Having implemented the chatbot for multiple customers, this reviewer finds that it reliably saves time in customer support and generates new leads. The platform delivers exactly what it promises, but the reviewer has no reservations at this time.
View Full ReviewKanbu.ai Reviews (3)
Kanbu.ai Reviews (3)

Customers often ask us before purchasing — which wallbox for which car, whether it is suitable for a specific circuit breaker, or how it all works with the photovoltaic system. Kanbu.ai handles this well, and the team doesn't have to deal with the same questions repeatedly. We also like the regular report — we can see what customers ask most frequently and where the chatbot answered inaccurately. Thanks to this, we know what to add to the website. Review collected by and hosted on G2.com.
At the beginning, it is necessary to prepare the materials well — the more accurate information you give the chatbot, the better it responds. It takes a while, but it's not difficult and the Kanbu.ai team helped with it. Review collected by and hosted on G2.com.

Utima helped us automate key parts of our e-commerce operations at GenX.cz, a brand in nutritional supplements and laboratory tests. They implemented a solution to detect and alert us of unprocessed sample orders, eliminating manual oversight. Additionally, they optimized our internal tools to collect structured feedback from customers and streamlined our admin UI for entering test results. Their UX improvements to our web forms significantly increased user engagement. Thanks to Utima, we now gather better customer insights with less effort, enabling faster product iteration and improved team efficiency. Highly recommended for tech-driven process automation and UX-centric custom software. Review collected by and hosted on G2.com.
Everything went smoothly. We'd recommend them even for more complex integrations. Review collected by and hosted on G2.com.
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