Smiddle
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Modern sofwtare solution for recording and storing calls in the contact center
Smiddle Omnichannel is a software solution that allows you to use instant messengers and a mobile application, as well as video and audio calls from the site to interact with customers in a business-friendly way thanks to omnichannel.
Smiddle Agent Scripting is a software, allowing to create and implement the scenarios of communication with Customers for Contact Center agents.
Siebel CRM Connector is a software product that allows you to organize the interaction between a Cisco contact center agent and Siebel CRM using an additional control panel for telephone calls and chats directly in the CRM window, without the agent going to the contact center interface.
Smiddle Omnichannel is a software product that provides messaging between business clients, users of instant messaging services and contact center agents. The main software functions: - Processing messages from all messengers in a single window by the contact center agent; - Chatbot connection (own or external); - Formation of template messages; - Transfer of files, images, photos; - Storing the history of calls and chats; - Rising history of dialogs with operator; - Voice communication - call back to the client's GSM number; - Flexible statistics
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About
What is Smiddle?
Smiddle is a software company specializing in innovative solutions designed to enhance the efficiency and effectiveness of call centers. Their products focus on improving communication between clients and their customers through advanced technology platforms that support VoIP telephony, CRM integrations, and efficient call management. Smiddle's offerings include tools for call recording, monitoring, and analytics, all aimed at optimizing the performance of customer service operations and ensuring compliance with industry standards. These solutions help businesses manage large volumes of calls by automating processes and providing detailed insights into call center dynamics.