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Best Frontline Worker Communication Platforms Software for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Frontline Worker Communication Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Frontline Worker Communication Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Frontline Worker Communication Platforms category.

In addition to qualifying for inclusion in the Frontline Worker Communication Platforms Software category, to qualify for inclusion in the Small Business Frontline Worker Communication Platforms Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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Featured Frontline Worker Communication Platforms Software At A Glance

Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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10 Listings in Small Business Frontline Worker Communication Platforms Available

(3,500)4.6 out of 5
2nd Easiest To Use in Frontline Worker Communication Platforms software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

    Users
    • Owner
    • Manager
    Industries
    • Construction
    • Retail
    Market Segment
    • 83% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Connecteam is a software platform designed to manage team tasks, schedules, and communication, with features such as time tracking, task assignment, and messaging.
    • Users frequently mention the convenience of having all necessary features in one place, such as work schedules, tasks, messages, and time tracking, which saves them from switching between different platforms.
    • Users reported issues with the app slowing down, difficulties with the job scheduler, inability to request shifts on certain days, and a lack of deep statistical analysis for reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Connecteam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,137
    Features
    1,202
    Scheduling
    1,105
    Team Collaboration
    886
    User-Friendly
    878
    Cons
    Missing Features
    624
    Limited Features
    568
    Scheduling Issues
    416
    Improvement Needed
    374
    Not User-Friendly
    353
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    New York, NY
    Twitter
    @ConnecteamApp
    1,241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    504 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

Users
  • Owner
  • Manager
Industries
  • Construction
  • Retail
Market Segment
  • 83% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Connecteam is a software platform designed to manage team tasks, schedules, and communication, with features such as time tracking, task assignment, and messaging.
  • Users frequently mention the convenience of having all necessary features in one place, such as work schedules, tasks, messages, and time tracking, which saves them from switching between different platforms.
  • Users reported issues with the app slowing down, difficulties with the job scheduler, inability to request shifts on certain days, and a lack of deep statistical analysis for reports.
Connecteam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,137
Features
1,202
Scheduling
1,105
Team Collaboration
886
User-Friendly
878
Cons
Missing Features
624
Limited Features
568
Scheduling Issues
416
Improvement Needed
374
Not User-Friendly
353
Seller Details
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@ConnecteamApp
1,241 Twitter followers
LinkedIn® Page
www.linkedin.com
504 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and s

    Users
    No information available
    Industries
    • Transportation/Trucking/Railroad
    • Public Safety
    Market Segment
    • 50% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zello Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Communication Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zello
    Year Founded
    2012
    HQ Location
    Austin, Texas
    Twitter
    @Zello
    29,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    182 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and s

Users
No information available
Industries
  • Transportation/Trucking/Railroad
  • Public Safety
Market Segment
  • 50% Small-Business
  • 39% Mid-Market
Zello Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Communication Efficiency
1
Cons
This product has not yet received any negative sentiments.
Seller Details
Seller
Zello
Year Founded
2012
HQ Location
Austin, Texas
Twitter
@Zello
29,962 Twitter followers
LinkedIn® Page
www.linkedin.com
182 employees on LinkedIn®
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(2,616)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Frontline Worker Communication Platforms software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Workvivo by Zoom is a leading Employee Experience Platform (EXP) that unifies internal communications, employee engagement, intranet, and employee listening in one modern, mobile-first hub. Built for

    Users
    • SPS Associate
    • Software Engineer
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 57% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Workvivo is an internal communication and employee engagement platform that allows users to stay updated on organizational activities, connect with colleagues, and access various work-related tools.
    • Reviewers like Workvivo's user-friendly interface, its similarity to social media platforms, the ability to recognize colleagues, and the convenience of having all work-related tools and updates in one place.
    • Users mentioned issues with the platform's notification system, which can be overwhelming, the lack of customization options, occasional slow loading times, and the need for frequent authentication.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Workvivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    442
    Engagement
    340
    Employee Engagement
    254
    Communication
    243
    Peer Recognition
    217
    Cons
    Slow Loading
    102
    Lack of Notifications
    72
    Notification Issues
    70
    Not User-Friendly
    66
    Excessive Notifications
    65
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,045,642 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,688 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Workvivo by Zoom is a leading Employee Experience Platform (EXP) that unifies internal communications, employee engagement, intranet, and employee listening in one modern, mobile-first hub. Built for

Users
  • SPS Associate
  • Software Engineer
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 57% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Workvivo is an internal communication and employee engagement platform that allows users to stay updated on organizational activities, connect with colleagues, and access various work-related tools.
  • Reviewers like Workvivo's user-friendly interface, its similarity to social media platforms, the ability to recognize colleagues, and the convenience of having all work-related tools and updates in one place.
  • Users mentioned issues with the platform's notification system, which can be overwhelming, the lack of customization options, occasional slow loading times, and the need for frequent authentication.
Workvivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
442
Engagement
340
Employee Engagement
254
Communication
243
Peer Recognition
217
Cons
Slow Loading
102
Lack of Notifications
72
Notification Issues
70
Not User-Friendly
66
Excessive Notifications
65
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,045,642 Twitter followers
LinkedIn® Page
www.linkedin.com
12,688 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    YOOBIC is the leading AI-powered retail operations platform helping global brands achieve operational excellence and measurable business impact. The mobile-first platform empowers store teams to execu

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 46% Enterprise
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • YOOBIC is a tool used to streamline business operations, enhance communication, and provide employee training.
    • Users like the ease of use, the ability to digitize and standardize business operations, and the centralized communication system that ensures timely updates for all teams.
    • Reviewers mentioned issues with frequent logouts, difficulty in finding the login link from home computers, and the cumbersome search function.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • YOOBIC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Communication
    20
    Communication Efficiency
    20
    Helpful
    19
    Navigation Ease
    19
    Cons
    Confusion
    13
    Understanding Difficulty
    9
    Learning Curve
    7
    Limited Access
    6
    Missing Features
    6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    YOOBIC
    Company Website
    Year Founded
    2014
    HQ Location
    New York, New York
    Twitter
    @YOOBIC
    787 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    205 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

YOOBIC is the leading AI-powered retail operations platform helping global brands achieve operational excellence and measurable business impact. The mobile-first platform empowers store teams to execu

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 46% Enterprise
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • YOOBIC is a tool used to streamline business operations, enhance communication, and provide employee training.
  • Users like the ease of use, the ability to digitize and standardize business operations, and the centralized communication system that ensures timely updates for all teams.
  • Reviewers mentioned issues with frequent logouts, difficulty in finding the login link from home computers, and the cumbersome search function.
YOOBIC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Communication
20
Communication Efficiency
20
Helpful
19
Navigation Ease
19
Cons
Confusion
13
Understanding Difficulty
9
Learning Curve
7
Limited Access
6
Missing Features
6
Seller Details
Seller
YOOBIC
Company Website
Year Founded
2014
HQ Location
New York, New York
Twitter
@YOOBIC
787 Twitter followers
LinkedIn® Page
www.linkedin.com
205 employees on LinkedIn®
(266)4.7 out of 5
9th Easiest To Use in Frontline Worker Communication Platforms software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crew is the #1 digital workplace trusted by the world’s largest enterprises to streamline post-COVID-19 operations. Core to the platform is a highly engaging, secure mobile app that transforms how wor

    Users
    No information available
    Industries
    • Food & Beverages
    • Restaurants
    Market Segment
    • 67% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Crew Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accessibility
    1
    Communication
    1
    Communication Efficiency
    1
    Convenience
    1
    Customization
    1
    Cons
    Data Security
    1
    Difficult Setup
    1
    Display Issues
    1
    File Sharing Issues
    1
    Improvement Needed
    1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Crew
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @crew_app
    1,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    134 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crew is the #1 digital workplace trusted by the world’s largest enterprises to streamline post-COVID-19 operations. Core to the platform is a highly engaging, secure mobile app that transforms how wor

Users
No information available
Industries
  • Food & Beverages
  • Restaurants
Market Segment
  • 67% Small-Business
  • 24% Mid-Market
Crew Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accessibility
1
Communication
1
Communication Efficiency
1
Convenience
1
Customization
1
Cons
Data Security
1
Difficult Setup
1
Display Issues
1
File Sharing Issues
1
Improvement Needed
1
Seller Details
Seller
Crew
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@crew_app
1,662 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LumApps: The AI-Powered Intranet for Every Employee, Everywhere LumApps is a flexible, scalable employee experience platform designed to improve communication, reduce friction, and support product

    Users
    No information available
    Industries
    • Hospitality
    • Retail
    Market Segment
    • 51% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LumApps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    8
    Simple
    8
    Engagement
    7
    Platform Integration
    7
    Cons
    Insufficient Information
    5
    Lack of Features
    5
    Integration Issues
    4
    Organizational Challenges
    4
    Confusion
    3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LumApps
    Company Website
    Year Founded
    2015
    HQ Location
    Tassin, France
    Twitter
    @lumapps
    1,132 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    428 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LumApps: The AI-Powered Intranet for Every Employee, Everywhere LumApps is a flexible, scalable employee experience platform designed to improve communication, reduce friction, and support product

Users
No information available
Industries
  • Hospitality
  • Retail
Market Segment
  • 51% Enterprise
  • 33% Mid-Market
LumApps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
8
Simple
8
Engagement
7
Platform Integration
7
Cons
Insufficient Information
5
Lack of Features
5
Integration Issues
4
Organizational Challenges
4
Confusion
3
Seller Details
Seller
LumApps
Company Website
Year Founded
2015
HQ Location
Tassin, France
Twitter
@lumapps
1,132 Twitter followers
LinkedIn® Page
www.linkedin.com
428 employees on LinkedIn®
(57)4.4 out of 5
11th Easiest To Use in Frontline Worker Communication Platforms software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chanty is an internal communication app designed to connect back-office and frontline staff, ensuring secure, on-the-go access for every employee on any device, anywhere. With Chanty, all your messag

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chanty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Task Management
    10
    Communication
    9
    Features
    9
    Team Collaboration
    9
    Cons
    Missing Features
    6
    Integration Issues
    4
    Lack of Features
    3
    Limited Customization
    3
    Navigation Difficulty
    3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chanty
    Year Founded
    2017
    HQ Location
    New York , NY
    Twitter
    @Chanty
    1,330 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chanty is an internal communication app designed to connect back-office and frontline staff, ensuring secure, on-the-go access for every employee on any device, anywhere. With Chanty, all your messag

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 32% Mid-Market
Chanty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Task Management
10
Communication
9
Features
9
Team Collaboration
9
Cons
Missing Features
6
Integration Issues
4
Lack of Features
3
Limited Customization
3
Navigation Difficulty
3
Seller Details
Seller
Chanty
Year Founded
2017
HQ Location
New York , NY
Twitter
@Chanty
1,330 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
(55)4.8 out of 5
14th Easiest To Use in Frontline Worker Communication Platforms software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bites platform enables organizations to create and share professional knowledge with their deskless and frontline employees. With Bites, business communication and training become easy, modern, and a

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 60% Small-Business
    • 25% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Bites
    Year Founded
    2016
    HQ Location
    New York, US
    Twitter
    @MyBites3
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bites platform enables organizations to create and share professional knowledge with their deskless and frontline employees. With Bites, business communication and training become easy, modern, and a

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 60% Small-Business
  • 25% Mid-Market
Seller Details
Seller
Bites
Year Founded
2016
HQ Location
New York, US
Twitter
@MyBites3
100 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MangoApps is a leading intranet platform and employee hub that brings together your people, knowledge, tools, and AI in one secure, unified digital workplace. Whether you’re managing desk-based teams,

    Users
    • Project Manager
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MangoApps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Intuitive
    4
    Features
    3
    Team Collaboration
    3
    Collaboration
    2
    Cons
    Complex Features
    1
    Complexity
    1
    Complex Usability
    1
    Confusion
    1
    Difficult Learning
    1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MangoApps
    Year Founded
    2008
    HQ Location
    Issaquah, WA
    Twitter
    @mangoappsinc
    1,291 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    171 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MangoApps is a leading intranet platform and employee hub that brings together your people, knowledge, tools, and AI in one secure, unified digital workplace. Whether you’re managing desk-based teams,

Users
  • Project Manager
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 22% Enterprise
MangoApps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Intuitive
4
Features
3
Team Collaboration
3
Collaboration
2
Cons
Complex Features
1
Complexity
1
Complex Usability
1
Confusion
1
Difficult Learning
1
Seller Details
Seller
MangoApps
Year Founded
2008
HQ Location
Issaquah, WA
Twitter
@mangoappsinc
1,291 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®