G2

Eduardo C.

Small-Business (50 or fewer emp.)

10/26/2023

"Best AI out there, and game changing tool to have."

5/5

What do you like best about Abstrakt Software?

The best part about Abstrakt I like is his unique and innovative AI model, and his ability to generate highly creative. Also, Abstrakt can produce fast responses in a call center. Abstrakt can consolidate multiple systems and applications into a unified interface, making it easier for agents to access information and provide efficient customer support. As an agent, I can quickly access relevant data, resolve issues more effectively, and deliver a more personalized service. Review collected by and hosted on G2.com.

What do you dislike about Abstrakt Software?

One part I dislike about Abstrakt in a call center is that it can lead to a lack of personal connection with customers. For example, we are encouraged to use abstract scripts and follow rigid protocols, they may come across as robotic or insincere, making it difficult to establish a genuine rapport with callers. Review collected by and hosted on G2.com.

What problems is Abstrakt Software solving and how is that benefiting you?

In my opinion, a call center often faces the challenge of balancing efficiency and customer satisfaction. Abstrakt's job is to help with resources to minimize customer wait times while maximizing the utilization of call center agents. This requires the consideration of various factors, such as call volume fluctuations, agent skill sets, and customer service quality. This brings improved Customer Satisfaction. Review collected by and hosted on G2.com.