--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 712 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 712 scale: '5' date_modified: '2026-07-20' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 712 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Zoho Assist?** What I like best about Zoho Assist is its ease of use, secure remote access capabilities, and reliable performance. It allows our technical team to troubleshoot and resolve customer issues quickly without requiring complex setup. The unattended access feature, multi-platform support, file transfer, session recording, and seamless integration with the Zoho ecosystem make it an efficient solution for remote IT support. Overall, it has significantly improved our response times, enhanced customer satisfaction, and streamlined our support operations. **What do you dislike about Zoho Assist?** The initial setup for some advanced features can take time, and connection quality may occasionally depend on the client's internet connection. Aside from that, Zoho Assist is a dependable and easy-to-use remote support solution. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist has helped us provide fast, secure, and efficient remote technical support to our customers without the need for on-site visits. It has reduced issue resolution times, improved first-call resolution, and enabled our support engineers to troubleshoot devices in real time. Features like unattended access, file transfer, session recording, and multi-platform compatibility have streamlined our support operations, increased team productivity, reduced operational costs, and enhanced the overall customer support experience. ### 2. Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Aryabrata D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Zoho Assist?** Step by step instructions provided for the customer end module software. Convenient for customer to understand the instructions and clear display to customer about who is trying to access the device with company name and person name. Builds trust for the customer. Hence, denial rate has greatly reduced. Mobile and desktop both. The Zoho assist universal add on for customer end was a pleasant surprise. The integrations with other softwares are comprehensive. There is no lag or latency and the interface is instantaneous. Being included as a part of the Zoho One suit is a great boon as there is no additional cost to the company being a part of the Zoho One suite. The software is intelligent and the reporting featiures make it beneficial. **What do you dislike about Zoho Assist?** It is all good and excellently designed. No complaints. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is helping us troubleshoot our customer's mobile and desktop/laptop devices saving time for the technician to travel for any software issues. ### 3. Seamless Zoho Desk Integration Makes Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Wessam B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho Assist?** We used to use another product, and there was no integration between it and Zoho Deks, so it made sense for me to pilot Zoho Assist. To be honest, I could not wait until the other product licence expires so I can sign up with Zoho Assist. It is so easy to support a user from the helpdesk directly without having to open another system, etc... **What do you dislike about Zoho Assist?** I really think customising the grid would be very useful. We use the unattended function, and customising the grid is essential. For example, there is no location field, and if you want to use the note field, it is not available to be added into the grid **What problems is Zoho Assist solving and how is that benefiting you?** The speed of access to the user's PC / Laptop is brilliant. Also, the tools included are Command Prompt, PowerShell commands, and the Event Viewer, too many to mention, which are very useful to diagnose and help the user, especially the remote users. ### 4. Simple, Cross-Platform Remote Support with Exceptional Performance and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Zoho Assist?** It's simple to use, it works cross platform and it really makes support easy. If you run a smaller team or consultancy, it is incredibly economical and blows Teamviewer's pricing out of the water. It has exceptional performance and allows me to resume dropped sessions. It additionally allows me to make notes about each and every session. Zoho support is also always willing to help when I get stuck and often reach out to me if I report I've had a bad session. It can integrate with Zoho Books for easier billing and has some AI features but I don't use either of those features to be honest. **What do you dislike about Zoho Assist?** It can sometimes be a bit difficult for non-technical users to use. What they would really benefit from is a "quick support app option" **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to remotely support my customers and customers on SLA get unattended access installations which makes supporting them seamless. ### 5. Reliable, Fast Remote Login with Unattended Access That Saves the Day **Rating:** 5.0/5.0 stars **Reviewed by:** Jay M. | Freelance Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho Assist?** One of the most reliable and consistent remote login apps I've ever used. The unattended access feature has saved me when in a pinch multiple times, in the speed and efficiency of bouncing between multiple devices or needing to access a device in another location. **What do you dislike about Zoho Assist?** Zoho seems to have so many different apps and systems, I sometimes struggle in being redirected to other logins or finding the right place to get to my unattended access panel, but it's rare and not a major issue. **What problems is Zoho Assist solving and how is that benefiting you?** The main issue Zoho Assist is solving is allowing me to access systems that are in multiple locations around our business, and more importantly, on a variety of operating systems. I work primarily on a Mac, and being able to access a Windows device FROM my Mac has been a gamechanger. Rather than having to install those terrible dual OS systems, I can just remote in and get done what I need. ### 6. Zoho Assist Unattended Access: Exactly What I Needed, Incredibly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Zoho Assist?** Zoho Assist does exactly what I need it to do. I mainly use the Unattended Access service, and the interface couldn’t be easier to use. I also like that I can add notes in the computer name section, which helps me remember which computers belong to whom. **What do you dislike about Zoho Assist?** The only downside I’ve found with Zoho Assist Unattended Access is that I can’t join a PC if it’s powered down, but that’s just the nature of the beast. Other services are the same. They also have a lot of add on services, so much so I have not been able to take a look at them all yet, which is a good thing but can easily forget where to navigate to complete tasks. **What problems is Zoho Assist solving and how is that benefiting you?** It saves me a lot of time. I work at two schools, and being able to log in remotely keeps me from having to drive back and forth between different buildings. It’s also helpful to be able to see who is logged in to which station at any given time. ### 7. Simple, organized, and with fast connection: invitation by email and immediate permissions **Rating:** 4.5/5.0 stars **Reviewed by:** Robert D. | Gerente de Proyectos, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Zoho Assist?** It's simple and organized: the attendance invitation is sent by email to the user and they just need to log in. Apply the permissions immediately and take control of the machine with limited privileges, without being invasive. **What do you dislike about Zoho Assist?** We are still in the testing phase, but compared to AnyDesk, the connection times and the simplicity of connecting are unsurpassably better. Compared to TeamViewer, the smoothness is only matched by the paid version. **What problems is Zoho Assist solving and how is that benefiting you?** I had the paid version of TeamViewer, and due to their billing issues, a misunderstanding occurred. Finally, we are no longer their clients and were evaluating new tools. Upon remembering that we have Zoho Mail and Zoho Workplace, we did some research and saw that this fully meets our basic user support needs: one technician and fewer than 60 workstations. 100% recommended. ### 8. Easy-to-Use, Secure Browser-Based Remote Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Oleg G. | IT Support Engineer | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about Zoho Assist?** Zoho Assist is very easy to use and quick to deploy when supporting users remotely. I like that I can start a session quickly without requiring complex installation on the user’s side, which is helpful when assisting non-technical users. The interface is straightforward and reliable, and it allows me to troubleshoot issues, run commands, and guide users through problems in real time. It’s also convenient that everything runs securely through the browser, which makes remote support efficient. **What do you dislike about Zoho Assist?** Overall it works very well, but sometimes the connection can feel slightly slower compared to some other remote support tools, especially when working on devices with lower bandwidth. The interface could also be a bit more streamlined in certain areas, such as navigating between sessions or accessing advanced tools. However, these are relatively minor issues and don’t affect the overall usability much. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to provide remote IT support to users without needing to be physically present. This saves a lot of time when troubleshooting issues such as software configuration, system errors, or user guidance. It also helps resolve problems much faster because I can directly access the user’s screen instead of trying to guide them step by step over the phone. Overall it improves response times and makes support more efficient. ### 9. Effortless Unattended Access with a Lightweight, User-Friendly Client **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zoho Assist?** The ability for my customers to easily download the unattended client and for me to quickly and without effort connect to them, diagnose the problem, and allow them to get on with their work with minimum fuss. The client footprint is small and is easy for the end user to understand. **What do you dislike about Zoho Assist?** The integration bar on the side sometimes doesn't work as it should, requiring me to readjust the screens to get the options to appear correctly. **What problems is Zoho Assist solving and how is that benefiting you?** The major issue that Zoho Assist solves is allowing me quick access to my customers' machines without having to pay a high premium and giving me more tools than the other products that do remote access. ### 10. Easy-to-Use, Great-Value One-Time Remote Support with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Zoho Assist?** I used Zoho Assist for several years while working at two different Managed Service Providers, mainly as a one-time remote support tool. I really enjoyed it, and I found it very easy to use. When I started my own business, I went straight back to Zoho Assist. It was simple to add the remote support integration to my website, and I can direct clients to that page whenever they need remote support. For the price, it’s a great option if you’re looking for a one-time remote support tool. **What do you dislike about Zoho Assist?** Honestly, I haven’t found any downsides to using Zoho Assist so far. It’s been a smooth experience for me, and I haven’t run into any issues worth mentioning. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist as an on-demand, one-time remote support tool when a client needs help. I typically don’t use the unattended access feature, although I have used it in the past. Overall, it’s a secure way to remotely access a client’s computer so I can troubleshoot and resolve issues without having to go onsite. I’ve also used it personally—for example, to help my brother transfer data from his old laptop to his new one, even though he lives several states away. For the price and the ease of use, I really enjoy using Zoho Assist. ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews/zoho-assist-review-4576574?section=pricing&secure%5Bexpires_at%5D=2026-07-21+02%3A56%3A48+-0500&secure%5Bsession_id%5D=fecf0d31-1371-468d-b0c2-fe3ddcb1cce3&secure%5Btoken%5D=089e5bd1a1606d4ca8d5b7ccf290961a2da2102171ee096b599304e605ed8e02&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control **Security** - Device Enrollment ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,948 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)