# Top Free Contact Center Software - Page 5 ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 345 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,300+ Authentic Reviews - 345+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover) **Sponsored** ### Procedureflow Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-04T12%3A01%3A44Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ffree%3Fpage%3D5&secure%5Btoken%5D=8b9f668cc0dcc814b9c2360dd0966930435d90ae661fe601bbd5c372cf19a76d&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url) ### [TCN](https://www.g2.com/products/tcn/reviews) TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate TCN? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Concurrent Calling:** 7.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.5/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind TCN? - **Seller:** [TCN](https://www.g2.com/sellers/tcn) - **Year Founded:** 1999 - **HQ Location:** N/A - **Twitter:** @tcn 2,402 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c093c40b52c1b0e6cf1e3865dea9b6dfe47169537e3f3e5f00210b68eae6df7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcn-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 390 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of TCN? **["Working with TCN has been game changing!!!!"](https://www.g2.com/survey_responses/tcn-review-9529783)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/tcn-review-9529783) **["Utilising TCN's advantages for marketing and calling efforts"](https://www.g2.com/survey_responses/tcn-review-8408918)** **Rating:** 4.5/5.0 stars _— Sugumar G._ [Read full review](https://www.g2.com/survey_responses/tcn-review-8408918) ### [ViaDialog](https://www.g2.com/products/viadialog-viadialog/reviews) Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate ViaDialog? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind ViaDialog? - **Seller:** [ViaDialog](https://www.g2.com/sellers/viadialog) - **Year Founded:** 2012 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bab8765a7cdc05bbc6164e4c6026dcbb32b6abec0465aaf1fb7e5365efe4d1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviadialog%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About ViaDialog? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **omnichannel hub for customer interactions** in ViaDialog, enhancing communication efficiency and engagement. ##### Cons - Users express concerns about **update issues** , highlighting the necessity for the product to stay current with the latest versions. #### What Are Recent G2 Reviews of ViaDialog? **["The 1st intelligent and codable platform for customer interactions"](https://www.g2.com/survey_responses/viadialog-review-8508190)** **Rating:** 5.0/5.0 stars _— Sandeep N._ [Read full review](https://www.g2.com/survey_responses/viadialog-review-8508190) **["A reliable and constantly evolving telephony solution"](https://www.g2.com/survey_responses/viadialog-review-10685236)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/survey_responses/viadialog-review-10685236) ### [Connectel CCaaS](https://www.g2.com/products/connectel-ccaas/reviews) Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your customer conversations. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Connectel CCaaS? - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Connectel CCaaS? - **Seller:** [Connectel](https://www.g2.com/sellers/connectel) - **Year Founded:** 2008 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fe8c3f814713418a5a95bdb9a73c66b275eb5324913bb99f65eb1a8c16f63aa&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fconnectel-ab&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small ### [DCDial](https://www.g2.com/products/dcdial/reviews) Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate DCDial? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind DCDial? - **Seller:** [DCDial](https://www.g2.com/sellers/dcdial) - **Year Founded:** 2012 - **HQ Location:** Atlanta, US - **Twitter:** @dcdialapp 3,526 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb03655e6f968831bb83f6a65e9d02164096e9186c9897e9763ca21b7ebbeb85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdcdialapp&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of DCDial? **["Best dialer to speed incoming call volume"](https://www.g2.com/survey_responses/dcdial-review-4530386)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386) **["Best customer service"](https://www.g2.com/survey_responses/dcdial-review-4365663)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663) #### What Are G2 Users Discussing About DCDial? - [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for) ### [dialnote](https://www.g2.com/products/dialnote/reviews) dialnote is an AI-powered business phone system built for small and growing businesses that need a modern VoIP phone system without the $40–80 per-seat pricing of legacy providers. Unlike traditional business phone systems that charge per user and treat AI as an add-on, dialnote includes unlimited users on every plan and embeds AI into every inbound call, text, and workflow from day one. dialnote unifies calls, SMS, WhatsApp, contacts, recordings, and notes into a single inbound communication hub, so your team never starts a customer conversation from scratch. A 24/7 AI voice agent answers inquiries, captures leads, transfers high-value calls, schedules appointments, and summarizes conversations even after business hours, ensuring no opportunity is missed. Core capabilities of the dialnote business phone system: 1. Unlimited calling seats on every plan - add contractors, seasonal staff, or full departments without per-user cost increases 2. 24/7 AI voice agents in 15 languages with custom knowledge base, branded voice, and intelligent call transfers 3. Local, toll-free, and international business numbers, with free porting of existing numbers 4. AI call summaries, transcriptions, call tags, evaluations, and auto-triggered actions 5. Smart call routing, IVR menus, shared inboxes, group calling, warm transfers, and after-hours scheduling 6. Two-way CRM sync with Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Freshdesk, Intercom, Gong, Zoom, Teams, and Slack 7. WhatsApp messaging, APIs, webhooks, and automation through Zapier, Make, and n8n Who dialnote is built for: Retail stores, healthcare clinics, real estate teams, hotels, BFSI, and education providers that depend on inbound calls, with prebuilt workflows for 24/7 customer support, order and delivery updates, cart abandonment recovery, post-purchase follow-ups, and appointment confirmations. Why teams switch to dialnote from legacy VoIP phone systems: 1. Cut per-seat costs while scaling team headcount 2. Eliminate missed calls and lost leads with always-on AI coverage 3. Replace disconnected phone, messaging, and CRM tools with one platform 4. Respond up to 30% faster with AI-generated context attached to every call Plans start at $49/month with a 10-day free trial and no credit card required. Existing numbers port for free. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind dialnote? - **Seller:** [HVIF Solutions](https://www.g2.com/sellers/hvif-solutions) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22edc0deda50dcaa485be5b78fce905534527fa6af86dd5b37aa5f894ab03f72&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialnote-com%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of dialnote? **["Efficient Customer Support with Easy Integration"](https://www.g2.com/survey_responses/dialnote-review-12888666)** **Rating:** 4.0/5.0 stars _— Lancelot D._ [Read full review](https://www.g2.com/survey_responses/dialnote-review-12888666) ### [Fonema AI](https://www.g2.com/products/fonema-ai/reviews) Fonema is a conversational AI platform that automates voice calls, WhatsApp messages, and website chat interactions, and the only one that natively supports both English and Spanish from a single dashboard. This makes Fonema the top choice for US companies serving bilingual audiences as well as Latin American enterprises operating across the region. With over 200 Latin American voice options covering Mexican, Colombian, Argentine, Chilean, and Peruvian accents, Fonema handles pronunciation, local expressions, and cultural context natively rather than through translated or Castilian adapted speech. Full English support means US businesses reaching the 42 million plus native Spanish speakers in the United States can serve both language audiences from one platform, eliminating the cost and complexity of separate bilingual agent teams. Fonema's AI voice agents manage both inbound and outbound phone calls with end to end response latency under 1,000 milliseconds, maintaining natural conversational flow. Agents handle multi turn conversations autonomously and transfer to human agents when needed. Core use cases include sales lead qualification, lead reactivation campaigns, debt collection reminders, appointment scheduling, payment follow ups, and first level customer support. Beyond voice, Fonema extends the same AI agents to WhatsApp and website chat widgets, enabling omnichannel customer engagement from a single platform. Conversations carry context across channels, so a customer who starts on WhatsApp can be followed up by phone without repeating information. Fonema integrates with CRM systems including HubSpot and Salesforce to log call outcomes, update lead statuses, and trigger automated workflows. Rather than requiring teams to build agents through APIs or code, Fonema offers managed onboarding with bilingual support, making the platform accessible to operations teams without dedicated developer resources. Headquartered in Mexico City, Fonema serves financial services, healthcare, real estate, insurance, BPO and contact centers, automotive, education, and retail across the United States, Mexico, Colombia, Argentina, Chile, Peru, and the broader Latin American region. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Fonema AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Fonema AI? - **Seller:** [Fonema](https://www.g2.com/sellers/fonema) - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21d327d8f7131fb391acf3b9547db8928bd5dd61701906e406227aa4e44c92e0&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Ffonema-ai&secure%5Burl_type%5D=linkedin_company_website) #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Fonema AI? **["Intuitive, Insight-Rich Service That Minimizes Failed Calls"](https://www.g2.com/survey_responses/fonema-ai-review-12467649)** **Rating:** 5.0/5.0 stars _— Gregorio G._ [Read full review](https://www.g2.com/survey_responses/fonema-ai-review-12467649) ### [Graia](https://www.g2.com/products/graia/reviews) Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Graia? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Graia? - **Seller:** [Graia](https://www.g2.com/sellers/graia) - **Year Founded:** 2019 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=997cb2a2a38607ee8370c6aa2056bbfcdf52ea6e1eff2b4ecdabd0857c0c3fa9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgraia1&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Graia? **["Envipco"](https://www.g2.com/survey_responses/graia-review-11432230)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/graia-review-11432230) ### [HoduCC - Omnichannel Contact Center Software](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews) HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind HoduCC - Omnichannel Contact Center Software? - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft 1,057 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website) 68 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software? - [What is HoduCC - Omnichannel Contact Center Software used for?](https://www.g2.com/discussions/what-is-hoducc-omnichannel-contact-center-software-used-for) ### [ID Cloud](https://www.g2.com/products/teckinfo-solutions-id-cloud/reviews) ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to streamline customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate ID Cloud? - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind ID Cloud? - **Seller:** [Teckinfo Solutions](https://www.g2.com/sellers/teckinfo-solutions) - **Year Founded:** 1995 - **HQ Location:** NEW DELHI, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89db305973245cfff011c012802af0a02f4d2513e1517a688396b9820240df04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteckinfo-solutions-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website) 169 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Do G2 Reviewers Say About ID Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Users find ID Cloud to be very **easy to use** , appreciating its simple setup and overall effectiveness. - Users find the **easy setup** of ID Cloud to be a significant advantage, enhancing their overall experience. ##### Cons - Users find the **slow loading** of the Cloud app to be quite frustrating during use. #### What Are Recent G2 Reviews of ID Cloud? **["Great and easy for verifying ID"](https://www.g2.com/survey_responses/id-cloud-review-11084480)** **Rating:** 5.0/5.0 stars _— Ethan E._ [Read full review](https://www.g2.com/survey_responses/id-cloud-review-11084480) ### [MirrorFly](https://www.g2.com/products/mirrorfly/reviews) MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, live streaming APIs and SDKs. It is world #1 white label self-hosted , SaaS and CPaaS provider with extensive customization options, allowing businesses across multiple industries including healthcare, telecommunication, finance, social apps, e-commerce, logistics & more MirrorFly with pre-designed UI components to accelerate development. Gain valuable insights into user behavior through our advanced analytics tools. Prioritize data security with our industry-leading encryption and compliance standards. The scalable platform ensures seamless performance, even during peak usage. Experience faster time-to-market, enhanced customer satisfaction, optimized costs, and streamlined operations with MirrorFly CPaaS. Highlights of MirrorFly as CPaaS ✅ 100% Customizable Workflow ✅ Host on Your Own Server ✅ Complete Data in Your Hand ✅ 1000+ Features (Chat, Voice, Video Chat, Video KYC, Live Stream, Conference, SIP, Activity Feed, etc) ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ One Time License Cost ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team **Average Rating:** 4.4/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate MirrorFly? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind MirrorFly? - **Seller:** [Mirrorfly](https://www.g2.com/sellers/mirrorfly) - **Year Founded:** 2015 - **HQ Location:** Atlanta, Georgia - **Twitter:** @MirrorFlyTeam 240 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7995cf7cd7a785e6190a1ee61d57cd813d0afdd912cdf04cf70b198e95b2c469&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fcontus-mirrorfly%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - **Ownership:** Thyaghu #### Who Uses This Product? - **Company Size:** 41% Medium, 41% Small #### What Are Recent G2 Reviews of MirrorFly? **["Developer-friendly AI-powered CPaaS Solution"](https://www.g2.com/survey_responses/mirrorfly-review-11383599)** **Rating:** 5.0/5.0 stars _— Atchaya J._ [Read full review](https://www.g2.com/survey_responses/mirrorfly-review-11383599) **["Customisable, Scalable, and Built for Seamless Real-Time Enterprise Communication"](https://www.g2.com/survey_responses/mirrorfly-review-13204349)** **Rating:** 4.5/5.0 stars _— Soundarya S._ [Read full review](https://www.g2.com/survey_responses/mirrorfly-review-13204349) #### What Are G2 Users Discussing About MirrorFly? - [What is CONTUS MirrorFly used for?](https://www.g2.com/discussions/what-is-contus-mirrorfly-used-for) - 1 comment, 1 upvote ### [Nubitel CX](https://www.g2.com/products/nubitel-cx/reviews) Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce Nubitel that caters to your business communication needs to engage with your customers. We provide Unified Communications, Omnichannel Customer Engagement Platform (single interface for customer interactions from voice, video, email, IM, social media and social chat apps), AI-powered Chatbots, CRM, Workforce Optimization, Gamifications and other modules. **Average Rating:** 2.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Nubitel CX? - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.9/10) - **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 1.7/10 (Category avg: 8.5/10) - **Administrator Access:** 5.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Nubitel CX? - **Seller:** [Microtel Technology](https://www.g2.com/sellers/microtel-technology) - **Year Founded:** 2000 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa6f3a652ca40b6ac6b740ebe45356e95fbae55ba873e35f0befcb2a2216689e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnubiteltechnology%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large ### [RocketPhone.ai](https://www.g2.com/products/rocketphone-ai/reviews) RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind RocketPhone.ai? - **Seller:** [RocketPhone.ai](https://www.g2.com/sellers/rocketphone-ai) - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42850eb04a3291e2576f77637d5f6311d235dbab4ffea8b7706c8d02dcb9e5bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frocketphone%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of RocketPhone.ai? **["Great product"](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492)** **Rating:** 5.0/5.0 stars _— Roman H._ [Read full review](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492) ### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Voca Conversational Interaction Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Voca Conversational Interaction Center? - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website) 1,362 employees on LinkedIn® - **Ownership:** NASDAQ: AUDC #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Voca Conversational Interaction Center? **["Flexible Conversational AI Solution for Contact Centers"](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)** **Rating:** 4.5/5.0 stars _— Sothea H._ [Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548) ### [Yeastar Linkus UC Clients](https://www.g2.com/products/yeastar-linkus-uc-clients/reviews) Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Yeastar Linkus UC Clients? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Yeastar Linkus UC Clients? - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar 2,504 Twitter followers - **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website) 211 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About Yeastar Linkus UC Clients? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **versatile VoIP services** of Yeastar Linkus, seamlessly integrating calls across devices like smartphones and PCs. - Users love the **softphone feature** of Yeastar Linkus UC Clients, enabling calls from laptops and phones seamlessly. - Users value the **convenience** of receiving office calls on any device, seamlessly integrated with their Teams application. - Users love the **seamless integration** of Yeastar Linkus UC Clients with multiple devices like smartphones and PCs. - Users love the **ease of use** of Yeastar Linkus UC Clients, enabling seamless integration with multiple accounts and apps. ##### Cons - Users find the **call drop issue** frustrating, particularly when receiving calls during usage of other apps. - Users occasionally struggle with **upgrade issues** between PBX firmware and Linkus versions, hindering their overall experience. #### What Are Recent G2 Reviews of Yeastar Linkus UC Clients? **["Excellent UC app for remote work"](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305)** **Rating:** 5.0/5.0 stars _— Luis U._ [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305) **["Integration with Yeastar in the cloud and real-time queue management, all in a single platform"](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562)** **Rating:** 4.5/5.0 stars _— Francisco C._ [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562) #### What Are G2 Users Discussing About Yeastar Linkus UC Clients? - [What is Yeastar Linkus used for?](https://www.g2.com/discussions/what-is-yeastar-linkus-used-for) ### [Aurionx AI](https://www.g2.com/products/aurionx-ai/reviews) Aurionx is the first of it's kind real time voice ai creation and deployment software. There is no setup fee and 500 minutes are included for new signups. REAL TIME AI - replies for smoother, more natural, conversations. NODE EVALUATORS - Test conversation logic at every level to ensure quality. DETAILED VIEW - Full visibility into conversations via shareable links. KNOWLEDGE BASE - Enhanced accuracy with RAG-powered retrieval. TONE CONTROL - Adapt brand voice dynamically within each node. SMART SCORING - Performance scoring based on expected answers. #### Who Is the Company Behind Aurionx AI? - **Seller:** [Aurionx](https://www.g2.com/sellers/aurionx) - **Year Founded:** 2024 - **HQ Location:** Austin, TX - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d505ef5eefeb78160a5ee552e500da70fc7fe1a37262a84d46f0fb9d162948f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faurionxai%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/contact-center/free?order=g2_score&page=4#product-list) - [1](/categories/contact-center/free?order=g2_score#product-list) - [2](/categories/contact-center/free?order=g2_score&page=2#product-list) - [3](/categories/contact-center/free?order=g2_score&page=3#product-list) - [4](/categories/contact-center/free?order=g2_score&page=4#product-list) - 5 - [6](/categories/contact-center/free?order=g2_score&page=6#product-list) - [7](/categories/contact-center/free?order=g2_score&page=7#product-list) - [Next ›Next ›](/categories/contact-center/free?order=g2_score&page=6#product-list) Spotlight Categories [Workforce Management Software](https://www.g2.com/categories/workforce-management) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Live Chat Software](https://www.g2.com/categories/live-chat) [Performance Management Software](https://www.g2.com/categories/performance-management) [Demo Automation Software](https://www.g2.com/categories/demo-automation) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Themes](/categories/contact-center/themes)