---
title: CloudXentral Reviews
meta_title: 'CloudXentral Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CloudXentral works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# CloudXentral Reviews
**Vendor:** Newcom  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About CloudXentral
All-in-one business phone and collaboration suite for teams. Built with chats for individuals and groups, document sharing, text messaging, video and audio conferencing, voicemail transcription, automatic attendant of incoming calls, and much more. Our infrastructure is hosted in Miami Florida, by one of the world’s most secure and reliable data centers, which is equipped with Power Outage Protection 24/7, 3X Carrier Redundancy, Multiserver Failover, 99.9% availability, and category 5 hurricane protection. With more than 10 years of experience, our best attribute is FAST and reliable customer support.




## CloudXentral Reviews
  ### 1. Works well, pricing works for us, support is better than the competition.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Juan Pablo R. | Consultant

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 27, 2022

**What do you like best about CloudXentral?**

The team working tools are great, and it's very convenient to use with the cellphone app, which I also use on my computer. Another win is their customer support. It's fast and efficient.

**What do you dislike about CloudXentral?**

CRM integration requires help from customer support. It's not configured by the user. Fortunately, their support works well.

**What problems is CloudXentral solving and how is that benefiting you?**

Being easily accessible to my customers through the click-to-call button, which I can place on my website and email campaigns. Having group chats for our departments to collaborate with, avoiding communication by email.



- [View CloudXentral pricing details and edition comparison](https://www.g2.com/products/cloudxentral/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-24+12%3A42%3A13+-0500&secure%5Bsession_id%5D=2b9ed173-f300-49b7-8e1f-1d919aeb391f&secure%5Btoken%5D=8822d59a960c0216c5f061bbff32bc1f677aa70c61652b3eee347e433cda063e&format=llm_user)

## CloudXentral Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top CloudXentral Alternatives
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