Best Help Desk Software - Page 37

ThinkTime

ThinkTime is a cloud-based digital workplace for your retail organization, consisting of enterprise modules designed by industry experts to optimize productivity, communication, and performance at every company level. Our robust suite of modules helps increase execution, decrease risk, and retain your team members via modern and responsive web and native mobile interfaces. The platform comes with: Task Management Utilize budgeting and planning gatekeeper workflow to create, track, edit, and distribute tasks seamlessly - then track execution in real-time. Create in-task communities to enable real-time engagement and best practice sharing in a closed group. Store Audit Perform ad-hoc or detailed scripted audits to build consistency across your organization. Built-in task and support integrations get teams into action. Track and complete visit action plans and follow up on deliverables. Utilize detailed reports to track trends and opportunities for improvement. Support Built-in help ticketing provides real-time support to your teams exactly when they need it most. Integrations with task and store audits create real-time assistance for your teams. Communications Leverage news and communities to encourage engagement, best practice sharing, and collaboration across your entire organization. Messages Replace inefficient email or other uncontrolled 1:1 / 1:many tools with our personalized and targeted messaging capabilities. Knowledge Base Help your team find the operational documents and content they need to run their business in a one-stop resource library.

Average Rating: 4.4/5.0

Total Reviews: 15

Ticaga

Ticketing Application for Office 365

TicketMate

Ticketpilot

Tikit.Info

Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.

TomTicket

Total Contacts & HelpDesk

TrueEngage

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: * Web Chat (web messaging) * WhatsApp Chat * Facebook Messenger Chat * Web calls (WebRTC enabled Voice & Video) * Callback requests (immediate and scheduled) * Custom forms (call up any customer object on the website) * Scheduled Video Meeting (coming soon). * Genesys Knowledge Management (coming soon) Unique features: * Manage multiple widgets with no need to deploy additional code on the website. * Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. * Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. * Engage visitors with AI driven, dynamic and URL contextual text-bubbles. * Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. * Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. * Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: * Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. * Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. * Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, * Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo

Average Rating: 5.0/5.0

Total Reviews: 1

TxContact

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

TxHelpDesk

TxHelpDesk is an advanced ticketing module that helps enterprises to manage their customer’s queries in real time by distributing incoming emails based on the live status of logged-in users assigned to handle support queries. In order to enable real-time interaction with customers for information gathering, Chat, Voice, Email, and Social Media channels are embedded in a Unified User Interface. Using TxHelpDesk, enterprises can implement an automated and seamless business process that requires distributing a large number of emails in real-time to multiple users based on their availability, skill, and geographical location. By creating and deploying specific rules, it is possible to channel the service process over multiple steps till completion. The entire process can be tracked through user dispositions and events at each stage.

uCare Help Desk

Upservice

Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, response times, overdue tickets, customer satisfaction, and resolution performance. Upservice also includes an AI assistant for drafting replies, summarizing information, translating messages, and supporting everyday service operations.

UserHorn

UserHorn offers you the best solution, including CRM Customer Service and Support, Customer Support Widget, Website Feedback Widget.

Videntium Help Desk

Introduction: Videntium Help Desk is a vital component within the Videntium construction management software suite, designed to provide efficient support and issue resolution for construction projects. This robust tool empowers construction professionals to streamline communication, track and manage support requests, and ensure prompt resolution of issues, fostering project success and customer satisfaction. Efficient Support Management: Videntium Help Desk simplifies the management of support requests by providing a centralized platform for submitting, tracking, and addressing user inquiries or issues.