---
title: Gorilla Panel Reviews
meta_title: 'Gorilla Panel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Gorilla Panel works for a business like yours.
date_modified: '2026-09-30'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Gorilla Panel Reviews
**Vendor:** Gorilla Software  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Gorilla Panel
Gorilla Panel is a client portal and SLA help desk for B2B companies running business critical websites and online stores. Clients submit tickets through the portal, email or GP Connect (a Chrome extension for reporting issues straight from any website), track their support hour pool, response times and task progress, and keep invoices, monthly time reports, contracts and NDAs in one dashboard available 24/7. Two way ClickUp sync shows live statuses, priorities and deadlines. Help Desk packages offer 10 to 40 support hours per month with response from 4 working hours, and a separate SLA service adds uptime, SSL and 5xx monitoring, backup restore tests and P1 response from 30 minutes. Built by Gorilla Software, a Polish software house with 27 developers.






- [View Gorilla Panel pricing details and edition comparison](https://www.g2.com/products/gorilla-panel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-03+13%3A32%3A01+-0500&secure%5Bsession_id%5D=0d76254d-d0d2-4e2b-bdb8-5d0fa0f417ab&secure%5Btoken%5D=ab6bbb9fe191a86536acdac0b90e42aecc996959740bf28a90e2f9a7ea547f2b&format=llm_user)

## Gorilla Panel Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Gorilla Panel Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,890 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,716 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,723 reviews)