Products

ia.Enterprise is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.

Sword is a business line on any device. It supplies telephone line and talking from anywhere in the world and on any device, using the same number. Make and receive calls on the computer, mobile or even use tablet as a phone.

Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touch point needs today with upgrade paths to your needs tomorrow.

We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.

Futurecalls Technology Pvt Ltd offers a comprehensive suite of IT and project consultancy services, specializing in voice and contact center solutions. Their offerings are designed to enhance customer service experiences and streamline communication channels for businesses across various industries. Key Features and Functionality: - Voice and Contact Center Solutions: Futurecalls manages and deploys AVAYA IPO installations and AVAYA CM solutions, serving as an Emerald partner for AVAYA. They a

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud a

2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide

Liz-10 is a platform that allows you to store in-the-Cloud all-call audios. You can implement Liz-10 independently from other hired platforms. Since it is a 100% in-the-Cloud solution, Liz-10 does not require any hardware investment on your side. The platform has high-availability characteristics, and it allows you to set up different user profiles.

The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.

Smiddle Omnichannel is a software solution that allows you to use instant messengers and a mobile application, as well as video and audio calls from the site to interact with customers in a business-friendly way thanks to omnichannel.

Text Messaging Maximise your reach with high security and super-fast bulk SMS delivery with instant delivery reports. Dedicated and scalable SMS channels with reliable delivery and adaptive routing for sending text messages to millions of people. Audio Messaging Fonada sends out millions of survey calls, automated reminders and promotional calls every day. Take your brand name to every mobile phone in your target market with multi channel dialling and a dedicated infrastructure. Missed Call Pl

MakV Infotech is committed to understand your needs and turn your ideas into reality to enhance your business and reach your goals. We provide a wide range of solutions with our regularly increasing experience. MakV Infotech has always maintained a very satisfying client relationship, with its solutions and services par excellence, timely delivery and support when needed. We deliver product development, business solutions and services with specialized knowledge.

iCallify, developed by iNextrix Technologies, is an intelligent call center software designed to enhance customer experience, boost sales, and improve productivity. Leveraging advanced algorithms and cutting-edge technologies, iCallify offers a comprehensive suite of features tailored for inbound, outbound, blended, and helpdesk call center operations. Its scalability and flexibility make it suitable for businesses of all sizes and across various industries. Key Features and Functionality: - M

Cloud-based business telephony with complete telephony features.

Comstice is a Cisco Solution Partner that creates ideas for simple business solutions. Focusing on customer collaboration, Big Data Analytics and Software-Defined Networks (SDN), Comstice utilizes mobile features for greater customer experience and more efficient use of workforce. By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations