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Zoom

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62,162 reviews
  • 11 profiles
  • 51 categories
Average star rating
4.6
#1 in 31 categories
Grid® leader
Serving customers since
2011

Zoom Solutions

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Zoom Workplace

55,576 reviews

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

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Zoom Phone

2,640 reviews

Cloud VoIP Services powered by AI - Voice communications for the collaboration era

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Workvivo

2,591 reviews

Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organisation is trying to achieve and connecting employees to this.

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Zoom Rooms

410 reviews

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

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Zoom Events and Webinars

390 reviews

Zoom Events and Webinars are part of Zoom’s event solutions, helping customers host virtual and hybrid events and large-scale broadcasts.

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Zoom AI Companion

275 reviews

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

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Zoom Virtual Agent

218 reviews

Zoom Virtual Agent is an intelligent conversational AI chatbot that accurately and instantly resolves issues. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support, helping leaders meet their customers’ ever-increasing expectations for outstanding service in a highly cost-effective.

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Zoom Contact Center

57 reviews

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

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Zoom Revenue Accelerator

20 reviews

Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and Zoom Phone customer interactions.

Profile Name

Star Rating

47143
12705
1765
328
237

Zoom Reviews

Review Filters
Profile Name
Star Rating
47143
12705
1765
328
237
Radhika R.
RR
Radhika R.
01/29/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience

Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can answer common questions instantly and route more complex issues to the right agent, which saves a lot of time. It integrates smoothly with the Zoom ecosystem, so the handoff between the virtual agent and a live agent feels seamless. It helps reduce response time, improves customer experience, and takes pressure off support teams, especially during high-volume periods.
Isabel V.
IV
Isabel V.
Experience with: Shopify | Gorgias | Trello | Pipedrive | Microsoft Office| EMDS. Customer Service, Sales, Social Media, and Administration experience.
01/29/2026
Validated Reviewer
Verified Current User
Review source: Organic

Easy Setup and Handy Background Blur for Home Classes

I believe it's how easy to set up. And not only that but for classes, for example, if im taking a class from home (which I do very frequently), I can just use the feature of putting a background or just making it blurry so they don't see what's going on in my house haha.
Intesab A.
IA
Intesab A.
Project manager | Construction manager l Civil Engineering | Environmental Sustainability | Green Technology | High Rise Building | Hospital | Project Management | Leadership | British Council GREAT Scholar.
01/29/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Very Helpful for Global Interviews and Seamless Connections

It is very helpful for conducting interviews and connecting people around the globe.

About

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HQ Location:
San Jose, CA

Social

@zoom

What is Zoom?

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Details

Year Founded
2011