Zoho Assist Reviews & Product Details

The ease of use and the multitaskability of the tools work great from a helpdesk guy’s point of view. Review collected by and hosted on G2.com.

Nothing negative to say about the tool. It works as advertised and does what it’s supposed to do. Review collected by and hosted on G2.com.

When the pandemic hit and we started sending users to work from home we needed a remote support solution that we could get up and running quickly and affordably. Zoho assist gave us a reliable and simple way to remotely conect with user's systems, both unattended and attended. Licensing structure and pricing are simple and reasonable. Overall I would say the product offers excellent usability and affordability. Review collected by and hosted on G2.com.

I have not had any issues with Zoho Assist, it performs the functions I expect out of it very well. Review collected by and hosted on G2.com.

The remote connections are smooth and reliable, making it easy to work from anywhere. The interface is clean and user-friendly, which helps streamline daily tasks. Setting up the software and onboarding new clients is straightforward, and I appreciate the strong security features that give me peace of mind. Overall, I find it to be an excellent value considering the range of features it offers. Review collected by and hosted on G2.com.

Transferring files requires switching to a specific 'file transfer mode,' as direct drag-and-drop from the main session window is not available. Additionally, I find that the Android app runs noticeably slower during sessions when compared to the desktop version. Review collected by and hosted on G2.com.

its easy for customers to install the zoho application for remote assist Review collected by and hosted on G2.com.

its easy to install, easy to use, and i can write note on what i do Review collected by and hosted on G2.com.

Being able to organize teams with unattended access i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean Review collected by and hosted on G2.com.

Not being able to change the name of connected devices. Review collected by and hosted on G2.com.

It is easy and fast to connect devices or desktops remotely using this outstanding tool and when it comes to implementation of this remote support tool the process is simple and efficient. Review collected by and hosted on G2.com.

No flaws with the tool it has always worked and comes in very handy when offering remote support. Review collected by and hosted on G2.com.

We use Zoho Assist every day to guide our customers through their issues while watching them explain at the same time. Review collected by and hosted on G2.com.

NONE! We love everything about it and wouldn't change a thing Review collected by and hosted on G2.com.

We love it for the simple user interface and easy unattended remote support. Review collected by and hosted on G2.com.

I do not have any dislikes at this time. Review collected by and hosted on G2.com.

I like Zoho Assist because it is a very easy-to-use tool, even for people without much technical experience. Its intuitive interface makes all the most important features easy to access and logically organized. Another major advantage is the stability of the connection, which allows for smooth and trouble-free remote work without frequent interruptions or delays. In addition, ease of implementation makes it quick to deploy without complicated setup, so it can be used almost immediately. Customer support is responsive and helpful, which gives confidence when assistance is needed. Zoho Assist is also well suited for frequent use, as it remains reliable and efficient even during daily, long-term sessions. Moreover, its ease of integration with other tools and systems makes it a flexible solution that fits well into existing workflows. Overall, it works efficiently and reliably, making Zoho Assist a convenient and effective solution for everyday work. Review collected by and hosted on G2.com.

I haven’t found it yet. :) Review collected by and hosted on G2.com.

The best part of Zoho Assist it its usage easiness. You simply configure the session and share the app over a link with the other side and you're good to go. It's stable enough for the remote connections and very light. Review collected by and hosted on G2.com.

The most hated part about Zoho Assist is creating apps and links over and over again and share it with the remote side. I know that it's the working logic of it but if you're giving support for many "different" customers and make connections over 4-5 in a day, this process can test your patients after some time. Review collected by and hosted on G2.com.