Zoho Assist Reviews & Product Details

What really stands out is the balance between powerful features and simplicity. File transfer, multi‑monitor navigation, unattended access, and session recording all work exactly as expected without unnecessary complexity. The security measures are also solid, giving both my team and clients confidence during every session. Review collected by and hosted on G2.com.

As someone who manages operations and technical support, I appreciate tools that reduce friction and help me deliver a better experience. Zoho Assist does exactly that. It saves time, improves client satisfaction, and integrates seamlessly into a modern support workflow.

Highly recommended for any business looking for a dependable, user‑friendly remote support solution. Review collected by and hosted on G2.com.

I use Zoho Assist for remoting into field technician laptops and troubleshooting problems as they occur. I like that it lets us see problems in real-time without having to translate them over the phone or a chat program. It is easy to use for the end user, which is the best thing I can say about it. Zoho Assist was cheaper and easier to use with our testing, and the initial setup was as easy as it can be. Review collected by and hosted on G2.com.

If there was an app on the phone or QR code that could be generated, that would make it better. Review collected by and hosted on G2.com.

Easy Setup: The interface is intuitive, and starting a remote session takes just a few clicks.

Cross-Platform Support: Works well across Windows, macOS, and mobile devices.

Security: End-to-end encryption ensures safe data transfer during sessions.

Collaboration Features: Allows screen sharing, file transfer, and remote control, making troubleshooting and support seamless. Review collected by and hosted on G2.com.

Performance on Low Bandwidth: Can experience slight lag if the internet connection is weak.

Limited Advanced Features: Compared to some competitors, lacks certain enterprise-level customization options.

Occasional Session Drop: Rare but noticeable in long-duration sessions. Review collected by and hosted on G2.com.

Zoho Assist is always reliable and easy to use from both sides of the connection. Review collected by and hosted on G2.com.

Everything is great. Even the price. I wish more people knew about this to help older/compromised people in their lives. Review collected by and hosted on G2.com.

It connects to most devices that others can't Review collected by and hosted on G2.com.

I'm new to this, but I still haven't found it yet Review collected by and hosted on G2.com.

Cost vs product quality. It is easy to set up and cheap comparing to other products on market. Review collected by and hosted on G2.com.

Combursom configuration after setup. Finding settings in dozens of Zoho apps can be tough. Review collected by and hosted on G2.com.

I like the remote access capability of Zoho Assist even when I'm on the company VPN. It was very easy to set up, which I appreciated. It allows me to access my personal laptop from the office and perform needed tasks remotely. That level of access is pretty essential for my workflow. Review collected by and hosted on G2.com.

The session sometimes hangs and I need to restart it. While I'm working on the remote desktop session, it is suddenly stopped, and I need to restart it to be active again. Review collected by and hosted on G2.com.

The interface, tools and all of the modules during a remote session are helpful. You can chat with the client too easy, video chat, text chat or voice chat.

You can add groups, departments, multiple roles. Review collected by and hosted on G2.com.

The pop up keys for Windows key is not working properly on MacOS.

Add or delete devices is a little confusing.

If you are connected in your laptop as a technician on a session and you want to connect your phone in the same session, just one device can have the access Review collected by and hosted on G2.com.

As a small MSP currently testing Zoho Assist during a trial period, we’ve been impressed with the results so far. What stands out most is how easy it is to deploy and configure unattended access across client machines. The setup process has been straightforward, which is important for a small team like ours.

The remote session performance has been stable during our testing, and the interface is clean and intuitive for both technicians and end users. We also appreciate the browser-based option, which simplifies starting support sessions without adding unnecessary steps for clients.

So far, Zoho Assist appears to offer the core functionality we need—reliable remote control, file transfer, and multi-monitor support—at a price point that seems attractive for a small MSP. We’re still evaluating it, but the early experience has been very positive. Review collected by and hosted on G2.com.

Since we’re still in the trial phase, it’s hard to point to major drawbacks at this stage. That said, there are a few areas we’re still evaluating. The interface, while clean, can take a little time to fully understand all available features and settings, especially when configuring unattended access policies across multiple endpoints.

We’re also comparing it closely with other remote support tools to see how it integrates into our existing MSP workflows and tool stack. Some advanced automation and integration options may require higher-tier plans, so we’re still assessing long-term scalability as our client base grows.

Overall, nothing has been a deal-breaker so far, but we’re continuing to test it thoroughly before making a final decision. Review collected by and hosted on G2.com.

I like Zoho Assist for its ease of use and the ability to customize the UI and agents with my own branding, like my logo and business info. It's great that it supports multiple platforms including Windows, OSX, and Android. I appreciate how intuitive and easy to navigate the platform is, making it simple to use all features. The initial setup was very smooth and navigation was clear. I also like that I don't have to host the platform on my own server, which adds to the convenience. Overall, Zoho Assist has excelled at everything I've used it for, and I was impressed enough to switch from RustDesk. Review collected by and hosted on G2.com.

I can't think of anything at the moment. It has excelled at everything I have used so far. Review collected by and hosted on G2.com.