# Openstream EVA Reviews **Vendor:** Openstream **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.2/5.0 **Total Reviews:** 9 ## About Openstream EVA Openstream's applications in Customer Relationship Management cover Marketing, Sales Force Automation and Field Support Services. Complemented by our flagship Smart Messaging Platform technology solution, the applications seamlessly provide employees and customers with real-time access to comprehensive and critical data through a variety of handheld devices as well as through speech and voice recognition technology. ## Openstream EVA Reviews ### 1. Boom Open stream EVA **Rating:** 5.0/5.0 stars **Reviewed by:** Amit R. | Recruitment Exceutive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Openstream EVA?** What I liked most about Openstream EVA is how natural and human-like the conversation flow feels. It doesn’t respond like a basic chatbot – over time, it starts understanding context and gives replies that actually feel like it knows what’s going on. **What do you dislike about Openstream EVA?** One thing I didn’t like about Openstream EVA is that while it’s great with simple and repetitive queries, it struggles a bit with complex, multi-part questions. It sometimes gives vague or generic answers instead of digging deeper which is frustrating when users are expecting more precise help. **What problems is Openstream EVA solving and how is that benefiting you?** The biggest problem EVA is solving for us is the overload of repetitive queries from users both customers and internal employees. Earlier, the support team was spending a lot of time answering the same basic questions every day. EVA has taken over a good chunk of that, which means our team can now focus on more complex issues instead of being stuck in a loop. ### 2. Awesome Openstream EVA **Rating:** 4.5/5.0 stars **Reviewed by:** Priya S. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Openstream EVA?** The most impressive thing about Open Stream EVA is how naturally it can handle real-time conversations across multiple channels. It doesn’t feel clunky or scripted like many other automation tools. **What do you dislike about Openstream EVA?** While Open Stream EVA does a lot right, it’s not perfect. One of the biggest drawbacks is the initial setup and training time. **What problems is Openstream EVA solving and how is that benefiting you?** Main problem EVA tackles is the gap between businesses and customers who expect fast, natural, 24/7 support across multiple channels ### 3. Exellent Tool: Eva Openstream **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh S. | Senior Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Openstream EVA?** it has most accuray and speed, intelligent, conversational **What do you dislike about Openstream EVA?** sometimes it still struggles with very complex or unclear queries, **What problems is Openstream EVA solving and how is that benefiting you?** natural, conversational access to systems and data and letting users interact with complex applications using voice or text ### 4. Helpful OpenStream EVA **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi G. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Openstream EVA?** The most impressive thing about OpenStream EVA is how naturally it can handle real-time conversations across multiple channels. **What do you dislike about Openstream EVA?** EVA is polished and capable, but it sometimes misses the depth you expect. It’s powerful for the right setup, but not always satisfying if you want detailed, nuanced help every time. **What problems is Openstream EVA solving and how is that benefiting you?** Openstream EVA solves the problem of dealing with repetitive customer queries and managing interactions across different channels. ### 5. eva openstream **Rating:** 4.5/5.0 stars **Reviewed by:** Arpita T. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Openstream EVA?** easy to use, upports text, speech,Designed for deployment even on devices (iOS/Android) **What do you dislike about Openstream EVA?** Limited public documentation, Unscripted, multimodal interaction **What problems is Openstream EVA solving and how is that benefiting you?** Conversations feel natural, intelligent, and human-like, accessibility and emotional intelligence ### 6. Super Star Openstream EVA **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav C. | Recruitment Delivery Lead , Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Openstream EVA?** EVA can engage using voice, text, facial expressions, gestures, and even vision based inputs **What do you dislike about Openstream EVA?** EVA can be difficult to deploy and configure for smaller teams or businesses without significant technical resources **What problems is Openstream EVA solving and how is that benefiting you?** Openstream EVA solves the common problems businesses face with traditional chatbots like poor user experience, lack of context, limited capabilities, and weak integration with enterprise systems ### 7. A Review on Openstream CRM based on Experience past experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas L. | Management Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2022 **What do you like best about Openstream EVA?** As an Openstream CRM software it is more advanced, useful for small and medium sized organization at a reasonable cost. It is used widely, and user friendly or easy to learn features and reliability makes this software more dominating in market. **What do you dislike about Openstream EVA?** Software is lagging and hanged during the working operation. Though it is at reasonable cost but for small level organization it is still tough to purchase and implement the same. Some of the features are not well explained so it will remain untouched or unused. **Recommendations to others considering Openstream EVA:** If you are looking for help to create a well organized system at organization to make the organization more efficient and increase efficiency and effectiveness in the day to day routine work as well as important tasks too. **What problems is Openstream EVA solving and how is that benefiting you?** With the help of Openstream CRM it is easy to use and learn, additionally data, document & content management features are help to secure the same at safe and single place. Still small training suite will help to know more about software and features are helpful. ### 8. Right CRM solution for your business. **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek K. | Data Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Openstream EVA?** It's an Intelligent dialogue engine, It's salesforce automation, Marketing Automation, Customer service Management, Automation of Marketing Campaigns and many other features. **What do you dislike about Openstream EVA?** Customer service support is not good and Extended production support is only through third-party providers. **What problems is Openstream EVA solving and how is that benefiting you?** It helped me to run my marketing campaigns easily and it is one of the best CRM I have used before. ### 9. A promising CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Openstream EVA?** The customer service management and speech recognition for data entry **What do you dislike about Openstream EVA?** The clunky UX and needs more optimization **What problems is Openstream EVA solving and how is that benefiting you?** For marketing and customer service, Real-time access to data and resources is a benefit ## Openstream EVA Discussions - [What is Openstream CRM used for?](https://www.g2.com/discussions/what-is-openstream-crm-used-for) - [View Openstream EVA pricing details and edition comparison](https://www.g2.com/products/openstream-eva/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+18%3A52%3A24+-0500&secure%5Bsession_id%5D=ae2e9d61-ab09-4efb-9e12-cd2bd6b5b4ab&secure%5Btoken%5D=caa46a46828f7339013ac462ae4623a7f94fbb2bd957c8949673e587518aa492&format=llm_user) ## Openstream EVA Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Openstream EVA Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,594 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,284 reviews) - [Simplified](https://www.g2.com/products/simplified/reviews) - 4.6/5.0 (4,446 reviews)