Products

Imperium is providing future of business communication that is fast, scalable and simple. We enable virtual telephony, Avaya phones, chatbot and, can also configure whatsapp API and social media connects so that you don’t miss any opportunities from customers and can provide a satisfied customer experience through omnichannel. Pay as you go and perpetual model available.

We create and manage sales teams and support teams of fully dedicated, native-speaking, fiercely motivated people. We do it because we love it, and we do it so you don’t have to.

Better Customer Experiences, Better Operations with VContactCenter for Support and Service The contact center can make or break customer relationships – you need to optimize each interaction to earn your customer’s business. Throw in tight margins, turnover, and the challenges of keeping all customers’ data segmented, and it’s clear that the right contact center CRM is crucial. VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seam

The Josh Bersin Academy is a premier global development platform dedicated to advancing the skills and knowledge of HR and talent professionals. Established in 2019, JBA offers a comprehensive suite of resources, including cohort-based courses, an extensive library of microlearning materials, and a vibrant global community, all designed to keep HR practitioners at the forefront of industry trends and practices. Key Features and Functionality: - Cohort-Based Courses: JBA provides over 25 expert

The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

The CommandLInk Contact Center as a Service (CCaaS) is a software based contact center technology. With unprecedented voice and network SLAs, CommandLink boasts the industry’s most reliable contact center solution. With the help of proprietary software integrations, CommandLink can help fully automate your customer ticket processing. The best analytics combined with the most comprehensive software integrations enables you to manage your contact center better than anyone else. Man

Access Contact Center by NexTalk is a comprehensive call management platform designed to facilitate direct, private, and secure communication between businesses and their deaf or hard-of-hearing customers. By integrating seamlessly with existing contact center systems, it ensures compliance with the Americans with Disabilities Act (ADA and demonstrates a commitment to inclusivity and accessibility. Key Features and Functionality: - Direct Communication: Enables real-time text-based interaction

HoduCC call center software is designed for contemporary customer service and support teams so that they can provide exceptional customer service and enable real-time decision-making. Using ultra-advanced call center software, you can automate a wide range of calling processes and enhance your call center’s productivity and efficiency manifold. Be it connecting the crucial dots in the customer service processes or making important business decisions based on real-time updates, HoduCC call cent

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coachin

Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected. End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned. Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor c

Courtesy Connection provides property management answering service software for the multifamily, student, affordable, and senior housing verticals of property management. Core features include a customizable missed call forwarding phone tree, real-time call routing, voicemail transcription, voicemail translation, portfolio reporting, mobile apps, and much more.

HCL IntelliService is a service intelligence platform that transforms customer service into customer success. The platform supports many connectors that ingest data across customer relationship management, sales force automation, enterprise service management, emails, and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as Cognitive Search, Conversational AI, Workflow Automation, and Augmented Analytics to provide a game-changing

Dutch Customer Service outsourcing

Jet Interactive's Business Phone System is a comprehensive, cloud-based communication solution designed to meet the diverse needs of Australian businesses. Leveraging Australia's largest 100% cloud network, it offers scalable and flexible telephony services suitable for organizations ranging from small enterprises to large corporations. The system ensures high-definition call quality with minimal latency, thanks to its Australian-based infrastructure. Key Features and Functionality: - Scalabi

Our system federates various customer interaction channels transforming your current call center to be future proof. A contact center is a dedicated system to manage your client's interactions. It supports a range of channels, including inbound and outbound phone calls, email correspondence, Web integration, SMS sending and Fax transitions. Key technological solutions offered by a contact center system may be: Automatic call distribution, PC-telephony integration, interactive voice response,

Privacy due diligence software for verifying legal compliance of third-party data providers.

Omnichannel contact center specializing giving customers full control of their consumer experience. We offer full voice dialing, advanced ivr, hunt group rules with options to handle up to 50 work items concurrently - text, call, forms, etc, QA evaluation, Workforce Management, transcription, payloads on call delivery.. and more. Simple enough for small business, feature rich for enterprise. We have partners willing to help with your custom implementation, reach out to learn more!

Partnerportal.ai allows you to automate your vendor management cycle from vendor onboarding & qualification to procurement with the shipment tracking with EDI capabilities, right up to billing & accounting.

Comstice is a Cisco Solution Partner that creates ideas for simple business solutions. Focusing on customer collaboration, Big Data Analytics and Software-Defined Networks (SDN), Comstice utilizes mobile features for greater customer experience and more efficient use of workforce. By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US

Meet Liberty, the first true, all-in-one cloud-based platform built for your answering service. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you comprehensive insights into your call center’s performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application.