# what is the best way to get around the cookies issue?

Every now and again some of my customers say that they are unable to connect to the email or text due to cookies, and so far i have now found away around this,

##### Post Metadata
- Posted at: almost 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Jack - Great question.  In case of cookie issues, please have the customer 'enable' cookies in their browser. They can to this by entering their default browser settings and allow third party cookies, or allow cookies.  Hope that helps. If you have further questions, ping our support at support@lightico[dot]com

##### Comment Metadata
- Posted at: almost 6 years ago




## Related Product
[Lightico](https://www.g2.com/products/lightico/reviews)

## Related Category
[E-Signature](https://www.g2.com/categories/e-signature)

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