Best Contact Center Software - Page 31

Smiddle Webex to CCE Connector

SOBERAN Contact Center

SoftBCom Contact Center

Softdial Contact Center

Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

Solgari Cloud Contact Center

Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform, enabling every employee to manage voice, chat, SMS, email, and social interactions directly within D365. Fully built on Azure and seamlessly embedded into the CRM, Solgari can be deployed in under 24 hours with no need for new infrastructure, retraining, or disruptive migrations. The solution turns Dynamics 365 into a company-wide customer experience (CX) platform where any user — not just contact centre agents — can handle omnichannel conversations enriched by AI-generated insights, all with full compliance and Azure-native security. Designed for Microsoft-first organisations, Solgari is the ideal solution for businesses seeking scalable and secure CX capabilities, rapid AI deployment without contact centre overhead, and teams aiming to unify all customer-facing communications and CRM data. Buyers choose Solgari for its ability to deploy fast through the Azure Marketplace, its native integration with Microsoft Dynamics 365, Teams, Azure, and M365, and its AI-first capabilities — including automatic transcription, summarisation, translation, sentiment detection, and next-best-action insights. The platform supports organisation-wide usage, with Lite licences covering up to 95% of users at around 10% of the enterprise cost. Fully embedded within D365, Solgari requires no middleware, system switching, or data duplication, and operates with ISO-certified, GDPR-ready compliance. Within the platform, users can handle voice, SMS, chat, email, and social channels seamlessly. Each interaction is automatically summarised by AI and logged into CRM records. Solgari Copilot and GenAI Chat are included by default, providing advanced conversational intelligence. Supervisors benefit from comprehensive dashboards offering sentiment analysis, queue management, and team performance insights. Lite users have full access to interaction history, recordings, and AI tools, and can also work through Microsoft Teams — with all conversations synchronised into D365 via the Teams licence — ensuring every persona stays connected within a single, unified engagement platform.

Sonora AI

Every conversation, answered and resolved. Sonora AI is an AI voice-agent platform that handles customer conversations end to end — it answers, calls, understands, resolves and acts, over phone, web and WhatsApp, 24/7. It picks up on the first ring, calls your customer lists with your script (reminders, confirmations, follow-ups, collections) and places calls on your behalf. On WhatsApp it answers chats and calls on your number, replies to voice notes with voice notes, and picks up a dropped call in seconds. It books and reschedules into real calendars, takes orders and collects payment via Mercado Pago and Stripe with exactly-once charging, qualifies leads into your CRM, takes insurance claims, dispatches on-call staff, verifies callers, and hands off to a human with full context. 30+ actions, 27 industry-ready solutions from healthcare and legal to logistics and aviation. Speaks like a local — the Spanish actually spoken in Argentina — and English. White-label and multi-tenant for agencies and resellers. A product of CODEFORGE LLC. sonoravoice.com

Spoken

startelelogic cx

startelelogic is an AI-powered customer experience platform built to help enterprises deliver intelligent, personalized, and connected customer interactions across every channel. The platform brings together AI Agents, Human Agents, Voice, Messaging, Conversational AI, Agent Assist, Automation, and Customer Experience Analytics in one unified CX platform. With AI at the core, startelelogic enables organizations to automate customer conversations, intelligently route interactions, assist human agents in real time, understand customer intent and sentiment, and continuously improve the customer experience. AI-Powered Customer Experience startelelogic enables enterprises to: Deploy AI Voice and Conversational Agents for automated customer interactions Combine AI Agents and Human Agents for seamless customer journeys Provide real-time Agent Assist and AI Copilot capabilities Automate repetitive customer service and business workflows Understand conversations using AI-powered analytics, sentiment, and intent Deliver personalized experiences across voice and digital channels Connect customer interactions with CRM and enterprise systems Monitor customer experience and contact-center performance in real time Omnichannel Customer Engagement Customers can interact through voice, WhatsApp, chat, email, and other digital channels, while enterprises manage these interactions through a unified CX platform. Built for Enterprise AI Transformation startelelogic is designed for enterprises, contact centers, BPOs, and telecom operators that want to move from traditional customer service to AI-driven customer experience. The platform helps organizations progress from human-only customer service to AI-assisted and AI-led customer engagement, while maintaining human intervention whenever it is required. startelelogic — AI that understands, automates, assists, and improves every customer interaction.

Startel Premise-Based Contact Center

Startel, Professional Teledata and Alston Tascom are leading providers of best-in-class contact center solutions. With a combined 90+ years of experience in the industry, the companies have established a loyal customer base in healthcare, contact centers and a dozen additional industries.

Sycurio.Voice

Sycurio.Voice is the established PCI compliance solution for payments made over phone - it enables contact centers to be almost entirely removed from the scope of PCI DSS. Sycurio measurably improves the customer payment experience, agent productivity and transaction security. In addition, it significantly reduces the complexity and costs of compliance as no sensitive payment data ever enters the merchant’s environment. Sycurio.Voice is deployed as a service for enterprises and large organizations with supported integrations for both cloud (CCaaS) and on-premises contact centers, CRM and ERP platforms. Our technologies include patented DTMF masking solutions for payment and sensitive data collection, extensive API integration capabilities and Sycurio.Digital, the highly flexible digital payment links for use in omnichannel payment applications and payment services integrations into applications and web-services. As a PCI Level 1 Service Provider and accredited by both Visa and Mastercard, Sycurio solves a range of systemic payment security, payment card industry and other regulatory compliance problems while directly improving payment CX and operational efficiency. Sycurio enables organizations to: • Embed secure, simple and highly secure payment services in their existing operational contact center systems, CRM, applications & services. • Enable agents to communicate with the customer through the entire call without hearing or seeing any sensitive payment card data. • Record calls in their entirety without pauses and breaks (as no payment card data is captured) - ensuring compliance with financial, health and other regulatory requirements that require full unbroken call recordings. • Empower agents to easily take payments remotely or from any location without additional supervision or training. • Measurably improve the speed (average handling time) and quality (CSAT/NPS etc) of all and contact center phone payment experiences. • Take secure accessible payments in agent & IVR transactions using multiple-language speech recognition. • Create embeddable payment links for email, SMS, chat and messaging applications, social media and AI driven bot interactions & services. • Reduce their PCI DSS compliance reporting to the Self-Assessment Questionnaire A (SAQ-A) level for all protected payments. Sycurio’s suite of PCI compliance and payment solutions enable enterprises to build and operate reliable payment environments that add tangible value to their propositions. By placing payment CX and security together at the heart of every experience they can build trust and lasting loyalty in each transaction.

SynerVoxAi

SynerVox AI is an AI-powered contact center platform for outbound and blended teams that need enterprise dialing without enterprise complexity. Predictive and progressive dialing with campaign-level pacing, answering machine detection, and configurable abandonment controls keeps agents talking instead of waiting. Supervisors see queue depth, agent state, and campaign performance live. Agents work entirely in the browser over WebRTC - no desk phone, no VPN, no install. The CRM Bridge, a Chrome extension, connects the dialer to the CRM your team already uses. Right-click any number to dial it, and the matching record opens automatically as the call connects. Administrators define which CRM fields the extension can read, so integration needs no custom API build. Calling-hours enforcement, DNC and suppression handling, per-campaign rules, and full call detail records support compliance and audit readiness. Built for BPO, collections, market research, and sales teams.

Taalk

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.

Talisma KnowledgeBase

Customizable enterprise software streamlines document management, customer support, reporting, etc.

Average Rating: 4.3/5.0

Total Reviews: 2

TaskFlow

Tata Communications Kaleyra CCaaS

Tata Communications CCaaS is a cloud-based contact center platform that empowers businesses to deliver seamless, secure, and scalable customer experiences across voice, video, chat, email, and social channels. Key Features: Omnichannel support (voice, video, chat, email, social) Global SIP trunking & PSTN replacement AI-driven automation & analytics CRM & third-party integrations (Salesforce, MS Dynamics, etc.) Advanced call routing & IVR Workforce management & quality monitoring Enterprise-grade security & compliance (PCI-DSS, ISO, GDPR) Real-time & historical reporting dashboards Cloud-native scalability & resiliency Managed services & 24/7 support