I think TaskSuite is not a complex system from the user point. This is important for our campaign with the South African government, as we tend to hire employees who are new to the market and the working world. The system is much easier to use compared to other traditional historical CRM systems we have. It's also important that TaskSuite has a lot of functionality, especially from a management reporting perspective, which we can use to create insights and reports for our clients. Additionally, I've been using the system since 2021, and so far, it's been working very well, including the relationship with the task flow team. The initial setup was very easy, as it's a very easily accessible system via URL. Once we train the team on how to use it, they are able to use TaskSuite perfectly within a day. So, it's a very easy CRM tool to use.

I like TaskSuite's easy-to-use interface and navigation, which makes work simpler for me. The agent report dashboard is another feature I appreciate, especially with the ability to download any data I need from their dashboards. The initial setup was also very easy, and the TaskSuite team was there to assist, which made it a smooth process.

I like that the collections feature in TaskSuite is really good and sort of 'set and forget.' Once I got to know the system, I found it helpful that I can complete deals with just a handful of clicks. It's great that we can automatically debit every merchant in our portfolio weekly, which saves us from doing it manually. This automation is very helpful.