# Best Contact Center Quality Assurance Software for Small Business - Page 3 ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,400+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=1173&focus%5B%5D=130653&focus%5B%5D=5494&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=9177&focus%5B%5D=42465&focus%5B%5D=88148) Highlighted products: RingEX, Hiya Connect Branded Call, Agentforce Service (formerly Salesforce Service Cloud), CloudTalk, Talkdesk, ScorebuddyCX, Balto, and evaluagent. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=ringex&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=scorebuddycx&focus%5B%5D=balto&focus%5B%5D=evaluagent&segment=small-business) **Sponsored** ### ReflexAI ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-12T07%3A29%3A56Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1361149&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=9e1d279a621329101a5e46b2a419d8c7649eb8206dceb606ae7f3006f7c26f83&secure%5Burl%5D=https%3A%2F%2Fwww.reflexai.com%2Findustries%2Fcontact-centers%3Futm_source%3Dg2%26utm_medium%3Dpaid-referral%26utm_campaign%3D26Q3-G2-Paid%26utm_term%3Dcategory%26utm_content%3Dcontact-center-qa&secure%5Burl_type%5D=paid_promos) ### [Creovai](https://www.g2.com/products/creovai/reviews) Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 #### How Do G2 Users Rate Creovai? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10) - **Evaluation:** 8.5/10 (Category avg: 9.1/10) - **Calibration:** 8.1/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 7.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Creovai? - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity 522 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website) 705 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor - **Top Industries:** Consumer Services, Banking - **Company Size:** 58% Medium, 26% Large #### What Do G2 Reviewers Say About Creovai? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. - Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. - Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. - Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. - Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. ##### Cons - Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. - Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. - Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. - Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. - Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. #### What Are Recent G2 Reviews of Creovai? **["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/creovai-review-8985805) **["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)** **Rating:** 4.0/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/survey_responses/creovai-review-8984261) #### What Are G2 Users Discussing About Creovai? - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) ### [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.6/5.0 **Total Reviews:** 98 #### How Do G2 Users Rate Zingtree? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Evaluation:** 8.9/10 (Category avg: 9.1/10) - **Calibration:** 8.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Zingtree? - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** zingtree.com - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @zingtree 251 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=168c77ec65fb483a0289e7fa4f1016fb17b726a910dc4e016be1241bdd9be9e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1093555&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 46% Medium, 27% Small #### What Do G2 Reviewers Say About Zingtree? _AI-generated summary from verified user reviews_ ##### Pros - Users find Zingtree to be **simple and easy to use** , significantly aiding their troubleshooting and response consistency. - Users find Zingtree **intuitive** , simplifying complex workflows and enhancing the efficiency of call center operations. - Users find Zingtree **incredibly helpful** for creating interactive decision trees that enhance customer support and efficiency. - Users praise the **versatile integration options** of Zingtree, enhancing workflow efficiency across various business processes. - Users love the **code-free design** of Zingtree, making it easy for non-coders to create effective workflows. ##### Cons - Users highlight the **missing features** in Zingtree, particularly regarding logic capabilities and AI functionality. - Users find the **learning curve challenging** , especially when navigating the back end and handling form data reports. - Users note the **limited options** for customization and shared content management, impacting usability across different markets. - Users find **limited customization** options in Zingtree, which restricts its adaptability for varied use cases. - Users find the **reporting issues** frustrating, as the analytics lack detail and clarity, making insights difficult to obtain. #### What Are Recent G2 Reviews of Zingtree? **["Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows"](https://www.g2.com/survey_responses/zingtree-review-12696956)** **Rating:** 4.5/5.0 stars _— Matt C._ [Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956) **["Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable"](https://www.g2.com/survey_responses/zingtree-review-13094793)** **Rating:** 5.0/5.0 stars _— Tymian M._ [Read full review](https://www.g2.com/survey_responses/zingtree-review-13094793) ### [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 #### How Do G2 Users Rate CallMiner Eureka? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 8.9/10 (Category avg: 9.1/10) - **Calibration:** 8.5/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind CallMiner Eureka? - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** callminer.com - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner 3,247 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82ec66eee5e03b165a68774a693053d10480f26402a02be3befe95b6250fead1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42084%2F&secure%5Burl_type%5D=linkedin_company_website) 337 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Medium, 40% Large #### What Do G2 Reviewers Say About CallMiner Eureka? _AI-generated summary from verified user reviews_ ##### Pros - Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently. - Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes. - Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience. - Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations. - Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency. ##### Cons - Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights. - Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage. - Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use. - Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements. - Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates. #### What Are Recent G2 Reviews of CallMiner Eureka? **["A Platform That Drives Actionable Insight"](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)** **Rating:** 5.0/5.0 stars _— Phil M._ [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) **["Endless Possibilities for Data Insights and Discovery"](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 #### How Do G2 Users Rate Convin.ai? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Evaluation:** 9.3/10 (Category avg: 9.1/10) - **Calibration:** 9.2/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Convin.ai? - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin 12 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ee31e1c965d70d734a1c58839749b4a43ec46c949b08c6aef93abf5b2e8391&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvin%2F&secure%5Burl_type%5D=linkedin_company_website) 150 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 62% Large, 32% Medium #### What Do G2 Reviewers Say About Convin.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. ##### Cons - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. #### What Are Recent G2 Reviews of Convin.ai? **["Best AI for Customer Conversations"](https://www.g2.com/survey_responses/convin-ai-review-12704239)** **Rating:** 4.5/5.0 stars _— Anand P._ [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) **["Rapid Innovation and Tailored Automation with Convin"](https://www.g2.com/survey_responses/convin-ai-review-12889807)** **Rating:** 4.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807) #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### [Bright Pattern](https://www.g2.com/products/bright-pattern/reviews) Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 84 #### How Do G2 Users Rate Bright Pattern? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Evaluation:** 8.7/10 (Category avg: 9.1/10) - **Calibration:** 8.5/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Bright Pattern? - **Seller:** [Bright Pattern](https://www.g2.com/sellers/bright-pattern) - **Year Founded:** 2010 - **HQ Location:** San Bruno, CA - **Twitter:** @BrightPatternUS 2,291 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b32e98441378cfa509a2dbfdbabc40ef74b1e2ea35067ec27291ee875326945&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbright-pattern-inc-&secure%5Burl_type%5D=linkedin_company_website) 104 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Telecommunications - **Company Size:** 45% Medium, 34% Small #### What Do G2 Reviewers Say About Bright Pattern? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate that Bright Pattern offers all necessary tools for **comprehensive call center data management** in one place. - Users value the **comprehensive features** of Bright Pattern, which fully support effective call center management. #### What Are Recent G2 Reviews of Bright Pattern? **["Effective Reporting with Easy Onboarding, But Needs UI Improvements"](https://www.g2.com/survey_responses/bright-pattern-review-13196666)** **Rating:** 4.0/5.0 stars _— Kamal A._ [Read full review](https://www.g2.com/survey_responses/bright-pattern-review-13196666) **["Great for Scalability."](https://www.g2.com/survey_responses/bright-pattern-review-10062882)** **Rating:** 4.0/5.0 stars _— Jamie H._ [Read full review](https://www.g2.com/survey_responses/bright-pattern-review-10062882) #### What Are G2 Users Discussing About Bright Pattern? - [What improvements would you recommend for Bright Pattern to better meet your contact center needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-bright-pattern-to-better-meet-your-contact-center-needs) - 1 comment - [How do you use Bright Pattern?](https://www.g2.com/discussions/how-do-you-use-bright-pattern) - [What is the use of Bright Pattern?](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) - 1 comment - [What is cloud based contact center?](https://www.g2.com/discussions/what-is-cloud-based-contact-center) - 1 comment - [What does Bright Pattern do?](https://www.g2.com/discussions/what-does-bright-pattern-do) ### [my.SQM Auto QA](https://www.g2.com/products/my-sqm-auto-qa/reviews) SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT automation software leader that helps contact centers improve CX with accurate predictive CSAT insights, benchmarkable CX metrics, GenAI-powered agent CX self-coaching, and CSAT excellence awards & badges that motivate agents to perform at their best. SQM's QA Automation Software predicts CSAT for 100% of customer contacts, achieving up to 95% accuracy, mirroring actual post-contact surveys — a game changer for QA. The CSAT scores are benchmarked against 500+ leading contact centers and SQM awards, and provide CX badges for organizations that achieve outstanding CSAT results. my.SQM™ QA-CSAT automation tool is an AI-powered call center quality assurance and customer experience analytics and reporting solution for monitoring, managing, and motivating agents to deliver great customer satisfaction on every call. According to G2 reviews, mySQM™ Auto QA Ranks #1 in North America for User CSAT. In enterprise environments, SQM often starts by augmenting the existing QA ecosystem with a predictive CSAT and benchmarking layer that works alongside the client’s existing CCaaS, QA, or WEM platform. This allows contact centers to add SQM’s predictive CSAT, benchmarking, and CX-focused Auto QA capabilities without disrupting their current technology stack. As adoption expands, SQM can replace the contact center’s primary QA platform for measuring, managing, and improving both CX and compliance performance. Auto QA/CX Scoring delivers quality assurance benchmarkable KPIs, including agent behavior metrics such as 25 CX and 20 call compliance metrics, and predictive customer satisfaction scores. All CX, CSAT, and compliance metrics are benchmarkable. We offer standardized QA metrics and KPIs so you can benchmark your performance against your industry, leading organization call centers, or within your company. In addition, to enhance your QA insights, you can customize your QA metrics and KPIs to meet your business needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 354 #### How Do G2 Users Rate my.SQM Auto QA? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Evaluation:** 9.0/10 (Category avg: 9.1/10) - **Calibration:** 8.7/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind my.SQM Auto QA? - **Seller:** [SQM Group](https://www.g2.com/sellers/sqm-group) - **Company Website:** www.sqmgroup.com - **Year Founded:** 1996 - **HQ Location:** Coeur d'Alene, US - **Twitter:** @SQMGroup\_ 1,847 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56615c4ef30c7cd343359cacfeb68c4dda6b744550aacd96a5b27c74a538f5a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsqm-group-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 81 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor - **Top Industries:** Insurance, Consumer Services - **Company Size:** 37% Medium, 25% Large #### What Do G2 Reviewers Say About my.SQM Auto QA? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of my.SQM Auto QA exceptional, enhancing their overall satisfaction with the platform. - Users appreciate the **feedback system** of my.SQM Auto QA, enhancing learning and improving call quality effectively. - Users appreciate the **easy navigation** of my.SQM Auto QA, finding it simple to explore and utilize. - Users love the **easy access** to information, making it quick and efficient to track performance and improvements. - Users find the **coaching support** invaluable for continuous improvement and enhancing customer service performance. ##### Cons - Users express frustration with **call issues** , wishing for better recording access and broader service coverage beyond landlines. - Users find the **complexity in filtering information** challenging, with many confusing metrics and hard-to-understand sections. - Users find the **inaccurate data analysis** to be confusing, complicating their understanding of metrics and statistics. - Users face issues with **scoring fairness** , as subjective surveys and bad reviews heavily impact their scores. - Users find the **navigation overwhelming** due to excessive information and multiple tabs required for accessing reports. #### What Are Recent G2 Reviews of my.SQM Auto QA? **["Intuitive, Seamless Integration, and Feature-Rich Quality Control"](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750)** **Rating:** 5.0/5.0 stars _— Mayhew T._ [Read full review](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12417750) **["Exceptional Real-Time Guidance with an Easy, Customizable Experience"](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758)** **Rating:** 5.0/5.0 stars _— Marcel M._ [Read full review](https://www.g2.com/survey_responses/my-sqm-auto-qa-review-12443758) #### What Are G2 Users Discussing About my.SQM Auto QA? - [What needs improvement with mySQM QA Software to better support your quality assurance processes?](https://www.g2.com/discussions/what-needs-improvement-with-mysqm-qa-software-to-better-support-your-quality-assurance-processes) ### [Abstrakt Software](https://www.g2.com/products/abstrakt-software/reviews) Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time. **Average Rating:** 4.7/5.0 **Total Reviews:** 84 #### How Do G2 Users Rate Abstrakt Software? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10) - **Evaluation:** 9.5/10 (Category avg: 9.1/10) - **Calibration:** 9.4/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Abstrakt Software? - **Seller:** [ABSTRAKT](https://www.g2.com/sellers/abstrakt) - **Year Founded:** 2020 - **HQ Location:** Phoenix, US - **Twitter:** @abstrakt\_ai 112 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e8e9ec26cb185fc9cadbf18316200e4f3a570a84aeb831bc7263d07f9ea0068&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabstraktsoftware%2F&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 54% Small, 42% Medium #### What Are Recent G2 Reviews of Abstrakt Software? **["Best AI out there, and game changing tool to have."](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)** **Rating:** 5.0/5.0 stars _— Eduardo C._ [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8764915) **["Game-changing tool!"](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)** **Rating:** 5.0/5.0 stars _— Samuel N._ [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8746877) #### What Are G2 Users Discussing About Abstrakt Software? - [How has Abstrakt Software supported your sales and marketing efforts, and what features do you find most effective?](https://www.g2.com/discussions/how-has-abstrakt-software-supported-your-sales-and-marketing-efforts-and-what-features-do-you-find-most-effective) - [What is abstract for designers?](https://www.g2.com/discussions/what-is-abstract-for-designers) - [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment - [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment - [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment - [‹ Prev‹ Prev](/categories/contact-center-quality-assurance/small-business?order=g2_score&page=2#product-list) - [1](/categories/contact-center-quality-assurance/small-business?order=g2_score#product-list) - [2](/categories/contact-center-quality-assurance/small-business?order=g2_score&page=2#product-list) - 3 - Next ›Next › Spotlight Categories [HCM Software](https://www.g2.com/categories/hcm-software) [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)