# Best Business Instant Messaging Software - Page 4

## How Many Business Instant Messaging Software Products Does G2 Track?

**Total Products under this Category:** 119

### Category Stats (Jul 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Jostle (+0.31%) - Among all products in this category, Jostle recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Business Instant Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 215,200+ Authentic Reviews
- 119+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Business Instant Messaging Software
 ![G2 Grid® for Business Instant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-instant-messaging/grids.png?focus%5B%5D=25592&focus%5B%5D=3437&focus%5B%5D=1434&focus%5B%5D=7372&focus%5B%5D=663&focus%5B%5D=18255&focus%5B%5D=25675&focus%5B%5D=20433)

Highlighted products: Microsoft Teams, Slack, Google Workspace, Zoom Workplace, Microsoft 365, Webex Suite, ClickUp, and Connecteam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/business-instant-messaging/grids.json?focus%5B%5D=microsoft-teams&focus%5B%5D=slack&focus%5B%5D=google-workspace&focus%5B%5D=zoom-workplace&focus%5B%5D=microsoft365&focus%5B%5D=cisco-webex-suite&focus%5B%5D=clickup&focus%5B%5D=connecteam)

**Sponsored**

### Workvivo

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bchosen_at%5D=2026-07-28T23%3A07%3A37Z&secure%5Bdisplayable_resource_id%5D=2181&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1192&secure%5Bplacement_resource_ids%5D%5B%5D=2181&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging%3Fpage%3D4&secure%5Btoken%5D=4d17dee6fe0819c03ab5ad70d1bc91876f8cd876356a0d5a78931c30c3ac9cb9&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-social%26utm_campaign%3Dfy27_gl_paidsocial_g2_wv+hq_clicks_ppc_oisin&secure%5Burl_type%5D=custom_url)

[
IRCCloud
](https://www.g2.com/products/irccloud/reviews)

By [IRCCloud](https://www.g2.com/sellers/irccloud)

[

4.6/5(26)

](https://www.g2.com/products/irccloud/reviews)

What do users say?

Users consistently praise the user-friendly interface and real-time messaging capabilities of IRCCloud, which facilitate seamless communication across devices. Many appreciate its ability to keep conv

Pros and Cons

[
Team Collaboration (2)
](https://www.g2.com/products/irccloud/reviews?qs=pros-and-cons)[
Export Issues (1)
](https://www.g2.com/products/irccloud/reviews?qs=pros-and-cons)

### [IRCCloud](https://www.g2.com/products/irccloud/reviews)

IRCCloud is a modern, always-connected IRC client designed for teams, friends, and communities to communicate seamlessly across devices. By maintaining persistent connections to IRC servers, IRCCloud ensures users never miss a message, even when offline. Its intuitive interface and cross-platform support make real-time group communication more accessible and efficient. Key Features and Functionality: - Persistent Connectivity: Stay connected to IRC channels continuously, allowing users to catch up on conversations upon reconnection. - Cross-Platform Support: Access IRCCloud via web browsers, as well as dedicated iOS and Android applications, ensuring seamless communication across devices. - Organized Communication: Engage in public or private channels and one-on-one conversations, helping users stay focused on relevant discussions. - File Sharing and Media Integration: Easily share files, code snippets, and embed rich media such as images and videos directly within chat conversations. - Customizable Notifications: Receive push notifications for mentions and private messages, ensuring timely responses. - Enhanced Team Collaboration: For teams, IRCCloud offers private hosted IRC servers with features like reply threading, message editing, reactions, and typing indicators. Primary Value and User Solutions: IRCCloud addresses common challenges in group communication by providing a reliable, always-on platform that keeps users connected to their IRC channels without the need for constant data access. This ensures that important messages are never missed, reducing reliance on emails and meetings. The platform's user-friendly design and cross-device synchronization enhance productivity and collaboration for teams and communities.

**Average Rating:** 4.6/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate IRCCloud?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Web Application:** 9.4/10 (Category avg: 9.0/10)
- **Integrations:** 8.9/10 (Category avg: 8.4/10)
- **File Sharing:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind IRCCloud?

- **Seller:** [IRCCloud](https://www.g2.com/sellers/irccloud)
- **Year Founded:** 2010
- **HQ Location:** London, GB
- **Twitter:** @IRCCloud  
4,106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad1220710443add542d3d394022673c103de0e077ea6fd89f6899a4a782fced7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10069278%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 69% Medium, 31% Small

#### What Do G2 Reviewers Say About IRCCloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time collaboration** of IRCCloud, enhancing team communication with its user-friendly interface and cross-platform support.
- Users value the **real-time discussions and collaboration** that IRCCloud facilitates, enhancing team communication and community engagement.
- Users love the **file sharing support** in IRCCloud, enhancing chat collaboration across all platforms seamlessly.
- Users appreciate the **cross-platform integrations** of IRCCloud, enhancing collaboration and making navigation seamless across devices.
- Users appreciate the **intuitive user interface** of IRCCloud, enhancing navigation and overall communication efficiency.

##### Cons

- Users face **export issues** with IRCCloud, as messages are stored in the cloud without local backup options.
- Users find the **limited customization** of IRCCloud lacking compared to other IRC clients, affecting usability and personalization.

#### What Are Recent G2 Reviews of IRCCloud?

**["IRCCloud Always-Online IRC Across Devices with a Clean, Modern UI"](https://www.g2.com/survey_responses/irccloud-review-12769518)**

**Rating:** 5.0/5.0 stars

_— Vikash K._

[Read full review](https://www.g2.com/survey_responses/irccloud-review-12769518)

**["IRCCloud Modernizes IRC with a Clean Interface, Reliable History, and Seamless Access"](https://www.g2.com/survey_responses/irccloud-review-12554024)**

**Rating:** 4.0/5.0 stars

_— Arulmurugan K._

[Read full review](https://www.g2.com/survey_responses/irccloud-review-12554024)

#### What Are G2 Users Discussing About IRCCloud?

- [What is IRCCloud used for?](https://www.g2.com/discussions/what-is-irccloud-used-for)

[
Crait
](https://www.g2.com/products/crait/reviews)

By [Crait](https://www.g2.com/sellers/crait)

[

4.4/5(20)

](https://www.g2.com/products/crait/reviews)

What do users say?

Users consistently praise Crait for its user-friendly interface and robust security features, making it an effective tool for secure communication and collaboration. The ability to manage large group

Pros and Cons

[
Ease of Use (4)
](https://www.g2.com/products/crait/reviews?qs=pros-and-cons)[
Missing Features (2)
](https://www.g2.com/products/crait/reviews?qs=pros-and-cons)

### [Crait](https://www.g2.com/products/crait/reviews)

Crait is a secure communication platform designed to enhance collaboration and productivity for workgroups. It offers a comprehensive suite of tools, including instant messaging, voice and video calls, and file-sharing capabilities, all safeguarded by end-to-end encryption to ensure the confidentiality of business communications. Key Features and Functionality: - Secure Messaging: Facilitates one-on-one and group chats, supporting conversations with up to 1,000 participants. - Voice and Video Calls: Enables secure audio and video conferencing for effective remote collaboration. - File Sharing: Allows users to share documents and files securely within the platform. - Self-Destructing Messages: Offers messages that automatically delete after being read, enhancing privacy. - End-to-End Encryption: Ensures that all communications are encrypted from sender to recipient, with encryption keys remaining solely on user devices. - Cross-Platform Availability: Accessible on multiple platforms, including iOS, Android, and web browsers, providing flexibility for users. Primary Value and User Solutions: Crait addresses the critical need for secure and efficient communication within businesses. By integrating various communication tools into a single, encrypted platform, it protects digital assets from cyber threats and unauthorized access. This comprehensive approach not only safeguards sensitive information but also streamlines workflows, fostering a more productive and collaborative work environment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Crait?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Web Application:** 8.3/10 (Category avg: 9.0/10)
- **Integrations:** 9.0/10 (Category avg: 8.4/10)
- **File Sharing:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crait?

- **Seller:** [Crait](https://www.g2.com/sellers/crait)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 20% Large

#### What Do G2 Reviewers Say About Crait?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Crait, enjoying its intuitive setup and user-friendly interface for secure communication.
- Users value Crait for its **robust security** , featuring end-to-end encryption and user-friendly interfaces for seamless communication.
- Users value Crait for its **secure and efficient file sharing** , enhancing collaboration and protecting sensitive information.
- Users find Crait's **intuitive design** makes secure communication effortless, enhancing productivity and user experience across devices.
- Users love Crait for its **strong security features** , ensuring safe communication and seamless collaboration across various platforms.

##### Cons

- Users find the **missing features** in Crait's file management hinder organizing and sharing large files effectively.
- Users struggle with **difficult navigation** due to unpolished file management and limited organization tools on Crait.
- Users face **file sharing issues** with Crait due to slow upload speeds and limited file management capabilities.
- Users find the **limited reporting options** of Crait challenging, often struggling to obtain the specific data they need.
- Users experience **slow loading times** for large file uploads, causing frustration and inefficiency in file management.

#### What Are Recent G2 Reviews of Crait?

**["Crait's Perfect Blend of Security and Usability"](https://www.g2.com/survey_responses/crait-review-12273862)**

**Rating:** 4.5/5.0 stars

_— bonnett g._

[Read full review](https://www.g2.com/survey_responses/crait-review-12273862)

**["Streamlined Project Management with Custom Workflows"](https://www.g2.com/survey_responses/crait-review-12273096)**

**Rating:** 5.0/5.0 stars

_— Ferguson V._

[Read full review](https://www.g2.com/survey_responses/crait-review-12273096)

#### What Are G2 Users Discussing About Crait?

- [What is Crait used for?](https://www.g2.com/discussions/what-is-crait-used-for)

[
Group Chat App
](https://www.g2.com/products/group-chat-app/reviews)

By [Logicspice Consultancy](https://www.g2.com/sellers/logicspice-consultancy-0d21b7e8-b705-48ce-a234-aab4ec6eb229)

[

4.7/5(19)

](https://www.g2.com/products/group-chat-app/reviews)

What do users say?

Users consistently praise the app for its ease of use and ability to facilitate smooth communication among groups. Many appreciate how it keeps conversations organized and allows for quick file sharin

Pros and Cons

[
Ease of Use (10)
](https://www.g2.com/products/group-chat-app/reviews?qs=pros-and-cons)[
Missing Features (4)
](https://www.g2.com/products/group-chat-app/reviews?qs=pros-and-cons)

### [Group Chat App](https://www.g2.com/products/group-chat-app/reviews)

A Group Chat App for Internal Communication is a software solution that helps teams talk, share files, and work together in one place. It makes it easy to have quick conversations, share updates, and stay connected, helping everyone work better and faster. https://www.logicspice.com/group-chat-internal-communication

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Group Chat App?

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Web Application:** 8.8/10 (Category avg: 9.0/10)
- **Integrations:** 6.9/10 (Category avg: 8.4/10)
- **File Sharing:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Group Chat App?

- **Seller:** [Logicspice Consultancy](https://www.g2.com/sellers/logicspice-consultancy-0d21b7e8-b705-48ce-a234-aab4ec6eb229)
- **Year Founded:** 2006
- **HQ Location:** Jaipur, Rajasthan
- **Twitter:** @LogicSpice  
678 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f42102e41b506b7b61e9e1f204a82704a9ffce0e71b4379dfefda51511c8082&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712516&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 42% Small, 32% Medium

#### What Do G2 Reviewers Say About Group Chat App?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of the Group Chat App, making communication straightforward and efficient.
- Users love the **easy and efficient communication** facilitated by Group Chat App, keeping everyone connected seamlessly.
- Users enjoy the **easy sharing** capabilities of the Group Chat App, enhancing connection and coordination among friends and teams.
- Users appreciate the **efficient organization** of Group Chat App, enhancing team collaboration and quick communication.
- Users value the **easy setup process** of Group Chat App, allowing for seamless communication and collaboration with minimal downtime.

##### Cons

- Users find the **missing features** in Group Chat App hinder effective communication and support team operations.
- Users find the **overwhelming notifications** in group chats distracting and pressure-inducing, complicating their communication experience.
- Users find the **limited options for organizing messages** in Group Chat App hinder effective communication and information retrieval.
- Users often face **status issues** with tracking updates and delayed notifications, impacting the overall experience.
- Users find **file sharing slow** , especially with larger attachments, which hampers troubleshooting and overall efficiency in communication.

#### What Are Recent G2 Reviews of Group Chat App?

**["Seamless Team Coordination, Needs Improved Features"](https://www.g2.com/survey_responses/group-chat-app-review-12408507)**

**Rating:** 4.5/5.0 stars

_— Daniel R._

[Read full review](https://www.g2.com/survey_responses/group-chat-app-review-12408507)

**["Affordable, Easy-to-Use Group Chat App with Great Support and Smart Writing Help"](https://www.g2.com/survey_responses/group-chat-app-review-12703726)**

**Rating:** 5.0/5.0 stars

_— sydney n._

[Read full review](https://www.g2.com/survey_responses/group-chat-app-review-12703726)

[
Oneteam
](https://www.g2.com/products/oneteam-oneteam/reviews)

By [Oneteam](https://www.g2.com/sellers/oneteam-cda00b4c-39a1-450c-ad7f-806b38dde413)

[

4.5/5(81)

](https://www.g2.com/products/oneteam-oneteam/reviews)

What do users say?

Users consistently praise the user-friendly interface and streamlined communication that Oneteam offers, making it easy for teams to connect and collaborate effectively. The app's ability to consolida

Pros and Cons

[
Ease of Use (8)
](https://www.g2.com/products/oneteam-oneteam/reviews?qs=pros-and-cons)[
Lack of Features (3)
](https://www.g2.com/products/oneteam-oneteam/reviews?qs=pros-and-cons)

### [Oneteam](https://www.g2.com/products/oneteam-oneteam/reviews)

An intro to Oneteam: It might not surprise you that connecting with your deskless workforce is a major challenge. They are spread out over multiple locations, don’t sit behind a computer, don’t have a business email address, and often only work part-time, to name a few reasons. Old-school methods like intranets, email blasts, paper guides, and bulletin boards just don't cut it anymore. They create what we dub the "Deskless Gap." And guess what? This gap can drain your team's engagement, loyalty, and success, pushing your best talents out the door and negatively influencing your business growth. At Oneteam, we've crafted the ultimate app to bridge this gap. Think of it as your all-in-one toolkit: seamless communication, smooth onboarding, interactive eLearning, insightful surveys, and handy checklists: everything you need, all in Oneteam. Today, Oneteam seeks to unleash the full potential of deskless workers worldwide and has already achieved success in bridging the deskless gap for organizations including H&M, Toolstation, Ibis, WestCord Hotels, and DPD. Learn more about Oneteam ► https://www.oneteam.io

**Average Rating:** 4.5/5.0

**Total Reviews:** 80

#### How Do G2 Users Rate Oneteam?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Web Application:** 8.8/10 (Category avg: 9.0/10)
- **Integrations:** 8.0/10 (Category avg: 8.4/10)
- **File Sharing:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Oneteam?

- **Seller:** [Oneteam](https://www.g2.com/sellers/oneteam-cda00b4c-39a1-450c-ad7f-806b38dde413)
- **Year Founded:** 2014
- **HQ Location:** Rotterdam, Zuid-Holland
- **Twitter:** @OneTeam  
24 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d906557070b50a0eea00f5f0693feb9fe50b39b29ee55b0e9006fbd4674cd52&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foneteam-platform%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Hospitality
- **Company Size:** 72% Medium, 15% Large

#### What Do G2 Reviewers Say About Oneteam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of OneTeam, facilitating quick onboarding and enhancing collaboration among all team members.
- Users praise Oneteam for its **easy communication** , making team interactions smooth and efficient without hassle.
- Users praise Oneteam for its **integrated features** that enhance communication and collaboration in a user-friendly platform.
- Users value the **navigation ease** of Oneteam, simplifying communication and boosting collaboration across teams effectively.
- Users value the **easy access across multiple platforms** with Oneteam, enhancing collaboration within hybrid and remote teams.

##### Cons

- Users find the **lack of features** in Oneteam disappointing, especially for automation and advanced functionalities.
- Users find Oneteam's **limited features** disappointing, especially the absence of essential automation and advanced functionalities.
- Users are disappointed by the **missing features** in Oneteam, such as customizable workflows and advanced analytics tools.
- Users find Oneteam's interface **not intuitive** , leading to confusion and frustration with navigation and layout.
- Users often deal with **technical reliability challenges** in Oneteam, affecting communication and overall user experience.

#### What Are Recent G2 Reviews of Oneteam?

**["Oneteam Makes Team Communication and Task Coordination Effortless"](https://www.g2.com/survey_responses/oneteam-review-12870511)**

**Rating:** 4.5/5.0 stars

_— Audie C._

[Read full review](https://www.g2.com/survey_responses/oneteam-review-12870511)

**["Oneteam Keeps Communication Fast, Organized, and All in One Place"](https://www.g2.com/survey_responses/oneteam-review-12732799)**

**Rating:** 5.0/5.0 stars

_— Priyankar O._

[Read full review](https://www.g2.com/survey_responses/oneteam-review-12732799)

#### What Are G2 Users Discussing About Oneteam?

- [What is Oneteam used for?](https://www.g2.com/discussions/what-is-oneteam-used-for) - 1 comment

[
Ryver
](https://www.g2.com/products/ryver/reviews)

By [Ryver](https://www.g2.com/sellers/ryver)

[

4.4/5(160)

](https://www.g2.com/products/ryver/reviews)

What do users say?

Users consistently praise Ryver for its ease of use and effective collaboration features, which streamline communication and task management within teams. The platform's ability to integrate messaging

Pros and Cons

[
Team Collaboration (5)
](https://www.g2.com/products/ryver/reviews?qs=pros-and-cons)[
Learning Curve (2)
](https://www.g2.com/products/ryver/reviews?qs=pros-and-cons)

### [Ryver](https://www.g2.com/products/ryver/reviews)

Ryver enables you to organize your team’s communication IN ONE APP with group chat, task management, and voice & video calls.

**Average Rating:** 4.4/5.0

**Total Reviews:** 156

#### How Do G2 Users Rate Ryver?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Web Application:** 9.0/10 (Category avg: 9.0/10)
- **Integrations:** 8.5/10 (Category avg: 8.4/10)
- **File Sharing:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ryver?

- **Seller:** [Ryver](https://www.g2.com/sellers/ryver)
- **Year Founded:** 2015
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @RyverApp  
2,807 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b72a032b2f29558a23dd09155e333e8b1c7ec65c39c823a86072c23cf3ab631c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10001654%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 65% Small, 27% Medium

#### What Do G2 Reviewers Say About Ryver?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless team collaboration** in Ryver, enhancing task management and communication efficiency in one app.
- Users appreciate the **seamless communication** within Ryver, effectively linking chat, tasks, and files for improved collaboration.
- Users appreciate the **ease of use** of Ryver, enjoying a unified platform for messaging and task management.
- Users appreciate the **integrated project management** features of Ryver, streamlining team communication and task tracking.
- Users appreciate the **straightforward initial setup** of Ryver, allowing teams to quickly create accounts and channels.

##### Cons

- Users find the **learning curve steep** , making it hard to understand Ryver initially and affecting usability.
- Users note the **missing features** in Ryver, highlighting the need for advanced tools and improved user experience.
- Users report **degrading audio quality** with Ryver, impacting their overall experience during video conferences.
- Users find **difficult navigation** challenging, needing time to adapt to the interface and locate files effectively.
- Users find Ryver to be **expensive** , which impacts their decision to purchase and limits its perceived value.

#### What Are Recent G2 Reviews of Ryver?

**["Powerful Collaboration Tool with Room for Improvement"](https://www.g2.com/survey_responses/ryver-review-12642369)**

**Rating:** 4.5/5.0 stars

_— Abiola O._

[Read full review](https://www.g2.com/survey_responses/ryver-review-12642369)

**["Ryver Keeps Chat, Tasks, and Files Perfectly Organized in One Place"](https://www.g2.com/survey_responses/ryver-review-12737491)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/ryver-review-12737491)

#### What Are G2 Users Discussing About Ryver?

- [What is Ryver used for?](https://www.g2.com/discussions/what-is-ryver-used-for)

[
Orchestra
](https://www.g2.com/products/orchestra-2025-02-02/reviews)

By [Orchestra](https://www.g2.com/sellers/orchestra-a580fbdf-ba6b-487e-bae1-0c8fcbea5321)

[

4.5/5(14)

](https://www.g2.com/products/orchestra-2025-02-02/reviews)

What do users say?

Users consistently praise the product for its all-in-one collaboration capabilities, which streamline communication and task management. The intuitive interface and ability to tie chats directly to pr

Pros and Cons

[
Team Collaboration (7)
](https://www.g2.com/products/orchestra-2025-02-02/reviews?qs=pros-and-cons)[
Learning Curve (3)
](https://www.g2.com/products/orchestra-2025-02-02/reviews?qs=pros-and-cons)

### [Orchestra](https://www.g2.com/products/orchestra-2025-02-02/reviews)

Orchestra is a chat-centric workspace that makes workflow simple for teams who build products and rely on communication. With messaging at its core, and a task tracker and AI agents natively built in, work contexts are aligned and teams are connected. https://orch.so/

**Average Rating:** 4.5/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Orchestra?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Web Application:** 9.8/10 (Category avg: 9.0/10)
- **Integrations:** 9.2/10 (Category avg: 8.4/10)
- **File Sharing:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Orchestra?

- **Seller:** [Orchestra](https://www.g2.com/sellers/orchestra-a580fbdf-ba6b-487e-bae1-0c8fcbea5321)
- **Year Founded:** 2023
- **HQ Location:** San Francisco , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47e38f3dc809a81ed1a607a5a071f0675c7aed23dd216c7d35ea64c360f20bc3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forchso%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 36% Medium

#### What Do G2 Reviewers Say About Orchestra?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **organized team collaboration** features of Orchestra, enhancing productivity with focused communication and easy access.
- Users commend the **superb organization** of Orchestra, which streamlines communication and task management in one place.
- Users value the **customization** of Orchestra, enabling tailored project coordination and streamlined workflows for their teams.
- Users love the **intuitive project management** of Orchestra, seamlessly integrating tasks, chats, and boards for efficiency.
- Users value the **integrated task management** of Orchestra, enhancing organization and efficiency across their projects.

##### Cons

- Users face a **steep learning curve** with Orchestra, making it challenging to navigate its extensive feature set initially.
- Users find the **learning curve challenging** , as it takes time to grasp all the features of Orchestra.
- Users experience **integration issues** with Orchestra, as not all niche tools are supported in its growing ecosystem.
- Users find **limited features** in Orchestra, noting that advanced functionalities are less developed compared to specialized applications.
- Users find **missing analytics tools** makes setting up automations and useful dashboards challenging despite other strengths.

#### What Are Recent G2 Reviews of Orchestra?

**["Streamlined Coordination with a Learning Curve"](https://www.g2.com/survey_responses/orchestra-review-12299176)**

**Rating:** 4.0/5.0 stars

_— Victoria G._

[Read full review](https://www.g2.com/survey_responses/orchestra-review-12299176)

**["All-in-One Collaboration That Streamlines Work and Communication"](https://www.g2.com/survey_responses/orchestra-review-12063732)**

**Rating:** 5.0/5.0 stars

_— SAINT I._

[Read full review](https://www.g2.com/survey_responses/orchestra-review-12063732)

[
Steeple
](https://www.g2.com/products/steeple/reviews)

By [Steeple](https://www.g2.com/sellers/steeple)

[

4.3/5(16)

](https://www.g2.com/products/steeple/reviews)

What do users say?

Users consistently praise Steeple for its ability to create a centralized hub for internal communication, making it easier to share updates and engage employees. The platform fosters a more human conn

Pros and Cons

[
Ease of Use (8)
](https://www.g2.com/products/steeple/reviews?qs=pros-and-cons)[
Limited Customization (4)
](https://www.g2.com/products/steeple/reviews?qs=pros-and-cons)

### [Steeple](https://www.g2.com/products/steeple/reviews)

Steeple is a comprehensive internal communication platform designed to enhance collaboration and engagement within organizations. It offers a suite of tools that facilitate seamless information sharing, real-time messaging, and efficient management of job postings and documents. By centralizing these functions, Steeple aims to streamline internal processes and foster a more connected workplace environment. Key Features and Functionality: - Multi-Device Accessibility: Steeple ensures that employees can access the platform across various devices, promoting flexibility and continuous connectivity. - Instant Messaging: The platform includes a real-time messaging system that allows for quick and efficient communication among team members. - Job Management: Steeple provides tools for sharing, managing, and promoting internal job offers, simplifying the recruitment and internal mobility processes. - Document Database: A centralized repository for documents enables easy storage, retrieval, and sharing of important files within the organization. - Event Organization: The platform supports event planning and management, facilitating the coordination of company events and activities. - Automatic Translation: To cater to diverse workforces, Steeple offers automatic translation features, ensuring clear communication across different languages. - API Integration: Steeple provides APIs that allow for seamless integration with existing systems, enhancing the platform's versatility and adaptability. Primary Value and Solutions Provided: Steeple addresses common challenges in internal communication by offering a unified platform that consolidates various communication and management tools. This integration reduces the need for multiple disparate systems, thereby increasing efficiency and reducing information silos. By facilitating real-time communication, document sharing, and event coordination, Steeple enhances employee engagement and collaboration. Its user-friendly interface and multi-device support ensure that all employees, regardless of their technical proficiency or location, can stay informed and connected. Ultimately, Steeple empowers organizations to create a more cohesive and productive work environment.

**Average Rating:** 4.3/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Steeple?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.8/10)
- **Web Application:** 8.6/10 (Category avg: 9.0/10)
- **Integrations:** 8.3/10 (Category avg: 8.4/10)
- **File Sharing:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Steeple?

- **Seller:** [Steeple](https://www.g2.com/sellers/steeple)
- **Year Founded:** 2017
- **HQ Location:** Rennes, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b3c051ce41d05956df32ec430afcb737e39036808c47a598ebc751e8aaf7e813&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsteeple&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 19% Large

#### What Do G2 Reviewers Say About Steeple?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Steeple, highlighting its clear communication and accessibility for all employees.
- Users value the **engaging communication** of Steeple, making updates clear, interactive, and accessible for all team members.
- Users find Steeple's **convenience** invaluable, streamlining communication and centralizing important information for easy access.
- Users appreciate the **engaging and user-friendly design** of Steeple, fostering inclusive communication and interaction among teams.
- Users value the **employee recognition features** of Steeple, enhancing morale and fostering a culture of appreciation.

##### Cons

- Users feel the **limited customization options** hinder personalization, making Steeple feel generic and less reflective of their organization's identity.
- Users note **missing features** , particularly in customization and analytics, which hinder effective communication and content organization.
- Users find the **lack of clarity** in analytics limits their ability to develop effective communication strategies.
- Users find that the **learning curve** for Steeple can be steep, especially for larger organizations needing setup assistance.
- Users note the **limited features** of Steeple, particularly in customization and advanced analytics for complex needs.

#### What Are Recent G2 Reviews of Steeple?

**["Unifies Communication, Needs Better Integrations"](https://www.g2.com/survey_responses/steeple-review-12456818)**

**Rating:** 4.0/5.0 stars

_— Billue N._

[Read full review](https://www.g2.com/survey_responses/steeple-review-12456818)

**["Transforms Internal Communication Effectively"](https://www.g2.com/survey_responses/steeple-review-12156501)**

**Rating:** 4.5/5.0 stars

_— Golu Y._

[Read full review](https://www.g2.com/survey_responses/steeple-review-12156501)

[
Deputy
](https://www.g2.com/products/deputy/reviews)

By [Deputy](https://www.g2.com/sellers/deputy)

[

4.6/5(666)

](https://www.g2.com/products/deputy/reviews)

What do users say?

Users consistently praise the ease of use and intuitive interface of Deputy, highlighting how it simplifies scheduling and time management. The app's seamless integration with payroll systems and mobi

Pros and Cons

[
Ease of Use (241)
](https://www.g2.com/products/deputy/reviews?qs=pros-and-cons)[
Scheduling Issues (48)
](https://www.g2.com/products/deputy/reviews?qs=pros-and-cons)

### [Deputy](https://www.g2.com/products/deputy/reviews)

Deputy is the leading workforce management software and unified end-to-end people platform for shift-based work.Trusted by over 390,000 workplaces globally, Deputy simplifies the entire employee lifecycle by combining HR, advanced scheduling, time tracking, and compliance tools into a single seamless app. Move beyond employee scheduling with a platform that provides a centralised source of visibility for navigating complex labor laws, streamlining team communication, and controlling costs in real-time. Whether you need to simplify recruitment and onboarding with Deputy HR, capture accurate timesheets with GPS verification, or bridge the gap to pay with 300+ payroll integrations, Deputy empowers you to manage your entire workforce infrastructure from anywhere.

**Average Rating:** 4.6/5.0

**Total Reviews:** 647

#### How Do G2 Users Rate Deputy?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Deputy?

- **Seller:** [Deputy](https://www.g2.com/sellers/deputy)
- **Company Website:** www.deputy.com
- **Year Founded:** 2008
- **HQ Location:** Sydney, Australia
- **Twitter:** @deputyapp  
4,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b4f897bb176c5169ed57b5fc7f8d4524aff183ad5456d87d85f76f4b4a86c6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2451628%2F&secure%5Burl_type%5D=linkedin_company_website)  
472 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Barista
- **Top Industries:** Hospitality, Retail
- **Company Size:** 53% Small, 33% Medium

#### What Do G2 Reviewers Say About Deputy?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Deputy, praising its user-friendly interface and mobile capabilities for convenience.
- Users appreciate Deputy for its **user-friendly scheduling** , enhancing efficiency with reliable notifications and comprehensive features.
- Users value the **ease of scheduling** with Deputy, finding it simple to track shifts and request time off.
- Users find Deputy **intuitive and easy to set up** , enhancing their shift management experience with straightforward features.
- Users appreciate the **intuitive and user-friendly interface** of Deputy, simplifying shift management and enhancing productivity.

##### Cons

- Users struggle with **scheduling issues** , including long schedules and lack of a search feature, complicating their experience.
- Users find it frustrating to manage **shift management** as the app lacks essential features for scheduling and transparency.
- Users experience **clocking issues** with Deputy, including difficulties with the app, location pin changes, and loading delays.
- Users express frustration over **missing features** , notably the lack of a search function and inadequate mobile functionality.
- Users often experience **slow loading times** , causing frustration with clock-ins and overall app performance.

#### What Are Recent G2 Reviews of Deputy?

**["Simple, User-Friendly Interface for Time-Off Requests and Weekly Timecards"](https://www.g2.com/survey_responses/deputy-review-12630419)**

**Rating:** 4.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/deputy-review-12630419)

**["Seamless Scheduling, Multi-Business Support"](https://www.g2.com/survey_responses/deputy-review-11854030)**

**Rating:** 5.0/5.0 stars

_— Christina D._

[Read full review](https://www.g2.com/survey_responses/deputy-review-11854030)

#### What Are G2 Users Discussing About Deputy?

- [What is Deputy used for?](https://www.g2.com/discussions/what-is-deputy-used-for) - 1 comment
- [How do I change my availability on deputy?](https://www.g2.com/discussions/how-do-i-change-my-availability-on-deputy)
- [How much does Deputy app cost?](https://www.g2.com/discussions/how-much-does-deputy-app-cost)
- [Can Deputy track your location?](https://www.g2.com/discussions/can-deputy-track-your-location) - 2 comments
- [What is deputy app?](https://www.g2.com/discussions/what-is-deputy-app)

[
StraightText
](https://www.g2.com/products/straighttext/reviews)

By [StraightText](https://www.g2.com/sellers/straighttext)

[

4.4/5(17)

](https://www.g2.com/products/straighttext/reviews)

What do users say?

Users consistently praise the ease of use and powerful customer interaction features of this software, which streamline marketing efforts and enhance communication. Many appreciate the ability to send

Pros and Cons

[
Ease of Use (2)
](https://www.g2.com/products/straighttext/reviews?qs=pros-and-cons)[
Performance Issues (1)
](https://www.g2.com/products/straighttext/reviews?qs=pros-and-cons)

### [StraightText](https://www.g2.com/products/straighttext/reviews)

StraightText is a bulk messaging application that enables users to send personalized iMessages and SMS directly from their own phone number. Designed for Mac and Windows, it allows businesses and individuals to efficiently communicate with large groups without the need for additional phone numbers or complex setups. By leveraging the native messaging capabilities of iMessage, StraightText ensures high engagement rates and maintains the authenticity of personal communication. Key Features and Functionality: - Bulk Messaging: Send unlimited iMessages to iOS users and SMS to Android users without per-text fees. - Personalization: Utilize merge tags like {{firstName}} to customize messages for each recipient, enhancing engagement. - Media Attachments: Include images, videos, and other file types in messages, with automatic optimization for seamless delivery. - Automation: Integrate with tools like Zapier to automate message sending based on triggers from platforms such as Google Sheets or CRM systems. - NumberGuard™: Protect your phone number's reputation with real-time monitoring that pauses sending if potential spam flags are detected. - Native Integration: Replies appear directly in your Mac or iPhone's Messages app, allowing for natural and continuous conversations. Primary Value and User Solutions: StraightText addresses the need for efficient, personalized mass communication without compromising the personal touch of direct messaging. By sending messages from the user's actual phone number, it fosters trust and recognition among recipients. The platform is particularly beneficial for: - Real Estate Professionals: Quickly inform clients about new listings and schedule viewings. - Small Businesses: Engage customers with promotions, updates, and personalized follow-ups. - Fitness and Wellness Centers: Send class reminders, motivational messages, and special offers to clients. By combining the reach of bulk messaging with the authenticity of personal communication, StraightText enhances customer engagement and streamlines outreach efforts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate StraightText?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Web Application:** 8.8/10 (Category avg: 9.0/10)
- **Integrations:** 7.7/10 (Category avg: 8.4/10)
- **File Sharing:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind StraightText?

- **Seller:** [StraightText](https://www.g2.com/sellers/straighttext)
- **Year Founded:** 2019
- **HQ Location:** Sheridan, WY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59a9c676d6c220cd5ff42baeb6e487106550c089f82731152783fc6911d54363&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fporterhouseapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 41% Medium, 41% Small

#### What Do G2 Reviewers Say About StraightText?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of StraightText, enjoying its straightforward setup and user-friendly interface.
- Users find the **option to upload contacts** very convenient, making it easy to manage their information.
- Users find StraightText to be **intuitive** , making it easy to use and navigate effortlessly.
- Users value the **setup ease** of StraightText, making client communication straightforward and efficient.
- Users appreciate the **user-friendly interface** of StraightText, enabling easy personalized messaging without restrictions.

##### Cons

- Users experience **performance issues** with StraightText, reporting slowness and lag during use.
- Users report experiencing **slow loading** times and lag, which negatively impacts their overall experience with StraightText.

#### What Are Recent G2 Reviews of StraightText?

**["Convenient Messaging, Connection Issues"](https://www.g2.com/survey_responses/straighttext-review-12673564)**

**Rating:** 4.0/5.0 stars

_— Maryah H._

[Read full review](https://www.g2.com/survey_responses/straighttext-review-12673564)

**["Easy to Use, Operator-Friendly Interface"](https://www.g2.com/survey_responses/straighttext-review-12709904)**

**Rating:** 5.0/5.0 stars

_— Iris H._

[Read full review](https://www.g2.com/survey_responses/straighttext-review-12709904)

#### What Are G2 Users Discussing About StraightText?

- [What is Porterhouse App used for?](https://www.g2.com/discussions/what-is-porterhouse-app-used-for)

[
Wimi
](https://www.g2.com/products/wimi/reviews)

By [Wimi](https://www.g2.com/sellers/wimi)

[

4.2/5(109)

](https://www.g2.com/products/wimi/reviews)

What do users say?

Users consistently praise Wimi for its ease of use and effective collaboration features, which streamline project management and enhance team communication. The platform's ability to centralize tasks,

### [Wimi](https://www.g2.com/products/wimi/reviews)

Wimi is the best all-in-one collaboration tool for businesses. This is not just words, Wimi includes into dedicated workspaces: social network, file sharing & drive, task management, calendar sharing, instant messaging and video conferencing. With this full set of features carefully crafted inside an intuitive and powerful solution, thousands of businesses ranging from small to Fortune 500 companies save time every day and allow their teams to be more productive.

**Average Rating:** 4.2/5.0

**Total Reviews:** 105

#### How Do G2 Users Rate Wimi?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Web Application:** 9.3/10 (Category avg: 9.0/10)
- **Integrations:** 8.3/10 (Category avg: 8.4/10)
- **File Sharing:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Wimi?

- **Seller:** [Wimi](https://www.g2.com/sellers/wimi)
- **Year Founded:** 2010
- **HQ Location:** Paris, France
- **Twitter:** @WimiPro  
928 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9745a7857b09db957e7c3519112c77e1d732e7bd262af1d564e1957cc8e3b004&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2406591%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 42% Large, 40% Medium

#### What Are Recent G2 Reviews of Wimi?

**["Create secure administration and collaborations with the work team."](https://www.g2.com/survey_responses/wimi-review-7283087)**

**Rating:** 4.5/5.0 stars

_— Giovanny L._

[Read full review](https://www.g2.com/survey_responses/wimi-review-7283087)

**["We make use of Wimi Drive feature to ensure that team members work on right version of our documents"](https://www.g2.com/survey_responses/wimi-review-8187794)**

**Rating:** 4.0/5.0 stars

_— Mohana R._

[Read full review](https://www.g2.com/survey_responses/wimi-review-8187794)

[
Unipile
](https://www.g2.com/products/unipile/reviews)

By [Unipile](https://www.g2.com/sellers/unipile)

[

4.3/5(15)

](https://www.g2.com/products/unipile/reviews)

What do users say?

Users consistently praise the ease of use and task organization features of Unipile, highlighting how it simplifies communication across multiple platforms. Many appreciate its ability to centralize m

Pros and Cons

[
Customer Support (1)
](https://www.g2.com/products/unipile/reviews?qs=pros-and-cons)[
Connectivity Issues (1)
](https://www.g2.com/products/unipile/reviews?qs=pros-and-cons)

### [Unipile](https://www.g2.com/products/unipile/reviews)

Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly!

**Average Rating:** 4.3/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Unipile?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Web Application:** 9.0/10 (Category avg: 9.0/10)
- **Integrations:** 8.8/10 (Category avg: 8.4/10)
- **File Sharing:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Unipile?

- **Seller:** [Unipile](https://www.g2.com/sellers/unipile)
- **Year Founded:** 2020
- **HQ Location:** Riorges, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=676ea4cf261856bc315194b9b04a9f0120fbcd70b25ae3154be8f3dcbe046189&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funipile%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 33% Small

#### What Do G2 Reviewers Say About Unipile?

_AI-generated summary from verified user reviews_

##### Pros

- Users highly value Unipile's **excellent customer support** , appreciating the quick access to knowledgeable assistance when needed.
- Users value the **ease of use** of Unipile, finding the setup quick and the platform simple to navigate.
- Users praise the **easy setup** of Unipile, finding it quick and simple to get started.
- Users love the **intuitive simplicity** of Unipile, praising its ease of setup and immediate support from knowledgeable staff.
- Users find the **setup process incredibly easy** , making their experience with Unipile quick and hassle-free.

##### Cons

- Users experience **connectivity issues** due to lack of access to logs, complicating troubleshooting and disconnection reasons.
- Users find the **inadequate tracking** of logs in Unipile frustrating, impacting their ability to troubleshoot issues effectively.
- Users express a need for **missing logs** , complicating troubleshooting and limiting insight into actions taken.

#### What Are Recent G2 Reviews of Unipile?

**[""Accessible Messaging Channels at Your Fingertips using Unipile""](https://www.g2.com/survey_responses/unipile-review-8985689)**

**Rating:** 5.0/5.0 stars

_— Dirisala L._

[Read full review](https://www.g2.com/survey_responses/unipile-review-8985689)

**["Seamless Multi-Channel Outreach with Stellar Support"](https://www.g2.com/survey_responses/unipile-review-12279107)**

**Rating:** 5.0/5.0 stars

_— Jonas S._

[Read full review](https://www.g2.com/survey_responses/unipile-review-12279107)

#### What Are G2 Users Discussing About Unipile?

- [What is Unipile used for?](https://www.g2.com/discussions/what-is-unipile-used-for) - 1 comment

[
Element
](https://www.g2.com/products/element-io/reviews)

By [Element](https://www.g2.com/sellers/element-6016c92f-6976-477d-b311-b5cbdaf3821d)

[

4.2/5(43)

](https://www.g2.com/products/element-io/reviews)

What do users say?

Users consistently praise the product for its strong security and flexibility in communication, making it a reliable choice for team collaboration. The ability to self-host and maintain privacy is hig

Pros and Cons

[
Security (4)
](https://www.g2.com/products/element-io/reviews?qs=pros-and-cons)[
Not Intuitive (3)
](https://www.g2.com/products/element-io/reviews?qs=pros-and-cons)

### [Element](https://www.g2.com/products/element-io/reviews)

Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element.

**Average Rating:** 4.2/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate Element?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Web Application:** 9.2/10 (Category avg: 9.0/10)
- **Integrations:** 8.6/10 (Category avg: 8.4/10)
- **File Sharing:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Element?

- **Seller:** [Element](https://www.g2.com/sellers/element-6016c92f-6976-477d-b311-b5cbdaf3821d)
- **Year Founded:** 2017
- **HQ Location:** Chiswick, London
- **Twitter:** @element\_hq  
20,909 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a58550f52b5382796b83f5638b0f528ae4ad9226d500cb687387ee769b6b83a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felement-hq%2F&secure%5Burl_type%5D=linkedin_company_website)  
103 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 60% Small, 23% Medium

#### What Do G2 Reviewers Say About Element?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Element's **strong security features** , especially its end-to-end encryption and data control for team communication.
- Users find **Element easy to set up and manage** , facilitating seamless collaboration and efficient communication.
- Users appreciate the **seamless connectivity** of Element, enhancing team collaboration and communication across various projects.
- Users value the **extensive customization** options in Element, enhancing team collaboration with secure and flexible communication.
- Users appreciate the **configurability and security** of Element, along with its effective file transfer and search capabilities.

##### Cons

- Users find the interface **not intuitive** , leading to a frustrating learning curve compared to other platforms.
- Users find the **complexity** overwhelming for non-tech users, affecting smoothness and adding technical overhead in self-hosting.
- Users report a **lack of notifications** that causes delays in receiving messages and affects usability.
- Users find the **learning difficulty** of Element challenging, especially for non-tech users navigating its complex features.
- Users experience significant **status issues** with delays in messages and notifications, alongside poor customer support responsiveness.

#### What Are Recent G2 Reviews of Element?

**["Intuitive, Secure Communication at a Fair Price"](https://www.g2.com/survey_responses/element-review-12701770)**

**Rating:** 4.0/5.0 stars

_— Ariel B._

[Read full review](https://www.g2.com/survey_responses/element-review-12701770)

**["Decentralized, Encrypted Control with Flexible Self-Hosting"](https://www.g2.com/survey_responses/element-review-12603214)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/element-review-12603214)

#### What Are G2 Users Discussing About Element?

- [Is element Matrix secure?](https://www.g2.com/discussions/is-element-matrix-secure)
- [How does element IO make money?](https://www.g2.com/discussions/how-does-element-io-make-money)
- [Is element a safe app?](https://www.g2.com/discussions/is-element-a-safe-app)

[
BigAnt
](https://www.g2.com/products/bigant/reviews)

By [BigAnt](https://www.g2.com/sellers/bigant)

[

4.4/5(35)

](https://www.g2.com/products/bigant/reviews)

What do users say?

Users consistently praise BigAnt for its ease of use and reliable communication features, making it a practical choice for team collaboration. The straightforward interface allows quick onboarding, wh

Pros and Cons

[
Ease of Use (5)
](https://www.g2.com/products/bigant/reviews?qs=pros-and-cons)[
Integration Issues (2)
](https://www.g2.com/products/bigant/reviews?qs=pros-and-cons)

### [BigAnt](https://www.g2.com/products/bigant/reviews)

BigAnt is a secure corporate instant messaging system designed to enhance internal communication within organizations. It offers a self-hosted platform that ensures all messaging data remains under the company's control, providing a reliable and efficient solution for businesses of all sizes. With features like real-time messaging, file sharing, and integration with LDAP/Active Directory, BigAnt facilitates seamless collaboration among team members. Its user-friendly interface and robust administrative tools make it adaptable for various industries, aiming to boost office productivity and streamline communication processes. Key Features and Functionality: - Real-Time Messaging: Enables instant text communication among colleagues, enhancing responsiveness and collaboration. - File Sharing: Supports the transfer of various file types without size limitations, facilitating efficient information exchange. - Audio and Video Conferencing: Allows users to conduct voice and video calls, supporting remote meetings and discussions. - Mobile and Web Applications: Provides access through mobile apps and web interfaces, ensuring connectivity across different devices. - Integration with LDAP/Active Directory: Ensures seamless user management and authentication within existing IT infrastructures. - Customizable Branding: Offers the ability to tailor the platform's appearance to align with company branding. - Security and Compliance: Features SSL encryption and administrative controls to maintain data security and compliance with organizational policies. Primary Value and Solutions Provided: BigAnt addresses the need for a secure and efficient internal communication system within organizations. By offering a self-hosted platform, it ensures that all messaging data remains under the company's control, mitigating risks associated with third-party services. The integration with existing IT infrastructures, such as LDAP/Active Directory, simplifies user management and authentication processes. With features like real-time messaging, file sharing, and audio/video conferencing, BigAnt enhances collaboration and productivity among team members. Its customizable branding options allow organizations to maintain a consistent corporate identity across communication tools. Overall, BigAnt provides a comprehensive solution for businesses seeking a reliable and secure instant messaging system to streamline their internal communications.

**Average Rating:** 4.4/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate BigAnt?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Web Application:** 9.1/10 (Category avg: 9.0/10)
- **Integrations:** 8.5/10 (Category avg: 8.4/10)
- **File Sharing:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BigAnt?

- **Seller:** [BigAnt](https://www.g2.com/sellers/bigant)
- **HQ Location:** Melbourne
- **Twitter:** @BigAntSoft  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 46% Small, 40% Medium

#### What Do G2 Reviewers Say About BigAnt?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of BigAnt, making it simple for teams to communicate and collaborate effectively.
- Users appreciate the **effective communication** and collaboration features of BigAnt, simplifying team interactions in one platform.
- Users appreciate the **simple and effective integration** of messaging, task coordination, and file sharing in BigAnt.
- Users appreciate the **seamless team collaboration** offered by BigAnt, effortlessly unifying messaging, task management, and file sharing.
- Users value the **seamless file sharing** of BigAnt, enhancing team collaboration and reducing tool dependency effectively.

##### Cons

- Users find **integration issues** with BigAnt, limiting compatibility with third-party tools and complicating effective workflows.
- Users find that **customization options are limited** , making it hard to tailor BigAnt for their specific needs.
- Users experience **performance issues** with BigAnt, particularly when managing large files or extensive chat histories.
- Users face **file sharing issues** with BigAnt, experiencing limitations that hinder effective communication and collaboration.
- Users find the **group management** in BigAnt to be limited and lacking the refinement of modern software.

#### What Are Recent G2 Reviews of BigAnt?

**["A Simple and Reliable Tool for Team Communication and Collaboration"](https://www.g2.com/survey_responses/bigant-review-12091491)**

**Rating:** 4.5/5.0 stars

_— DIVYA ._

[Read full review](https://www.g2.com/survey_responses/bigant-review-12091491)

**["Effortless Team Collaboration Made Simple"](https://www.g2.com/survey_responses/bigant-review-12086028)**

**Rating:** 4.0/5.0 stars

_— GangaPrasad K._

[Read full review](https://www.g2.com/survey_responses/bigant-review-12086028)

#### What Are G2 Users Discussing About BigAnt?

- [What is BigAnt used for?](https://www.g2.com/discussions/what-is-bigant-used-for) - 1 comment

[
Wire
](https://www.g2.com/products/wire/reviews)

By [Wire](https://www.g2.com/sellers/wire)

[

4.2/5(64)

](https://www.g2.com/products/wire/reviews)

What do users say?

Users consistently praise the platform for its strong focus on privacy and ease of use, making it a reliable choice for secure communication. The end-to-end encryption and user-friendly interface enha

Pros and Cons

[
Ease of Use (2)
](https://www.g2.com/products/wire/reviews?qs=pros-and-cons)[
Connectivity Issues (1)
](https://www.g2.com/products/wire/reviews?qs=pros-and-cons)

### [Wire](https://www.g2.com/products/wire/reviews)

Wire™ protects critical communications for the world’s most security-demanding organizations. Wire™ highest security standards enable users to communicate securely, thanks to the most advanced encryption and its Zero-Trust architecture while facilitating user administrators to manage and control their organization's information, guaranteeing the sovereignty of their data. Created by the founders of Skype, Wire™ provides end-to-end encryption for messages, audio and video conferencing, file exchange, external collaboration, and beyond. Used by most of the world's G7 Governments and other security-critical organizations globally, Wire™ is pushing the limits of secure communication, pioneering work for standardized encryption with Messaging Layer Security. To learn more, visit wire.com

**Average Rating:** 4.2/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate Wire?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Web Application:** 9.1/10 (Category avg: 9.0/10)
- **Integrations:** 8.1/10 (Category avg: 8.4/10)
- **File Sharing:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Wire?

- **Seller:** [Wire](https://www.g2.com/sellers/wire)
- **Year Founded:** 2012
- **HQ Location:** Berlin, DE
- **Twitter:** @wire  
20,931 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17bd9bcc557187de894f9a0e4c5a9a838bf39fcdc54cf5aaa8a638c9e5370876&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwire-secure-communication&secure%5Burl_type%5D=linkedin_company_website)  
237 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 66% Small, 23% Medium

#### What Do G2 Reviewers Say About Wire?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Wire, noting its clean interface and seamless cross-device functionality.
- Users value the **strong security features** of Wire, including end-to-end encryption that ensures privacy and data protection.
- Users value the **seamless cross-platform functionality** of Wire, enhancing ease of use across multiple devices.
- Users appreciate that Wire is **secure and privacy-focused** , offering an easy-to-use interface across devices.
- Users find the **easy setup** of Wire incredibly helpful, allowing teams to quickly start collaborating without complications.

##### Cons

- Users experience **connectivity issues** , with delays in server response affecting messaging and video calls during peak times.
- Users experience frustrating **file sharing delays** during peak times, impacting messaging and video call functionality.
- Users find the **limited options** on Wire restrictive due to not all contacts being available on the platform.
- Users experience **participant limitations** on Wire, as not all contacts are available, hindering effective communication.
- Users experience **performance delays** during peak times, which can hinder messaging, file sharing, and video calls.

#### What Are Recent G2 Reviews of Wire?

**["Secure End-to-End Encryption with Clean, Intuitive Collaboration"](https://www.g2.com/survey_responses/wire-review-12602994)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/wire-review-12602994)

**["Unmatched Security for Regulatory Compliance"](https://www.g2.com/survey_responses/wire-review-12666419)**

**Rating:** 4.0/5.0 stars

_— Yarka K._

[Read full review](https://www.g2.com/survey_responses/wire-review-12666419)

#### What Are G2 Users Discussing About Wire?

- [What is Wire used for?](https://www.g2.com/discussions/what-is-wire-used-for)
- [What is wire made of?](https://www.g2.com/discussions/what-is-wire-made-of)
- [Is the wire App Safe?](https://www.g2.com/discussions/is-the-wire-app-safe)
- [Is wire free for personal use?](https://www.g2.com/discussions/is-wire-free-for-personal-use)
- [What is wire app used for?](https://www.g2.com/discussions/what-is-wire-app-used-for)

[
Twist
](https://www.g2.com/products/twist/reviews)

By [Doist](https://www.g2.com/sellers/doist)

[

4.1/5(35)

](https://www.g2.com/products/twist/reviews)

What do users say?

Users consistently praise Twist for its calm and organized communication, which helps reduce distractions and improve focus during work. The platform's threaded discussions allow for meaningful conver

Pros and Cons

[
Ease of Use (11)
](https://www.g2.com/products/twist/reviews?qs=pros-and-cons)[
Integration Issues (6)
](https://www.g2.com/products/twist/reviews?qs=pros-and-cons)

### [Twist](https://www.g2.com/products/twist/reviews)

Teamwork tools like email and group-chat are disorganized, dysfunctional and distracting. Twist is a team communication app that fosters mindful communication and gives modern teams a central place to grow their knowledge base and have organized, on-topic conversations that are accessible to everyone. Twist gives teams the space to fully discuss complex ideas and projects from start to finish without making people feel like they're missing out if they don't respond immediately.

**Average Rating:** 4.1/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Twist?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Web Application:** 8.3/10 (Category avg: 9.0/10)
- **Integrations:** 7.2/10 (Category avg: 8.4/10)
- **File Sharing:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Twist?

- **Seller:** [Doist](https://www.g2.com/sellers/doist)
- **Year Founded:** 2007
- **HQ Location:** Palo Alto, CA
- **Twitter:** @doist  
19,918 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5801f8a4538d2d760bc554dd637e2bd1fe39178f2728c50645eb382bcc783b45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2934200%2F&secure%5Burl_type%5D=linkedin_company_website)  
122 employees on LinkedIn®
- **Ownership:** Founder & CEO, Amir Salihefendic

#### Who Uses This Product?

- **Company Size:** 60% Small, 31% Medium

#### What Do G2 Reviewers Say About Twist?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Twist, appreciating its intuitive setup and organized communication features.
- Users appreciate the **structured, thread-based communication** of Twist, enhancing organization and focus in discussions.
- Users value the **structured, thread-based communication** in Twist that ensures organized discussions and enhances productivity.
- Users appreciate the **focused and organized collaboration** in Twist, enhancing meaningful communication and productivity.
- Users value the **customization options** of Twist, enhancing organization and reducing distractions for more productive communication.

##### Cons

- Users highlight **integration issues** with Twist, experiencing slow real-time communication and a lack of native tool support.
- Users find that **slow loading** issues in Twist hinder urgent communication and lead to reliance on alternative messaging apps.
- Users express a desire for more **customization options** in Twist, feeling it limits their workflow adaptability.
- Users find Twist’s **limited features** hinder quick navigation and expression, affecting their overall communication experience.
- Users find **missing features** in Twist limiting, impacting urgency and overall usability compared to other messaging apps.

#### What Are Recent G2 Reviews of Twist?

**["Structured Threads and a Clean Interface Keep Conversations Organized"](https://www.g2.com/survey_responses/twist-review-12431907)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/twist-review-12431907)

**["Organized Team Communication Simplified"](https://www.g2.com/survey_responses/twist-review-12452416)**

**Rating:** 4.0/5.0 stars

_— Rishitha C._

[Read full review](https://www.g2.com/survey_responses/twist-review-12452416)

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Spotlight Categories

[Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service)

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Similar Categories

- [Employee Communications](/categories/employee-communications)

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- [Frontline Worker Communication Platforms](/categories/frontline-worker-communication-platforms)

[Browse Business Instant Messaging Themes](/categories/business-instant-messaging/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 23, 2024

Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information.

The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to [email software](https://www.g2.com/categories/email), BIM software enables users to share files, thread messages, archive conversations, and search internally within chats.

A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses.

BIM platforms often have integrations with [AI chatbots software](https://www.g2.com/categories/ai-chatbots) and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform.

Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with [productivity bots software](https://www.g2.com/categories/productivity-bots), [video conferencing software](https://www.g2.com/categories/best-video-conferencing-software), [screen sharing software](https://www.g2.com/categories/screen-sharing), [project management tools](https://www.g2.com/categories/project-management-tools) and more. Business instant messaging tools can also be integrated with software such as [employee intranet software](https://www.g2.com/categories/employee-intranet) or [employee engagement software](https://www.g2.com/categories/employee-engagement) as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise.

To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must:

- Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format
- Provide secure file sharing capabilities
- Enable users to search within the channels and chat histories
- Track conversation history
- Integrate with chatbots, employee intranet, video conferencing or productivity apps

Show More

* * *

## How Do You Choose the Right Business Instant Messaging Software?

### What You Should Know About Business Instant Messaging Software

### What is Business Instant Messaging Software?

Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace.

Key Benefits of Business Instant Messaging Software

- Offer instant communication capability between team members
- Allow teams to connect regardless of location
- Make messages easily searchable
- Provide a less formal virtual space for team communication
- Connect an organization horizontally and vertically

### Why Use Business Instant Messaging Software?

Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack.

**Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices.

**Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette.

**Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go.

**Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar.

### Who Uses Business Instant Messaging Software?

Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount.

### Kinds of Business Instant Messaging Software

**Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub.

**Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging.

**Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries.

### Business Instant Messaging Software Features

Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out.

**Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators.

**Status updates —** Users can leave a status attached to their profile to indicate their availability.

**Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user.

**Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications.

**Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own.

**Search —** A search bar enables users to use keywords to easily find old messages.

**File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing.

**Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app.

#### Additional Business Instant Messaging Features

**Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently.

**Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base.

**Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation).

**Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants.

**AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar.

### Trends Related to Business Instant Messaging Software

**Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so.

Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products.

### Potential Issues with Business Instant Messaging Software

**Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform.

This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits.

### Software and Services Related to Business Instant Messaging Software

[**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools.

[**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite.