clear, structure IT service catalog CIOs have good reason to invest time and money into the definition and creation of IT service catalogs. The goal is clear: They want a clear overview over their service offering and have the ability to design better services in the future. In order for these investments to pay off, these definitions need to become the primary reference point for IT Service Management. Serviceware solutions make it easy to create and maintain such an IT service catalog. Furthermore, you can use it in your IT Financial Management (ITFM) to gain an overview over your IT service costs and improve the planning and budgeting of your IT and Shared Services. ITSM analytics & reporting help you set the right priorities An extensive set of standard reports for IT service as well as easy-to-use self-service options offer a strong foundation for future decision making. Get a clear and immediate overview over the current status of your entire ITSM team. Use KPIs (Key Performance Indicators) to supervise the availability of your services and keep an eye on the number of incidents. Gather and leverage data to optimize IT service quality continuously and sustainably. Grant access to your IT services across multiple channels and at all times Offer your IT services online and all around the clock to significantly and steadily increase customer satisfaction. Provide clients with various communication channels, be it phone, chat, email, or web portal. Your IT will be able to work more efficiently and your customers and employees will be happier. Make life easier for your IT Service Management employees IT service works best if all your service employees can focus on their key tasks. Provide your IT employees with an ITSM solution that automates routine tasks, offers all required support and information, and guides them through ITIL-based processes.

**Average Rating:** 3.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Serviceware Processes?

- **Administration Console:** 8.3/10 (Category avg: 8.8/10)
- **Policy Dictation:** 6.7/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Serviceware Processes?

- **Seller:** [SERVICEWARE SE](https://www.g2.com/sellers/serviceware-se-62d35c35-1c26-4008-8d62-9cda4893f0d8)
- **Year Founded:** 1998
- **HQ Location:** Idstein, Hesse
- **Twitter:** @serviceware  
193 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6ea0f9cdcea903ac1c0a3d10476bafeed9b2334c28a75e4018aed1f81f3be09&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fserviceware%2F&secure%5Burl_type%5D=linkedin_company_website)  
360 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Serviceware Processes?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of Serviceware Processes, benefiting from its flexible and integrated features.
- Users value the **collaboration capabilities** of Serviceware Processes, enhancing teamwork and efficiency through its integrated features.
- Users value the **flexibility and user-friendly design** of Serviceware Processes, benefiting from seamless integration of features.
- Users appreciate the **flexibility** of Serviceware Processes, enhancing their experience with its user-friendly design and integration.
- Users appreciate the **intuitive design** of Serviceware Processes, enjoying its flexibility and integrated features for easier usage.

##### Cons

- Users feel that the **limited customization** of the GUI restricts their ability to tailor visual elements effectively.

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