G2

Manuelle F.

Supervisora de Qualidade

Telecommunications

Mid-Market (51-1000 emp.)

9/23/2026

"CYF transformed our routine with comprehensive reports and a detailed view of Quality."

5/5

What do you like best about CYF Quality?

CYF changed the routine and working mode of our company. A complete tool that, for our business model, with the main objective of customer satisfaction in services and support, helped identify problems never seen before. With detailed reports, a complete and individualized view, we were able to work on excellent Quality tools, such as Pareto, listing the offenders and developing action plans for personalized treatment with each operator, as well as setting up an individual development plan. The reports are comprehensive, with micro and macro views for root cause identification and how much this can and has impacted within each operation. Review collected by and hosted on G2.com.

What do you dislike about CYF Quality?

I don't have something I dislike, but rather opportunities for improvement. I believe the interface can be improved and modernized, as it attracts attention and awakens the desire to use and discover the tool. The dashboards could also be redesigned to be more visual and self-explanatory. Shortcuts could be created so that, at the moment of checking the dashboard with the indicator, we can click and be directed to the corresponding data. Another important point would be in the forms; I believe they could have more model options to cover more companies and business models, facilitating reports and, consequently, indicators. Review collected by and hosted on G2.com.

What problems is CYF Quality solving and how is that benefiting you?

CYF managed to adapt some information within the forms of an operation to facilitate the direction of monitoring to various collaborators, which, for our business model in auditing, facilitated and helped improve the indicators. Another very important point is the screen recording monitoring, which came as an essential tool, especially for the management of service operations, to carry out real-time monitoring of teams, with idleness, break time, productive time, and especially how the operator has spent their time on the work equipment without being for work purposes. Review collected by and hosted on G2.com.