It's been two months since this profile received a new review

Kelley P.

Small-Business (50 or fewer emp.)

5/27/2023

"Best software for our business and great staff who are always willing to help and go the extra mile."

5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

It allows us to be very efficient in our business, and Smartcare is very user-friendly; we have improved productivity. The staff is very responsive when you need assistance or have a question. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

When I need to print out the daily care tasks for our client's LTC plan at the end of two weeks it is very long; this would be great if the tasks sheets could be more condensed. Review collected by and hosted on G2.com.

Aaniie Care (formerly Smartcare Software) Reviews & Product Details

Aaniie Care, formerly Smartcare Software, is a leading workforce management and point-of-care platform designed for home care agencies and senior living organizations that provide home care services. Built to streamline operations while supporting high-quality, personalized care, Aaniie Care is the fastest-growing platform in the home care software space, offering agencies a single, centralized solution to manage all aspects of care delivery — including Electronic Visit Verification (EVV). The platform combines scheduling, billing, payroll, payment processing, hiring, caregiver engagement, rewards programs, EVV, and mobile access for caregivers into a single, easy-to-use system. With embedded tools such as an Applicant Tracking System (ATS) and Customer Relationship Management (CRM), Aaniie Care provides a seamless workflow that helps agencies optimize hiring and staff management and reduce administrative burdens. EVV is built directly into caregiver workflows, and real-time analytics and performance dashboards give agencies actionable insights into operations, caregiver performance, and client satisfaction. Everything you need to deliver efficient, effective care is all-in-Aaniie. Aaniie Care stands out by improving both agency operations and caregiver engagement. Its included mobile app, with support for EVV-enabled visits, embedded caregiver rewards program, and comprehensive workforce management features foster stronger caregiver retention and higher-quality care, ultimately enhancing client satisfaction and overall outcomes so you can stay ahead in an increasingly competitive market.

Product Website

Seller

Aaniie

Discussions

Aaniie Care (formerly Smartcare Software) Community

Languages Supported

English

Overview by

Scott Zielski

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Aaniie Care (formerly Smartcare Software) Integrations

(7)

Verified by Aaniie Care (formerly Smartcare Software)

Aaniie Care (formerly Smartcare Software) Media

Aaniie Care (formerly Smartcare Software) Demo - Dynamic Scheduling Dashboard

Innovative, dynamic scheduling aligns your caregiver's work preferences with a client's specific needs. Aaniie's drag-and-drop scheduling makes adding new clients and caregivers to the schedule easy. Color coding and icon indicators help you quickly identify shift issues. Minimize missed shifts w...

Aaniie Care (formerly Smartcare Software) Demo - Mobile Point-of-Care App

Enhance your care team's engagement and have Aaniie at your fingertips. Give the care team and office staff access to the details they need anywhere, anytime, on any device. Real-time access to schedules, care plans, route details, time tracking, documentation, and more. Apple iOS and Google Andr...

Aaniie Care (formerly Smartcare Software) Demo - Real-Time KPIs

Forget stacks of reports that are out-of-date in minutes. Aaniie's real-time KPIs are the secret sauce you need to understand your business' performance and make adjustments to achieve your goals.

Aaniie Care (formerly Smartcare Software) Demo - Caregiver Rewards

Engage and retain your employees and caregivers with Aaniie's Caregiver Rewards – the industry's first completely embedded caregiver engagement system. Aaniie made caregiver engagement easy by leveraging gamification principles to make the job fun - ultimately improving caregiver retention rates....

Aaniie Care (formerly Smartcare Software) Demo - Caregiver App & Punchcard

Aaniie's caregiver app streamlines caregiving with punchcard tasks. Caregivers can easily track completed tasks, ensuring efficient and reliable care, and clock in/out with ease. Documentation is a breeze, increasing engagement for caregivers and reliability across the board.

Aaniie Care (formerly Smartcare Software) Demo - Client & Family Portal

Enhance your engagement with your residents/clients, their loved ones, and caregivers through Aaniie's Family Portal. Provide real-time updates to your clients and their families with an easy-to-access tool that keeps them involved in the care of those they love. Aaniie's family portal helps clie...

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Louise P.

Client Care Mangar

Mid-Market (51-1000 emp.)

10/20/2025

"Efficient Scheduling and Documentation, But Needs Better Caregiver-Client Linking"

4.5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

I like that Aaniie Care makes it easy to check my schedule, clock in and out, and document care notes in real time. It helps keep everything accurate and reduces confusion about shifts or tasks. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

One challenge is that caregivers and clients are not directly linked in Aaniie Care. This makes it difficult to easily track which caregiver is assigned to which client, and adds extra steps for scheduling and communication. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Hi Louise — Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that Aaniie Care has helped simplify scheduling, time tracking, and documentation for your team, and that caregivers find it easy to manage shifts and care notes in real time. We also appreciate your insight about caregiver-client linking — our system offers several configuration options to streamline this based on your agency’s preferences, and our team is always here to support you in finding the setup that works best. We truly value your feedback and use these customer insights to drive our continuous innovation. We look forward to continuing to support your success with Aaniie Care!

Curtina C.

Compliance Auditor Supervisor

Mid-Market (51-1000 emp.)

4/16/2025

"Creating A Surveyor Account!!!"

5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

The fact that they have someone like Carvel Graham giving that kind of personalized, step-by-step support is a huge win. You don’t always find that level of care in software support.

If I had to sum up what stands out about Aaniie Care based on my experience, it would be:

User-friendly interface – easy navigation is everything.

Effective training videos – quick learning curve, less stress.

Top-tier customer support – shoutout to Carvel for being a total rockstar!

Guided onboarding – makes transitions smooth for teams like PCHC. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

“Aaniie Care could improve by offering a wider variety of report types that are tailored to daily operations. Right now, there aren’t enough built-in reports to cover everything we need, which means extra time spent creating custom solutions or pulling data manually.” Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Hi Curtina — Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you were satisfied with the rockstar-level support provided by Carvel. He shares that you were equally awesome to work with! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to our team. We look forward to continuing to serve you and provide you with a great product.

Lori D.

Business Office Coordinator

Mid-Market (51-1000 emp.)

10/28/2025

"Effortless Scheduling and Management—Love Everything About It!"

5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

Almost everything. I use it every day. The things I like best about Aaniie Care are the scheduling dashboard, the KPI's, adding new staff/clients is a breeze, the proximity map, staff can request shifts, I can approve requests off, we can send notifications of open shifts, etc. Aaniie is user-friendly, and I am able to teach new hires how to use it. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

The only thing I dislike is that my staff get kicked out of the app at least once a week. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Hi Lori — Thank you for sharing your glowing 5-star review of Aaniie Care! We’re thrilled to hear that you’re enjoying the scheduling dashboard, KPI tracking, and the many tools that make managing staff and clients effortless. It’s wonderful to know that you find the platform user-friendly and easy to teach to new hires — that’s exactly what we strive for! We truly appreciate your support and look forward to continuing to deliver features that make your day-to-day operations even smoother.

Jatinder H.

Administrator

Small-Business (50 or fewer emp.)

3/14/2025

"Ease of Use Very Good. Actual Functionality Not so Much. Aaniie Tech Support Very Poor."

0/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

We have been using SmartCare software for past two years and have been very satisfied with the product - ease of use, implementation, user friendly interfaces, seamless invoice submission etc. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

We recently became aware that a significant number of our invoices did not make to the payer because the visit status was invalid. Going back and forth between EVV integrator, Aaniie team and spending our time on - we confirmed that any change in the scheduled visit - caregiver, visit times etc. invalidates (stated as provider cancellation) that visit on the integrator site. The invoice submission does not get processed for such visits. It is big issue for significant number of clients. Poor response to address it from Aaniie. If you are using Aaniie, please review visits meeting these criteria. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Hi Jatinder, Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience with Aaniie has not met your expectations. Our home care platform is packed with a vast array of tools, including EVV and Electronic Claims, designed to streamline your processes, but we recognize that the depth of these tools can be challenging without the right workflows in place. I understand that our leadership team is engaged and currently working with you to resolve the claims processing issues in your current workflow. Our team is always ready to assist with troubleshooting and provide guidance on how to get the most out of every aspect of our platform. We’re committed to ensuring that you feel confident using the platform and see the value it’s designed to bring. Again, we appreciate your feedback and look forward to continuing to serve you.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/16/2025

"Over and Beyond"

4.5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

After working with Aanie (previously SMARTcare) for a few years, I can say that the services are generally satisfactory. The technology is incredibly easy to use. However, the extra services I received today are what are motivating me to write a review after working with them. They are now quite good at responding to you with a solution and/or useful advice whenever there is a problem. However, this time I was experiencing a problem with my claims not being fed to my EVV provider, and after exchanging a few emails, Brian offered to give me a call. I had no expectations going into the meeting because it was just Brian and Rocky, and I didn't think much of it! However, I really appreciated and observed the time he and Rocky spent with me throughout that call! They discussed my problems and worries with me, gave me advice, and showed me how to simplify my billing process. Running a business and juggling a lot of daily responsibilities is so difficult, so I am really grateful that they could patiently make my job much easier! I'd like to thank you both for helping me write my first review! Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

The only downside (if I can say a downside because it is really not) is I don't recall a help desk number where I can call and get real-time and live help (not just via email). Most times my issues are not pressing, but it would be great to be able to resolve any issue that is needed the same day or at least have a number to call. For example, it took a couple of days to find a time to meet with the guys, which meant a few more days without being able to bill and get claims processed correctly. BUT this is nothing against the awesome guys who helped me today. Also, it would be nice if we can get the same options via the app just as we can via the webpage. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Rocky, Brian, and the team were able to help resolve your EVV claims submissions. We always aim to resolve user support requests with a first-contact resolution within two hours by phone or email; however, some more complex requests, such as EVV-related questions, can sometimes take a bit longer due to their complexity and the need to coordinate with our expert team. We really appreciate your patience throughout the process. For future support, please don’t hesitate to call us directly at 715-227-3768, as the phone number provides access to a live help desk and can often expedite resolution. Thanks again, and we look forward to serving you again in the future!

Kandyse M.

Manager of Home Care Services

Small-Business (50 or fewer emp.)

7/15/2025

"Pleased with the service"

4/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

The software is easy to use and user-friendly for someone of any age to understand. We use this platform daily to manage operations between staff and clients. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

The app can be finicky and does not always let our staff in the field clock in or out Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Hi Kandyse — Thank you for sharing your positive experience with Aaniie Care's user-friendly platform! We’ve noted your feedback about the app, and I understand our support team is actively working to improve that experience for you. As always, please don’t hesitate to reach out to us directly — our support team is always here to help resolve any issues quickly and smoothly. Thanks again for your feedback — we look forward to continuing our work together!

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/22/2025

"User-Friendly and Open to Feedback, But Unannounced Changes Cause Issues"

4.5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

I like that it is user friendly and the company is willing to take enhancement ideas. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

Software changes are made without notifying customers, agency forms disappear and other documentation disappears randomly. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Thank you for sharing your positive review of Aaniie Care! We’re so glad to hear that you find the platform user-friendly and value our openness to feedback and enhancement ideas. As a customer-centric company, we’re continuously innovating to deliver meaningful improvements for our users. We do our best to keep everyone informed through regular email announcements and banner notifications, and our award-winning support team meets with agencies to gather feedback and explore enhancement requests that make a real-life impact. If you’d like to verify your email address is on our announcements list, please contact our support team by phone at (715) 227-3768 or by email at support@aaniie.com. We look forward to continuing to support your success with Aaniie Care!

Kiley J.

Clinical supervisor

Mid-Market (51-1000 emp.)

7/15/2025

"I like Aaniie care. I find it easy to use and navigate"

4/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

It is easy to make schedules, run reports, change schedules, and use bulk action as a supervisor

I use it almost everyday Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

Sometimes, on the staff side of things, when they use it in the phone, it will glitch, not clock them out when they thought they did, not load correctly, or cause other issues Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Hi Kiley — We truly appreciate you sharing your experience with Aaniie Care's complete home care platform! We’re thrilled to hear that the platform’s ease of use — along with features like scheduling, reporting, and bulk actions — has made your workflow even more efficient. I understand our support team is already working with you to improve the mobile experience, so please don’t hesitate to reach out if we can assist further. We're grateful to be part of your journey and look forward to what’s ahead!

rosemari d.

cna/ back up scheduler

Small-Business (50 or fewer emp.)

2/5/2025

"great scheduling capabilities"

5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

the ease of access to all parts of the site Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

the lack of flexibility in the scheduling options Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Thank you for your review of Aaniie Care, and for sharing your experience with our scheduling platform! We’re committed to maintaining high standards for our users and we continue to release new features and functionalities to our platform consistently. We hope to continue exceeding your expectations for time to come!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/25/2025

"My app on my Pixel phone stopped working."

5/5

What do you like best about Aaniie Care (formerly Smartcare Software)?

The lady was very courteous and extremely helpful. She was able to walk me through and get me logged back on my phone. There will be a fix for my type of phone soon. She was very informative and very helpful. Thank you. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care (formerly Smartcare Software)?

I would like it to automatically show all Agency Forms when I click on a form without having to back date. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care (formerly Smartcare Software)

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Thank you for sharing such a positive review of Aaniie’s Support Team! We truly appreciate your patience with our app, and I want to assure you that our engineering team has resolved this known issue for the Pixel phone. Thanks again for your feedback — we look forward to continuing our work together!