# Top 10 BroadVoice Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 1 If you are considering BroadVoice, you may also want to investigate similar alternatives or competitors to find the best solution. VoIP Providers is a widely used technology, and many people are seeking sophisticated, productive software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to BroadVoice include ease of use and reliability. The best overall BroadVoice alternative is Genesys Cloud CX. Other similar apps like BroadVoice are Five9 Intelligent Cloud Contact Center Platform, Nextiva, 3CX, and JustCall. BroadVoice alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to BroadVoice - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - [CallTower](https://www.g2.com/products/calltower/reviews) ## Top 10 Alternatives to BroadVoice Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how BroadVoice stacks up to the competition, check reviews from current & previous users in industries like Computer Networking, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs Genesys Cloud CX](https://www.g2.com/compare/xbp-broadvoice-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Webex Calling](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Genesys Cloud CX vs Ringover](https://www.g2.com/compare/genesys-cloud-cx-vs-ringover) - [Genesys Cloud CX vs CallTower](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 618 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Categories in common with BroadVoice: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/xbp-broadvoice-vs-five9-intelligent-cloud-contact-center-platform) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Nextiva](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [Five9 Intelligent Cloud Contact Center Platform vs Webex Calling](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-webex-calling) - [Five9 Intelligent Cloud Contact Center Platform vs Ringover](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringover) - [Five9 Intelligent Cloud Contact Center Platform vs CallTower](https://www.g2.com/compare/calltower-vs-five9-intelligent-cloud-contact-center-platform) ### 3. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,582 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs Nextiva](https://www.g2.com/compare/xbp-broadvoice-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Nextiva vs Ringover](https://www.g2.com/compare/nextiva-vs-ringover) - [Nextiva vs CallTower](https://www.g2.com/compare/calltower-vs-nextiva) ### 4. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs 3CX](https://www.g2.com/compare/3cx-vs-xbp-broadvoice) **Compare 3CX with other alternatives:** - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs JustCall](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Webex Calling](https://www.g2.com/compare/3cx-vs-webex-calling) - [3CX vs Ringover](https://www.g2.com/compare/3cx-vs-ringover) - [3CX vs CallTower](https://www.g2.com/compare/3cx-vs-calltower) ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs JustCall](https://www.g2.com/compare/xbp-broadvoice-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [JustCall vs 3CX](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Webex Calling](https://www.g2.com/compare/saas-labs-justcall-vs-webex-calling) - [JustCall vs Ringover](https://www.g2.com/compare/saas-labs-justcall-vs-ringover) - [JustCall vs CallTower](https://www.g2.com/compare/calltower-vs-saas-labs-justcall) ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs CloudTalk](https://www.g2.com/compare/xbp-broadvoice-vs-cloudtalk) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Webex Calling](https://www.g2.com/compare/cloudtalk-vs-webex-calling) - [CloudTalk vs Ringover](https://www.g2.com/compare/cloudtalk-vs-ringover) - [CloudTalk vs CallTower](https://www.g2.com/compare/calltower-vs-cloudtalk) ### 7. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,405 AI-powered communications that redefines customer engagement for modern teams. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs RingEX](https://www.g2.com/compare/xbp-broadvoice-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) - [RingEX vs Ringover](https://www.g2.com/compare/ringex-vs-ringover) - [RingEX vs CallTower](https://www.g2.com/compare/calltower-vs-ringex) ### 8. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs Webex Calling](https://www.g2.com/compare/xbp-broadvoice-vs-webex-calling) **Compare Webex Calling with other alternatives:** - [Webex Calling vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Webex Calling vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-webex-calling) - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs 3CX](https://www.g2.com/compare/3cx-vs-webex-calling) - [Webex Calling vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-webex-calling) - [Webex Calling vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-webex-calling) - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs Ringover](https://www.g2.com/compare/ringover-vs-webex-calling) - [Webex Calling vs CallTower](https://www.g2.com/compare/calltower-vs-webex-calling) ### 9. [Ringover](https://www.g2.com/products/ringover/reviews) By Ringover **Average Rating:** 4.6/5 **Total Reviews:** 494 Ringover is the flexible cloud-based phone solution for businesses who want to improve the mobility and collaboration of their employees. Free unlimited calls. Fixed and mobile numbers from 65+ destinations. Seamless CRM integration. Advanced call centre features. Start your free trial today. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [BroadVoice vs Ringover](https://www.g2.com/compare/xbp-broadvoice-vs-ringover) **Compare Ringover with other alternatives:** - [Ringover vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringover) - [Ringover vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringover) - [Ringover vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringover) - [Ringover vs 3CX](https://www.g2.com/compare/3cx-vs-ringover) - [Ringover vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringover) - [Ringover vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringover) - [Ringover vs RingEX](https://www.g2.com/compare/ringex-vs-ringover) - [Ringover vs Webex Calling](https://www.g2.com/compare/ringover-vs-webex-calling) - [Ringover vs CallTower](https://www.g2.com/compare/calltower-vs-ringover) ### 10. [CallTower](https://www.g2.com/products/calltower/reviews) By CallTower **Average Rating:** 4.3/5 **Total Reviews:** 377 CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide. Categories in common with BroadVoice: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [BroadVoice vs CallTower](https://www.g2.com/compare/xbp-broadvoice-vs-calltower) **Compare CallTower with other alternatives:** - [CallTower vs Genesys Cloud CX](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) - [CallTower vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/calltower-vs-five9-intelligent-cloud-contact-center-platform) - [CallTower vs Nextiva](https://www.g2.com/compare/calltower-vs-nextiva) - [CallTower vs 3CX](https://www.g2.com/compare/3cx-vs-calltower) - [CallTower vs JustCall](https://www.g2.com/compare/calltower-vs-saas-labs-justcall) - [CallTower vs CloudTalk](https://www.g2.com/compare/calltower-vs-cloudtalk) - [CallTower vs RingEX](https://www.g2.com/compare/calltower-vs-ringex) - [CallTower vs Webex Calling](https://www.g2.com/compare/calltower-vs-webex-calling) - [CallTower vs Ringover](https://www.g2.com/compare/calltower-vs-ringover) --- ## BroadVoice Alternatives FAQs ### What are the best alternatives to BroadVoice? The best alternatives to BroadVoice are [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3,569 reviews), [3CX](https://www.g2.com/products/3cx/reviews) (4.4/5 stars, 547 reviews), [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 stars, 2,386 reviews), and [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) (4.4/5 stars, 1,841 reviews). These alternatives offer robust VoIP services with extensive user bases and strong ratings, indicating reliable and feature-rich platforms. ### Which VoIP Providers tools do reviewers recommend instead of BroadVoice? Reviewers highly recommend [Nextiva](https://www.g2.com/products/nextiva/reviews) for its excellent customer support (127 mentions), ease of use (117 mentions), and reliable call quality (50 mentions). [3CX](https://www.g2.com/products/3cx/reviews) is praised for its ease of use (44 mentions), flexibility (23 mentions), and cost-effectiveness, with a licensing model based on simultaneous calls rather than per extension. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) is favored for its user-friendly interface (286 mentions), powerful AI-driven features like call transcription and sentiment analysis, and seamless CRM integrations. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is recommended for its ease of use (328 mentions), reliable call quality (139 mentions), and strong CRM integrations, along with AI-powered analytics and global number availability. These providers are recognized for enhancing communication efficiency and offering advanced features that support remote and distributed teams effectively, making them preferred choices over BroadVoice by G2 reviewers. ### How does BroadVoice compare to Nextiva? According to G2 data, [BroadVoice](https://www.g2.com/products/xbp-broadvoice/reviews) and [Nextiva](https://www.g2.com/products/nextiva/reviews) both hold an average rating of 4.5 stars. Nextiva outperforms BroadVoice across multiple reviewer-rated dimensions, including Meeting Requirements, Usability, Setup Ease, Admin Ease, Support Quality, and Ease of Doing Business, indicating a stronger overall user satisfaction profile. User feedback highlights Nextiva's reliability, ease of use, extensive feature set, and excellent customer support, with 127 mentions of customer support and 117 mentions of ease of use. In contrast, BroadVoice's single review notes comprehensive communication tools but points out interface complexity and navigation difficulties. This suggests that Nextiva provides a more user-friendly and supported experience for a broader range of users. ### Why do users choose Nextiva over BroadVoice? Users choose [Nextiva](https://www.g2.com/products/nextiva/reviews) over BroadVoice primarily due to its superior customer support, ease of use, and reliability. With 127 mentions of customer support and 85 mentions of reliability in user reviews, Nextiva demonstrates strong service and consistent call quality. The platform's ease of setup and administration, reflected in dimension scores of 8.4 for setup and 8.6 for admin ease, further contribute to user preference. Nextiva's integrated communication platform consolidates voice, messaging, video, and customer engagement, simplifying workflows and enhancing team collaboration. Additionally, Nextiva's extensive feature set, including voicemail-to-email, mobile app functionality, and AI-assisted call routing, adds significant value. While some users note a learning curve and occasional app glitches, the overall positive sentiment and 3,569 reviews with a 4.5-star average underscore Nextiva's strong market position and user trust compared to BroadVoice's limited feedback. ## Explore Articles - [Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements) - [Best software for monitoring cloud data access](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access) - [Best service for data analytics in tech firms](https://www.g2.com/discussions/best-service-for-data-analytics-in-tech-firms) - [Which recruitment platform offers the largest candidate database?](https://www.g2.com/discussions/which-recruitment-platform-offers-the-largest-candidate-database) - [Which video communication platform offers the most reliable conferencing features?](https://www.g2.com/discussions/which-video-communication-platform-offers-the-most-reliable-conferencing-features) - [Who offers the best VoIP packages for companies](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies) ## Spotlight Categories - [Core HR Software](https://www.g2.com/categories/core-hr) - [Expense Management Software](https://www.g2.com/categories/expense-management) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)