# CloudXentral Reviews
**Vendor:** Newcom  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About CloudXentral
All-in-one business phone and collaboration suite for teams. Built with chats for individuals and groups, document sharing, text messaging, video and audio conferencing, voicemail transcription, automatic attendant of incoming calls, and much more. Our infrastructure is hosted in Miami Florida, by one of the world’s most secure and reliable data centers, which is equipped with Power Outage Protection 24/7, 3X Carrier Redundancy, Multiserver Failover, 99.9% availability, and category 5 hurricane protection. With more than 10 years of experience, our best attribute is FAST and reliable customer support.




## CloudXentral Reviews
  ### 1. Works well, pricing works for us, support is better than the competition.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Juan Pablo R. | Consultant

**Reviewed Date:** September 27, 2022

**What do you like best about CloudXentral?**

The team working tools are great, and it's very convenient to use with the cellphone app, which I also use on my computer. Another win is their customer support. It's fast and efficient.

**What do you dislike about CloudXentral?**

CRM integration requires help from customer support. It's not configured by the user. Fortunately, their support works well.

**What problems is CloudXentral solving and how is that benefiting you?**

Being easily accessible to my customers through the click-to-call button, which I can place on my website and email campaigns. Having group chats for our departments to collaborate with, avoiding communication by email.



- [View CloudXentral pricing details and edition comparison](https://www.g2.com/products/cloudxentral/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+11%3A47%3A55+-0500&secure%5Bsession_id%5D=007c8e6a-66e3-4a45-b92b-53dab3576ead&secure%5Btoken%5D=220fcd3aa56cc3c2c3e665ec4c3d86ca0a706bb5d761671ae81a0e7ca15431a1&format=llm_user)

## CloudXentral Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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