# Top Free Call Center Infrastructure (CCI) Software - Page 5 ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Aug 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling) **Sponsored** ### HiHello HiHello is a Professional Presence Platform built for enterprise marketing leaders. Every email your team sends, every meeting they join, every card they share at an event is a brand moment. HiHello makes sure each one reflects the brand, captures the lead, and generates data worth acting on. Three touchpoints every employee uses every day: their business card, their email signature, and their virtual background. HiHello generates all three from one source of truth, governed by marketing and approved by IT. Update a title, swap a logo, launch a campaign, and the change rolls out across every inbox, every meeting, and every event in minutes. No shadow tools. No IT tickets to refresh a banner. No third-party servers routing your email. What HiHello powers for enterprise teams: - Digital Business Cards: branded templates with field-level edit controls, customizable card URLs, branded QR codes, profile video, and embedded YouTube/Vimeo. Share via QR, NFC, AirDrop, direct link, text, email, Apple Wallet, Google Wallet, iOS/Android widgets, Apple Watch, and Quick Connect. - Email Signature Manager: automated signature deployment across Google Workspace and Microsoft Outlook, with clickable HTML signatures, bulk distribution, status tracking, locked templates, banners, CTAs, and disclaimers. - HiHello Events: badge and business card scanning, AI-powered Contact Enrichment, team event analytics, and direct sync to Salesforce, HubSpot, and Microsoft Dynamics 365. - Virtual Backgrounds: branded backgrounds for Zoom, Microsoft Teams, Google Meet, Webex, Vimeo, Zoho Meeting, and Twitch, with locked brand packs to enforce visual standards. - Business Contact Manager: company-wide directory, custom lead capture forms, custom contact exchange and consent flows, AI Contact Enrichment, direct CRM sync, and data export controls. - Business Card Scanner: AI-powered scanning of paper cards, digital cards, NFC cards, event badges, and documents into clean, enriched digital contacts. Built for enterprise security, identity, and integration: - SOC 2 Type II certified - Compliant with GDPR, UK GDPR, CCPA, the Australian Privacy Act, and the EU-US Data Privacy Framework - HiHello never sells user data - SSO via Microsoft, Google, Okta, Entra ID, and other major SAML providers - SCIM provisioning and directory sync for automated user lifecycle management - HRIS integrations including Workday - Native CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics 365 - Google Analytics support where configured - Zapier connection at the individual user level for additional workflows Every interaction is a brand moment. HiHello makes sure each one reflects the brand, captures the lead, and generates data worth acting on, across every employee, every channel, and every stage of the connection. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-02T13%3A36%3A06Z&secure%5Bdisplayable_resource_id%5D=1126&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=133217&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=133217&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Ffree%3Fpage%3D5&secure%5Btoken%5D=6c90aaa847ae82527174b348f7315d923aee2310ec0f3cc0564be564f955aaef&secure%5Burl%5D=https%3A%2F%2Fwww.hihello.com%2Ffeatures%2Femail-signature-manager&secure%5Burl_type%5D=custom_url) ### [TalkChief](https://www.g2.com/products/talkchief/reviews) Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intuitive platform. Whether you're collaborating on a project, conducting a virtual meeting, or just need to quickly share a file, Talkchief has got you covered. Say goodbye to juggling multiple communication apps and hello to streamlined, effortless teamwork. With Talkchief, you can enjoy a host of features designed to make your team's communication seamless and efficient. From HD video and audio calls to real-time chat, screen sharing, and file storage, everything is at your fingertips. Plus, with cross-device compatibility, you can access your conversations and files from anywhere, whether you're on your desktop, laptop, or mobile device. So you can stay in touch and productive, no matter where you are. At Talkchief, we understand that great communication is the foundation of any successful team. That's why we've created a platform that is both powerful and user-friendly, ensuring that everyone on your team can easily stay connected and productive. So if you're looking for a better way to communicate and collaborate with your team, give Talkchief a try today and experience the future of team communication! **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### Who Is the Company Behind TalkChief? - **Seller:** [TalkChief](https://www.g2.com/sellers/talkchief) - **Year Founded:** 2019 - **HQ Location:** California, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a583f0efbd1faeacde1468a0d21ac0079aec8ff4952709f7de5b37487604f766&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftalkchief&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of TalkChief? **["I highly recommend TalkChief for Remote Work"](https://www.g2.com/survey_responses/talkchief-review-5232290)** **Rating:** 5.0/5.0 stars _— Mazin S._ [Read full review](https://www.g2.com/survey_responses/talkchief-review-5232290) **["Game changer!"](https://www.g2.com/survey_responses/talkchief-review-5150808)** **Rating:** 4.5/5.0 stars _— Thao Nguyen L._ [Read full review](https://www.g2.com/survey_responses/talkchief-review-5150808) #### What Are G2 Users Discussing About TalkChief? - [What is TalkChief used for?](https://www.g2.com/discussions/what-is-talkchief-used-for) ### [The Telephony Co.](https://www.g2.com/products/the-telephony-co/reviews) At The Telephony Co., we provide outstanding cloud communication solutions designed to elevate your business operations. Our key offerings include advanced Cloud PBX systems, powered by 3CX, renowned for their reliability and flexibility. Our Cloud Contact Centre solutions enhance customer interactions, ensuring seamless communication across various channels. We are committed to delivering excellent 3CX support, with a dedicated team ready to assist you around the clock. Our expertise in managing 3CX installations and providing ongoing support ensures that your communication systems are always running smoothly. In addition to our core services, we offer Toll-Free and Local Numbers in over 40+ countries, allowing businesses to expand their reach and maintain a professional presence globally. Our comprehensive solutions and commitment to service excellence make us a leading choice for businesses looking to optimize their communication infrastructure. Experience the difference with The Telephony Co., where our innovative Cloud PBX solutions, expert 3CX support, and global number coverage combine to deliver unparalleled service and efficiency. Discover how our tailored communication solutions can drive growth and enhance your business interactions. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate The Telephony Co.? - **Call Routing:** 8.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind The Telephony Co.? - **Seller:** [The Telephony Co.](https://www.g2.com/sellers/the-telephony-co-53d7e4b5-3ce8-4a94-b920-84a81472a495) - **Year Founded:** 2021 - **HQ Location:** Sector 17 Dwarka, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aeff646e0ca15d6a2c1e97ebead8cef4e81d6ceb3f429667dc68c58f3dbe8b37&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthetelephonyco&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Do G2 Reviewers Say About The Telephony Co.? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **responsive customer support** of The Telephony Co., enhancing their overall experience with the service. - Users love the **ease of use** of The Telephony Co., appreciating its smooth integration and reliable support. - Users enjoy the **easy integrations** of The Telephony Co., enhancing productivity through seamless connections with other software. - Users appreciate the **flexibility** of The Telephony Co., allowing smooth operation on both remote and local servers. - Users love the **seamless integrations** of The Telephony Co., especially with Salesforce for effortless calling. #### What Are Recent G2 Reviews of The Telephony Co.? **["Seamless Communication at Its Best"](https://www.g2.com/survey_responses/the-telephony-co-review-10260655)** **Rating:** 5.0/5.0 stars _— Richard S._ [Read full review](https://www.g2.com/survey_responses/the-telephony-co-review-10260655) ### [Thirdlane Multi Tenant PBX](https://www.g2.com/products/thirdlane-multi-tenant-pbx/reviews) Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com **Average Rating:** 3.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Thirdlane Multi Tenant PBX? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Thirdlane Multi Tenant PBX? - **Seller:** [Thirdlane](https://www.g2.com/sellers/thirdlane) - **Year Founded:** 2003 - **HQ Location:** Fairfax, US - **Twitter:** @thirdlanepbx 47 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93c35e78540d840f321aab0315a24d8f73792dcd50969dbf5c6e6b0eb64dc90f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthird-lane-technologies-llc%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® - **Ownership:** Third Lane Technologies, LLC #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Thirdlane Multi Tenant PBX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **efficient communication** capabilities of Thirdlane Multi Tenant PBX, making client management seamless and effective. - Users commend the **helpful customer support** from Thirdlane's founder, enhancing their overall experience with the product. - Users appreciate the **user-friendly interface** of Thirdlane Multi Tenant PBX, enhancing daily communication and client management. - Users find Thirdlane Multi Tenant PBX **easy to use** , thanks to dedicated support from the team, enhancing their experience. - Users value the **easy communication** with Thirdlane's founder, enhancing their overall experience with the service. ##### Cons - Users find the **interface complicated** , leading to customer dissatisfaction and a perception of being outdated. - Users find the **complexity of the interface** frustrating, leading to a perception of an outdated platform. - Users find the **complex process** frustrating, leading to a perception of being outdated in customer interactions. - Users find the **interface complicated** , leading to dissatisfaction and a perception of being outdated among customers. - Users find the **complex settings** of Thirdlane Multi Tenant PBX frustrating, impacting their satisfaction and customer perception. #### What Are Recent G2 Reviews of Thirdlane Multi Tenant PBX? **["Thirdlane Multi Tenant PBX"](https://www.g2.com/survey_responses/thirdlane-multi-tenant-pbx-review-8898205)** **Rating:** 5.0/5.0 stars _— Sudeep C._ [Read full review](https://www.g2.com/survey_responses/thirdlane-multi-tenant-pbx-review-8898205) ### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Voca Conversational Interaction Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Voca Conversational Interaction Center? - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website) 1,362 employees on LinkedIn® - **Ownership:** NASDAQ: AUDC #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Voca Conversational Interaction Center? **["Flexible Conversational AI Solution for Contact Centers"](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)** **Rating:** 4.5/5.0 stars _— Sothea H._ [Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548) ### [Yeastar Linkus UC Clients](https://www.g2.com/products/yeastar-linkus-uc-clients/reviews) Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Yeastar Linkus UC Clients? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Yeastar Linkus UC Clients? - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar 2,504 Twitter followers - **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website) 211 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About Yeastar Linkus UC Clients? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **versatile VoIP services** of Yeastar Linkus, seamlessly integrating calls across devices like smartphones and PCs. - Users love the **softphone feature** of Yeastar Linkus UC Clients, enabling calls from laptops and phones seamlessly. - Users value the **convenience** of receiving office calls on any device, seamlessly integrated with their Teams application. - Users love the **seamless integration** of Yeastar Linkus UC Clients with multiple devices like smartphones and PCs. - Users love the **ease of use** of Yeastar Linkus UC Clients, enabling seamless integration with multiple accounts and apps. ##### Cons - Users find the **call drop issue** frustrating, particularly when receiving calls during usage of other apps. - Users occasionally struggle with **upgrade issues** between PBX firmware and Linkus versions, hindering their overall experience. #### What Are Recent G2 Reviews of Yeastar Linkus UC Clients? **["Excellent UC app for remote work"](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305)** **Rating:** 5.0/5.0 stars _— Luis U._ [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305) **["Integration with Yeastar in the cloud and real-time queue management, all in a single platform"](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562)** **Rating:** 4.5/5.0 stars _— Francisco C._ [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562) #### What Are G2 Users Discussing About Yeastar Linkus UC Clients? - [What is Yeastar Linkus used for?](https://www.g2.com/discussions/what-is-yeastar-linkus-used-for) ### [APEX Contact Centre Platform](https://www.g2.com/products/apex-contact-centre-platform/reviews) The APEX Contact Centre Platform, developed by Aspire IT Services Ltd, is a UK-based cloud contact centre solution focused on increasing operational efficiency through advanced features like automated dialling and omnichannel support. Serving both inbound and outbound contact centre needs, APEX enables businesses to handle calls, emails, SMS, WhatsApp messages, and web chats all within a single, centralised platform. This integration is particularly beneficial for contact centres managing diverse communication channels, allowing agents to streamline interactions and provide faster, more consistent service to customers. A standout feature of APEX is its automation capabilities. The platform includes auto-dialling, predictive dialling, and answer machine detection, significantly reducing time spent on manual tasks and improving the efficiency of outbound campaigns by only connecting agents to live answers. This automation, along with integrated CRM systems, allows teams to handle customer information seamlessly without switching between different applications, thus improving productivity and response times. APEX also natively integrates with FREDDIE AI, working 24/7 making connections, following up with prospects, chasing paperwork, arranging meetings and serving customers. The platform also offers flexible, month-to-month pricing, enabling businesses to scale agent usage up or down based on demand, which is advantageous for those with fluctuating workloads. APEX's rapid onboarding process helps businesses get their contact centre operations running smoothly within a short timeframe, supported by a UK-based support team that offers personalised assistance and dedicated account management. For businesses looking for a comprehensive, scalable, and highly automated contact centre solution, APEX offers a range of tools to support both productivity and customer experience. #### Who Is the Company Behind APEX Contact Centre Platform? - **Seller:** [Aspire IT Services Ltd](https://www.g2.com/sellers/aspire-it-services-ltd) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [BlueTweak](https://www.g2.com/products/bluetweak/reviews) BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses. #### Who Is the Company Behind BlueTweak? - **Seller:** [BlueTweak](https://www.g2.com/sellers/bluetweak) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c43a7048734fe0d693f40ec247b86964a16c8b22ca9989a3816f448c6f529ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluetweak%2F&secure%5Burl_type%5D=linkedin_company_website) ### [Channels](https://www.g2.com/products/channels/reviews) Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... 1. Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. 2. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! 3. Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: \*Call recordings - so you can always come back to an important conversation and lose no important detail \*International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from \*Affordable call rates - so your customer service solution doesn’t hurt your wallet \*Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations! **Average Rating:** 4.6/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Channels? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) #### Who Is the Company Behind Channels? - **Seller:** [Channels](https://www.g2.com/sellers/channels) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @channels 74 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17419eb175bb24892fae94f38ebfed15d37ece71d20f2d248e49691abb70f069&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6382503%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Large, 38% Small #### What Are Recent G2 Reviews of Channels? **["The application is cloud-based to casting the live transmission."](https://www.g2.com/survey_responses/channels-review-4428122)** **Rating:** 5.0/5.0 stars _— Alfered E._ [Read full review](https://www.g2.com/survey_responses/channels-review-4428122) **["Channel provides the best and practical CRM solutions."](https://www.g2.com/survey_responses/channels-review-4448449)** **Rating:** 4.5/5.0 stars _— Luz E._ [Read full review](https://www.g2.com/survey_responses/channels-review-4448449) ### [Cloudli TalkNText](https://www.g2.com/products/cloudli-talkntext/reviews) Cloudli Communications delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Cloudli's solutions include TalkNText, a unified voice and Business Texting app designed for micro-SMBs and franchises; Cloudli Connect, a work-from-anywhere unified communications solution with innovative features and flexible service-based pricing; VoIP connectivity solutions optimized for businesses of any size; and highly reliable, highly secure IP fax solutions that leverage new and proprietary technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. #### Who Is the Company Behind Cloudli TalkNText? - **Seller:** [Cloudli Communications](https://www.g2.com/sellers/cloudli-communications) - **Year Founded:** 1995 - **HQ Location:** Montreal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=16c055b5f499d1ebdaae7fdcbbd19944a5452cee86e4218be9155e7db627d4f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudli&secure%5Burl_type%5D=linkedin_company_website) 71 employees on LinkedIn® ### [DeepCall](https://www.g2.com/products/deepcall/reviews) DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security. #### Who Is the Company Behind DeepCall? - **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com) - **Year Founded:** 2011 - **HQ Location:** Jaipur, IN - **Twitter:** @SarvOfficial 4,190 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website) 249 employees on LinkedIn® ### [Dialbird](https://www.g2.com/products/dialbird/reviews) Dialbird is an AI-powered business phone system for modern teams, built on VoIP. It helps growing businesses manage calls, messages, automation, and internal collaboration in one place. As businesses scale, the phone is often the first customer communication channel to break. Calls spread across personal mobiles. Messages sit in separate tools. Follow-ups depend on memory. Conversations are not always handled consistently. This can lead to slower responses, missed opportunities, poor customer experience, and lost revenue. Dialbird gives teams a more organised way to answer faster, stay aligned, automate communication, and manage follow-ups. Teams can get local virtual phone numbers, port existing numbers, and choose shared or private business numbers. Dialbird works across web, iOS, and Android, with activity kept in sync. Key capabilities include: • Customer communication: Manage business calls, SMS, RCS messaging, shared numbers, private numbers, and conversation history. • Call operations: Design call routing, IVR menus, greetings, auto-replies, and call flows around how your team operates. • Live call handling: Run conference calls, group calls, warm and cold transfers, and live call merges with teammates or AI voice agents. • Team collaboration: Use internal messaging, huddles, and team tagging to coordinate around customer conversations. • AI and integrations: Use AI voice agents to support call flows, capture caller details, create call summaries, assist with note-taking, and hand off to team members when needed. Connect Dialbird with your CRM and daily tools to sync contacts, show caller context, log conversations, and keep teams aligned. Used by 500+ small and mid-sized businesses, including sales and support teams, clinics, and service companies that need more structure than a lightweight phone app, without the cost or complexity of a legacy phone system. #### Who Is the Company Behind Dialbird? - **Seller:** [Dialbird](https://www.g2.com/sellers/dialbird) - **Year Founded:** 2026 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6ef687404862d507c3273053bd5f132a13a597ff94fbf1a90049a2f8dd72446&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialbird&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [DooCTI](https://www.g2.com/products/doocti/reviews) Doocti is an application which integrate your communication channels with Your Helpdesk, CRM, and Other Key Tools. It is an application that provides a unified 360-degree view of the customer across all systems of record -- across your communication channels -- displayed in real-time to the customer-facing employee. Contact Details #### Who Is the Company Behind DooCTI? - **Seller:** [Tevatel](https://www.g2.com/sellers/tevatel) - **Year Founded:** 2019 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8056a2db33096ee9a51a442d9eac5fb84688711bd8de842d7de8d8507601908b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftevatel%2F&secure%5Burl_type%5D=linkedin_company_website) 50 employees on LinkedIn® ### [Expertflow Contact Center](https://www.g2.com/products/expertflow-contact-center/reviews) Cloud Contact Center CRM integrations to Salesforce, Microsoft Dynamics, SAP, Hubspot, Odoo, Zoho Chat-and Voicebot AI agent assistance AI analytics Workforce Management Voice Recording and QM #### Who Is the Company Behind Expertflow Contact Center? - **Seller:** [Expertflow](https://www.g2.com/sellers/expertflow) - **Year Founded:** 2006 - **HQ Location:** Bern, CH - **Twitter:** @Expertflow 176 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4b76bb92d316ad06d0d59884d5e4a659d84138f7c2bbccc30c9ad85f8a26872&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertflow&secure%5Burl_type%5D=linkedin_company_website) 191 employees on LinkedIn® ### [Fonada](https://www.g2.com/products/fonada/reviews) Founded in 2014, Fonada is a leading provider of cloud telephony and communication solutions, headquartered in Noida. With a team of over 80+ employees, the Fonada family has rapidly grown to serve a diverse range of industries, including finance, healthcare, e-commerce, logistics and many more. Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions 1. Delivers comprehensive solutions for managing inbound and outbound communications. 2. Increases operational efficiency with features like call routing, monitoring, and recording. 3. Enhances customer support with unified communication channels and CRM integrations. 4. Automated outbound calls, increasing agent productivity and reducing idle time. 4. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions 1. Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. 2. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. 3. Number Masking: Protect privacy by masking the actual phone numbers during calls. 4. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. 5. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. 6. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click. Messaging Solutions: 1. WhatsApp Business Solution: Engage with customers on their preferred messaging platform for better interaction. 2. RCS Messaging: Offer rich media messages that enhance customer engagement with images, videos, and interactive buttons. 3. Bulk SMS Solution: Send bulk SMS campaigns for marketing, alerts, and notifications to a large audience efficiently. API Solutions: 1. Calling APIs: Integrate voice call capabilities into your applications for seamless communication. 2. Messaging APIs: Incorporate messaging features into your software for enhanced customer engagement. Primary Value and Solutions: Fonada’s solutions address several critical business challenges: 1. Low Call Connectivity: Utilizing spam-free CLIs and advanced algorithms, Fonada ensures higher call connectivity, reducing the chances of calls being labeled as spam 2. Operational Efficiency: Automation through solutions like auto dialers and IVR systems boosts efficiency and cuts costs. 3. Customer Engagement: Enhanced communication features like Click to Call and RCS messaging improve customer interactions and lead to higher conversion rates. 4. Scalability and Flexibility: Fonada’s cloud-based solutions offer the scalability and flexibility businesses need to grow and adapt their communication capabilities. By streamlining and enhancing business communications, Fonada delivers improved customer satisfaction, increased operational efficiency, and higher return on investment (ROI). Fonada empowers businesses to achieve seamless, efficient, and cost-effective communication, making it a pivotal partner in modern business operations. #### Who Is the Company Behind Fonada? - **Seller:** [Fonada](https://www.g2.com/sellers/fonada) - **Year Founded:** 2018 - **HQ Location:** Noida, IN - **Twitter:** @Fonada\_com 116 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0553c6bbea36107c12155f34944cee414ed6c8b02782e4c78118bd4fe1b86474&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffonada%2Fmycompany%2F%3FviewAsMember%3Dtrue&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® ### [Gridspace Contact Center AI](https://www.g2.com/products/gridspace-contact-center-ai/reviews) Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Gridspace Contact Center AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Gridspace Contact Center AI? - **Seller:** [Gridspace](https://www.g2.com/sellers/gridspace) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f0fdd7f529eb437ff85c5464cedcd9fd27b08f607bb805a90d9ff131d4300679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgridspace-inc&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small, 100% Large #### What Are Recent G2 Reviews of Gridspace Contact Center AI? **["Innovative solutions and great partner to work with. Need to scale certain areas."](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616)** **Rating:** 5.0/5.0 stars _— Lisa M._ [Read full review](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616) - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/free?order=g2_score&page=4#product-list) - [1](/categories/call-center-infrastructure-cci/free?order=g2_score#product-list) - [2](/categories/call-center-infrastructure-cci/free?order=g2_score&page=2#product-list) - [3](/categories/call-center-infrastructure-cci/free?order=g2_score&page=3#product-list) - [4](/categories/call-center-infrastructure-cci/free?order=g2_score&page=4#product-list) - 5 - [6](/categories/call-center-infrastructure-cci/free?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/call-center-infrastructure-cci/free?order=g2_score&page=6#product-list) Spotlight Categories [Help Desk Software](https://www.g2.com/categories/help-desk) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Board Management Software](https://www.g2.com/categories/board-management) Similar Categories - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)