--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 713 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 713 scale: '5' date_modified: '2026-07-23' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 713 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Best Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Zoho Assist?** It works very well and makes it incredibly to use unattended access. The product has all of the functionality of much more expensive products and is extremely easy to use. I am pleased that it is complemented with other Zoho resources to be an assistant between computers and devices with a direct connection and stable. The unattended assist the ability to transfer files and remote print are big advantages. **What do you dislike about Zoho Assist?** There isn't anything that we have found to this point that we dislike about the tool. **Recommendations to others considering Zoho Assist:** It's free to try and I highly recommend you to do try and then take the subscription **What problems is Zoho Assist solving and how is that benefiting you?** We are solving the ability to scale across the number of techs we have since grown. Zoho makes it easy to remotely install software and updates, and run various diagnostic tests. It allows most issues to be resolved off-site saving on travel and technician time. ### 2. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** R V. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Zoho Assist?** Easy to use, never experienced an issue since I started using it for my company(over 3years), and Integration with other products is advantageous. **What do you dislike about Zoho Assist?** I often have trouble operating multiple screens and it would be great if the client who is sharing the screen gets an option to allow admin access to the system rather than have to ask for it. **What problems is Zoho Assist solving and how is that benefiting you?** computer, software, and network problems ### 3. Zoho Assist has all the expected remote assist features in a well crafted interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. | Chief, Information Management Division at the Army Research Office, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Zoho Assist?** Easy availability via a web browser and an easy remote customer install process makes it a win. **What do you dislike about Zoho Assist?** All seems great to me, no hesitation recommending it. **What problems is Zoho Assist solving and how is that benefiting you?** Allows me to remotely assist, troubleshoot, and service servers and PCs without travel to customer's site. ### 4. Excellent remote access platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kiera M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Zoho Assist?** I have been using Zoho Assist for several years now to remotely access numerous workstations at my business. After using a few other remote access software platforms, I feel like this is the best. It has the most features, and is user-friendly. I'm able to blank the screen and remote input devices when needing to do server work without risking on-site users interfering. The built-in FTP client is also a time-saver. **What do you dislike about Zoho Assist?** When my Internet connection drops, it can take a couple tries to reconnect my session. When using the built-in FTP client, minimizing the window sometimes means it's hard to open again. All of these are minor, though, and the key functionality is there. **What problems is Zoho Assist solving and how is that benefiting you?** Remote access to multiple workstations. ### 5. An Honest Look **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Zoho Assist?** Send the remote session URL to the user via Microsoft Teams or another communication tool without them needing to preinstall anything. Installing a Plugin only takes one click to start a session. Switch between the end user's external displays in a user-friendly web mode. Numerous opportunities for access to your remote servers or devices without being present, plus more alternatives. Without the interference of the end user, restart and troubleshoot. Learn about the effectiveness of your team's remote support efforts through reports, statistics by department and group, and live session reports. MFA for account login is enabled and rebranding yourself as per your organization branding. Using a mobile device and Zoho Lens, users can connect with support agents on video chat to check for network issues. By directing the remote user on zoho lens we are able to locate and resolve the network issue. **What do you dislike about Zoho Assist?** Zoho Assist can be a resource hog, especially on older or less powerful computers. This can lead to slow performance and even crashes. **What problems is Zoho Assist solving and how is that benefiting you?** Mostly we are using for end user IT support on day to day activities, such as helping users with software installation, troubleshooting problems (Hardware, network. software), and providing training . I can access users computer from anywhere and from my mobile as well. ### 6. Great for accessing stuff in desktop or other computers using Zoho Assist **Rating:** 4.5/5.0 stars **Reviewed by:** Hayato H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Zoho Assist?** I like how I can access my other computers using Zoho Assist. **What do you dislike about Zoho Assist?** I think you are limited to the number of screens you can access but you can pay to get more I believe. **What problems is Zoho Assist solving and how is that benefiting you?** When I'm traveling and on my work laptop, but need access to documents in my desktop at home, this allows me to do that. ### 7. It's smooth to handle and easily connects to all computers. **Rating:** 3.5/5.0 stars **Reviewed by:** Edward G. | Email Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Zoho Assist?** It provide the remote assistance to your systems via screen sharing & video conferencing. We consider Zoho Assist as just a secondary remote app to help our customers that provide a secondary alternative in the scenario where our primary software encounters any problems. We can also offer simultaneous assistance when customers are employing our primary remote apps. **What do you dislike about Zoho Assist?** This software uses authorization from the Device Administrators on your computer to allow remote control and video streaming. Besides that, it is sometimes confusing to incorporate other members, confusing to configure user's privileges, and it requires its own app. Nevertheless, I have not yet learned how to allow different people access to their computers only. **What problems is Zoho Assist solving and how is that benefiting you?** Presently, just system administrator use Zoho Assist to allow a second remote assistance option, in terms of trying to communicate concurrently with users when they're still remotely connecting to provide enough required support. A secondary alternative for remote assistance would be necessary in the condition when the main remote program encounters some difficulties. ### 8. Zoho Assist **Rating:** 4.0/5.0 stars **Reviewed by:** James M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Zoho Assist?** The available features for the price point. **What do you dislike about Zoho Assist?** Sometimes have problems reconnecting after a remote reboot. **What problems is Zoho Assist solving and how is that benefiting you?** Remote support connectivity. ### 9. ZohoAssist is the most affordable remote desktop solution **Rating:** 5.0/5.0 stars **Reviewed by:** Brigitta W. | Director of IT and Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Zoho Assist?** Pricing, ease of use, lots of features. It is very easy to deploy on computers. **What do you dislike about Zoho Assist?** So far haven't seen anything to dislike, it's been working for us great. **What problems is Zoho Assist solving and how is that benefiting you?** We have been using Teamviewer before we switched to ZohoAssist. Teamviewer stopped providing a non-profit rate, and that is when I found ZohoAssist. Customer service has been great to get us started and since then we really didn't need to contact them any more. It fits our needs perfectly and it is very affordable. ### 10. Helps my team Getting Access of Client's Computers and works for Windows, Linux and Mac **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav G. | Customer Support Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Zoho Assist?** It is a globally recognized product so our clients are not hesitant to connect via it. Also, it helps us in situations where Anydesk is blocked by the client's organization **What do you dislike about Zoho Assist?** The screen becomes laggy in between, also it has issues sometimes with freezing up on Mac computers. Sometimes we need to reload the URL to regain access of the client's computer **What problems is Zoho Assist solving and how is that benefiting you?** We are a software product company and our software is installed on -premise server of client We need to get access of client's computer sometimes to fix server level issues and zoho assist is a trustable brand and gets the job done ### 11. Great Experience with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Zoho Assist?** Remote Access: Zoho Assist allows technicians to access and control remote computers and devices, enabling them to troubleshoot issues or provide assistance without being physically present. File Transfer: Users can transfer files between their local device and the remote computer, making it easier to share important files during remote support sessions. Multi-Monitor Support: Zoho Assist supports multi-monitor setups, which is useful when assisting users who have multiple displays. Unattended Access: It allows technicians to connect to remote computers even when the user is not present, making it suitable for tasks that require ongoing maintenance or support. **What do you dislike about Zoho Assist?** Performance Issues: In some cases, users have reported performance issues such as lag or slow response times during remote sessions, which can hinder the troubleshooting process. User Interface: While Zoho Assist aims to provide a user-friendly interface, some users might find the interface design or navigation less intuitive compared to other remote support tools. Pricing: The cost of using Zoho Assist could be a concern for some users, especially for businesses or individuals looking for cost-effective solutions. Different pricing tiers might have varying feature sets, and it's important to evaluate whether the offered features align with your needs. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist's remote capabilities eliminate the need for support staff to travel to physical locations for technical assistance. This saves travel time and costs associated with on-site visits ### 12. Got it for Helping Parents in OH, Kept it because it is so Good **Rating:** 5.0/5.0 stars **Reviewed by:** Darrin L. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Zoho Assist?** Unattended Access Clients. I manage, as a volunteer, church computers and being able to access during evenings and off hours without needing someone there is priceless. **What do you dislike about Zoho Assist?** That more people don't use and that I need to use Firefox because Edge is at time glitchy. **What problems is Zoho Assist solving and how is that benefiting you?** Any and All user issues needing assistance within their session. Also Patching without the need for a user to be present. ### 13. This program allows live chat and mac support! **Rating:** 4.0/5.0 stars **Reviewed by:** Sophia W. | RPA Automation Sr. Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Zoho Assist?** This program allows multi-monitor navigation. This program will also restart and reconnect. The program supports an operating system. This program also shares the screen in two ways. The program also has UAC compatibility. This program is web-based technical support. **What do you dislike about Zoho Assist?** Its technical support can be confusing. When the program detects that the user has multiple monitors, the program needs to automatically fill the monitors when connected. This program also needs to be automatically synchronized and added to the spiceworks ticket. The program crashed for a while, and there are still installation issues or incompatibility issues. **What problems is Zoho Assist solving and how is that benefiting you?** The plan includes features such as mobile application access, screen sharing, and advanced reporting. The plan is a client widget, annotation, and remote printing. The plan provides computer grouping, wake on LAN, remote power options, and unlimited technicians. ### 14. Very Satisfied with the Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Zoho Assist?** My personal favorite feature is the Unattended Access. The ability to remotely control any of my client's workstations without the need for them to do anything is fantastic. **What do you dislike about Zoho Assist?** I wish there was a "monitor" feature, something that would allow us to be notified if a workstation goes offline for a specified period of time. **What problems is Zoho Assist solving and how is that benefiting you?** I have several clients that have users who need quite a bit of help, and the remote unattended access feature allows us to help those users without needing to go onsite, or walk them through other types of remote connection. ### 15. Best cost benefit **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel d. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Zoho Assist?** Best price in the market Easy to deploy to clients You can do untattended access to the clients Easy to manage all clients. **What do you dislike about Zoho Assist?** In Mac sometimes the copy and paste doesn't work well. **What problems is Zoho Assist solving and how is that benefiting you?** Before tech support had to go physically to the computer or we used Logmein. But Zoho Assist is much easier to manage all the computers in central dashboard. And much faster compared to Logmein. ### 16. Easy for use. Reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Zoho Assist?** Im using this software for several years akready as a un-attended access (25 comp) and also on demand option. easy to launch session, simple interface. very reliable. **What do you dislike about Zoho Assist?** Whould be nice to have also voice communication added (soond/microphone) **What problems is Zoho Assist solving and how is that benefiting you?** remote support. I do not have to visit my clients in 90% of issues. ### 17. Zoho Assist is a comprehensive solution for remote support and unattended access. **Rating:** 5.0/5.0 stars **Reviewed by:** David Felipe S. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Zoho Assist?** Zoho Assist is a comprehensive solution for remote support and unattended access, it is web based and does not require any prior installation; Zoho assist allows me easy, secure and reliable remote access to computers or mobile devices from anywhere and anytime; during a section I can share screen, transfer files and chat with customers, it is also possible to record the sections which is useful to evaluate and improve the processes that take place, Zoho Assist is cross-platform and works on any device, I like the user interface for its simplicity and how easy I can navigate it. **What do you dislike about Zoho Assist?** While I am in an active session it is almost impossible to use other tools, making a query or even opening a file becomes a difficult task, Zoho Assist considerably decreases the processing of the computer or device in use and the information is loaded very slowly little by little and the times to complete any operation are very long, it is as if Zoho Assist occupies all the available resources of the computer, it is an aspect that must be taken into account. **What problems is Zoho Assist solving and how is that benefiting you?** Assisting our customers and coworkers to solve the problems in their terminals became a safe and easy process to execute with Zoho Assist; now it is much easier and simple to connect remotely with their computers, being a web based tool and not requiring any previous installation we can guide them without any inconvenience to start the remote session, just a couple of clicks and, we have remote access to proceed; Zoho Assist allowed us to optimize the remote support processes by 85% which has been great. ### 18. Management of remote system is now at a click **Rating:** 4.5/5.0 stars **Reviewed by:** Tejas D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Zoho Assist?** feature rich easy to manage and used daily **What do you dislike about Zoho Assist?** Screen interface could be more user friendly **What problems is Zoho Assist solving and how is that benefiting you?** employees do not have to wait for more time now and follow complex instructions to download loader of remote desktop / install and run it and share desk id or code. This does it automatically ### 19. Zoho Assist, the best remote access software, efficient and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | Technical Support for Telecommunication Networks, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Zoho Assist?** It is the easiest, most comfortable, secure and reliable way to connect remotely with other computers to provide remote assistance and help solve problems that may be occurring, in our case we use it to remotely access the terminals of colleagues who are at this site as those who are in another city in the headquarters; to assist them with application or broadband connection failures; Zoho Asssist allows me to share screen, transfer files and communicate via chat with my colleagues quickly and even take control of the device, it really allows us to minimize operational downtime. **What do you dislike about Zoho Assist?** I have noticed that when I use Zoho Assist the consumption or occupation of resources is very high to the point that it limits or delays the execution of other operations that can be performed simultaneously in other tools, in fact the response time of the computer is quite long. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allowed us to optimize the processes of remote support to our colleagues, now assisting them remotely is an easy and fluid process to perform, with Zojo Assist was able to help them to solve failures in their equipment that limited the performance of their work and allowed us to reduce downtime. ### 20. Excellent remote assistance software, very secure, reliable and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo E. | IT Support engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2023 **What do you like best about Zoho Assist?** Zoho Assist is secure and reliable, and at the same time very easy to use, it is web based, it is compatible with any device. I like the UI for how intuitive and concrete it is, it is also very easy to navigate it, Zoho Assist allows us to remotely assist clients or colleagues without problems with just a few clicks, just provide the session ID, guide them to access the web page and you're in; I like the mobile app, personally I use it very often on my android device and it works great. **What do you dislike about Zoho Assist?** While in an active section Zoho Assist tends to slow down other tools that I may be using simultaneously, which bothers me a lot because it does not allow me to finish other processes quickly. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allowed us to assist our customers in a secure way without problems and interruptions, since we have been using it it has been easy to assist them remotely to solve their issues regarding the connection to the Internet service provided to them, and even help them to validate other aspects in their equipment that may be affecting the proper functioning of the service. Zoho Assist saved us a lot of time in resolving customer issues. ### 21. Economical, quick to deploy, easier to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Rey J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Zoho Assist?** Quickly deploy for unattended access and quick to deploy for remote support **What do you dislike about Zoho Assist?** Issues swapping between remote users multiple screens. **What problems is Zoho Assist solving and how is that benefiting you?** Ease of use. Ease of training to use. Simple deployment ### 22. Useful, easy, and powerful **Rating:** 4.0/5.0 stars **Reviewed by:** Matt B. | Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Zoho Assist?** I found Zoho Assist to be easy to use, quick to implement and supported a wide variety of operating systems. **What do you dislike about Zoho Assist?** The biggest downside to using it is that not many people are aware of it. **What problems is Zoho Assist solving and how is that benefiting you?** I was using it during the pandemic to allow my staff to remost assist on computers for others to reduce face-to-face time. I was also using it for remote access to workstations in different areas. ### 23. Exactly what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Zoho Assist?** Reliable service and straightforward UI that makes it easy to remotely connect to our devices whenever and wherever. **What do you dislike about Zoho Assist?** No dislikes to report, our experience has been great. **What problems is Zoho Assist solving and how is that benefiting you?** Allowing us to work from a computer to prepare for work remotely ### 24. Easy and straightforward solution to use. My team loved it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Zoho Assist?** Does exactly what you need it to do and it is very reliable. Great price point. Easy roll out. **What do you dislike about Zoho Assist?** The only negative is in the Southern states we have to explain what Zoho is and spell it a bunch. But then we put a link to remote in on our website and that fixed that. **What problems is Zoho Assist solving and how is that benefiting you?** Easily helping our customers. ### 25. Great tool in a single solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Omar N. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Zoho Assist?** It is a great tool since it has integration with all of Zoho modules, it allows you to help your customers with one single click you can connect with them and start helping them. **What do you dislike about Zoho Assist?** It didnt allow to have a call or a voice option with the customer it was via chat or a call or a meeting for you to talk to the customer, I hear that they are working on that part. **What problems is Zoho Assist solving and how is that benefiting you?** We had other tools that needed some configuration, and a second consol to manage, with Zoho Assist we can manage everything under one vendor, it works perfect, and it easy for our customer to request supppot. ### 26. A Comprehensive Suite of Business Tools **Rating:** 3.0/5.0 stars **Reviewed by:** Eligreg L. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Zoho Assist?** Zoho One offers a wide range of features and capabilities for businesses, putting everything in one place. The integration between various tools is superb, allowing for easy access and usage of all features without switching between different programs. The well-integrated and easy-to-use applications allow teams to coordinate effectively and deliver better results. **What do you dislike about Zoho Assist?** While Zoho One offers a comprehensive suite of software tools, poor customer service, complex setup, high cost for additional team members, and lack of unique features compared to cheaper or free storage services are potential downsides to consider. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho One is solving several problems for businesses by providing a comprehensive suite of software tools that can help manage various aspects of their operations. The integration between various tools is superb, making it easy to access and use all of the features needed without having to switch between different programs. This saves a huge amount of time and money, allowing businesses to focus on growing instead of juggling multiple applications. Additionally, the well-integrated and easy-to-use applications from all platforms allow teams to coordinate effectively and deliver better results. This is especially helpful for remote or distributed teams, as everyone can stay on the same page and collaborate seamlessly. ### 27. Not bad but can be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Zoho Assist?** easy way to send screen-sharing codes to support users, I frequently use it as the job demands its usage due to the nature of the business **What do you dislike about Zoho Assist?** it's kind of difficult to elevate a session in Zoho Assist, lack of consol access and send keystrokes **What problems is Zoho Assist solving and how is that benefiting you?** it helps me when I don't understand what the customer is trying to explain, when I connect with them, they can share the screen and reproduce the issue they have ### 28. Simple, affordable, and it works **Rating:** 4.5/5.0 stars **Reviewed by:** Peter N. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2019 **What do you like best about Zoho Assist?** It's simple to use, and works in a browser without having complex plugins or add-ons to download every time you want to use it. **What do you dislike about Zoho Assist?** Copy and paste support sometimes doesn't work. Also, better support for touch controls on mobile browsers would be nice. **What problems is Zoho Assist solving and how is that benefiting you?** I used Zoho Assist to replace LogMeIn, so the main benefit is its lower price point. ### 29. Good enough for uncomplicated setup **Rating:** 3.0/5.0 stars **Reviewed by:** Jim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Zoho Assist?** The pricing tier is fair and even better when purchased with other Zoho suite of products. Ease of getting started without too much explanation to the remoting staff. **What do you dislike about Zoho Assist?** The connection speed is highly variable (mostly on the slower side) and everything has to go through the server even if you are remoting into another PC on the same network. The multi-screen approach is a pain to use and almost non-existent. **What problems is Zoho Assist solving and how is that benefiting you?** Mostly used to access PC while working from home or troubleshooting issues remotely. Also, remoting into multiple servers with physically having to go there to install patches and work on projects. ### 30. Fast, Powerful Remote Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Zoho Assist?** I like how the web interface makes it easy to manage all the devices in your organization in one place. The ability to remotely control devices from a web browser makes this the best tool for remote desktop as well. **What do you dislike about Zoho Assist?** The learning curve is steep. Setting up and managing devices is initially tricky, but once you figure it out, it works well. The deployment tools are very powerful but confusing to use. **What problems is Zoho Assist solving and how is that benefiting you?** We needed a way for our IT team to be able to fix small issues with employee devices without having to physically see every device. Zoho Assist lets us our IT team operate from anywhere in the world. ### 31. Zoho One User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Padhma M. | Machine Learning Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Zoho Assist?** One of the very best things about Zoho One is that you get a wide range of products for a cheap price. Since we don't pay for each product separately, it's a big advantage. On top of that, the integration between various products puts your business at ease. Easily customizable and time-saving. **What do you dislike about Zoho Assist?** The tech support is average and the interface is too convoluted. Some apps are slow, have limited functionalities, and are a bit lagging behind industry standards. **What problems is Zoho Assist solving and how is that benefiting you?** With access to 40+ products in one place, Zoho One makes it easy to handle our business. Since there is in-built integration across various tools, our teams can handle our tasks more effectively. ### 32. Most Convenient Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushal . | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Zoho Assist?** Zoho Assist includes its ease of use, cross-platform compatibility, customizable branding options, file transfer capabilities, and secure connections. Whenever we have to interact with it team we interact with Zoho Assist **What do you dislike about Zoho Assist?** There is not much to dislike about Zoho Assist as I have been using it for quite a long time in fact since I started my career but never faced any issues with it. **What problems is Zoho Assist solving and how is that benefiting you?** One of the main problems it solves is the need for instant, real-time assistance that can be provided remotely, without the need for physical presence.Its secure connections also ensure that confidential information remains protected. ### 33. Shivam Jindal Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam J. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Zoho Assist?** Zoho is one of the best platforms to work with the combined screen simultaneously with smooth understanding and better visualization. Even the chat option is much more helpful for communicating. **What do you dislike about Zoho Assist?** Nothing such as this is the platform corporates are using for better connectivity and multitasking. Also, the chat option is much helpful for better understanding and live connectivity. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho is a powerful tool to connect and share the screen for multitasking simultaneously. Also, this tool helps resolve issues for a person operating from anywhere. ### 34. Zoho ~ a quick remote tool **Rating:** 4.5/5.0 stars **Reviewed by:** Atul A. | Cyber Security Consultant - Cybersecurity & Risk Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Zoho Assist?** It's user friendly and easy to use. It's a cloud based remote support so it is more secure and reliable to use. We can connect on any of the endpoint devices like - laptop, computers or tablets etc **What do you dislike about Zoho Assist?** It takes time sometimes to communicate or answer. Two major dislikes about it as below . 1) connection issues , sometimes screen doesn't display properly. 2) updates does go properly sometimes so we either need to remove or reinstall the software again. **What problems is Zoho Assist solving and how is that benefiting you?** It makes the remote access of devices more accessible and secure. It mostly benefiting me to transfer the various files more easily and quickly. It sync with other zoho products easily too. ### 35. Great tool for remote access better than some others out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Rocus P. | ICT-Coördinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Zoho Assist?** It's very user friendly, best thing is it works really well on tablets and mobile devices too. For us that is a big win since we use a lot of them and need to reach them from time to time. **What do you dislike about Zoho Assist?** It's not quite easy to label items in the program itself. **What problems is Zoho Assist solving and how is that benefiting you?** We couldn't take over mobile devices but now thanks to Zoho Assist we can. ### 36. I have had great success with Zoho One Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Ray B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Zoho Assist?** Access to multiple apps that I use daily for one simple price. **What do you dislike about Zoho Assist?** Zoho support is fast, but not effective. **What problems is Zoho Assist solving and how is that benefiting you?** Multiple apps in one platform gives me the freedom to integrate seamlessly. ### 37. Great remote support tool for it support and consulting **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Zoho Assist?** Zoho is very user friendly which allows great control to the support engineers and helps resolve the tickets shortly. **What do you dislike about Zoho Assist?** When in a low network coverage the assist system lags . **What problems is Zoho Assist solving and how is that benefiting you?** Zoho is helping solve issues related to it issues in an organisation. Which fixes lag in end to end support ### 38. It was easy to initiate and use **Rating:** 4.0/5.0 stars **Reviewed by:** Rajan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Zoho Assist?** I found it easy to use, no need to open a separate tool, can be used from the Zoho Desk. **What do you dislike about Zoho Assist?** I didn't find any such issues about this. **What problems is Zoho Assist solving and how is that benefiting you?** Screen share, you can connect with the client easily. ### 39. Zoho Assist Delivers Excellent Remote Support Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Zoho Assist?** It has a desktop client for Windows! Very rare these days with everything being web based. Smooth functionality, lots of updates and security. Very affordable. **What do you dislike about Zoho Assist?** Subscriptions are a little clunky but glad we can add individual licenses ad hoc. **What problems is Zoho Assist solving and how is that benefiting you?** Users who need to connect to staff computers across the country to help with IT issues. The unattended agent also helps us grant connections to systems where Windows RDP is not possible. ### 40. Wonderfull cloud based remote assistance software, best value for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Director Regional de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Zoho Assist?** Unattended access is a great feature; remote support in a single pane is also excellent and been able to use in Windows, iOS, android, mac OS, and Linux all in a secure environment, is great **What do you dislike about Zoho Assist?** File transfer during live sessions, as long as i used it, feels slow when compared with other vendors that, of course, are much more expensive; it is not an issue but could be better **What problems is Zoho Assist solving and how is that benefiting you?** We are a company located in 6 different countries, and a big part of employees work from home; IT support is found only in one of these countries so being able to remotely assist all of our internal customers regardless of where they are located is just great and definitely a game changer ### 41. Great remote access program...if you are already using Zoho **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Zoho Assist?** Built-in integration with other Zoho products which we already use. Connections are quick and stable. Options to remotely restart or shut down machines is a nice feature that is appreciated. The user interface is intuitive and easy to use, and file transfers are quick and easy. Being budget-friendly is also a nice bonus. **What do you dislike about Zoho Assist?** The online/offline status markers have proven to be somewhat unreliable. Once a connection is established, it is quick and stable, but the actual connecting process is slightly slow. Does not offer full support for control of ceratin devices. As the one initiating the connection, the process if user friendly and intuitive, for the client on the other end, there could be more precise instructions, with more help to navigate permissions. **What problems is Zoho Assist solving and how is that benefiting you?** Great for us to use to remotely access our computers and a helpful tool to allow us to connect to our clients in a controlled environment. ### 42. Must for every startup company **Rating:** 4.0/5.0 stars **Reviewed by:** SUNIL K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Zoho Assist?** Spreadsheet and presentations on the cloud make it easy to share across clients and the team. Also helps in consultation of tax calculation with online invoice generation. **What do you dislike about Zoho Assist?** Switching from the free user to the subscription model during the uncontrollable inflation and competition across the industry. At present, the overheads and compliances make wastage with less time towards profit generation **What problems is Zoho Assist solving and how is that benefiting you?** This provides secure access without any compromise due to upcoming vulnerabilities in the network and this helps to track the log file for any weaker observations ### 43. Remote Administration Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2022 **What do you like best about Zoho Assist?** We are using Zoho assist in our company for remote administration and management. it is a more secure and reliable tool. We can enable multifactor authentication; we can use admin privilege mode to secure the credentials, we can add technicians to the existing remote session, we can allow black screen and many more. The best is we can record the session for auditing purposes. **What do you dislike about Zoho Assist?** Zoho Pro License should support recording. **What problems is Zoho Assist solving and how is that benefiting you?** Previously we were using free tools for remote support, and that was not the secure way. We have started using Zoho Assist for security concerns, which gives authorized technicians access to the attendant and nonattendant PCs. ### 44. Value added by Zoho assist **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh G. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Zoho Assist?** Zoho Assist is a Remote support and remote access tool which helps ITSM administrators access and manage laptops and mobiles efficiently. Just need few clicks for secure support service to customers without much efforts. **What do you dislike about Zoho Assist?** Till now there wasn't any issue with ziho assist. I have found it easiest among other softwares. **What problems is Zoho Assist solving and how is that benefiting you?** While i have to use remote desktop or if i need to work customer access issues, zoho assist comes handy which needs just few clicks. ### 45. Best tool for remote and unattended support **Rating:** 5.0/5.0 stars **Reviewed by:** José F. | IM Manager - Central Amer and Caribbean en Wärtsilä, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Zoho Assist?** Most valuable are, how easy and fast the application runs, all in the cloud, and I can provide support no matter the speed of the connection. **What do you dislike about Zoho Assist?** Until now and for me, there is nothing to change, all are good. **What problems is Zoho Assist solving and how is that benefiting you?** Wherever I am working, office, at home, or anywhere, I can connect to internal clients or unattended devices to provide the proper support for their needs. Love it! ### 46. The product was really fantastic, helps to track all the details. **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Zoho Assist?** Cloud based, user-friendly, secure web based application, **What do you dislike about Zoho Assist?** Shall be able to scale up with more features. **What problems is Zoho Assist solving and how is that benefiting you?** Remote Desktop wasn't connecting properly. ### 47. Tech Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Zoho Assist?** Easy to connect, user friendly and no complexity **What do you dislike about Zoho Assist?** Nothing in specific as usage is very very low **What problems is Zoho Assist solving and how is that benefiting you?** IT and Tech solution ### 48. Among the best tools for customer support? **Rating:** 4.0/5.0 stars **Reviewed by:** Kevyn G. | Cyber Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Zoho Assist?** Zoho is a complete tool for remote assistance. One of the things I like the most is that it works in sessions. So you can have several sessions at the same time. For both user assistance and service management, this allows for multitasking. Something simple but very effective is that if we close the screen by mistake, the session does not end, but we can re-enter until we finish the session from the Zoho console. **What do you dislike about Zoho Assist?** Sometimes the interface can be uncomfortable, especially when we see the screen of the remote computer. For example: when we switch between monitors, if one is bigger, the size is not automatically fixed. The chat can become very uncomfortable because it does not accommodate the text, when the size of the bubble runs out, nothing shortens the word, so sometimes what is written is not understood. **What problems is Zoho Assist solving and how is that benefiting you?** With Zoho Assist, you can solve any problem except for those that require physical access to the computer. For example, the computer does not have an internet connection. One of the most significant benefits is that it is easy to install. Some people do not have a very technical understanding of software installation; with a few steps, the tool is ready to use. ### 49. Incredible and secure remote access software for small enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Rashi S. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Zoho Assist?** Zoho Assist is very secure in that it requires an authorization code to access or control another computer. This software provides better control and remote access to other devices, saving time and reducing unwanted noise in office/work environments. Zoho Assist is easy to use, and you don't need to be an IT expert to understand and use the software. The user interface is also excellent. Zoho Assist is not as expensive as its competitors. **What do you dislike about Zoho Assist?** Wake on LAN is very unreliable. The Zoho Assist service prevents your workstation from going to sleep automatically. Zoho Assist made this feature intentionally because the development team is aware of WOL issues. Support is terrible at first and is very quick, but it can take weeks actually to get support and solutions. Currently, there are pending more than two months old, and there is no response. File transfers are clunky, slow, and inconsistent. Offline clients can be seen when they are available and online. Inconsistent copy / paste. At first, the connection to the client is slow. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist platform offers many features and supports various devices at a meager cost than competitors. Also, it allows startups and small businesses to enter this field. The price ranges kept in competition, especially for the large companies. They also offer a permanent free plan that is perfect for freelancers and individual users. ### 50. Amazing Remote Conrtol software **Rating:** 5.0/5.0 stars **Reviewed by:** Harshavardhan T. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Zoho Assist?** Zoho Assist helps me out on a daily basis! I can remotely connect to my devices unattended for free! I never wanted to open ports for RDP and Zoho Assist has fixed that issue! **What do you dislike about Zoho Assist?** The fact you have to download an applet and it doesn't automatically uninstall after the remote control session, is a downside as the end user has to do it manually. **What problems is Zoho Assist solving and how is that benefiting you?** With Zoho Assist, I can easily connect to clients devices when they need support and I can connect to my servers remotely! ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+13%3A27%3A27+-0500&secure%5Bsession_id%5D=9c113b2a-2cd0-4794-9575-cafcc13c82e8&secure%5Btoken%5D=cff832c20a4532b0a423dfb8de8fe8d1b5531acb05eb9a0de620b922ee3c9002&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control **Security** - Device Enrollment ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,957 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)