Top 10 Cloud Contact Alternatives & Competitors

(17)4.5 out of 5

Ytel is not the only option for Contact Center Software. Explore other competing options and alternatives. Contact Center Software is a widely used technology, and many people are seeking powerful, user friendly software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Ytel include calls and communication. The best overall Ytel alternative is Talkdesk. Other similar apps like Ytel are Five9 Intelligent Cloud Contact Center Platform, NiCE CXone Mpower, Genesys Cloud CX, and UJET. Ytel alternatives can be found in Contact Center Software but may also be in AI Customer Support Agents Software or Conversational Support Software.

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Best Paid & Free Alternatives to Ytel

Talkdesk
Five9 Intelligent Cloud Contact Center Platform
NiCE CXone Mpower
Genesys Cloud CX
UJET
Dixa
Aircall
Salesforce Service Cloud

Top 10 Alternatives to Ytel Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Ytel stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Telecommunications, and Food Production, and find the best product for your business.

Talkdesk

By Talkdesk

4.4/5

(2,503)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Ytel, Talkdesk is:

Slower to reach roi

More expensive

Categories in common with Cloud Contact:

Contact Center

Five9 Intelligent Cloud Contact Center Platform

By Five9

4.1/5

(583)

Product Description

Reviewers say compared to Ytel, Five9 Intelligent Cloud Contact Center Platform is:

Slower to reach roi

More expensive

Categories in common with Cloud Contact:

By NiCE

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to Ytel, NiCE CXone Mpower is:

Slower to reach roi

Categories in common with Cloud Contact:

Contact Center

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UJET

By UJET

4.7/5

(1,120)

Product Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Reviewers say compared to Ytel, UJET is:

Slower to reach roi

Easier to admin

Easier to set up

Categories in common with Cloud Contact:

By Dixa

Product Description

Reviewers say compared to Ytel, Dixa is:

Slower to reach roi

Categories in common with Cloud Contact:

By Aircall

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to Ytel, Aircall is:

Slower to reach roi

Categories in common with Cloud Contact:

Contact Center

Salesforce Service Cloud

By Salesforce

4.4/5

(7,180)

Product Description

Reviewers say compared to Ytel, Salesforce Service Cloud is:

Slower to reach roi

More expensive

Categories in common with Cloud Contact:

By Nextiva

Product Description

Reviewers say compared to Ytel, Nextiva is:

Slower to reach roi

More expensive

Categories in common with Cloud Contact:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Reviewers say compared to Ytel, JustCall is:

Slower to reach roi

Categories in common with Cloud Contact:

Contact Center