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At work we have templates to manage daily queries, most of them are simple and solve the most common problems that customers may have. However, some customers don't read the email well and you can resend the template, but sometimes they don't seem to understand the solution or don't read the whole email.
So, in those cases, I use paraphraser. It helps me say the same thing in other words without having to spend so much time modifying the entire template. This gives me like a sketch so I can slightly modify things or parts that don't fit much and save time. Review collected by and hosted on G2.com.
I don't know if I'm asking to much but it can be a little slow. I understand that it takes time but even to paraphrase little sentences, it take a little bit of time. However,I wait for it because it help me to save time.
Also, it was slightly confusing learning how to use it. But once I understood it, it was a piece of cake. Review collected by and hosted on G2.com.
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