--- title: yellow.ai Reviews meta_title: 'yellow.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 107 reviews by the users' company size, role or industry to find out how yellow.ai works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 107 scale: '5' date_modified: '2026-08-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # yellow.ai Reviews **Vendor:** yellow.ai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 107 ## About yellow.ai Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. ## yellow.ai Pros & Cons **What users like:** - Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels. (11 reviews) - Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience. (10 reviews) - Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support. (9 reviews) - Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms. (9 reviews) - Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms. (9 reviews) - Helpful (8 reviews) - Artificial Intelligence (7 reviews) - Customer Engagement (7 reviews) - Features (6 reviews) - Customization (5 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively. (7 reviews) - Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology. (6 reviews) - Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience. (3 reviews) - Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations. (3 reviews) - Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges. (3 reviews) - Difficult Learning (3 reviews) - Expensive (3 reviews) - Users often face **integration complexities** with Yellow.ai, finding it challenging to connect with existing systems effectively. (3 reviews) - Users experience **poor customer support** with slow response times and lack of proactive communication from the support team. (3 reviews) - Chatbot Limitations (2 reviews) ## yellow.ai Reviews ### 1. Chat Bot solution for multi channel to reach your customer **Rating:** 4.0/5.0 stars **Reviewed by:** Bayuaji S. | Digital Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2021 **What do you like best about yellow.ai?** the bot train, the bot journey, supportive team support and responsive account manager **What do you dislike about yellow.ai?** need more effort to justify and adjust to our business process **What problems is yellow.ai solving and how is that benefiting you?** solve the load to our live agents to answer for a customer to our most basic enquiry. quick response since handling by bot not rely to human ### 2. Yellow Messenger is an innovative platform with various concepts of Bot building **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal K. | Lead Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about yellow.ai?** 1. Integration 2. Scalability 3.scope of Customization **What do you dislike about yellow.ai?** 1. Ease of use 2. Customer Support 3. Inconsistencies **Recommendations to others considering yellow.ai:** Make sure the customization options which are present are according to your need. You can always get it changed as per your need. **What problems is yellow.ai solving and how is that benefiting you?** We are using yellow.ai to provide a seamless bot experience to our customers. ### 3. Yellow.ai fixed our customer feedback issues **Rating:** 5.0/5.0 stars **Reviewed by:** Ahammad K. | Digital Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about yellow.ai?** Ease of use. Connectivity. Excellent Service and Support team. **What do you dislike about yellow.ai?** Billing process and initial financial assistance **Recommendations to others considering yellow.ai:** Great product for conversational intelligence. **What problems is yellow.ai solving and how is that benefiting you?** Operational inefficiency. ### 4. Yellow Messenger Review **Rating:** 4.5/5.0 stars **Reviewed by:** Dharaneesh E. | Assistant Manager Customer Experience/Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about yellow.ai?** The interface and the connection to customers made user friendly **What do you dislike about yellow.ai?** Nothing till date everything is perfect **Recommendations to others considering yellow.ai:** If You are looking for a Customer Support Messenger Platform Yellow Messenger is the right one **What problems is yellow.ai solving and how is that benefiting you?** Customer Support and the Customer Interaction ### 5. My experience with Yellow Messenger has been Wow. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajendra B. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2021 **What do you like best about yellow.ai?** Highly trained AI/ML engine catering to my need. Its value for money. **What do you dislike about yellow.ai?** All good. Team is very helpful. No downsides. **Recommendations to others considering yellow.ai:** Yellow.ai team is very friendly & approachable. They are highly skilled & expert in their field. Ready to help anytime. Pleae explore their services. **What problems is yellow.ai solving and how is that benefiting you?** Excellent customer service is hallmark of any customer centric organization. Today is the era of self service & anytime/anywhere banking. Through Yellow.ai's AI/ML powered Chatbots & Whatsapp channel we are providing such a digital platform on various channels to our customers. ### 6. Superb Bot Builder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about yellow.ai?** Creating a chatbot was smooth and seamless. I especially enjoyed the process of creating journeys and utternces. The option of having multiple languages in the bot I created was superb. **What do you dislike about yellow.ai?** I couldn't use the code option as it is a premium option; however, the fact that I was able to create a few journeys without code was remarkable. **What problems is yellow.ai solving and how is that benefiting you?** Communication challenges. The benefit realized is the ability to have seamless interaction between different products and their consumers. ### 7. Refferal to Friend **Rating:** 4.5/5.0 stars **Reviewed by:** Dharaneesh E. | Assistant Manager Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about yellow.ai?** Interface and service of Yellow Messenger **What do you dislike about yellow.ai?** Nothing to be specified everything seems ok **What problems is yellow.ai solving and how is that benefiting you?** Customer Relationship problems has been sorted out ### 8. Chat Bot Platform for Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about yellow.ai?** Real-time chatting with customers, file sharing, conversations and quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data. **What do you dislike about yellow.ai?** You can not download ticket data for more than 30 days and this is limitation I don't like to have any software. **Recommendations to others considering yellow.ai:** Highly recommended to professionals to connect with customer in real time. **What problems is yellow.ai solving and how is that benefiting you?** I can connect with customers directly on their WhatsApp to provide a real-time solution. ### 9. Yellow Messenger is an innovative platform which helped me learn various concepts of Bot building **Rating:** 5.0/5.0 stars **Reviewed by:** Taranvir SIngh S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Yellow Messenger is such a brilliant bot building platform which has various advantages listed below-: 1. Yellow Messenger is one of those platform which provides you a complete package you require for building innovative bots. 2. They Provide easy to integrate bot solutions on various platforms out there in the market. 3. This is the platform which provides touches each and every concept of the Bot Building 4. The components one require for building bots are organized beautifully on Yellow Messenger platform. **What do you dislike about yellow.ai?** Well I didn't find any major downside of using Yellow Messenger Platform but instead would really like to recommend it for all the beginners wanting to kickstart their Bot Building journey. **What problems is yellow.ai solving and how is that benefiting you?** The Various Business problems which Yellow Messenger helped me solve are-: 1. One of the biggest problem which YM helped me solve is client side user experience. Through their innovative client side solutions you can build beautiful bots. 2. Secondly it helped me bring in some missing components which developers usually miss while developing bots for clients. ### 10. Bot Training LTI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about yellow.ai?** The knowledge and teaching technique by SME. Overall great experience and fun task. **What do you dislike about yellow.ai?** The Bot application can be made more user-friendly and analytics can be improved. **What problems is yellow.ai solving and how is that benefiting you?** Building Chatbot and assistants using developer-friendly IDE. ### 11. Futuristic platform for conversational commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about yellow.ai?** Onboarding and easy to set up and get started with the operation **What do you dislike about yellow.ai?** As products are new needs more intuitive design and user experience **What problems is yellow.ai solving and how is that benefiting you?** Customer engagement and conversational commerce flow ### 12. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about yellow.ai?** Very well organized and wonderfully explained. It was great to hear from all the experts. **What do you dislike about yellow.ai?** Nothing.. Its a wonderful platform to use. **What problems is yellow.ai solving and how is that benefiting you?** Learning how to build a bot on a leading conversational AI platform will enable participants to innovate for enterprises, get hands-on experience with the latest technology, and enhance career growth opportunities. This interesting workshop had no prior requirements. Industry mentors have guided us and helped bring our ideas to come to life. It was an great opportunity to skill-up and get high on the coolest tech in town with no strings attached ### 13. A very fun filled, interesting and educative experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** The Yellow Messenger community team is very helpful and supportive in terms of queries. The ByoB event was very well organized, imparting all the required basics of building a chat bot. The speakers spoke on a wide range of topics which was very insightful **What do you dislike about yellow.ai?** Some of the features are not available for the participants. The steps for API integration could have been more elaborately explained. **Recommendations to others considering yellow.ai:** This is the best platform to get the insights of working on building a chat bot. This can be the first step in starting a career in conversational AI or chat bot building **What problems is yellow.ai solving and how is that benefiting you?** It is providing a very easy to use platform for people who are interested in building chat bots. The platform in very intuitive and smooth. ### 14. Code Less Create More **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about yellow.ai?** creative solutions where technicalities are no barrier and creativity is the only thing that matters, never the less the best in terms of easy, flexible and highly adaptive over various platforms is the best feature that in liked in it **What do you dislike about yellow.ai?** The support that is available is currently low when compared to other solutions available **Recommendations to others considering yellow.ai:** Easy to use, and realize the product that you are aspiring for without any technical barriers **What problems is yellow.ai solving and how is that benefiting you?** We are planning to solve the problem of easy and faster chat bot for local F&B industries to improve the customer experience, these local stores cannot invest more on man power or employ technical person to design a workflow, So for them the low total cost solution provided by yellow messenger helps them. Once some one likes this idea of creating the solution with minimal technical expertise then i think this would spread like rapid wild fire among the small scale businesses ### 15. A good place to start building bots **Rating:** 4.5/5.0 stars **Reviewed by:** Srinath S. | Correspondent, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about yellow.ai?** The simplicity of the platform to get one started, developer or non developer, into the world of conversational AI. **What do you dislike about yellow.ai?** Lack of support for various other languages apart from JAVA and node.js **Recommendations to others considering yellow.ai:** Go for it. They are making improvements to stay in the business for a long time. This is with respect to adding more developer options and improving user experience. **What problems is yellow.ai solving and how is that benefiting you?** I am solving for use cases in media. I have realised reduced interaction times with highly structured information collection all the while attending hundreds of users at a time. ### 16. It's been a wonderful journey so far working with YM and I hope it would continue to be. **Rating:** 4.0/5.0 stars **Reviewed by:** Janani P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about yellow.ai?** The cloud functions are a blessing to developers. The platform gets upgraded often which makes it better every time. **What do you dislike about yellow.ai?** If there's a way to toggle between the same step & cloud function where we left off, it would be better. Also, more documentation about various concepts would be helpful. A lot of it seems incomplete. Since the platform gets upgraded often, it would be better if we get a Mail/Notification about the latest updates & features. **Recommendations to others considering yellow.ai:** Go for it. They have an amazing ready-to-use platform with brilliant support and technology. **What problems is yellow.ai solving and how is that benefiting you?** Since Yellow Messenger is a ready to use, developer friendly platform, I could spend more time on building the Bots than work on setup etc. I've worked on building bots for BFSI Usecases and I could add in security features like OTP, Timeout etc. ### 17. Srinivas Kumar b **Rating:** 5.0/5.0 stars **Reviewed by:** Srinivas Kumar B. | Environment Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2020 **What do you like best about yellow.ai?** Good training + material. Simple instructions to create bot in a sandbox. Got exposure to use AI bot and it helped me to think of using it on my organisation **What do you dislike about yellow.ai?** no comments All good. Course is very precise and clear **Recommendations to others considering yellow.ai:** I recommend others to go through yellow messenger AI bot training and suggest to use it in their organisation. **What problems is yellow.ai solving and how is that benefiting you?** I want to solve following problems Better customer engagement and service Data analytics and insights Cost saving using AI bot ### 18. YM Hack-a-view **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2020 **What do you like best about yellow.ai?** I liked the easy to user interface for building the chat bots, which I relied upon to inculcate friendly conversations for better customer experience. **What do you dislike about yellow.ai?** I was sort of uncomfortable with the fact that the platform only exposes its developer services for Node.Js language. It would have been quite convenient if Python could be supported as well. Also, I realized that the generic responses would not perform as expected everytime, so it would be great if this issue can be resolved. **What problems is yellow.ai solving and how is that benefiting you?** I participated in the bot challenge hackathon by yellow messenger. The problem that my team wanted to solve was the trouble associated with the fake news, which recently has caused a lot of unrest in India leading to people getting against doctors, policemen and government. The fact that fake news seems to be quite real and the human tendency of thinking it correct and believing in myths/superstitions that usually are leveraged by the fake sources has already proved to be deadly. Hence, we tried to come up with a friendly solution using a chat bot which could assist human beings at places where such news are spread i.e. social media platform and this is quite an advantage because any suspicious news can be checked on authenticity then and there. This could bring in a lot of awareness amongst people and this is exactly what we aim for. ### 19. A decent experience of how bots are created and what knowledge is required for creation. **Rating:** 4.0/5.0 stars **Reviewed by:** Sudheer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2020 **What do you like best about yellow.ai?** UI design is so simple in the yellow messenger platform. I liked It the most. The integration of databases and coding when needed is a nice experience. **What do you dislike about yellow.ai?** Coding should be done using node js. I dislike that. But learning node js basics in the little span is challenging. We can also use python for conversational bots. So, I prefer using python as it was my background. **Recommendations to others considering yellow.ai:** It is a good platform. I recommend this platform as this is very easy to use. It comes handy by using it. **What problems is yellow.ai solving and how is that benefiting you?** We can utilize these bots for a lot of uses. These Conversational AI bots can be used for mood changes in depressed people. ### 20. its friendly to use and also helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Maheswari N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about yellow.ai?** its friendly to use due to certain features and helpful, I like the cloud function and working with it, found so comfortable **What do you dislike about yellow.ai?** there are no such this which I find complex thereby I dont dislike anything **Recommendations to others considering yellow.ai:** No advice as such there are doing well, its user friendly **What problems is yellow.ai solving and how is that benefiting you?** it helps how to communicate with the client where different opinion are taken into considered using function it is found to be possible ### 21. Efficient Platform to build your Chat BOT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about yellow.ai?** I came to know about this tool when their team organized the training event and i participated in that training. After the completion of the training i started building a Chat BOT through their tool and its UI is very easy for a person who is looking for the career in this field. Everything is so simply structured that i did not face any challenge while doing development or testing of the BOT. **What do you dislike about yellow.ai?** Sometimes the BOT does not efficiently work on every browser, the most supported browser is Chrome only. You can face some issues while executing the BOT through Firefox, their support team should look into the same to get it fixed. **Recommendations to others considering yellow.ai:** If you are looking for the Future in this Chat BOT field and you are newbie then you must try this tool to get the fair understanding of the the complete cycle. **What problems is yellow.ai solving and how is that benefiting you?** Their team provided some assignments after completion of the training and i completed the project before the timelines. Benefits: I was able to get the fair understanding of the Chat BOT, now i can create more complex Chat Bots in future. ### 22. Tech Savvy And Agile Team Providing Better Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about yellow.ai?** The YM team is very agile in understanding the customer requirements and deliver as per the customer expectations. The entire team is very tech savvy as a result they are always available with the solution. The team has excellent understanding of business problems and takes proactive steps steps to mitigate risk. **What do you dislike about yellow.ai?** Absolutely nothing negative to report. We have a wonderful experience with the entire YM team since past 3-4 years. **Recommendations to others considering yellow.ai:** Yellow Messenger has a wonderful blend of tech savvy and project management team delivering state of the art solutions to its customers. They are very agile in understanding the customer requirement and deliver as per the customer expectations. The team has excellent understanding of business problems and takes proactive steps to mitigate risk. **What problems is yellow.ai solving and how is that benefiting you?** We wanted a solution to address the repeated queries of our customers like knowing the pending bill amount, register a No Supply compliant, know our bill collection center location etc to our IVR and Customer Care center. The solution has helped us optimize our resources engaged into monotonous activities, reduce the TAT in addressing the repetitive queries, reduced manual errors and has improved our response management. ### 23. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lijo M Loyid M. | Ingénieur logiciel, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2020 **What do you like best about yellow.ai?** Feature rich. Easy to develop and integrate. Friendly UI **What do you dislike about yellow.ai?** Nothing as such. All necessary features is included **What problems is yellow.ai solving and how is that benefiting you?** With this, business can bring up automation seamlessly and can scale ### 24. The best and easy platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** The sessions they conducted and the way they explained about this platform were very helpful. I have truly benefited from this new skill, and it is a great opportunity. Also, thanks for the opportunity to submit my bot. **What do you dislike about yellow.ai?** Frankly, nothing more; I am very much impressed by their response to my emails and the support from the team. **Recommendations to others considering yellow.ai:** Yellow Messenger is the best platform for business categories. **What problems is yellow.ai solving and how is that benefiting you?** Chatbot is an excellent feature for the customer journey, and in pandemic situations like Covid-19, YellowMessenger provided a great boost and solutions for all business categories to meet customer expectations. Really awesome. ### 25. Learning Bot was awesome and it was very logical in the way that works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Will be able to know the basic elements to build the bot and also the flow and steps are way very interesting **What do you dislike about yellow.ai?** I dint experience any cons and infact it was very knowledgeable sessions which gave me more insights on building the bot **What problems is yellow.ai solving and how is that benefiting you?** Chatbot was about business concept and the varieties of options to choose from was able to minimize the human interference ### 26. Great to see new product and hope will lead market soon **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Flow was simple and easy to understand the process. Kudo's to the developers and their creativity **What do you dislike about yellow.ai?** Nothing much on dislike. Can create some frame work which will helps to understand the flow **What problems is yellow.ai solving and how is that benefiting you?** Yellow messenger helps to increase creativity with the help of chat bot and will achieve bigger in the forth coming years as technology evolves ### 27. Yellow Message has a advance chat bot platform **Rating:** 4.0/5.0 stars **Reviewed by:** Vinay M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about yellow.ai?** The Cloud function is amazing, where I can do the required customization for the better user experience. **What do you dislike about yellow.ai?** It is good that the platform gets updated every now and then. It would be great u could send notification regarding the Updates. **Recommendations to others considering yellow.ai:** It was a great experience in the Yellow Messager chatbot. The platform provides huge options to play around with chatbots. The best thing the cloud functions. I would highly recommend it. **What problems is yellow.ai solving and how is that benefiting you?** It was great to know that I was able to connect to different channels like WhatsApp, Facebook, and etc. ### 28. Bot development using AI **Rating:** 4.0/5.0 stars **Reviewed by:** Roshan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** User-Friendly Environment for Bot Development. **What do you dislike about yellow.ai?** Sometimes, wrong intent being triggered while giving commands to bot. **Recommendations to others considering yellow.ai:** Need more advanced tutorials for developers. **What problems is yellow.ai solving and how is that benefiting you?** An AI bot with local language support can help to communicate better with local people. ### 29. A go-to solution for operational efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Prafulla P. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2020 **What do you like best about yellow.ai?** A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multi-folds **What do you dislike about yellow.ai?** A bit more innovation in the live chat agent dashboard and csv reports **Recommendations to others considering yellow.ai:** The bot can be customized at several levels. Feel free to discuss the requirements in detail and leave it on the Yellow Messenger team to execute. **What problems is yellow.ai solving and how is that benefiting you?** Better allocation of resources and reducing the incoming volume without impact on quality of customer interactions. **Official Response from Vartika Verma:** > Thank you so much for your review, Prafulla. Your feedback is well received and you'll receive updates from your account manager on the features and revamp plans. ### 30. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Alagappan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Experience which I took and trainers which are very helpful to us **What do you dislike about yellow.ai?** Nothing. I liked all about yellow messenger. **What problems is yellow.ai solving and how is that benefiting you?** No problems. Benefits the BOT was very user friendly to learn quickly for a freshers. ### 31. Excellent BOT creation Portal **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Easy to create bots. Yellow messenger community forum gives good techinical support **What do you dislike about yellow.ai?** Irregular bugs comes which will be fixed after informing only. **Recommendations to others considering yellow.ai:** Good bot creation portal **What problems is yellow.ai solving and how is that benefiting you?** Bot creation ### 32. Good chat robot creation portal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2020 **What do you like best about yellow.ai?** Flexibility, integrity, good support, **What do you dislike about yellow.ai?** Sometimes small bugs rise in the system which user can't fix **What problems is yellow.ai solving and how is that benefiting you?** Bot creation and implementation ### 33. Build Your own Bot Sessions Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2020 **What do you like best about yellow.ai?** The way session was given was very helpful in understanding & implementing our own Bots and mentors were assigned to each table to solve our problems **What do you dislike about yellow.ai?** second session was kind of repetitive , instead of spending time on same thing add few more content to explore **What problems is yellow.ai solving and how is that benefiting you?** Chat Bot creation problem , instant replies we can get and user friendly platform to design ### 34. Attended build you bot workshop and learned about the same. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** The platform has whole lot of features and if you want to build your featured bot, it can be done quite easily. **What do you dislike about yellow.ai?** The ui needs to be made more user friendly so that a bigger could easily understand without watching much of tutorials about the platform. **What problems is yellow.ai solving and how is that benefiting you?** A non technical team can easily build a bot without requirement of much technical knowledge. ### 35. State of the art technology **Rating:** 5.0/5.0 stars **Reviewed by:** Aavi M. | Content Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about yellow.ai?** Great experience. The technology is state of the art. One can easily adopt and internalize their conversational AI platform. Highly recommended. But what I love the best is their altruism. Yellow Messenger truly believes in optimizing and helping businesses. **What do you dislike about yellow.ai?** I haven't had any bad experiences so I can't complain. **Recommendations to others considering yellow.ai:** Definitely go with it **What problems is yellow.ai solving and how is that benefiting you?** With Yellow Messenger, businesses can back their business continuity planning at these trying times. Besides, automation is a definite yes to bring operations up to scale. But no one to do it better than YM. They're products are detailed and highly flexible to fit any need. ### 36. demonstration of the tool was good but I dropped a query to YM team on mail which was not answered **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about yellow.ai?** demonstration of the tool to build the bot **What do you dislike about yellow.ai?** I had an issue accessing the bot build by me during 2nd day of the session. Later I wasn't able to find my bot and had dropped a query to YM team on mail which was not answered. **What problems is yellow.ai solving and how is that benefiting you?** it was useful and can be utilized for customer facing application with self help sort of assistance. ### 37. It was great learning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Something new and fun concepts, mainly Bot building **What do you dislike about yellow.ai?** I wanted to learn more as developer s perspective but happy with what I understood **Recommendations to others considering yellow.ai:** Samd contents were repeated many times in the early session s we could avoid this. **What problems is yellow.ai solving and how is that benefiting you?** We can use to solve lot of real time problems like the one in my bot ### 38. A robust chat bot by Yellow Messenger! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about yellow.ai?** I liked the user interface design and very simple drag and drop features so that you can see the bot conversation flow quickly and re-design. Also, you can share with anyone to test your bot. Looking at delivery plan, it can be deployed within a month time. **What do you dislike about yellow.ai?** I believe that more features to be added at bot configuration level to bring down to low coding. **What problems is yellow.ai solving and how is that benefiting you?** I am using Yellow Messenger to build chat bot across domains that will be useful for end users to quickly connect with Bot or Agent to resolve their queries. ### 39. A wonderful team **Rating:** 4.0/5.0 stars **Reviewed by:** Kesav S. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2020 **What do you like best about yellow.ai?** The amazing support from YellowMessenger and its team. **What do you dislike about yellow.ai?** One downside of using YellowMessenger is keeping track of the variables stored in memory and getting the journey slugs. **What problems is yellow.ai solving and how is that benefiting you?** Building bots for banking use cases, real estate, etc. One benefit is the flexibility and the features that YM provides. ### 40. This session has given me a good understanding on how simple is use to use yellow messenger. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2020 **What do you like best about yellow.ai?** Very easy to understand and use to create bot. **What do you dislike about yellow.ai?** all good , I do not see any dislike of it. **What problems is yellow.ai solving and how is that benefiting you?** Creating a bot has been very easy with yellow messenger. There is no challenge of spending time to learn coding required for chatbot. ### 41. Development Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about yellow.ai?** The user interface of the web development portal. Ease to use **What do you dislike about yellow.ai?** Nothing is there which dislike it. The development is user friendly **What problems is yellow.ai solving and how is that benefiting you?** Chatbot in medical & healthcare industry to bring Doctor, Nurses & Patients in same platform ### 42. Insights and Exciting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about yellow.ai?** Good user interface and detailed sessions **What do you dislike about yellow.ai?** Bot access can be given from day 1.So, all the doubts can be easily clarified **Recommendations to others considering yellow.ai:** Great System but additional support would be more helpful **What problems is yellow.ai solving and how is that benefiting you?** All redundant questions can be easily answered with the help of a bot. ### 43. It was worth attending and have learnt something new today. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about yellow.ai?** Learning how a Chat bot works and it's functions **What do you dislike about yellow.ai?** No Comments. There is nothing as such that I dislike about YM **What problems is yellow.ai solving and how is that benefiting you?** Learnt how to use Chat bot to clear certain repetitive customer query. ### 44. It was good experience in building chatbot. Learnt lot of new concepts. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Not much programming is needed to build the chatbot. **What do you dislike about yellow.ai?** Nothing much to dislike. It was a good experience. **What problems is yellow.ai solving and how is that benefiting you?** We can solve lot of problems which will automate our day to day work. ### 45. Build bots easily with many features available. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** Flexibilidad para integrarse con plataformas de redes sociales. **What do you dislike about yellow.ai?** Working on tables could be done with clicks instead of writing code. **What problems is yellow.ai solving and how is that benefiting you?** Nothing but can be used for various things. ### 46. Excellent and easy to use tool for chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Ram K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about yellow.ai?** It was easy to learn and implement with minimal exposure to coding in the beginning. **What do you dislike about yellow.ai?** Firefox doesn't fully support the the platform and hence sometimes bot got disconnects from the sandbox in between training the bot. **What problems is yellow.ai solving and how is that benefiting you?** this can be used to minimize the customer support executives to interact with the customers on repeated/trivial issues. so it also can be used in the cost cutting with effective productivity. ### 47. One of the best chatbot platform i have ever seen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2020 **What do you like best about yellow.ai?** Since built-in function is available for most of the functionality, it is easy for the developer to develop/integrate. Yellow messenger has a very nice UI. Since Yellow messenger support multiple platform/channels, it very easy to integrate with other platform. **What do you dislike about yellow.ai?** It would be helpful for developers if it supports multiple programming languages. **Recommendations to others considering yellow.ai:** I will suggest others to use the yellow messenger as it's very good platform for developers to build a chatbot and end-user to get a good user experience **What problems is yellow.ai solving and how is that benefiting you?** To the best my knowledge and experience, connecting with a live agent is one of the best feature with the yellow messenger. ### 48. Choice tool when you have to work with global colleague **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about yellow.ai?** Speed and seamless transition with mobile. And it is more easier to communicate when you have to deal with global people around the clock during odd hours of business **What do you dislike about yellow.ai?** It is not choice tool domestically seems to be favored only with global colleagues. **Recommendations to others considering yellow.ai:** Speed is excellent. Seamless integration with the mobile is advantageous. I believe security is one of top features. **What problems is yellow.ai solving and how is that benefiting you?** Effective and intuitive tool to collaborate with offshore global workforce. East between workstation and mobile is a definite plus. ### 49. Best Platform For creating Chat-bot solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil Kumar G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2020 **What do you like best about yellow.ai?** Easy to use and almost all the options can be customization as per the requirement. **What do you dislike about yellow.ai?** I didn't find anything specific till date. **What problems is yellow.ai solving and how is that benefiting you?** The platform is good to reach our customer and provide the customer to contact us anytime. It also help to increase the customer reach as it can integrated with any app for example like whats-app. ### 50. Good platform to build Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about yellow.ai?** User-friendly to build a chat flow and create a chatbot for any usecase **What do you dislike about yellow.ai?** Training was little bit fast in few places **Recommendations to others considering yellow.ai:** It is more user friendly **What problems is yellow.ai solving and how is that benefiting you?** Planning to build a chatbot for Pharma and YM was helpful ## yellow.ai Discussions - [Can we have any discount model for the local stores](https://www.g2.com/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) - 1 comment, 1 upvote - [Can we use python for bot's coding and can we integrate it with a good UI in your platform?](https://www.g2.com/discussions/32217-can-we-use-python-for-bot-s-coding-and-can-we-integrate-it-with-a-good-ui-in-your-platform) - 2 comments, 1 upvote - [View yellow.ai pricing details and edition comparison](https://www.g2.com/products/yellow-ai/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+07%3A16%3A36+-0500&secure%5Bsession_id%5D=39e95ba3-b9a7-4683-bb11-d579acb0f473&secure%5Btoken%5D=b21ef493c5218b43bc90764350410ca03b52bd0c6bb2731961acf29d9cc42de1&format=llm_user) ## yellow.ai Integrations - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) ## yellow.ai Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **Messenger** - Sequencing - AI - Live Chat - Customization Interface - Generative AI **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Player Support Channels - Player Support Platforms** - In-Game Support - Multi-Channel Access - Self-Service Help Center **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Support Operations - Player Support Platforms** - Automated Resolution - Player Context - Case Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top yellow.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Haptik](https://www.g2.com/products/haptik/reviews) - 4.5/5.0 (164 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (401 reviews)