Customer Communications Management Software Discussions

I feel like I'm missing something, like I love Front but am not maximizing it's potential. Is there anything I should know about for delegation purposes?

We have a lot of debate on what is the correct workflow so that emails are not dumped on one person. Curious to know how others do it.

Example: I created a folder labeled "Upcoming Closings". This folder is for emails about closings that are coming up that do not yet need to be assigned to another person but will need to be eventually. Therefore, I need to keep the email and respond to them, but it needs to remain in the... Read more

Creating a scenario from scratch (like flow), where we can set all conditions, we can add tags, set messages to be sent after meeting the appropriate conditions.

W sklepie mamy obecnie dwie treści dla tego scenariusza i nie korzystamy w tym przypadku z edrona. Jedna treść kierowana jest do osób, które wybierają formę płatności online - w mailu potwierdzającym złożenie zamówienia jest zawarta informacja, że zostało opłacone. Druga treść kierowana jest do... Read more

I would love to be able to recall emails in case they contain errors

I have tried to add Grammarly to Front in the past with no success.

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I would like to quickly create a contact list to send bulk messages.

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I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Since I bought WATI, the main reason is because the automation system is better than other WhatsApp CRM systems, but I hope it has more teaching. Its usage is a bit different from the general CRM system, and it takes more time to learn, so I hope it would be better to have professional assistance

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

Absolutely yes! Once you have downloaded the consent or covid forms, your clients will have the forms at their fingertips to complete. It's simple as 1,2,3.

our Wati is set up on 4 websites, but we receive the chat at one place and it becomes difficult for us to identify from which website we receive the chats so that we can segregate the chats accordingly

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Let's say, a buyer decide to use Desk360, what comes next? Do you provide support for integration process or just send some documentation links and allow buyers to do all on their own?

I really think you need to consider creating a calendar app for idevices and android. That would make it a complete communication solution.

We have Aimsi and would like to be able to have all podium messages go directly to the customers' accounts for historical purposes

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Hi, My name is Alvaro. I wrote a full and long review about Front but the information has not been saved, apparently. After sending my original review I entered again to the review form just to check something about the questions, and it looks like the system has only registered this last visit,... Read more

At Homebound we have built an internal proudct to manage projects. I would like to learn more about using Front to support that product.

Qualche funzionalità ancora non del tutto implementata

Is there a reminder button to remind co-workers to answer your email sitting in their inbox?

Sometimes when an email is being assigned to my team and to many others as well, then I don't have the choice to assign it to all the rest of the groups so I have to choose only one, basically some emails do not refer to my department any more and I don't want to receive any other notifications.... Read more

I feel like many of our reviews are positive, and the answers back seem to get repetitive for each customer. I don't kno

We sell a lot of cars but would like to get more reviews completed.

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Using Word to do a mail merge for sales/solicitation purposes

Messaging: I'd like to schedule my messages

Is there a way for a per-person performance report to be sent to that person's superior on a daily basis? Like, at the end of the day, a shift leader is sent a report that has their team's performance breakdown for that day, without having to go inside the analysis dashboard?

This would be an awesome way to stay organized personally. I’d live to know! Thanks!