Zapier Reviews & Product Details

Honestly, it feels like it has so many possibilities, and I’ve only scratched the surface. I’m not techy at all, and I’ve only just started researching what it can do. As my business grows, I think I’ll use it more to automate tasks in my piano studio. I stumbled upon it through MyMusicStaff.com. Right now, I just have it set up to respond automatically to inquiries, and I’m not confident I’ve done it right. Still, I’m excited to dig in and figure it out. Review collected by and hosted on G2.com.

The interface feels a little overwhelming to me. I think it could be more user-friendly overall. That said, I’ve noticed it has become easier to use since I first tried it. Still, the pages feel very busy, and at times it can be a bit too much and ends up feeling overwhelming. Review collected by and hosted on G2.com.

how easily it connects different apps and automates repetitive tasks without needing coding knowledge Review collected by and hosted on G2.com.

setting up complex workflows can be confusing, especially when troubleshooting errors. Review collected by and hosted on G2.com.

What I like best about Zapier is that it works as a practical automation layer inside my AARRR 2.0 Growth & Revenue Architecture framework.

As a Growth Architect, I use Zapier to connect the key parts of the customer journey — acquisition, activation, revenue, retention, expansion, and referral. It helps my B2B SaaS and startup clients connect fragmented tools, reduce manual work, and make GTM workflows easier to operate.

Zapier is especially useful because it supports the operational layer between marketing, sales, product, CRM, reporting, and client workflows. It allows teams to move faster, test processes, and improve handoffs without needing a heavy engineering build for every workflow. Review collected by and hosted on G2.com.

What I dislike is that Zapier is not always the right layer for every workflow. In some cases, my clients already have automation tools inside their CRM, marketing platform, product analytics, or internal systems, so the decision is about choosing the right architecture rather than adding another tool.

For more complex workflows, Zapier also requires good structure: naming, ownership, documentation, and regular review. Without that, automations can become harder to manage as the system grows. Review collected by and hosted on G2.com.

Zapier has made connecting our services together a breeze. Currently it is being used to manage our drip automation for e-commerce and communications. Piping people into the correct streams on our email marketing platform. We are currently hoping to implement it into our Sales stream as well with our CRM as we grow. Review collected by and hosted on G2.com.

The biggest issue we have noticed with Zapier is the pricing model. While we appreciate the pricing structure, we believe there should be a price tier in-between the Free and the Professional tier. This would allow perhaps a limited number of "steps" and a collection of premium apps to help startups like ourselves to benefit a bit more. Currently the jump from Free to $29.99/month ($19.99/month paid annually) is a bit steep for us. Review collected by and hosted on G2.com.

I love how Zapier expands the capabilities of Pipedrive with other software by filling in all the gaps where there are no native integrations. It solves everything from timing follow-ups and closing deals based on date fields to creating weekly digests. Sometimes, the possibilities feel endless. The support is always responsive and helpful, giving actual solutions to my problems. Zapier Agents have been fun to experiment with, and I use them to search the web to keep up to date on feature updates. Zapier is much more robust and has more applications compared to make.com. Although there was a learning curve, the support made it easy. Review collected by and hosted on G2.com.

needing up update API end points manually Review collected by and hosted on G2.com.

It has wide range of supported apps and AI also integrate properly Review collected by and hosted on G2.com.

Please give support of custom code nodes too. i flow with one custom code and full flow become not eligible for support, other nodes must be supported by support team in fixing issues Review collected by and hosted on G2.com.

It's a great tool that allows many different types of software to talk to each other. The integrations have allowed me to create many automations for my company, and all of these mini tasks/automations have added up to a lot of time savings.

I've experienced very few outages/slowdowns, even with my 15+ step zaps.

The UI is intuitive, but even if you're having issues, the support is great, and there are a lot of resources to learn from.

The monetary investment is definitely worth it. Review collected by and hosted on G2.com.

I wish there were even more integrations, but it may not be Zapier's issue, it may be the other software's issue due to a lack of a public API Review collected by and hosted on G2.com.

Zapier is perfect for automating workflows and connecting almost every online app you can think of. The setup process is also straightforward and efficient, which is a must. Review collected by and hosted on G2.com.

For a small business, Zapier can tend to be on the pricier side. However, they do offer a free version, which, albeit limited, can work depending on how basic your needs are. In addition, I could not find some triggers that I needed Review collected by and hosted on G2.com.

It just takes care of the annoying admin tasks that used to pile up on my desk. I don't have a tech background, so I was worried it would be too complicated, but it’s pretty straightforward once you get the hang of it. It reliably moves information between apps that normally don’t connect to each other. Review collected by and hosted on G2.com.

The pricing can be a bit tough to swallow for a small practice. The free tier runs out of monthly tasks sort of quickly, and the jump to the paid plans feels a bit steep when you're really only using it for one or two basic workflows. Also, when a connection randomly breaks, the error notifications can be pretty intimidating and jargon-heavy. As a non-tech person, trying to decipher the troubleshooting logs to figure out why a Zap failed can be more work than I want to take on. Usually, I just have to turn it off and turn it back on again to fix it. Review collected by and hosted on G2.com.

Zapier does the day to day tasks that I don’t have the capacity to do myself, allowing me to offer a high standard of customer care. This includes communication with my customers before, during, and after their stay. It’s resulted in more happy customers and more 5 star reviews for my company. Review collected by and hosted on G2.com.

I think I could use the tool to do more workflows, but I’m not very tech savvy and don’t know how to use all the functions. Review collected by and hosted on G2.com.