# How do I create a new canned response that we can send to our customers?



##### Post Metadata
- Posted at: almost 6 years ago
- Author title: Web Operations Specialist
- Net upvotes: 1


## Comments
### Comment 1

Hi there, making new canned responses (what we call templates) is easy.

From the inbox page you can see a "Templates" button in blue near the bottom center of the page. Select that and a new menu should appear. This is the templates selection menu. You can pick an existing template from the list or select "Create New" in the upper right corner of that menu. From there you can fill in your new template and title it whatever you like.

You can also create new templates by hovering over the "Manage" tab at the top of the page and then selecting the "Templates" option from the drop down that appears. This will open the Template management page where you can view all templates. Again, in the upper right hand corner you should see a button to "Create new". From there you can fill in your new template and title it whatever you like.

I hope this helps! Feel free to connect with our support team using the "Help" options within the product.

##### Comment Metadata
- Posted at: almost 6 years ago




## Related Product
[Podium](https://www.g2.com/products/podium/reviews)

## Related Category
[AI Chatbots](https://www.g2.com/categories/ai-chatbots)

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