RPM BPO Reviews & Provider Details

Name: RPM BPO
Rating: 5.0 (1 reviews)

We're your nearshore outsourcing partner who specializes in customer experience, back office support, and sales development. We operate fully managed contact centers, augment existing customer experience teams, and build integrated or siloed CX operations from scratch. We can streamline back office processes, build back office teams at scale, and propel your business forward. Our team is fluent in English and Spanish, which allows our client companies to authentically connect with their customers. We take pride in our values and believe they separate us from the competition. Our values: People first — Treat people right and invest in them Leadership — This is the foundation of everything Growth mindset — There’s always a new mountain to climb Standard of excellence — Do great work and take pride in it everyday Our team consists of individuals from many walks of life - young adults, single parents, musicians, former athletes, chefs, artists - but most of all, we are honest hardworking people just like you, and we want to better our lives while doing great work. RPM nearshoring benefits include: - Quick ramp-up time - Scalable teams, start small and grow - Same time zone as the US and Canada - Bilingual in English and Spanish - In-tune with US work culture and trends Some of our outsourcing services include: - Customer Experience - Technical Support - Customer Retention and Recovery - Sales Development - Trust and Safety - ID/Document Verification - Insurance Claims Processing - Loan Document Processing - Legal Assistant - Medical Billing and Coding

Seller

RPM BPO

Discussions

RPM BPO Community

Languages Supported

English, Spanish

Services Offered

customer experience, sales development, back office support, IT support, trust and safety

Overview by

RPM BPO

Top-Rated Alternatives

View All Alternatives

RPM BPO Reviews (1)

View Filters

G2 reviews are authentic and verified.

Here's how.

NL

Nicolas R. L.

Sr. Sales Development

Small-Business (50 or fewer emp.)

1/30/2024

"Great Experience with a Great Company"

5/5

What do you like best about RPM BPO?

Their team is communicative and friendly. I never felt like I was waiting for an answer or response very long. Review collected by and hosted on G2.com.

What do you dislike about RPM BPO?

They may not be the best option for scaling a full time team, but that in and of itself is their biggest benefit as you can cancel or renew contracts once the term ends depending on business needs - indefinitely if needed. Review collected by and hosted on G2.com.

Recommendations to others considering RPM BPO:

There are other options, but this is a much better solution than hiring part time workers via any of the contracting sites. They have reps, ready to go and can get up and running quickly. Review collected by and hosted on G2.com.

What problems is RPM BPO solving and how is that benefiting you?

Hiring BDRs/SDRs in the US is expensive and sometimes a full time employee isn't necessary. RPM helped by offering a more cost effective alternative as well as contracts that fit the length of specific campaigns. Review collected by and hosted on G2.com.