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Best IT Documentation Software for Small Business

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall IT Documentation category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business IT Documentation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business IT Documentation category.

In addition to qualifying for inclusion in the IT Documentation Software category, to qualify for inclusion in the Small Business IT Documentation Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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  • Small-Business
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5 Listings in Small Business IT Documentation Available

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    G2 Score
NinjaOne
(3,215)4.7 out of 5
Optimized for quick response
1st Easiest To Use in IT Documentation software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
    • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
    • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,871
    Features
    1,212
    Remote Access
    1,092
    Automation
    1,072
    Customer Support
    995
    Cons
    Missing Features
    960
    Limited Features
    462
    Improvement Needed
    457
    Feature Issues
    441
    Needs Improvement
    428
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,415 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
  • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
  • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,871
Features
1,212
Remote Access
1,092
Automation
1,072
Customer Support
995
Cons
Missing Features
960
Limited Features
462
Improvement Needed
457
Feature Issues
441
Needs Improvement
428
View All Pros and Cons
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,415 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
Confluence
(4,176)4.1 out of 5
5th Easiest To Use in IT Documentation software
View top Consulting Services for Confluence
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    204
    Team Collaboration
    146
    Integrations
    114
    Organization
    109
    Easy Integrations
    84
    Cons
    Slow Performance
    49
    Learning Curve
    45
    Not Intuitive
    44
    Page Management
    39
    Slow Loading
    35
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,565 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 34% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
204
Team Collaboration
146
Integrations
114
Organization
109
Easy Integrations
84
Cons
Slow Performance
49
Learning Curve
45
Not Intuitive
44
Page Management
39
Slow Loading
35
View All Pros and Cons
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,565 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®

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Hudu
(339)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Documentation software
Save to My Lists
Entry Level Price:$27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hudu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Integrations
    56
    Features
    55
    Customer Support
    47
    Easy Integrations
    43
    Cons
    Missing Features
    27
    UX Improvement
    20
    Poor Integration
    17
    Poor Interface Design
    14
    Limited Features
    12
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hudu
    Company Website
    Year Founded
    2018
    HQ Location
    Fort Collins, Colorado
    Twitter
    @HuduHQ
    494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 12% Mid-Market
Hudu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Integrations
56
Features
55
Customer Support
47
Easy Integrations
43
Cons
Missing Features
27
UX Improvement
20
Poor Integration
17
Poor Interface Design
14
Limited Features
12
View All Pros and Cons
Seller Details
Seller
Hudu
Company Website
Year Founded
2018
HQ Location
Fort Collins, Colorado
Twitter
@HuduHQ
494 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
IT Glue
(649)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in IT Documentation software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • Owner
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Document Management
    71
    Integrations
    69
    Organization
    49
    Easy Integrations
    47
    Cons
    Slow Performance
    22
    Missing Features
    21
    Learning Curve
    20
    Search Functionality
    20
    Search Limitations
    16
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • Owner
  • System Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Document Management
71
Integrations
69
Organization
49
Easy Integrations
47
Cons
Slow Performance
22
Missing Features
21
Learning Curve
20
Search Functionality
20
Search Limitations
16
View All Pros and Cons
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,488 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
M-Files
(281)4.4 out of 5
4th Easiest To Use in IT Documentation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking

    Users
    • Project Manager
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • M-Files Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    92
    Document Management
    51
    Easy Access
    45
    Data Management
    39
    Organization
    39
    Cons
    Learning Curve
    31
    Training Required
    26
    Slow Performance
    19
    Slow Loading
    15
    Outdated Features
    13
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    M-Files Corporation
    Year Founded
    2002
    HQ Location
    Austin, Texas
    Twitter
    @M_Files
    8,680 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    765 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking

Users
  • Project Manager
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 39% Small-Business
M-Files Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
92
Document Management
51
Easy Access
45
Data Management
39
Organization
39
Cons
Learning Curve
31
Training Required
26
Slow Performance
19
Slow Loading
15
Outdated Features
13
View All Pros and Cons
Seller Details
Seller
M-Files Corporation
Year Founded
2002
HQ Location
Austin, Texas
Twitter
@M_Files
8,680 Twitter followers
LinkedIn® Page
www.linkedin.com
765 employees on LinkedIn®
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All Segments
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Mid Market
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5 Listings in Small Business IT Documentation Available

  • Sort By:
    G2 Score

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