---
title: Gorelo Reviews
meta_title: 'Gorelo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Gorelo works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Gorelo Reviews
**Vendor:** Gorelo   
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About Gorelo
Gorelo is an all-in-one PSA, RMM, documentation, and AI-powered automation platform for MSPs. Built by MSPs frustrated with legacy tools, it streamlines service delivery with ticketing, client portal, and forms. It also offers RMM for device monitoring & management. A searchable knowledge base centralizes documentation. Automated billing and workflow automation eliminate repetitive tasks. AI features like sentiment analysis, suggested replies, and ticket summarization help technicians work smarter. Integrations with popular tools reduce complexity so teams focus on clients, not software.






- [View Gorelo pricing details and edition comparison](https://www.g2.com/products/gorelo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+23%3A57%3A11+-0500&secure%5Bsession_id%5D=f2179d73-a9f0-40f8-b745-7140c58b2f7b&secure%5Btoken%5D=5db1fd109cfed468398f29265bc0d66e23d9f9ca04d4316f043de1f3d8dec5b9&format=llm_user)

## Gorelo Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

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