Xactly Reviews & Product Details

I like Xactly for the ability to automate our entire process, which really cuts our processing time down. I'm also excited about moving into AI in the near future. Review collected by and hosted on G2.com.

We have trouble with the credit assignment rules. Yes. We have issues with the current assignment tool. And complex rules. Review collected by and hosted on G2.com.

Xactly Incent continues to provide a reliable single source of truth for my compensation data. I value being able to review commissions, ACV credits, and payment details in one place, including historical information from previous years. The clear overview makes it easy to understand my current performance and compensation status. Review collected by and hosted on G2.com.

Closed-won deals can still occasionally take some time to appear in the system. Faster synchronization and clearer status information while data is being processed would make the experience even better. Review collected by and hosted on G2.com.

I like Xactly's ease of use in the UI, which is very intuitive and easy to use. I'm also excited about the upcoming AI changes, as they will allow me to produce additional reports for the teams and leadership. Review collected by and hosted on G2.com.

Analytics is difficult, especially reports based on hierarchy. If someone is not in the hierarchy, they are not included in the analytics reports. Review collected by and hosted on G2.com.

I like Xactly for its transparency and analytics in reporting. It helps me keep track of sales incentive payments and provides transparency for the sales teams to see their progress in real-time. Xactly is valuable because it assists with data management for executives and reduces the workload of manual reporting by channeling reports to the sales team, ensuring they get the monthly information they need. Review collected by and hosted on G2.com.

It's a very hierarchy-based tool. It would be great to have some features that allow for individual reporting or formatting. Reports are channeled by title, but I have some sales managers looking to see their report a certain way. This can't be done because then it will affect other team members. Review collected by and hosted on G2.com.

Xactly Incent is a cloud-based sales compensation management software designed to streamline the design, implementation, and management of incentive programs. It's particularly beneficial for organizations aiming to automate complex commission structures and provide transparency to their sales teams. Key Strengths: 1) Accurate and Transparent Calculations: The platform is praised for delivering precise commission calculations, reducing errors associated with manual processes. 2)Integration Capabilities: Xactly Incent integrates seamlessly with various systems like Salesforce CRM, enhancing its utility in diverse IT environments. 3) Customer Support: They have been doing a really great job in getting back to me about my questions related to the software. 5) They have Xactly Universities to provide lots of courses and resources to educate this software administrators, I really like this knowledge base keeps me updated and constantly learning new applications and automations. 6) Xactly have been working hard for 20 years in the Sales Compensation Software field and constantly improve their software, this persistence earns respect. Review collected by and hosted on G2.com.

1) "Reporting" application has been lunched recently. I want to get to know more about it. But having an application to provide and manage commission insights is very important to guide business side to make positive changes. 2)Backend tables should generate same report file type, either .CSV or .xlsx, I know when I download Balances Report, it is used Excel 97-2003 Workbook.xls. From consistency perspective, hope this will be updated to .xlsx or csv. Review collected by and hosted on G2.com.

I really like the visibility Xactly provides, especially since it interfaces with Salesforce. Our sales reps can see their statements update every day and have their commissions calculated overnight, which is a big plus. They can also submit inquiries immediately. Personally, it's made a huge difference in saving me manual work by eliminating the need to calculate everything with spreadsheets and manually pull data. It's been great for us and has saved us a lot of time. Review collected by and hosted on G2.com.

I mean, with all the, you know, clarity for the sales reps, there's a lot of, you know, back end, updating. So, you know, that's the one downside, but you know, it's still would take that any day over what we used to do. Review collected by and hosted on G2.com.

In Excel, It was very difficult for us to provide the backup to our reps due to the enormous size of the reports and having to tie all those lines back to the commission amount was a chore. Incent provides a very clean list that I can rely on. Review collected by and hosted on G2.com.

I would like to see some built in error codes. If you forget a step when adding a new person or all the pieces of your formula are not laid out right I wish Incent would give a bit of a warning. That would make tracing my steps to find the mistake much faster. Review collected by and hosted on G2.com.

I like that I can recalculate a month if there's a change. It allows me to go in, make the necessary changes, and have everything reload where it needs to be. This feature lets me handle changes that happen in the middle of the month, allowing me to correct things before the month closes. Review collected by and hosted on G2.com.

The reporting had trouble getting the right reports or the reports that we need. And kinda learning how to do that. It was a little hard as we had trouble getting initially our data into the system. And so that kinda slowed down the learning curve and some of the things that we wanna to try when we were in an implementation. And training. Review collected by and hosted on G2.com.

Xactly stands out for how well it brings clarity and structure to complex incentive compensation processes. The platform makes it straightforward to manage commission plans, track performance in real time, and maintain accuracy in payouts—all in one place. I especially value the transparency it offers to both leadership and sales teams, which helps build trust, reduces confusion, and keeps everyone aligned on goals. Review collected by and hosted on G2.com.

While Xactly is a powerful platform, there can be a learning curve when getting started, especially for users who are new to incentive compensation tools. Some of the more advanced configuration and reporting features may require additional training or support to fully take advantage of them.

Additionally, certain processes—such as updating compensation plans or generating highly customized reports—can feel less intuitive than expected. The functionality is there, but improvements to the user interface and more streamlined workflows in these areas would make the overall experience smoother and more efficient. Review collected by and hosted on G2.com.

I really like how Xactly makes it easy to compare my monthly commissions. It helps me see how much I'm getting paid and how it stacks up against other months. This visibility into my earnings is something I find really valuable. The initial setup was also easy for me because I didn't have to do anything to set it up. Review collected by and hosted on G2.com.

The way that we reach Xactly with Okta or Salesforce can be time-consuming. It takes a while to find the right page and navigate to your commission. I feel the website could be formatted a lot better and more simply. I would probably rate it a five because I feel there are other types of software where you can have a better understanding of your commission each month and access it more easily with a better user interface. Review collected by and hosted on G2.com.