--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 734 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 734 scale: '5' date_modified: '2026-09-02' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 734 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **ease of use** of Zoho Assist, finding it user-friendly and straightforward for managing sessions. (138 reviews) - Users commend the **easy setup and powerful functionality** of Zoho Assist, making remote access seamless and effective. (96 reviews) - Users value the **fast and easy remote support** provided by Zoho Assist, enhancing their overall experience significantly. (79 reviews) - Users value the **easy setup** of Zoho Assist, appreciating its quick connection and seamless integration into their systems. (69 reviews) - Users appreciate the **reliability** of Zoho Assist, highlighting its solid performance and great connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users face **remote access issues** with connection difficulty and screen display limitations affecting their experience significantly. (30 reviews) - Users find **feature limitations** in Zoho Assist frustrating, as many advanced options require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access unreliable at times. (16 reviews) - Users often find the interface **not user-friendly** , leading to confusion and difficulty in navigating the platform. (16 reviews) - Users find Zoho Assist to be **expensive** , with pricing concerns affecting their likelihood of repurchasing or recommending the service. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Excellent cost-benefit ratio with monthly payments and attractive discounts **Rating:** 5.0/5.0 stars **Reviewed by:** Gerson Jose M. | Gerente Departamento Asistencia Tecnica , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** May 20, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zoho Assist?** The cost-benefit ratio you offer me and the opportunity to pay monthly, as well as the discounts offered for switching to an annual plan, are very attractive. **What do you dislike about Zoho Assist?** the visualization of the reports is impractical and the export process is cumbersome **What problems is Zoho Assist solving and how is that benefiting you?** it allows me to provide remote support to my clients and generate reports for subsequent billing ### 2. Simple, fast, and ideal application for professional remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos G. | Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** June 17, 2026 **What do you like best about Zoho Assist?** It is an easy-to-use application, fast and agile. Ideal for agile and professional remote support. **What do you dislike about Zoho Assist?** At the moment, I have no complaints about anything bad. **What problems is Zoho Assist solving and how is that benefiting you?** Assist my clients in a quick and agile manner to solve the problems that arise in their daily work. ### 3. Sure beats driving in traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Founder and CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 10, 2026 **What do you like best about Zoho Assist?** This is an easy-to-use product for remote support. I like how I can start from a customer record in Zoho CRM. The logging and reporting help make billing easier. **What do you dislike about Zoho Assist?** I wish the allowance for free unattended nodes were 10 instead of the lesser amount. **What problems is Zoho Assist solving and how is that benefiting you?** Sure beats driving to customer sites. ### 4. Smooth, Seamless, and Enjoyable Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about Zoho Assist?** I used other similar platforms in past but encountered issues - this was smooth, seamless and very enjoyable to use. **What do you dislike about Zoho Assist?** have not found anything yet i did not like **What problems is Zoho Assist solving and how is that benefiting you?** I am working remote in the summer and am able to work remote as if i am by my actual desk. ### 5. Great Pricing, Solid Product, and Handy Unattended Access **Rating:** 5.0/5.0 stars **Reviewed by:** gilbert b. | Responsable Informatique, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 09, 2026 **What do you like best about Zoho Assist?** pricing is great, the product is solid. i also like the unattended access **What do you dislike about Zoho Assist?** the pricing is kinda confusing. having to add packs isnt exactly intuitive **What problems is Zoho Assist solving and how is that benefiting you?** it helps me manage my worker's machines from my office ### 6. Zoho Assist is easy to use and very afordible with tons of features **Rating:** 5.0/5.0 stars **Reviewed by:** Jon Q. | IT Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 09, 2026 **What do you like best about Zoho Assist?** It is easy to use and has been very reliable, I have been using it for 5+ years. **What do you dislike about Zoho Assist?** I am very happy with Zoho Assist, if I had to complain about anything I would say that it is sometimes difficult to organize computers into groups as you have to go to different pages to move a computer to the correct group. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho to remote control and assist Friends/Family computers. It works great to quickly hop on their computer without alot of trouble from their end of helping me get connected. ### 7. Easy to Use, Great Multitasking Tools for Helpdesk Work **Rating:** 4.5/5.0 stars **Reviewed by:** Viswajith R. | System Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 18, 2026 **What do you like best about Zoho Assist?** The ease of use and the multitaskability of the tools work great from a helpdesk guy’s point of view. **What do you dislike about Zoho Assist?** Nothing negative to say about the tool. It works as advertised and does what it’s supposed to do. **What problems is Zoho Assist solving and how is that benefiting you?** We operate in a hybrid workplace, and handling user requests through a remote access platform is a major part of our helpdesk workflow. Assist works really well for our use cases and fits smoothly into how we support users day to day. ### 8. Zoho assist: Reliable, Easy Remote Access with Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 16, 2026 **What do you like best about Zoho Assist?** When the pandemic hit and we started sending users to work from home we needed a remote support solution that we could get up and running quickly and affordably. Zoho assist gave us a reliable and simple way to remotely conect with user's systems, both unattended and attended. Licensing structure and pricing are simple and reasonable. Overall I would say the product offers excellent usability and affordability. **What do you dislike about Zoho Assist?** I have not had any issues with Zoho Assist, it performs the functions I expect out of it very well. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to securely connect to my remotye users' computers without needing them to do anything. It works quickly and reliably. ### 9. Smooth Remote Access with Top-A Reliable and Intuitive Remote Support Solution—Finally! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolò T. | System Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 07, 2025 **What do you like best about Zoho Assist?** The remote connections are smooth and reliable, making it easy to work from anywhere. The interface is clean and user-friendly, which helps streamline daily tasks. Setting up the software and onboarding new clients is straightforward, and I appreciate the strong security features that give me peace of mind. Overall, I find it to be an excellent value considering the range of features it offers. **What do you dislike about Zoho Assist?** Transferring files requires switching to a specific 'file transfer mode,' as direct drag-and-drop from the main session window is not available. Additionally, I find that the Android app runs noticeably slower during sessions when compared to the desktop version. **What problems is Zoho Assist solving and how is that benefiting you?** For years, ScreenConnect was our preferred remote support tool, fitting our team’s needs perfectly. However, recent updates have made it more cumbersome, introducing unnecessary steps just to connect with clients and noticeably slowing our workflow. In response, we explored many other remote support platforms, but none struck the right balance of features, dependability, and user-friendly design to warrant a switch—until we discovered Zoho Assist. Zoho Assist has finally provided us with a worthy alternative. Its interface is straightforward and easy to navigate, remote sessions remain stable, and the overall experience closely mirrors what we valued in ScreenConnect. It fulfills our team’s requirements in almost every aspect. ### 10. Easy-to-Install Zoho Remote Assist That Customers Love **Rating:** 5.0/5.0 stars **Reviewed by:** Dib A. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 24, 2026 **What do you like best about Zoho Assist?** its easy for customers to install the zoho application for remote assist **What do you dislike about Zoho Assist?** its easy to install, easy to use, and i can write note on what i do **What problems is Zoho Assist solving and how is that benefiting you?** when switching to full view i can't go back ### 11. 100% recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Top C. | Analista de bases de datos, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about Zoho Assist?** Being able to organize teams with unattended access i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean i dont kwon what it mean **What do you dislike about Zoho Assist?** Not being able to change the name of connected devices. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to connect to remote computers, in addition to how economical their service is. ### 12. Highly Capable Remote Support Tool Supporting Great Screen Sharing and Quick File Transfer **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron J. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 16, 2026 **What do you like best about Zoho Assist?** It is easy and fast to connect devices or desktops remotely using this outstanding tool and when it comes to implementation of this remote support tool the process is simple and efficient. **What do you dislike about Zoho Assist?** No flaws with the tool it has always worked and comes in very handy when offering remote support. **What problems is Zoho Assist solving and how is that benefiting you?** It helps me provide faster support and stay more responsive to device issues and through the remote desktop connections I can install software updates and apply security patches. ### 13. Zoho Assist is a real game changer at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Jim R. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2026 **What do you like best about Zoho Assist?** We use Zoho Assist every day to guide our customers through their issues while watching them explain at the same time. **What do you dislike about Zoho Assist?** NONE! We love everything about it and wouldn't change a thing **What problems is Zoho Assist solving and how is that benefiting you?** Being able to connect to a user's computer in real time is a life saver for both us and the end user. ### 14. Simple UI and Effortless Unattended Remote Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about Zoho Assist?** We love it for the simple user interface and easy unattended remote support. **What do you dislike about Zoho Assist?** I do not have any dislikes at this time. **What problems is Zoho Assist solving and how is that benefiting you?** We needed to migrate from a full RMM to "only" a remote support option, and this is exactly what we'd like. ### 15. My Experience with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Zbyszek R. | IT, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 19, 2026 **What do you like best about Zoho Assist?** I like Zoho Assist because it is a very easy-to-use tool, even for people without much technical experience. Its intuitive interface makes all the most important features easy to access and logically organized. Another major advantage is the stability of the connection, which allows for smooth and trouble-free remote work without frequent interruptions or delays. In addition, ease of implementation makes it quick to deploy without complicated setup, so it can be used almost immediately. Customer support is responsive and helpful, which gives confidence when assistance is needed. Zoho Assist is also well suited for frequent use, as it remains reliable and efficient even during daily, long-term sessions. Moreover, its ease of integration with other tools and systems makes it a flexible solution that fits well into existing workflows. Overall, it works efficiently and reliably, making Zoho Assist a convenient and effective solution for everyday work. **What do you dislike about Zoho Assist?** I haven’t found it yet. :) **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist solves the problem of providing reliable and secure remote access without complicated setup or technical barriers. It eliminates connection instability, complex configurations, and usability issues that are common in other remote support tools. For me, this means saving time, as I can connect quickly and work without interruptions. The stable connection and intuitive interface allow me to focus on solving tasks instead of dealing with technical issues. Additionally, easy integration and dependable customer support reduce downtime and make remote work more efficient and stress-free. ### 16. Zoho Assist: Easy Setup, Lightweight, and Stable Remote Connections **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 03, 2026 **What do you like best about Zoho Assist?** The best part of Zoho Assist it its usage easiness. You simply configure the session and share the app over a link with the other side and you're good to go. It's stable enough for the remote connections and very light. **What do you dislike about Zoho Assist?** The most hated part about Zoho Assist is creating apps and links over and over again and share it with the remote side. I know that it's the working logic of it but if you're giving support for many "different" customers and make connections over 4-5 in a day, this process can test your patients after some time. **What problems is Zoho Assist solving and how is that benefiting you?** The remote connections can be problematic if you don't have the right tool because it's not all about making remote connections to the other side, it's also about making the customer expections high for the output while in the session. If there are some disconnections on the session, it can lead negative impact on the customers even if you're one of the best support technicians in the company. So, right tools is always prior for these jobs and Zoho Assist is no different. ### 17. Very Reliable with Excellent Responsiveness on Remote Sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas L. | Technical IT Support Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 15, 2026 **What do you like best about Zoho Assist?** Quick to establish connections on both computer and mobile devices helps provide remote support to many devices and also I can share files during the session which is very helpful. **What do you dislike about Zoho Assist?** I can’t think of any cons and I have never experienced connections issues while using this platform for remote support. **What problems is Zoho Assist solving and how is that benefiting you?** It enables us to securely access a user’s computer to resolve technical problems in real time and this ensures we can troubleshoot software malfunctions quickly. ### 18. Zoho Assist: Unmatched Features and Support, Minor Subscription Setup Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 29, 2025 **What do you like best about Zoho Assist?** I need to access client computers on a daily basis. Some clients need to be present when I access and other allow me unattended access. Zoho Assist lets me do both. I have used Assist for many years now, and while I have tried alternatives, I have never found anything that could match the features and ease of use. In the few times that I have needed to request support, I have always gotten a LIVE person, and they were able to quickly resolve the issue. **What do you dislike about Zoho Assist?** While licensing is very reasonable, managing the subscription can be a bit cumbersome at first. There are 3 products with multiple levels. However, once you have you choices set its it easy to adjust. **What problems is Zoho Assist solving and how is that benefiting you?** I access my client's computers for a variety on needs. Install, Configure and updating applications. Walk-through of application usage for clients. A minor use is to enable clients to access a desktop while remote. Support of Mobile devices has become another key benefit. ### 19. Zoho Assist Makes Managing Multiple Clients Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse M. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about Zoho Assist?** Zoho Assist helps me manage multiple clients at the same time. It’s a really useful tool. **What do you dislike about Zoho Assist?** I no longer see the option to run scripts from the client **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to assist customers who are having computer related issues. ### 20. Zoho Assist: Cost-Effective Remote Support for IT Professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Ken M. | IT Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Assist?** Zoho Assist is a cost effective remote support tool that has many of the features the more expensive solutions provide. **What do you dislike about Zoho Assist?** I found it was a bit hard to use on iOS to support clients remotely. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to connect to clients computers and help them resolve issues remotely. This often saves time driving and allows for quicker help. ### 21. Very User-Friendly for Technicians and End Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 15, 2026 **What do you like best about Zoho Assist?** I like that its very user friendly both from the technician stand point, but also from a user stand point. **What do you dislike about Zoho Assist?** I don't like how it has been caught up on a few anti-virus / malware applications. This makes it harder to give support to a new user, as I have to walk them through or find a different mean to get Zoho Assist whitelisted. **What problems is Zoho Assist solving and how is that benefiting you?** Its solving for me the ability give customers from anywhere in the US, real time support without having to walk them through steps. Rather, I'm able to just log into their system and resolve their request a lot faster, while letting me do research on the side, without them having to be bothered. ### 22. Easy, Convenient Remote Access via the Web with Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Marco . | Marketing and IT Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 19, 2026 **What do you like best about Zoho Assist?** It’s easy to use, and I really like that I can remotely access our computers through a website without having to install a dedicated viewer. It’s very convenient. **What do you dislike about Zoho Assist?** Compared to other remote viewers, so far there isn’t much I dislike about Zoho Assist. It works the way I need it to, and it does what I expect. **What problems is Zoho Assist solving and how is that benefiting you?** I was having problems with one of the larger remote access companies, and after switching, everything has been smooth sailing. ### 23. Reasonable Cost and Simple Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck H. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about Zoho Assist?** Cost is reasonable and deployment is simple. **What do you dislike about Zoho Assist?** File transfer could be simpler Transfer window pops up behind mail control window. **What problems is Zoho Assist solving and how is that benefiting you?** Both unattended and attended remote control of servers and workstations. This is a benefit for after-hours support and it decreases or eliminates travel to client location. ### 24. Zoho Assist: The Best Free Remote Access Software **Rating:** 5.0/5.0 stars **Reviewed by:** Robert L. | Executive officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 01, 2026 **What do you like best about Zoho Assist?** Zoho Assist is hands down the best free remote access software around **What do you dislike about Zoho Assist?** sometimes it is a little slow to respond but it isn't a deal breaker for me **What problems is Zoho Assist solving and how is that benefiting you?** Zoho assist helps me address my customers hardware/software connection issues no matter where they are in the world. it is easy to start a help session and it is a reasonably good stable connection and is fit for my use. 100% recommended ### 25. Easy, Fast Unattended Access at an Incredibly Low Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 16, 2026 **What do you like best about Zoho Assist?** I've gotten a lot of use out of the unattended tools to help manage my enterprise at an incredibly low cost. It's easy and fast when I need to connect, and end users have reported that the UI to connect is easier than our old product. **What do you dislike about Zoho Assist?** Zoho offers a lot of different services, and attempting to bridge them all together with SSO is a struggle. If you're only using one tool, however, this isn't an issue. **What problems is Zoho Assist solving and how is that benefiting you?** My team works out of a central location and using Zoho assist helps us support users across the US easily and affordably. ### 26. My experience with Zoho Assist has been great from day one. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | self employed, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** That I can be anywhere and still access the comps I have, and those of my various family members I have older parents that are on the comps all the time but need assistance quite a bit. Zoho assist lets me do that from anywhere I am on my PC or my phone. I am in my 4th or more years of having Zoho Assist. **What do you dislike about Zoho Assist?** Havn't found anything I dis-like in Zoho Assist **What problems is Zoho Assist solving and how is that benefiting you?** I am able to jump on a family members comp if they are having issues with a email or software or anything. Some are older and tend to get lost sometimes on browsing, or somewhere they shouldn't and I can easily just log in and fix things. ### 27. Remote access via link in the browser: practical and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Davi M. | Software Developer and Data and System Analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** April 22, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zoho Assist?** Remote access via link, directly in the browser, with autonomous access: very practical and easy to use. **What do you dislike about Zoho Assist?** I did not find any disadvantages, as it worked well for all clients. **What problems is Zoho Assist solving and how is that benefiting you?** We had a problem solving the installation difficulties of our software, and with Zoho Assist, we found a quick and easy way to resolve these issues. ### 28. Easy Remote Assistance and Control with No Downsides So Far **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie B. | Information Technology Coordinator/Billing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2026 **What do you like best about Zoho Assist?** I appreciate the ease of using it both for remote assistance and remote control of my own computer. **What do you dislike about Zoho Assist?** Sometimes the admin control request is a bit tricky. **What problems is Zoho Assist solving and how is that benefiting you?** When power goes out or servers do not restart, this has been a lifesaver. ### 29. Lightning-Fast, Secure Remote Control **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Founder/Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 16, 2026 **What do you like best about Zoho Assist?** Zoho Assist is a powerhouse for remote support and unattended access. 🚀 Secure, fast, and incredibly easy to deploy, it connects you to desktops and mobile devices in seconds. With screen sharing, file transfer, and seamless Zoho integration, it turns support into a smooth, professional experience. Absolutely LOVE it!!! **What do you dislike about Zoho Assist?** Nothing, it just works flawlessly! I am excited to have this as an indispensable tool. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist eliminates back and forth troubleshooting, saves travel time, and lets me securely fix client issues in minutes instead of hours. ### 30. Simple, Cost-Effective, and Amazing for Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 07, 2026 **What do you like best about Zoho Assist?** Simplicity - It just works! And cost - for us, its the most cost effective solution. **What do you dislike about Zoho Assist?** Nothing! All the features are great. The tools and file sharing are amazing for remote management of employee computers. **What problems is Zoho Assist solving and how is that benefiting you?** Remote support has been completely changed for us, no more driving an hour to hit the power button, no more trips to a users office just clear cookies for them, I can complete the task from my office, and not lose time on what i was doing before. ### 31. Really Easy to Use for Both Us and Our Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron M. | Web Developer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Assist?** It’s really easy to use, both for me and for the client. **What do you dislike about Zoho Assist?** Some of the features and functions I would expect to be included are locked behind a paywall. **What problems is Zoho Assist solving and how is that benefiting you?** Unattended access to remote computers, done safely, makes it easier for me to work when I’m away from the office. ### 32. Lag-Free Performance with an Easy, Quick Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 29, 2026 **What do you like best about Zoho Assist?** My biggest hesitation before using this product was that I’d experience lag or interruptions, but not even a bit. The setup was easy and didn’t require much technical know-how, so anyone can set it up in just a few minutes. Awesome product! **What do you dislike about Zoho Assist?** The chat expand buttons on the sides of the screen are a bit hard to notice, and I sometimes miss them. Maybe they could be made more prominent. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to remotely assist clients directly, in real time, and personally help solve their issues is huge. It’s far more effective than simply showing a demo or a how-to video. ### 33. Exceptional Remote Access, Easy Set-Up **Rating:** 4.5/5.0 stars **Reviewed by:** Brad G. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** I like that Zoho Assist is very easy to use. I'm able to see in the background when I dial into a device and need to restart the computer, and I'm able to see the user interface and all the different controls that can be used during the session. There are many other features that make Zoho Assist better than other remote applications. I also appreciate the drastically different cost and the fact that it has more controls. The resource on the device for the agent itself is very low, and overall, it's just very easy to use with a user-friendly interface. The initial setup was very easy, suitable for any beginner or anybody novice or intermediate. I find it a great tool. **What do you dislike about Zoho Assist?** Sometimes it takes a little bit of time for it to install the agent on the user's device. It could also improve by having a clear, good functionality. Sometimes there could be issues where I have to redownload to the device or when the device is restarted or does updates, I might have to have the user click on the link again so they can dial back into the device. Just little things like that, but it can be improved on over time. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for remote access, allowing me to connect to users within our firm for troubleshooting. It's easy to use, showing the user interface even during restarts, and offers controls during sessions, making it better than other remote applications. ### 34. Very User-Friendly Experience with Seamless Operation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2026 **What do you like best about Zoho Assist?** Very user-friendly, with seamless operation and an interface that’s easy to use. **What do you dislike about Zoho Assist?** Setting up the domain controller to access on-premise desktops is a bit challenging. That should also be a cloud based trigger **What problems is Zoho Assist solving and how is that benefiting you?** remote support of endpoints which are outside LAN network ### 35. Great Remote support solution **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond R. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 26, 2025 **What do you like best about Zoho Assist?** I'm a 1-man-show IT/MSP company, and Zoho Assist is one of the best remote support solutions I've tried. I've test-driven quite a few, and this hit almost all the nails on the head for me. The only thing missing (and something I can overlook) is a persistent file share that can be used for a toolkit. My customers have no issues getting a session started through my website using the supplied widget integrated on my website. Customer support seems very easy to get in touch with and was helpful in answering some of my questions. Overall, the implementation and getting started process was very straightforward and easy. **What do you dislike about Zoho Assist?** I wish the addon feature of unattended access was part of the pro plan I picked instead of being an extra, mostly because you need that unattended access addon to get the service queue feature. **What problems is Zoho Assist solving and how is that benefiting you?** Allowing me to remotely connect to customers' computers and diagnose and fix software issues without needing to roll onsite. ### 36. Effortless Remote Support with Fast, Reliable Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Nilesh D. | System Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 04, 2025 **What do you like best about Zoho Assist?** What I liked most about Zoho Assist is how quick and simple it is to start a remote session. The connection process is smooth, even for users who aren’t very technical. The interface is clean, and features like file transfer, screen sharing, and unattended access work reliably. Overall, it makes remote support fast, efficient, and hassle-free. **What do you dislike about Zoho Assist?** I dislike that the connection can sometimes be slow and a few advanced features feel limited. Other than that, it works fine for basic support. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps solve remote support problems by letting me access devices, fix issues, and guide users without being on-site. It saves time, reduces travel, and makes support faster and more convenient for everyone. ### 37. Fast, Reliable Remote Support That’s Easy to Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Ibrahim Mutwakil Gamal A. | Operation Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 29, 2026 **What do you like best about Zoho Assist?** Zoho Assist is very easy to use and set up. The remote connection is fast and reliable, and it works well even with low bandwidth. I also like the clean interface and useful features like unattended access and file transfer. **What do you dislike about Zoho Assist?** Sometimes the connection can lag slightly on slower networks, and the mobile experience could be improved. Also, some advanced features are limited in lower-tier plans. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps me provide remote support quickly without needing complex setup. It saves time, improves productivity, and makes it easier to troubleshoot issues for clients or team members from anywhere. ### 38. Great alternative to other well known solutions ! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Independent IT Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 21, 2025 **What do you like best about Zoho Assist?** Zoho Assist is straightforward and quick to deploy, which makes it very convenient when supporting clients. The interface is clean, sessions are stable, and unattended access is a real time saver. I also appreciate the fair pricing — it gives you all the key features you need without the heavy cost of bigger names in the market. For small companies or independent IT consultants, it’s definitely a strong and reliable option. **What do you dislike about Zoho Assist?** Sometimes the app feels a bit messy because it shows features that are not included in your subscription, which can be confusing. It would be better if the interface was clearer about what is available based on the plan you are on. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to support clients remotely without the need to be physically present, which saves a lot of time and travel costs. Unattended access is especially useful to handle maintenance outside of working hours. Overall, it makes providing IT support faster, more flexible, and more efficient for both me and my clients. ### 39. Transparent Task Communication with Percent-Based Progress Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Yoweri O. | Data Management Assistant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2026 **What do you like best about Zoho Assist?** The communication process of doing the tasks and rating the percentage according to task completion **What do you dislike about Zoho Assist?** They should add more AI and intelligent capabilities, since the technology landscape is expanding and automation is increasingly taking over. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist has streamlined business processes, delivering significantly faster and more efficient workflows. ### 40. All of Zoho's solutions have made starting my company a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaryd E. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 13, 2025 **What do you like best about Zoho Assist?** Zoho assist provides a clean interface for remote assistance with an easy to use portal. Admin commands are not blocked such as similar tools like quick assist. When your customer calls you for help it offers a streamlined remote solution to provide fast support. **What do you dislike about Zoho Assist?** From what I've found it isn't quite as thorough as some other RMM tools but for my needs so far it is more than sufficient. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho has provided many tools for my business to use and as I grow I am firmly placing my trust in Zoho to grow with me whether it be books, assist, or CRM. I have features available to me affordably that can enhance my service offerings no matter what my business needs are. Specifically with Zoho Assist I needed to select a RMM for my residential tech business and Zoho assist has more than filled every need I have at this point. ### 41. Best remote software there is! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 06, 2026 **What do you like best about Zoho Assist?** The ease of use and the fact you can easily access any computer remotely. **What do you dislike about Zoho Assist?** I use both paid and free version. I wish the free version you could have up to 10 or lower the price a little. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to access to any computer remotely to help the end user. Using it on the phone is a plus and not as difficult as I thought it was going to be. ### 42. Zoho Assist: Easy to Use, Reliable, Cost-Effective Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | IT Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 12, 2026 **What do you like best about Zoho Assist?** Assist is a very easy product to distribute and to use. It provides a very good and cost-effective way to do remote support sessions. **What do you dislike about Zoho Assist?** I have not found any real difficulty in using Zoho Assist. It does what it says it will do relliably. **What problems is Zoho Assist solving and how is that benefiting you?** I needed to find a secure and affordable remote support option. I wanted to be able to do ad-hoc sessions as well as have unattended access. I could not afford the major platforms, and I also did not want to have a steep learning curve. Zoho met and exceeded all of my requirements. ### 43. Effortless Remote Access, Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 23, 2026 **What do you like best about Zoho Assist?** I like how easy it is to set up and use Zoho Assist. The unattended access feature makes everything work easily. It solves the problem of being able to remotely access computer systems that I need to use frequently and saves me a lot of time in management. **What do you dislike about Zoho Assist?** Sometimes, I wish the resolution was just a little more clear when remotely viewing a system. It's just a little fuzzy or hard to read text sometimes, but not all the time. Just wish resolution quality could be improved a bit. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps me remotely access and manage several computer systems, saving a lot of time. ### 44. Zoho Makes Remote Support Easy, Backed by an Always-Ready Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Thato T. | IT Technician, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 06, 2026 **What do you like best about Zoho Assist?** I love how it addresses the remote support I need to provide to users at my workplace. I was also amazed how the support team from Zoho is always ready to assist even if you are not equipped with great technology knowledge, they are still willing to assist. **What do you dislike about Zoho Assist?** At the moment, I haven't found anything yet that I had an issue with and it was not resolved. **What problems is Zoho Assist solving and how is that benefiting you?** secure remote connections when assisting users from my workplace. ### 45. Effortless Setup and Reliable Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ken P. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 22, 2025 **What do you like best about Zoho Assist?** Setting up Zoho Assist and integrating it into my website was straightforward. I also installed the agent on a client’s PC, and it performed without any issues. Having tried many remote support tools, I can say that Zoho Assist is truly among the best. **What do you dislike about Zoho Assist?** While testing persistent remote support, I experienced a few disconnections from the PC. However, my support sessions tended to be quite lengthy, sometimes lasting up to eight hours. Reconnecting was straightforward, and I was able to resume exactly where I had left off. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist has effectively addressed my need to provide remote IT support to my clients. With this tool, I no longer have to worry about managing remote access, and I find its reasonable cost to be well justified. If you are considering other remote support solutions and have not yet tried Zoho Assist's free trial, you could be overlooking one of the best remote support tools I have encountered in my 20 years working in IT. ### 46. owerful Tools for Easy Admin Management **Rating:** 5.0/5.0 stars **Reviewed by:** Michel L. | IT Technican, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about Zoho Assist?** Very simple. Good tools. Can use admin tool to manage computer **What do you dislike about Zoho Assist?** The procedure of files installation is complicated for users **What problems is Zoho Assist solving and how is that benefiting you?** IT suport ### 47. Responsive Remote Support with Easy Reboots and Browser Access **Rating:** 5.0/5.0 stars **Reviewed by:** Joe D. | P, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 22, 2026 **What do you like best about Zoho Assist?** Responsive remote support. Can reboot remote computer. Also can do remote support via browser. Easy implementation via download file. Can really give my customers good support. I use it weekly. Have not integrated it with any other application. **What do you dislike about Zoho Assist?** Not really a down-side, that I can think of right now. Sometimes users who connect via browser app struggle to connect. Browser app a bit more difficult to implement. **What problems is Zoho Assist solving and how is that benefiting you?** Can remotely access a user computer and solve many problems without being on-site. ### 48. Affordable Solution with All Features you may need **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed S. | IT Operation Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 10, 2026 **What do you like best about Zoho Assist?** it does all the required functions with relativly low cost in comparison to other providers. **What do you dislike about Zoho Assist?** The attendad support sometimes gets delay and you keep waiting for the response, although the internet connection is good on both sides. **What problems is Zoho Assist solving and how is that benefiting you?** I usually use it for two main reasons, 1. to support a user who's not able to handle some technical issues (attendad support). 2. To jump into an internal network at anytime to make some operational activities, health check, ... (unattendad support), without need to setup VPN access. ### 49. Unattended PC Support That’s Worth the Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2026 **What do you like best about Zoho Assist?** Unattended PC support tools to work on client’s devices. **What do you dislike about Zoho Assist?** The only downside would be the cost to use, which has increased over time. It is still worth the cost, but it is much higher now than when the product was originally introduced. **What problems is Zoho Assist solving and how is that benefiting you?** It enables me to remotely access customer PC’s very easily so support can be offered 24/7 365. ### 50. best for taking access . **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmik G. | customer tech support., Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zoho Assist?** we have been using the zoho since last 4 years but never felt any thing missing. **What do you dislike about Zoho Assist?** sometimes it takes time to provide access **What problems is Zoho Assist solving and how is that benefiting you?** helping to take the remote access of clients ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-07+13%3A59%3A07+-0500&secure%5Bsession_id%5D=749bc79f-1b76-43aa-9bef-f60a5dad2625&secure%5Btoken%5D=1b7cd033ca5f35936425104f89a8fa75bfd15294a634256882bb7635d4172a95&format=llm_user) ## Zoho Assist Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing - Video Streaming - Two-Way Audio & Video - Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Application Tools** - Password Protection - Video Call Recording - In-Browser Application - Screen Recording - On-Demand Recording **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Additional Functionality** - Document Storage - Chat/Messaging - File Transfer - Third-Party Integrations - Presentation Streaming - On-Demand Webcasting - Screen Capture - Calendar Management - Multi-Participant Screen Sharing - Mobile Access - Brainstorming - Role-Based Permissions - API - Calendar Sync - Surveys & Feedback - Customizable Branding - Email Reminders - Desktop/Browser Sharing - Email Management - Meeting Management - Collaboration Tools - Screen Mirroring - Annotations - Generative AI - Whiteboard - Targeted/Locked Screen Sharing - Activity Dashboard - AI Copilot - Reporting & Statistics - File Management - Mobile Screen Sharing - Video Management - User Management - Real Time Screen Sharing - CRM - Presenter Control Management - Drag & Drop - Microsoft Outlook Integration - SSL Security - Video Support - Scheduling - Access Controls/Permissions - Availability Indicator - @mentions - Commenting/Notes - Reminders - Progress Tracking - Single Sign On - Discussions/Forums - Data Import/Export - Audio Calls - Search/Filter **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 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