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Best IT Documentation Software for Small Business

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall IT Documentation category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business IT Documentation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business IT Documentation category.

In addition to qualifying for inclusion in the IT Documentation Software category, to qualify for inclusion in the Small Business IT Documentation Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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  • Small-Business
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5 Listings in Small Business IT Documentation Available

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    G2 Score
NinjaOne
(3,209)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Documentation software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
    • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
    • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,817
    Features
    1,177
    Remote Access
    1,060
    Automation
    1,059
    Customer Support
    977
    Cons
    Missing Features
    940
    Limited Features
    449
    Improvement Needed
    436
    Feature Issues
    435
    Needs Improvement
    413
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a platform designed for IT management, offering features such as monitoring, automation, remote management, patching, and integration with other tools.
  • Users frequently mention the platform's ease of use, its wide range of features, and the responsiveness and expertise of its customer support, which contribute to a smooth and reliable overall experience.
  • Users experienced issues with the Ninja remote tool breaking, slow response from support at times, and a lack of certain features such as a built-in software audit tool and an AI agent.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,817
Features
1,177
Remote Access
1,060
Automation
1,059
Customer Support
977
Cons
Missing Features
940
Limited Features
449
Improvement Needed
436
Feature Issues
435
Needs Improvement
413
View All Pros and Cons
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,409 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
Confluence
(4,113)4.1 out of 5
5th Easiest To Use in IT Documentation software
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    181
    Team Collaboration
    132
    Integrations
    102
    Organization
    97
    Easy Integrations
    73
    Cons
    Learning Curve
    41
    Slow Performance
    41
    Not Intuitive
    36
    Page Management
    34
    Slow Loading
    29
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 34% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
181
Team Collaboration
132
Integrations
102
Organization
97
Easy Integrations
73
Cons
Learning Curve
41
Slow Performance
41
Not Intuitive
36
Page Management
34
Slow Loading
29
View All Pros and Cons
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,559 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®

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Hudu
(282)4.7 out of 5
Optimized for quick response
1st Easiest To Use in IT Documentation software
Save to My Lists
Entry Level Price:$27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 78% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hudu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Integrations
    63
    Features
    60
    Customer Support
    51
    Easy Integrations
    46
    Cons
    Missing Features
    29
    UX Improvement
    22
    Poor Integration
    19
    Poor Interface Design
    16
    Poor UI
    14
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hudu
    Company Website
    Year Founded
    2018
    HQ Location
    Fort Collins, Colorado
    Twitter
    @HuduHQ
    492 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 78% Small-Business
  • 11% Mid-Market
Hudu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Integrations
63
Features
60
Customer Support
51
Easy Integrations
46
Cons
Missing Features
29
UX Improvement
22
Poor Integration
19
Poor Interface Design
16
Poor UI
14
View All Pros and Cons
Seller Details
Seller
Hudu
Company Website
Year Founded
2018
HQ Location
Fort Collins, Colorado
Twitter
@HuduHQ
492 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
IT Glue
(649)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in IT Documentation software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • Owner
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Document Management
    102
    Integrations
    93
    Organization
    73
    Password Management
    70
    Cons
    Search Functionality
    31
    Slow Performance
    31
    Missing Features
    29
    Search Limitations
    26
    App Functionality
    21
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • Owner
  • System Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Document Management
102
Integrations
93
Organization
73
Password Management
70
Cons
Search Functionality
31
Slow Performance
31
Missing Features
29
Search Limitations
26
App Functionality
21
View All Pros and Cons
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,498 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
M-Files
(283)4.4 out of 5
4th Easiest To Use in IT Documentation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    M-Files is the leading document management platform designed to enhance knowledge work automation by streamlining processes and improving efficiency. This comprehensive solution addresses various aspe

    Users
    • Project Manager
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • M-Files Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Document Management
    30
    Easy Access
    30
    Integrations
    29
    Team Collaboration
    27
    Cons
    Learning Curve
    17
    Training Required
    14
    Slow Performance
    13
    Limited Customization
    11
    Outdated Features
    10
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    M-Files Corporation
    Company Website
    Year Founded
    2002
    HQ Location
    Austin, Texas
    Twitter
    @M_Files
    8,692 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    740 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

M-Files is the leading document management platform designed to enhance knowledge work automation by streamlining processes and improving efficiency. This comprehensive solution addresses various aspe

Users
  • Project Manager
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 39% Small-Business
M-Files Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Document Management
30
Easy Access
30
Integrations
29
Team Collaboration
27
Cons
Learning Curve
17
Training Required
14
Slow Performance
13
Limited Customization
11
Outdated Features
10
View All Pros and Cons
Seller Details
Seller
M-Files Corporation
Company Website
Year Founded
2002
HQ Location
Austin, Texas
Twitter
@M_Files
8,692 Twitter followers
LinkedIn® Page
www.linkedin.com
740 employees on LinkedIn®
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All Segments
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5 Listings in Small Business IT Documentation Available

  • Sort By:
    G2 Score

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