Zello Reviews & Product Details

We are an Emergency Response Organization. We are often in the field with limited connectivity. In addition, we may not be granted VHF/UHF licensing for the use of our Two-Way radios in-country of operation... Zello puts our mind at ease - It is multi-platform and allows us to communicate, track, and ensure our team is secure... Review collected by and hosted on G2.com.

There is a bit of a learning curve - our staff rotate on missions - so each time new staff arrive most are not familiar with Zello... They are are sometimes non-technical as well... they are highly specialized in their profile nurses, doctors, logisticians, techs, lab team, etc... But a brief demo on initial briefing usually does the trick Review collected by and hosted on G2.com.

the ease of use, the clarity, the map, the customer service, the AI, gps tracking Review collected by and hosted on G2.com.

If i could use the gps tracking to tally the amount of km's a driver has driven it would be beneficial. Review collected by and hosted on G2.com.

It allowed for effortless communication between dispatch and our drivers. Review collected by and hosted on G2.com.

No complaints, very rarely had any issues. Review collected by and hosted on G2.com.

Its ease of installation and unique features like the Message Vault Review collected by and hosted on G2.com.

That it is not certified as MCPTT to be used in public safety Review collected by and hosted on G2.com.

The app driven tool allows the department/team communicate discreetly as it resides on your smartphone, a bluetooth device can be attached allows an endless way to operate/communicate be either in open calls, text/image messaging and emergency group/all call options. Review collected by and hosted on G2.com.

Zello is effective when the wifi is within grasp of our phones. But since the hotel is in a multi-use development and our scope of area of responsibility is beyond just the hotel premesis, we hope to have some sort of cell auto connection when the hotel work wifi cannot be within reach of our phones. Review collected by and hosted on G2.com.

Zello is easy to use for both drivers and operations staff. I introduced Zello to our company, Lovatt Transport, looking for an alternative to our outdated two-way system. Setting up Zello on drivers tablets eliminated having to physically mount two-ways in all the vehicles, which were expensive and unreliable.

Since we changed from traditional two-way to Zello, the operations office is much more peaceful. This is because each operator has the system on their computer rather than a central two-way base station that everyone needs to hear. Communication with drivers has improved immensely.

The best thing about Zello is there is little to no downtime or communication issues with the drivers.

I don't think i could ever go back to a traditional two-way system. Review collected by and hosted on G2.com.

I cannot think of any downsides to using Zello.

It is pretty much 'set and forget'.

The backup from Zello when there is an issue is excellent. Review collected by and hosted on G2.com.

The implementation was really easy, and the management console gave us many options to give the stores access to managing their own part of Zello. The efficent and fast communication is just a bonus. Review collected by and hosted on G2.com.

I can't think of many things at the moment. Of cause there are a few features we're missing in the product, like display names in channels and additional roles in dispatch channels.

But I wouldn't say it's a dislike of Zello Review collected by and hosted on G2.com.

The savings over traditional cell phones is enormous. The call recording will save your company in terms of compliance issues and employee instruction. No more Employees saying, "you never told me that

or "You did not tell me to take my break" The recordings are always there to resolve these issues. Review collected by and hosted on G2.com.

I had difficulty setting up channels; the support team had to help me. Review collected by and hosted on G2.com.

The biggest benefit for us was the accessiblity via the API. While the web management console is easy to use our deployment depends on custom integration services. The documented API is easy to use and the provided SDK's worked great. Review collected by and hosted on G2.com.

Zello is driving a lot of advancements with their own applications but one area that is forgotten about is the dedicated radio support. We rely heavily on physical radios from Telo and there are features that sometimes don't work or are hard to enable. While we provide feedback on what we would like to see we have no visilbity if there is any traction on the suggestions. Review collected by and hosted on G2.com.

We are a taxi company, and we use Zello because it provides us with flexibility, fast, and precise messaging between drivers and dispatchers. We love the Dispatch Hub, as it is the most useful tool for us Review collected by and hosted on G2.com.

It would be very important to develop reporting capabilities in Zello and provide the option to download reports. Additionally, it would be highly beneficial if the desktop app could save conversations for a longer period of time Review collected by and hosted on G2.com.