# Make vs Zapier Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zapier excels in its ability to connect thousands of apps without any coding, making it a favorite for users looking to automate repetitive tasks. Many users appreciate how it saves hours of manual work, such as automating the process of saving email attachments to cloud storage.
- **Users say** that Make offers a user-friendly interface and a variety of integrations, particularly for core functionalities. Reviewers highlight its simplicity and the ease of use, which makes it a solid choice for those who prioritize a straightforward setup.
- **According to verified reviews** , Zapier's implementation process is notably quick and intuitive, with users praising the onboarding wizard that helps them get started without hassle. This ease of setup is a significant advantage for teams looking to hit the ground running.
- **Reviewers mention** that while Make has a strong focus on programmability and a wide range of tools, some users find that it can struggle with more complex integrations compared to Zapier, which is often seen as more robust in handling diverse workflows.
- **Users highlight** that Zapier's support is generally reliable, with many finding it easy to navigate the platform and troubleshoot issues. In contrast, while Make's support is decent, some users feel it could be improved to match the level of assistance provided by Zapier.
- **G2 reviewers note** that both platforms have strong automation capabilities, but Zapier's extensive library of pre-built connectors often gives it an edge, allowing users to quickly set up integrations without needing to build custom solutions, which can be a time-saver for busy teams.



| | Make | Zapier | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 310 | 2,071 | 
| **Largest Market Segment** | Small-Business (77.9% of reviews) | Small-Business (71.3% of reviews) | 
| **Entry Level Price** | Free | Free | 

---
## Top Pros & Cons

### Make

Pros:
- Automation (22 reviews)
- Ease of Use (20 reviews)

Cons:
- Error Handling (7 reviews)
- Learning Curve (7 reviews)

### Zapier

Pros:
- Ease of Use (302 reviews)
- Automation (273 reviews)

Cons:
- Expensive (125 reviews)
- Complexity (107 reviews)

---
## Ratings Comparison
| Rating | Make | Zapier | 
|---|---|---|
  | **Meets Requirements** | 9.1 (213 reviews) | 9.0 (1739 reviews) | 
  | **Ease of Use** | 8.4 (216 reviews) | 8.6 (1771 reviews) | 
  | **Ease of Setup** | 8.2 (164 reviews) | 8.6 (1258 reviews) | 
  | **Ease of Admin** | 8.5 (120 reviews) | 8.8 (776 reviews) | 
  | **Quality of Support** | 8.3 (174 reviews) | 8.4 (1438 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (110 reviews) | 8.8 (727 reviews) | 
  | **Product Direction (% positive)** | 8.7 (197 reviews) | 8.9 (1676 reviews) | 

---
## Pricing

### Make

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Design, build, and automate with a visual drag-and-drop interface.

Key Features:
- 1,000 credits/month
- No-code workflow builder
- 3000+ apps

[Browse all 5 editions](https://www.g2.com/products/integromat-by-celonis-make/pricing)

#### Free Trial

Yes

### Zapier

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals starting out with automation.

Key Features:
- 1-to-1 automations
- Unlimited Zaps (Zap = automated workflow)
- Visual editor

[Browse all 5 editions](https://www.g2.com/products/zapier/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### iPaaS

| Product | Score | Reviews |
|---|---|---|
| **Make** | 8.4/10 | 127 |
| **Zapier** | 8.6/10 | 949 |

#### Development 

| Feature | Make | Zapier | 
|---|---|---|
| **Real-Time Integration** | 9.2 (107 reviews) | 9.1 (733 reviews) | 
| **API Designer** | 8.4 (63 reviews) ✓ Verified | 8.3 (364 reviews) ✓ Verified | 
| **Flow Designer** | 9.2 (85 reviews) ✓ Verified | 9.0 (495 reviews) ✓ Verified | 
| **Pre-Built Connectors** | 9.0 (83 reviews) ✓ Verified | 9.2 (540 reviews) ✓ Verified | 
| **Custom Connectors** | 8.9 (70 reviews) ✓ Verified | 8.5 (373 reviews) ✓ Verified | 
| **Reusable connectors** | 8.7 (60 reviews) | 8.7 (355 reviews) | 
| **Multi - tenant architecture** | 7.7 (54 reviews) | 8.0 (319 reviews) | 

#### Management 

| Feature | Make | Zapier | 
|---|---|---|
| **Monitoring & Notification** | 8.4 (75 reviews) ✓ Verified | 8.7 (392 reviews) ✓ Verified | 
| **Routing And Orchestration** | 8.5 (77 reviews) ✓ Verified | 8.5 (398 reviews) ✓ Verified | 
| **Data Mapping** | 8.3 (67 reviews) ✓ Verified | 8.6 (369 reviews) ✓ Verified | 
| **Data Transformation** | 8.5 (70 reviews) ✓ Verified | 8.6 (357 reviews) ✓ Verified | 
| **API Management** | Feature Not Available | 8.4 (325 reviews) | 

#### Security

| Feature | Make | Zapier | 
|---|---|---|
| **Data Encryption** | 8.3 (59 reviews) ✓ Verified | 8.7 (331 reviews) ✓ Verified | 
| **Security Standards** | 8.3 (63 reviews) ✓ Verified | 8.8 (332 reviews) ✓ Verified | 
| **Communication Protocol** | 8.4 (62 reviews) ✓ Verified | 8.7 (323 reviews) ✓ Verified | 

#### Integration Options

| Feature | Make | Zapier | 
|---|---|---|
| **Data Virtualization** | 8.5 (58 reviews) ✓ Verified | 8.7 (320 reviews) ✓ Verified | 
| **Managed File Transfers** | 8.2 (58 reviews) ✓ Verified | 8.4 (315 reviews) ✓ Verified | 
| **Big Data Processing** | 7.4 (57 reviews) ✓ Verified | 8.0 (308 reviews) ✓ Verified | 
| **EDI** | 7.5 (48 reviews) ✓ Verified | 8.0 (292 reviews) ✓ Verified | 

#### Deployment 

| Feature | Make | Zapier | 
|---|---|---|
| **Hybrid** | Feature Not Available | 8.1 (291 reviews) | 
| **Cloud to Cloud** | 8.6 (58 reviews) | 8.6 (305 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | 8.4/10 | 60 |

#### Customization - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | 8.5 (43 reviews) | 
| **Tone Customization** | Not enough data | 8.5 (40 reviews) | 
| **Security Guardrails** | Not enough data | 8.2 (39 reviews) | 

#### Functionality - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Omni-channel Support** | Not enough data | 8.5 (43 reviews) | 
| **Agent Branding** | Not enough data | 8.2 (39 reviews) | 
| **Proactive Response Capabilities** | Not enough data | 8.2 (37 reviews) | 
| **Seamless Human Escalation** | Not enough data | 7.9 (37 reviews) | 

#### Data and Analytics - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | 7.9 (39 reviews) | 
| **Contextual Awareness** | Not enough data | 7.7 (37 reviews) | 
| **Data Privacy Compliance** | Not enough data | 8.0 (35 reviews) | 

#### Integration - AI Agent Builders

| Feature | Make | Zapier | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.0 (46 reviews) | 
| **API Usage** | Not enough data | 8.8 (40 reviews) | 
| **Platform Interoperability** | Not enough data | 8.7 (36 reviews) | 
| **CRM Data Integration** | Not enough data | 8.7 (43 reviews) | 

### AI Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | 7.7/10 | 27 |

#### Workflow Design & Integration - AI Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Dependency Management** | Not enough data | 8.4 (24 reviews) | 
| **Workflow Coordination** | Not enough data | 9.2 (25 reviews) | 
| **Multi-Provider API Connectivity** | Not enough data | 8.4 (26 reviews) | 
| **Multi-Step Workflow Creation** | Not enough data | 8.8 (25 reviews) | 
| **Enterprise System Integration** | Not enough data | 8.0 (23 reviews) | 
| **Real-Time Data Pipelines** | Not enough data | 8.2 (23 reviews) | 

#### Performance Optimization & Analytics - AI Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Workflow Performance Dashboards** | Not enough data | 7.2 (23 reviews) | 
| **Workflow Reporting** | Not enough data | 7.2 (24 reviews) | 
| **Resource Utilization Monitoring** | Not enough data | 7.5 (23 reviews) | 
| **Computational Resource Management** | Not enough data | 7.0 (23 reviews) | 
| **Dynamic Scaling** | Not enough data | 7.1 (23 reviews) | 
| **Component Monitoring** | Not enough data | 7.3 (22 reviews) | 

#### Governance & Compliance Controls - AI Orchestration

| Feature | Make | Zapier | 
|---|---|---|
| **Regulatory Compliance** | Not enough data | 7.3 (22 reviews) | 
| **Governance Policy Enforcement** | Not enough data | 7.2 (22 reviews) | 
| **Role-Based Access Control** | Not enough data | 7.6 (22 reviews) | 
| **Audit Trail Management** | Not enough data | 7.3 (21 reviews) | 
| **Security Protocols** | Not enough data | 7.3 (22 reviews) | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Make** | N/A | N/A |
| **Zapier** | 8.1/10 | 131 |

#### Agentic AI - Productivity Bots

| Feature | Make | Zapier | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (111 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (122 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (90 reviews) | 
| **Decision Making** | Not enough data | 7.6 (92 reviews) | 

---
## Categories
**Shared Categories (3):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [iPaaS Software](https://www.g2.com/categories/ipaas), [API Marketplaces](https://www.g2.com/categories/api-marketplace)


**Unique to Zapier (2):** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [AI Orchestration Software](https://www.g2.com/categories/ai-orchestration)


---
## Reviewer Demographics

### By Company Size

| Segment | Make | Zapier | 
|---|---|---|
| **Small-Business** | 77.9% | 71.3% | 
| **Mid-Market** | 18.4% | 24.1% | 
| **Enterprise** | 3.7% | 4.6% | 

### By Industry

#### Make

- **Marketing and Advertising:** 16.1%
- **Computer Software:** 12.5%
- **Information Technology and Services:** 10.0%
- **Financial Services:** 3.6%
- **Retail:** 3.2%
- **Health, Wellness and Fitness:** 2.5%
- **Education Management:** 2.5%
- **Accounting:** 2.5%
- **Internet:** 2.2%
- **Construction:** 1.8%
- **Other:** 43.0%

#### Zapier

- **Marketing and Advertising:** 16.6%
- **Information Technology and Services:** 10.3%
- **Computer Software:** 9.1%
- **Real Estate:** 3.9%
- **Financial Services:** 3.7%
- **Internet:** 3.7%
- **Health, Wellness and Fitness:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Consulting:** 2.3%
- **Higher Education:** 2.2%
- **Other:** 42.4%

---
## Alternatives

### Alternatives to Make

- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7574 reviews)
- [Workato](https://www.g2.com/products/workato/reviews) — 4.7/5 stars (755 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (748 reviews)
- [Integrately](https://www.g2.com/products/integrately/reviews) — 4.7/5 stars (704 reviews)
- [Tray.ai](https://www.g2.com/products/tray-ai/reviews) — 4.5/5 stars (158 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1052 reviews)
- [IFTTT](https://www.g2.com/products/ifttt/reviews) — 4.5/5 stars (117 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (283 reviews)
- [Boomi](https://www.g2.com/products/boomi/reviews) — 4.4/5 stars (505 reviews)
- [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) — 4.5/5 stars (576 reviews)

### Alternatives to Zapier

- [Workato](https://www.g2.com/products/workato/reviews) — 4.7/5 stars (755 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (748 reviews)
- [Integrately](https://www.g2.com/products/integrately/reviews) — 4.7/5 stars (704 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7574 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1052 reviews)
- [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) — 4.4/5 stars (398 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (283 reviews)
- [Tray.ai](https://www.g2.com/products/tray-ai/reviews) — 4.5/5 stars (158 reviews)
- [IFTTT](https://www.g2.com/products/ifttt/reviews) — 4.5/5 stars (117 reviews)

---
## Top Discussions

### Make

- Title: [What is Make (formerly Integromat) used for?](https://www.g2.com/discussions/what-is-make-formerly-integromat-used-for) — 2 comments
  > **Top comment:** "Hi,
Make (formely Integromat) is used to automate work actions by means of scenarios (for example, save your incoming emails in an excel spreadsheet without..."
- Title: [How good is Integromat?](https://www.g2.com/discussions/how-good-is-integromat) — 2 comments
  > **Top comment:** "So far it solved all the scenarios where I needed it, where Z***** failed. Once you understand how to use the data manipulation functions you can literally..."
- Title: [What is Integromat?](https://www.g2.com/discussions/what-is-integromat) — 2 comments
  > **Top comment:** "Integromat is a powerful integration platform that allows you to visualize, design and automate your work in minutes"
- Title: [Can i schedule an operation to run 24 hours after the trigger started?](https://www.g2.com/discussions/can-i-schedule-an-operation-to-run-24-hours-after-the-trigger-started) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Diego, you can use our data store module to schedule the start of the operation, please watch this tutorial to get more info -..."
- Title: [How can i join and support the community?](https://www.g2.com/discussions/12121-how-can-i-join-and-support-the-community) — 2 comments, 1 upvote
  > **Top comment:** "You can find the official Integromat community at Facebook: https://www.facebook.com/groups/integromat/"

### Zapier

- Title: [Is Zapier an app?](https://www.g2.com/discussions/is-zapier-an-app) — 4 comments
  > **Top comment:** "Yes"
- Title: [What is Zapier used for?](https://www.g2.com/discussions/what-is-zapier-used-for) — 3 comments
  > **Top comment:** "To connect different services that a business may use. It also allows you gives you more time by automating processes. "
- Title: [What is the best way to implement this system in a small business?](https://www.g2.com/discussions/11974-what-is-the-best-way-to-implement-this-system-in-a-small-business) — 3 comments, 1 upvote
  > **Top comment:** "The implementation of this tool would not be tough. We took around 2 weeks to automate using Zapier.
"
- Title: [What does Zapier cost?](https://www.g2.com/discussions/what-does-zapier-cost) — 2 comments
  > **Top comment:** "Zapier offers several pricing tiers based on usage requirements. The higher the usage needed, the higher the cost. They also offer a discount to pay annually..."
- Title: [How good is Zapier?](https://www.g2.com/discussions/how-good-is-zapier) — 2 comments
  > **Top comment:** "Its good, but expensive.
Easy to use and to create zaps."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/integromat-by-celonis-make-vs-zapier)