"The analytics, Explore, and Coaching options are industry-leading. I love being able to drill down into what queries customers are asking. We can automate workflows and use them within our scripts has been valuable."

"Our agents enjoy the A.I. Companion features and over the few short weeks since the transition we've seen our average call times drop by about 1 minute."

"Easy to use and great AI features providing call summaries, keyword analysis, and customer sentiment scoring."

"As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through chat, voice, and messaging. The transition to a live agent is smooth and feels natural whenever it's necessary, ensuring that conversations remain uninterrupted."

"The tools and hub itself allow us to separate ZCC from Zoom Phone, yet seamlessly integrate them. It has truly been a game changer for our company and getting us in a true omnichannel system."

"I truly value the comprehensive nature of Zoom Contact Center. Its incredible IVR menu and call routing capabilities based on area codes or location are indispensable, streamlining how we direct calls to the right agents efficiently."