We regularly implement the Kanbu AI chatbot for our customers, and overall satisfaction is consistently high. The system reliably saves time in customer support and actively generates new leads. As an agency, however, we most appreciate the analytical capabilities. Kanbu provides us with extremely valuable data on what end customers are actually asking and what information is missing on clients' websites. We also highly rate the interface itself – editing the bot's knowledge base is fast, clear, and highly efficient.

Customers often ask us before purchasing — which wallbox for which car, whether it is suitable for a specific circuit breaker, or how it all works with the photovoltaic system. Kanbu.ai handles this well, and the team doesn't have to deal with the same questions repeatedly. We also like the regular report — we can see what customers ask most frequently and where the chatbot answered inaccurately. Thanks to this, we know what to add to the website.

Utima helped us automate key parts of our e-commerce operations at GenX.cz, a brand in nutritional supplements and laboratory tests. They implemented a solution to detect and alert us of unprocessed sample orders, eliminating manual oversight. Additionally, they optimized our internal tools to collect structured feedback from customers and streamlined our admin UI for entering test results. Their UX improvements to our web forms significantly increased user engagement. Thanks to Utima, we now gather better customer insights with less effort, enabling faster product iteration and improved team efficiency. Highly recommended for tech-driven process automation and UX-centric custom software.