Products

V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our solution delivers accuracy rates of over 90% and call deflection rates of up to 50%.

Cogito is a behavioral analytics software that provides sales, service and care management professionals with the real-time emotional intelligence needed to improve sales results, deliver amazing customer experiences and enhance quality of care.

Creating a connected world

Mediu, Inc. is a customer experience (CX technology consulting firm dedicated to transforming businesses into CX leaders. Specializing in the Genesys Cloud and Amazon Connect platforms, Mediu offers a comprehensive suite of services, including advisory, professional, and managed services. With over 20 years of expertise, Mediu focuses on optimizing client value by enhancing customer interaction management, ensuring businesses deliver exceptional customer experiences. Key Features and Functional

AVDOR CIS is a call & screen recording solution for businesses, enterprices, call and contact centers; suitable for diverse telephony infrastructures. 100% integration with leading PBX switches: Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, NEC, Panasonic, Huawei and others. Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple,

NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.

Syndeia® is the digital thread platform for integrated digital engineering. It enables engineering teams to collaboratively and concurrently develop and manage a digital thread for any complex system/product by federating models and data from diverse ecosystems of modeling and simulation tools, enterprise applications, and data repositories. This diverse set of tools and repositories includes, for example, SysML modeling tools (e.g., SysML v2, Cameo, Rhapsody, GENESYS), PLM systems (e.g., Tea

The data and knowledge management suite is designed to undertake data quality control checks, data manipulation and the combination of different databases.

iGloo Digital Marketing has had the privilege of collaborating with a diverse range of clients, spanning from local mom-and-pop establishments to renowned global brands such as Sony Music, Sony LatAm, Canon Professional, Genesys Telecommunications, and RFI. Additionally, our portfolio includes partnerships with notable organizations like JumpStart for Young Children and Volunteers of America. We've extended our expertise to support businesses of varying sizes, including Top of Your Game Marketin

The QuickPivot platform combines big data analytics, discrete customer insights, intuitive visual segmentation, and simple customer journey mapping in one unified SaaS offering.

Bespoken provides automated testing and monitoring for IVR systems, chatbots, and voice assistants. Our platform helps QA and CX teams ensure that voice and chat experiences work flawlessly — across every channel, language, and user path. With Bespoken, organizations can detect bugs before customers encounter them, reduce manual testing time, and improve release cycles. Designed specifically for Contact Centers, Bespoken supports: Exploratory Testing with AI to uncover unexpected issues Auto

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses. Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact

MNET LLC is a specialized firm offering comprehensive advisory, technology implementation, and integration services, particularly focusing on Unified Communications as a Service (UCaaS and Contact Center as a Service (CCaaS solutions. With a team of experienced professionals, MNET delivers tailored strategies to enhance contact center functionalities, ensuring seamless communication and operational efficiency for businesses. Key Features and Functionality: - Advisory Services: MNET provides in

Grupo Interastar S.A. de C.V. is a Mexican company specializing in digital transformation solutions, focusing on customer experience (CX and enterprise resource planning (ERP) systems. They offer cloud-based contact center services and business management tools designed to automate operations and enhance communication strategies. By integrating advanced technologies, Grupo Interastar empowers businesses to achieve complete operational visibility and efficiency. Key Features and Functionality:

ESMT Consulting Sa de CV specializes in delivering comprehensive customer service management solutions, guiding businesses from strategic planning to 24/7 operational support. By leveraging platforms like Genesys Cloud CX, ESMT enables companies to offer personalized customer experiences across various channels, including phone, chat, email, messaging apps, and social media. Key Features and Functionality: - Voice Channel Management: Efficient handling of telephone interactions. - Digital Cha

The Unified Engagement Suite by Orange Business, powered by Genesys, is a comprehensive customer experience platform designed to streamline and enhance customer interactions across multiple channels. This suite integrates various communication methods, including voice, email, chat, and social media, into a unified system, enabling businesses to deliver consistent and personalized customer service. Key Features and Functionality: - Omnichannel Integration: Seamlessly connects various communicat

Radiant Communication Sdn. Bhd., established in 1997, is a Malaysian company specializing in comprehensive communication solutions. They offer a range of services including voice and data network solutions, call center systems, software development, and system integration, complemented by professional after-sales support and training. Their focus is on creating integrated environments for communication, collaboration, and business applications, featuring Alcatel-Lucent enterprise collaboration s

Agency management software with all of the features and tools agents want and expect.

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 da

Aspen Technologies Group LLC is a cloud services company specializing in delivering advanced contact center solutions. By leveraging cutting-edge technologies, Aspen assists businesses in rapidly deploying customer experience solutions that traditionally required extensive timelines, now achievable within weeks. Their approach emphasizes agility and efficiency, enabling enterprises to seamlessly integrate new cloud technologies, automate processes to enhance operational efficiency, and utilize v