Best Chatbots Software - Page 18

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,200+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Jodie AI Receptionist

Jodie is the AI receptionist for service businesses. She answers the calls you can’t, captures job details and sends them to your phone. 90+ five-star reviews, including 72 on Trustpilot. She sounds warm and natural, so callers stay on the line. Keep your number, test her first and only send calls when you can’t pick up. Set up in minutes. Get call summaries in the app, book jobs into your calendar and teach her like a colleague. Answers 24/7, sends SMS follow-ups and transfers urgent calls.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Jodie AI Receptionist?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Jodie AI Receptionist?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Jodie AI Receptionist?

Kanbu.ai

Kanbu.ai is a modern AI assistant designed to streamline customer support – primarily through a smart web chatbot, but also across other channels as needed. It provides instant, accurate, and personalized responses based solely on verified data from websites, documents, or images provided by the company. The assistant’s communication can be fully tailored to match the company’s tone and style. It is self-service SaaS – no need for technical support. Once implemented, it runs automatically with no ongoing maintenance required (plug-and-play).

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Kanbu.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Kanbu.ai?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Kanbu.ai?

Nuacem AI

Nuacem AI is a Conversational AI-Powered Customer Engagement Platform that can amplify customer experience on Text, Voice & Video channels. With our Intelligent CX technology solutions, enterprises can deliver an exceptional conversational experience to customers & automate business communications.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Nuacem AI?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 5.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Nuacem AI?

  • Seller: Nuacem
  • Year Founded: 2016
  • HQ Location: Hyderabad, IN
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Nuacem AI?

AI-generated summary from verified user reviews

Pros
  • Users praise the superior customer support of Nuacem AI, appreciating its responsiveness and effective communication enhancements.
  • Users find Nuacem AI to be easy to use, facilitating smooth implementation and efficient customer communication.
  • Users commend the easy setup of Nuacem AI, facilitating swift deployment and seamless integration for better communication.
  • Users value the efficient automation of Nuacem AI, which significantly reduces customer support handling time.
  • Users value the simple automation features of Nuacem AI, which significantly enhance customer communication and save time.

What Are Recent G2 Reviews of Nuacem AI?

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oct8ne

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate oct8ne?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind oct8ne?

  • Seller: Oct8ne
  • Year Founded: 2016
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of oct8ne?

Openstream EVA

Openstream's applications in Customer Relationship Management cover Marketing, Sales Force Automation and Field Support Services. Complemented by our flagship Smart Messaging Platform technology solution, the applications seamlessly provide employees and customers with real-time access to comprehensive and critical data through a variety of handheld devices as well as through speech and voice recognition technology.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Openstream EVA?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Openstream EVA?

  • Seller: Openstream
  • Year Founded: 2000
  • HQ Location: Bridgewater, US
  • Twitter: @openstreaminc
    23 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting
  • Company Size: 67% Medium, 22% Small

What Are Recent G2 Reviews of Openstream EVA?

What Are G2 Users Discussing About Openstream EVA?

Ozaru One

Ozaru One is an AI Supervisor designed to streamline and automate frontline workforce management. It provides real-time task management, personalized training, and instant communication, all through a user-friendly platform that integrates seamlessly with tools like WhatsApp. By automating repetitive tasks, offering on-the-spot coaching, and proactively sending reminders, our AI Supervisor helps improve employee engagement, reduce turnover, and boost operational efficiency, making it ideal for industries like retail, healthcare, and sales.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Ozaru One?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Control: 9.4/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Ozaru One?

  • Seller: Ozaru
  • Year Founded: 2022
  • HQ Location: Cuauhtemoc, MX
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Large, 40% Small

What Do G2 Reviewers Say About Ozaru One?

AI-generated summary from verified user reviews

Pros
  • Users value the expertise and dedication of Ozaru One in leveraging AI for impactful business solutions.
  • Users value the expertise and dedication of Ozaru One in leveraging AI for impactful outcomes and collaborative solutions.

What Are Recent G2 Reviews of Ozaru One?

PandoraBot

Custom Bots Built for Your Business | Say goodbye to DIY Chatbot platforms | Build the perfect AI bot for your needs. We craft bots to your specific business needs, training them with your unique knowledge and seamlessly integrating them into your existing processes. 🧠 KnowledgeBot:Central knowledge repository 💰 SalesBot: 24/7 virtual salesperson 🛠️ ServiceBot:Round-the-clock customer service 👁️ VisionBot:Image-based product search

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate PandoraBot?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind PandoraBot?

Who Uses This Product?

  • Company Size: 60% Medium, 60% Small

What Are Recent G2 Reviews of PandoraBot?

Posh

Posh is building agentic AI for community banks and credit unions, helping them serve customers, reach new audiences, and empower their teams. Purpose-built for financial services, Posh's AI works across voice, digital, and knowledge channels, powering conversational customer service, 24/7 self-service, and dramatically more efficient frontline teams. From customer-facing assistants to employee productivity tools, Posh helps institutions serve their communities, reach more people, and empower the staff behind every interaction. Backed by leading AI and financial services experts, Posh delivers measurable gains in both customer and employee experience. Explore posh.ai and follow Posh on LinkedIn to learn more.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Posh?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Posh?

  • Seller: Posh AI
  • Year Founded: 2018
  • HQ Location: Boston, US
  • LinkedIn® Page: www.linkedin.com
    184 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Posh?

Pragma.ai

Pragma helps users access their organization's knowledge sources, find information in Slack, instantly and right when needed.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Pragma.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Pragma.ai?

  • Seller: Pragma.ai
  • Year Founded: 1990
  • HQ Location: Cape Town, ZA
  • Twitter: @PragmaAI
    371 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    389 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of Pragma.ai?

Pypestream

Pypestream is a tech-enabled services company that provides Applied AI solutions. Pypestream has a proprietary technology platform upon which it builds AI agents - chat and voice - to improve how companies connect with their customers. With more than 10 years of patented innovation and hundreds of pre-built microagents, Pypestream’s secure, cloud-native platform integrates seamlessly with any model or API, meaning it is enterprise-ready to deliver AI that’s compliant, ethical and reliable. One of Pypestream’s core beliefs is that AI should be applied purposefully, not universally. For workflows where generative capabilities elevate relevance, personalization or containment, experts will execute an AI-enabled approach. For processes that require strict accuracy or risk control, the solution will contain elegant automations without unnecessary AI. This balance ensures responsible solutions that deliver conversions and resolutions, not just chatty interactions. While we welcome the opportunity to impress you with our technical specs, compliance posture and proven methodologies, we hope you will walk away from our discussion most energized by what cannot be captured in capabilities checkboxes: the caliber of the people who will be working alongside you. Our tech-enabled services model means that our experts become an extension of your team. With Pypestream, you get access to a dedicated group of practitioners who take genuine pride in their craft, who bring deep applied-AI expertise, and who care as much about your customers’ and employees’ experiences as you do. Our clients consistently tell us that the “how” of working with Pypestream – our collaboration style, our transparency, our innovative mindsets, our speed – is as valuable as the conversational AI solutions we build. Pypestream’s AI agents help organizations unlock measurable business value such as cost savings, revenue growth, operational efficiency and customer loyalty. Fortune 500 leaders in telecom, media, travel, retail and financial services rely on Pypestream to delight their customers while lowering costs and scaling growth.

Average Rating: 4.0/5.0

Total Reviews: 3

Who Is the Company Behind Pypestream?

  • Seller: Pypestream
  • Year Founded: 2015
  • HQ Location: New York, US
  • Twitter: @Pypestream
    4,810 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium, 33% Small

What Do G2 Reviewers Say About Pypestream?

AI-generated summary from verified user reviews

Pros
  • Users value the microapps library of Pypestream for simplifying the development of effective customer care chatbots.
  • Users value the user-friendly chat features of Pypestream, enabling quick and easy chatbot creation for customer care.
  • Users find Pypestream's easy creation of chatbots through templates and user-friendly features very beneficial for customer care.
  • Users find Pypestream's microapps library invaluable for quickly developing simple chatbots for customer support.
  • Users value the warmth and simplicity of Pypestream, enabling quick design and testing of essential chatbots.
Cons
  • Users find it difficult to manage conversation flows in Pypestream due to limitations in branching and hierarchy options.
  • Users face functionality issues with Pypestream, particularly in managing complex conversation flows and branching scenarios.
  • Users find limited features in Pypestream, particularly struggling with conversation flow management and branching scenarios.
  • Users find missing features in Pypestream, particularly lacking in management of complex conversation flows and branching scenarios.
  • Users find AI limitations in Pypestream hinder the creation of dynamic follow-up questions in conversations.

What Are Recent G2 Reviews of Pypestream?

What Are G2 Users Discussing About Pypestream?

Smartloop Chatbot Builder

Build AI chatbots for your business. Automate customer service and publish chatbots on your website, Facebook Messenger, Skype, Viber, more

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Smartloop Chatbot Builder?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 6.7/10 (Category avg: 8.8/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Smartloop Chatbot Builder?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About Smartloop Chatbot Builder?

AI-generated summary from verified user reviews

Pros
  • Users praise the automation capabilities of Smartloop Chatbot Builder, simplifying customer service interactions effortlessly.
  • Users find the ease of implementation of Smartloop Chatbot Builder allows anyone to create chatbots effortlessly.
  • Users praise the ease of use of Smartloop Chatbot Builder, streamlining customer service automation effortlessly.
  • Users love the easy creation of chatbots, allowing anyone to customize responses and greetings effortlessly.
  • Users value the implementation ease of Smartloop Chatbot Builder, effortlessly setting up interactions without coding.
Cons
  • Users find the dashboard limitations and the chatbot's unnatural responses challenge the overall experience of Smartloop.
  • Users find the dashboard quite limited, impacting their overall experience with the Smartloop Chatbot Builder.

What Are Recent G2 Reviews of Smartloop Chatbot Builder?

What Are G2 Users Discussing About Smartloop Chatbot Builder?

SmartPa

Change the way your business interacts with talent, for the better. We solve your recruitment challenges with chatbots.

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate SmartPa?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind SmartPa?

  • Seller: SmartRecruiters
  • Year Founded: 2010
  • HQ Location: San Francisco, CA
  • Twitter: @SmartRecruiters
    57,541 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,163 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 17% Medium

What Do G2 Reviewers Say About SmartPa?

AI-generated summary from verified user reviews

Pros
  • Users value the limitless support of SmartPa, experiencing efficient recruitment and excellent customer service solutions.
  • Users benefit from the automation of recruitment with SmartPa’s chatbot, enhancing efficiency and candidate selection.
  • Users commend the exceptional customer support of SmartPa, delivering effective solutions and assistance seamlessly.
  • Users find SmartPa’s time-saving chatbot solution enhances recruitment efficiency by swiftly screening applicants from the outset.
  • Users appreciate the time-saving benefits of SmartPa's chatbot, enhancing efficiency in the recruitment process.
Cons
  • Users face connectivity issues with SmartPa, complicating data transfer and disrupting the overall workflow.
  • Users face difficulties in data transfer between platforms, disrupting workflows and complicating candidate information collection.
  • Users face integration issues that disrupt workflow and hinder centralized candidate information collection.

What Are Recent G2 Reviews of SmartPa?

Socrates.ai

Socrates is the Employee Experience Platform that connects your employees with information that otherwise is spread throughout the business. By providing one source of the truth – Socrates creates a consumer-like experience in the workplace, by focusing on employees top of mind concerns and questions and creating an Employee Awesome experience. Socrates takes away all of the background noise and makes the process of Q&A, finding information, and executing transactions – Simple and Easy. Socrates is an enterprise platform vs a toolkit. This means we remove the burden of NLP/Linguistic work and do this for the customer. We have deep NLP expertise within HR & Benefits and continue to extend our NLP beyond HR& Benefits. Socrates allows IT to control the bot ecosystem in a way that works best for the customer and we give the company the ability to maintain control and flexibility while Socrates undertaking the work on behalf of the customer and giving employees the ability to get any question answered or enabling them to take action thru one single experience. Socrates can Connect the Bots as well as Connecting the Dots – since Socrates can connect to any existing platform or chatbot.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate Socrates.ai?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 1.7/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Socrates.ai?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Socrates.ai?

Telegram Bot

Telegram bots offer numerous benefits and versatile usage to Web3 and Crypto users. These bots can provide 24/7 customer support, streamline e-commerce transactions, and efficiently distribute content. Bots enhance user engagement through automation and community management while being cost-effective and scalable.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Telegram Bot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Telegram Bot?

  • Seller: Blocsys
  • Year Founded: 2021
  • HQ Location: Pune, IN
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Medium

What Do G2 Reviewers Say About Telegram Bot?

AI-generated summary from verified user reviews

Pros
  • Users find the easy setup of Telegram Bot a significant advantage for building and managing their bots efficiently.
  • Users find the ease of understanding of Telegram Bot enhances their experience in building customized tools effortlessly.
  • Users enjoy the ease of use of Telegram Bot, finding it straightforward and reliable for building tailored tools.
  • Users value the reliability and extensive documentation of Telegram Bot, making bot development smooth and efficient.
  • Users find the time-saving automation of Telegram Bot invaluable, streamlining link conversion and forwarding effortlessly.
Cons
  • Users find the API rate limits too strict, especially when attempting to send large broadcast messages.
  • Users report performance issues with Telegram Bot, especially regarding the scheduling of messages not functioning properly.

What Are Recent G2 Reviews of Telegram Bot?

Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

Average Rating: 4.1/5.0

Total Reviews: 11

How Do G2 Users Rate Text?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Text?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 58% Small, 42% Medium

What Do G2 Reviewers Say About Text?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simplicity and helpful notification options of the product, enhancing their overall experience.
  • Users value the simplicity of the layout in Call Management, enhancing their interactions through effective navigation and support.
  • Users love the simplicity of the layout, appreciating the helpful notification options and the Copilot feature.
  • Users appreciate the ease of use provided by the simple layout and helpful notification options.
  • Users appreciate the simplicity of the layout and find Copilot exceptionally helpful for efficiently accessing information.

What Are Recent G2 Reviews of Text?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026