Best IT Documentation Software for Small Business

How Many IT Documentation Software Products Does G2 Track?

Total Products under this Category: 35

Category Stats (Oct 2026)

  • Average Rating: 4.55/5 The average rating of products in this category, based on all submitted ratings

Last updated: October 01, 2026

How Does G2 Rank IT Documentation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 10,900+ Authentic Reviews
  • 35+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Documentation Software

G2 Grid® for IT Documentation Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Confluence, IT Glue, Hudu, and M-Files.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-documentation/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=confluence&focus%5B%5D=it-glue&focus%5B%5D=hudu&focus%5B%5D=m-files&segment=small-business)

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 4,991

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • Twitter: @NinjaOne
    3,607 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 47% Medium, 45% Small

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of NinjaOne, highlighting its seamless implementation and effective support for MSPs.
  • Users appreciate the ongoing feature enhancements of NinjaOne, ensuring the platform continuously evolves to meet our needs.
  • Users praise NinjaOne for its easy-to-navigate remote access and full visibility, enhancing IT support efficiency.
  • Users praise the powerful automation features of NinjaOne, enhancing efficiency and simplifying management tasks.
  • Users appreciate the exceptional customer support of NinjaOne, which simplifies learning and enhances overall usability.
Cons
  • Users notice the missing features in NinjaOne, specifically regarding client and customer portal capabilities.
  • Users find the limited features of NinjaOne frustrating, especially regarding user management and third-party software automation.
  • Users find the search function lacking and struggle with visibility and usability issues in NinjaOne.
  • Users feel the search function needs improvement and find the visibility of the NinjaOne icon inconsistent.
  • Users express concerns about feature issues, including confusion over roles, auto-installations, and OS compatibility challenges.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Confluence

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.

Average Rating: 4.1/5.0

Total Reviews: 4,253

Who Is the Company Behind Confluence?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 34% Large

What Do G2 Reviewers Say About Confluence?

AI-generated summary from verified user reviews

Pros
  • Users value ease of use in Confluence, appreciating its efficient document management and collaboration features.
  • Users highlight the exceptional adaptability and integration of Confluence, enhancing collaboration and facilitating seamless teamwork.
  • Users appreciate the organization and ease of use in Confluence, facilitating smooth documentation and collaboration.
  • Users value the seamless integrations of Confluence, enhancing collaboration and simplifying project management processes.
  • Users value the collaboration efficiency of Confluence, enhancing team alignment and streamlining documentation across departments.
Cons
  • Users find Confluence not intuitive, struggling with slow performance, awkward formatting, and inconsistent search results.
  • Users find that Confluence can be slow and difficult to navigate, especially when dealing with large content volumes.
  • Users face challenges with page management, including slow performance, messy content, and confusing permissions.
  • Users face a steep learning curve with Confluence, finding advanced features and permissions complex and time-consuming to master.
  • Users find the complexity of Confluence challenging, especially regarding permissions, searching, and version control.

What Are Recent G2 Reviews of Confluence?

What Are G2 Users Discussing About Confluence?

IT Glue

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins

Average Rating: 4.6/5.0

Total Reviews: 719

Who Is the Company Behind IT Glue?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 26% Medium

What Do G2 Reviewers Say About IT Glue?

AI-generated summary from verified user reviews

Pros
  • Users find IT Glue's ease of use remarkable, appreciating the intuitive control panel and invaluable search functions.
  • Users value the flexibility and ease of use of IT Glue for managing passwords and documents effectively.
  • Users value the seamless integration of IT Glue, enhancing efficiency by eliminating the need to switch between screens.
  • Users value the effective organization of assets and passwords in IT Glue, enhancing productivity and access control.
  • Users value the easy integrations of IT Glue, streamlining workflows by consolidating information from multiple platforms.
Cons
  • Users experience slow performance with IT Glue, particularly when loading large client data sets and using the mobile app.
  • Users find the missing features in IT Glue limiting, particularly regarding sections, search capabilities, and mobile functionality.
  • Users find the search functionality lacking, with issues in speed, accuracy, and limited keyword searching capabilities.
  • Users find IT Glue's interface could be complex and confusing, making it difficult for new users to navigate effectively.
  • Users feel that IT Glue's search limitations hinder efficiency, particularly with inconsistent performance and slow loading times.

What Are Recent G2 Reviews of IT Glue?

What Are G2 Users Discussing About IT Glue?

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Hudu

Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size.

Average Rating: 4.7/5.0

Total Reviews: 359

Who Is the Company Behind Hudu?

  • Seller: Hudu
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Fort Collins, Colorado
  • Twitter: @HuduHQ
    500 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 12% Medium

What Do G2 Reviewers Say About Hudu?

AI-generated summary from verified user reviews

Pros
  • Users value the clean and simple interface of Hudu, enhancing usability and customization for their unique needs.
  • Users appreciate the intuitive interface and comprehensive features of Hudu for organizing IT data efficiently.
  • Users rave about Hudu's seamless integrations, making it easy to incorporate existing systems and enhancing daily operations.
  • Users love the easy setup of Hudu, enabling quick customization and immediate access to documentation.
  • Users appreciate the clean and simple interface of Hudu, making it easy to use and customize for their needs.
Cons
  • Users find Hudu's missing features, such as a unified search bar and limited customization, affecting their overall experience.
  • Users find the poor integration process challenging and desire additional options for improved efficiency.
  • Users note that UX improvement is needed, especially in search, navigation, and overall interface design.
  • Users are disappointed by Hudu's limited features, particularly regarding support for VPS providers and third-party integrations.
  • Users face integration issues with Hudu, needing more support for third-party tools and a broader range of VPS options.

What Are Recent G2 Reviews of Hudu?

What Are G2 Users Discussing About Hudu?

M-Files

M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified, connected environment that accelerates decision-making, strengthens governance, and streamlines industry-specific workflows through advanced workflow automation and AI. M-Files is also the only document management system that is native to Microsoft 365. This unified solution extends Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content, enabling stronger security, more consistent compliance, and more accurate AI outcomes grounded in trusted, contextualized information. Organizations gain a seamless, future-ready environment that maximizes ROI on their Microsoft investments while supporting smarter and more efficient work across the business. Schedule a Demo: https://bit.ly/3O1SCm0

Average Rating: 4.4/5.0

Total Reviews: 229

Who Is the Company Behind M-Files?

  • Seller: M-Files Corporation
  • Year Founded: 2002
  • HQ Location: Austin, Texas
  • Twitter: @M_Files
    8,609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    858 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Medium, 41% Small

What Do G2 Reviewers Say About M-Files?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of M-Files, making document management simple and efficient for everyone.
  • Users value the effortless organization and collaboration capabilities of M-Files, simplifying document management and access control.
  • Users value the easy access to files anytime, benefiting from a central, secure storage and user-friendly interface.
  • Users value the efficient data management capabilities of M-Files, enhancing organization and simplifying information retrieval significantly.
  • Users value the organization capabilities of M-Files, making project management and document tracking effortless and efficient.
Cons
  • Users find the learning curve steep for M-Files, requiring significant time and training for effective use.
  • Users face initial training challenges with M-Files, requiring extra time to adapt to the platform's structure.
  • Users report slow performance with M-Files, particularly during document retrieval and complex search operations.
  • Users often experience slow loading times in M-Files, particularly during complex searches and document handling.
  • Users find the outdated UI and inconsistent features of M-Files challenging, especially for new users.

What Are Recent G2 Reviews of M-Files?

What Are G2 Users Discussing About M-Files?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated