HEINZELMANN Service.Desk

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If you need a help desk, trouble ticketing solution, issue tracking software, service desk software, customer service software, or ITSM software, the HEINZELMANN Service.Desk might be of interest to you. Thanks to its modular structure, it can be easily adapted to the processes of your organization or public administration. It complies with ITIL and ISIS12 standards. Its features include a web-based self-service portal, automated workflow management, a Scrum module, and support for both IT and non-IT assets, in addition to many other functions. It offers an email interface and can be used either on-premise or as SaaS. Furthermore, it is user-friendly and backed by a support team based in Germany. When combined with the FCS solution Asset.Desk, it can help leverage the benefits of IT Service Management and IT Asset Management. An added bonus: There are no additional customization costs.

Asset.Desk - IT-Lifecycle and Asset Management

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Asset.Desk is not just another asset management tool. Beyond its capabilities for IT and Cloud scanning, inventory management, asset & lifecycle management, asset tracking, software asset management, license management and contract management. Integrated features allow mobile inventory marking via barcode or RFID. This system merges technical, organizational, security-focused, and financial information about all company assets (also not IT assets like coffee machines) into one unified platform. Designed with a modular structure, Asset.Desk can be tailored to meet the current demands of any organization, ensuring scalability as those needs evolve. It's essential for any organized IT asset and lifecycle management to have an inventory of all hardware and software data, whether it's physical, virtual, mobile, or in the cloud. Asset.Desk does this and more, letting you track assets throughout their lifecycle, and incorporate license and contract details, supplemented with information such as "risk class", "protection status", or "GDPR relevance". The tool is user-friendliness, making it intuitive for various users. The system comes with support that's located in Germany, ensuring knowledgeable assistance when required. Additionally, its reliability is evident as many organizations, including public administrations, have integrated it into their operations.