Best IT Documentation Software for Small Business

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall IT Documentation category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business IT Documentation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business IT Documentation category.

In addition to qualifying for inclusion in the IT Documentation Software category, to qualify for inclusion in the Small Business IT Documentation Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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5 Listings in Small Business IT Documentation Available

(3,701)4.7 out of 5
Optimized for quick response
1st Easiest To Use in IT Documentation software
View top Consulting Services for NinjaOne
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation.
    • Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne.
    • Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,559
    Features
    980
    Remote Access
    955
    Automation
    909
    Customer Support
    813
    Cons
    Missing Features
    792
    Limited Features
    450
    Improvement Needed
    424
    Needs Improvement
    409
    Feature Issues
    346
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation.
  • Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne.
  • Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,559
Features
980
Remote Access
955
Automation
909
Customer Support
813
Cons
Missing Features
792
Limited Features
450
Improvement Needed
424
Needs Improvement
409
Feature Issues
346
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,529 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
(4,254)4.1 out of 5
5th Easiest To Use in IT Documentation software
View top Consulting Services for Confluence
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Confluence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    304
    Team Collaboration
    213
    Organization
    160
    Integrations
    158
    Collaboration Efficiency
    147
    Cons
    Not Intuitive
    84
    Slow Performance
    84
    Page Management
    71
    Learning Curve
    64
    Complexity
    59
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,810 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you n

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Confluence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
304
Team Collaboration
213
Organization
160
Integrations
158
Collaboration Efficiency
147
Cons
Not Intuitive
84
Slow Performance
84
Page Management
71
Learning Curve
64
Complexity
59
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,810 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
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(342)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in IT Documentation software
Entry Level Price:$27.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hudu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    207
    Features
    111
    Integrations
    103
    Easy Setup
    95
    Simple
    85
    Cons
    Missing Features
    75
    Poor Integration
    43
    UX Improvement
    41
    Limited Features
    38
    Integration Issues
    36
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hudu
    Company Website
    Year Founded
    2018
    HQ Location
    Fort Collins, Colorado
    Twitter
    @HuduHQ
    500 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentati

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 11% Mid-Market
Hudu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
207
Features
111
Integrations
103
Easy Setup
95
Simple
85
Cons
Missing Features
75
Poor Integration
43
UX Improvement
41
Limited Features
38
Integration Issues
36
Seller Details
Seller
Hudu
Company Website
Year Founded
2018
HQ Location
Fort Collins, Colorado
Twitter
@HuduHQ
500 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
(651)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in IT Documentation software
View top Consulting Services for IT Glue
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

    Users
    • Owner
    • System Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IT Glue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Document Management
    63
    Integrations
    57
    Organization
    43
    Easy Integrations
    41
    Cons
    Slow Performance
    22
    Missing Features
    20
    Search Functionality
    18
    Learning Curve
    17
    Search Limitations
    14
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,436 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, con

Users
  • Owner
  • System Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
IT Glue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Document Management
63
Integrations
57
Organization
43
Easy Integrations
41
Cons
Slow Performance
22
Missing Features
20
Search Functionality
18
Learning Curve
17
Search Limitations
14
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,436 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking

    Users
    • Project Manager
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • M-Files Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Document Management
    52
    Easy Access
    45
    Data Management
    39
    Organization
    39
    Cons
    Learning Curve
    32
    Training Required
    26
    Slow Performance
    19
    Slow Loading
    15
    Outdated Features
    13
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Austin, Texas
    Twitter
    @M_Files
    8,633 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    837 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking

Users
  • Project Manager
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 39% Small-Business
M-Files Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Document Management
52
Easy Access
45
Data Management
39
Organization
39
Cons
Learning Curve
32
Training Required
26
Slow Performance
19
Slow Loading
15
Outdated Features
13
Seller Details
Year Founded
2002
HQ Location
Austin, Texas
Twitter
@M_Files
8,633 Twitter followers
LinkedIn® Page
www.linkedin.com
837 employees on LinkedIn®