--- title: Xactly Reviews meta_title: 'Xactly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1098 reviews by the users' company size, role or industry to find out how Xactly works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1098 scale: '5' date_modified: '2026-11-02' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Xactly Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Xactly Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Xactly, and what problem is it built to solve?

Xactly is an AI-powered platform that combines revenue intelligence and sales performance management. It is designed for finance, revenue, compensation, and sales leaders working to manage pay and performance and support sustainable revenue.

What languages does Xactly support?

Xactly supports 16 languages, including Chinese (Simplified), English, French, German, Spanish, and others.

What company sizes and industries is Xactly the best fit for?

The strongest fit signals are among enterprise and mid-market organizations, with reviewer-reported industries clustering around software, IT services, and telecommunications.
  • Company size: Enterprise and mid-market organizations are most represented.
  • Industry: Computer software, information technology and services, and telecommunications appear prominently.

How long does it take to implement Xactly across a team?

Implementation timelines vary, but three to six months is the most commonly reported range. Other reported timelines include shorter and longer rollouts.
Time to go live Relative frequency
3–6 months Most commonly reported
1–3 months Also reported
6–12 months Also reported
More than 12 months Reported less often
Less than 1 month Reported occasionally

What customer support options does Xactly provide, and how do users find the overall support experience?

Xactly provides 24/7 live-rep support, along with phone and email/help-desk support. Users describe the support team as knowledgeable, helpful, and responsive, though some report delays or difficulty getting complex issues resolved.

What features or capabilities could make Xactly even more useful?

More intuitive workflows and clearer reporting would make Xactly easier to use, especially for teams building or reviewing customized reports.
  • Simpler navigation and interface: Streamlining screens and workflows could make common tasks and details easier to find.
  • More flexible reporting: More customizable dashboards, visualizations, and report-building options could better serve different teams and roles.
  • Faster, fresher data: Quicker refreshes and clearer status information could help users rely on timely commission and performance updates.

Xactly Reviews (1,098)

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Reviews

Xactly Reviews (1,098)

View 1 Video Reviews
4.2
1,098 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Manisha S.
MS
Manisha S.
Senior Account Executive
Mid-Market (51-1000 emp.)
"Simplifies Sales Compensation Tracking"
5/5
What do you like best about Xactly?

I like how Xactly simplifies sales compensation and commission tracking. It provides clear visibility into sales performance and helps me understand how I’m progressing toward my targets. The reporting features make it easier to review performance, while automation reduces manual calculations and saves time. Overall, it helps make sales compensation management more transparent and efficient. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Some features can take time to understand, and navigating between different sections could be more intuitive. Generating specific reports may also require extra steps. Overall, improving the user interface and simplifying navigation would make the experience smoother. Review collected by and hosted on G2.com.

Marley M.
MM
Marley M.
Sales Development Representative
Mid-Market (51-1000 emp.)
"Clear Commission Visibility, but Approval Alerts Need Work"
3.5/5
What do you like best about Xactly?

I find Xactly easy to use and accessible. I get good visibility into my commission through a transparent dashboard, and it lets me know what I’m receiving at the end of each month. It works well. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

I think Xactly could provide a few more notifications so I know when to sign and approve my commission. Review collected by and hosted on G2.com.

James A.
JA
James A.
Sales Compensation Analyst
Mid-Market (51-1000 emp.)
"Automates Processes but Struggles with Complex Credit Assignments"
5/5
What do you like best about Xactly?

I like Xactly for the ability to automate our entire process, which really cuts our processing time down. I'm also excited about moving into AI in the near future. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

We have trouble with the credit assignment rules. Yes. We have issues with the current assignment tool. And complex rules. Review collected by and hosted on G2.com.

Julian S.
JS
Julian S.
Enterprise (> 1000 emp.)
"Reliable visibility into compensation"
4.5/5
What do you like best about Xactly?

Xactly Incent continues to provide a reliable single source of truth for my compensation data. I value being able to review commissions, ACV credits, and payment details in one place, including historical information from previous years. The clear overview makes it easy to understand my current performance and compensation status. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Closed-won deals can still occasionally take some time to appear in the system. Faster synchronization and clearer status information while data is being processed would make the experience even better. Review collected by and hosted on G2.com.

Amanda B.
AB
Amanda B.
Sr. Business Analyst/Solutions Architect
Information Technology and Services
Enterprise (> 1000 emp.)
"Intuitive UI, Exceptional AI Features with Room for Analytics Improvement"
5/5
What do you like best about Xactly?

I like Xactly's ease of use in the UI, which is very intuitive and easy to use. I'm also excited about the upcoming AI changes, as they will allow me to produce additional reports for the teams and leadership. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Analytics is difficult, especially reports based on hierarchy. If someone is not in the hierarchy, they are not included in the analytics reports. Review collected by and hosted on G2.com.

Nnenna A.
NA
Nnenna A.
Customer Service Sales Representative
Mid-Market (51-1000 emp.)
"Empowers Sales with Real-Time Transparency"
5/5
What do you like best about Xactly?

I like Xactly for its transparency and analytics in reporting. It helps me keep track of sales incentive payments and provides transparency for the sales teams to see their progress in real-time. Xactly is valuable because it assists with data management for executives and reduces the workload of manual reporting by channeling reports to the sales team, ensuring they get the monthly information they need. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

It's a very hierarchy-based tool. It would be great to have some features that allow for individual reporting or formatting. Reports are channeled by title, but I have some sales managers looking to see their report a certain way. This can't be done because then it will affect other team members. Review collected by and hosted on G2.com.

Fiona X.
FX
Fiona X.
Global Sales Compensation Systems Analyst
Enterprise (> 1000 emp.)
"Xactly Incent's stability and persistent improvement as a commission software is important"
5/5
What do you like best about Xactly?

Xactly Incent is a cloud-based sales compensation management software designed to streamline the design, implementation, and management of incentive programs. It's particularly beneficial for organizations aiming to automate complex commission structures and provide transparency to their sales teams. Key Strengths: 1) Accurate and Transparent Calculations: The platform is praised for delivering precise commission calculations, reducing errors associated with manual processes. 2)Integration Capabilities: Xactly Incent integrates seamlessly with various systems like Salesforce CRM, enhancing its utility in diverse IT environments. 3) Customer Support: They have been doing a really great job in getting back to me about my questions related to the software. 5) They have Xactly Universities to provide lots of courses and resources to educate this software administrators, I really like this knowledge base keeps me updated and constantly learning new applications and automations. 6) Xactly have been working hard for 20 years in the Sales Compensation Software field and constantly improve their software, this persistence earns respect. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

1) "Reporting" application has been lunched recently. I want to get to know more about it. But having an application to provide and manage commission insights is very important to guide business side to make positive changes. 2)Backend tables should generate same report file type, either .CSV or .xlsx, I know when I download Balances Report, it is used Excel 97-2003 Workbook.xls. From consistency perspective, hope this will be updated to .xlsx or csv. Review collected by and hosted on G2.com.

Trevor R.
TR
Trevor R.
Enterprise (> 1000 emp.)
"Transforms Sales Data Management with Ease"
5/5
What do you like best about Xactly?

I really like the visibility Xactly provides, especially since it interfaces with Salesforce. Our sales reps can see their statements update every day and have their commissions calculated overnight, which is a big plus. They can also submit inquiries immediately. Personally, it's made a huge difference in saving me manual work by eliminating the need to calculate everything with spreadsheets and manually pull data. It's been great for us and has saved us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

I mean, with all the, you know, clarity for the sales reps, there's a lot of, you know, back end, updating. So, you know, that's the one downside, but you know, it's still would take that any day over what we used to do. Review collected by and hosted on G2.com.

Verified User in Printing
AP
Verified User in Printing
Mid-Market (51-1000 emp.)
"Love the Details!"
5/5
What do you like best about Xactly?

In Excel, It was very difficult for us to provide the backup to our reps due to the enormous size of the reports and having to tie all those lines back to the commission amount was a chore. Incent provides a very clean list that I can rely on. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

I would like to see some built in error codes. If you forget a step when adding a new person or all the pieces of your formula are not laid out right I wish Incent would give a bit of a warning. That would make tracing my steps to find the mistake much faster. Review collected by and hosted on G2.com.

Michael B.
MB
Michael B.
Mid-Market (51-1000 emp.)
"Robust Solution with Accurate Payouts, Needs Better Reporting"
4/5
What do you like best about Xactly?

I like that I can recalculate a month if there's a change. It allows me to go in, make the necessary changes, and have everything reload where it needs to be. This feature lets me handle changes that happen in the middle of the month, allowing me to correct things before the month closes. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

The reporting had trouble getting the right reports or the reports that we need. And kinda learning how to do that. It was a little hard as we had trouble getting initially our data into the system. And so that kinda slowed down the learning curve and some of the things that we wanna to try when we were in an implementation. And training. Review collected by and hosted on G2.com.

Questions about Xactly? Ask real users or explore answers from the community

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GU
Guest User

What is your experience regarding pricing and costs for Xactly Forecasting, and how does it compare to other forecasting tools?

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Jimmy G.
JG
Jimmy Grulkey
•
Last activity about 5 years ago

Why does BBB state that the bussines file wasn’t opened untill 2/2021 with no reviews and posted reviews go back 3 years?

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

15 months

Average Discount

12%

Perceived Cost

$$$$$
Xactly Comparisons
Xactly Features
Performance and Reliability
Commission Estimator
Compensation Statements
Plan Documents and Agreements
Sales Org Performance Reports
Monitor Sales Rep Performance
Quota Assignments/Management
Comp Modeling - Ease of Admin
Comp Modeling - Design Flexibility
Comp Statement Calculation and Distribution