Compare CaptivateIQ and Xactly 
At a Glance
Market Segments
Mid-Market (68.0% of reviews)
Enterprise (55.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CaptivateIQ
Star Rating
(3,466)4.7 out of 5
Market Segments
Mid-Market (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CaptivateIQXactly
Star Rating
(1,042)4.2 out of 5
Market Segments
Enterprise (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about XactlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CaptivateIQ excels in user experience, with many praising its intuitive interface and ease of understanding. Users appreciate how quickly they can access core metrics without navigating through complex menus, making it a favorite for those who want streamlined access to their compensation data.
- Users say that Xactly Incent provides robust commission tracking capabilities, allowing for effective management of sales commissions and payouts. Reviewers highlight the software's ability to automate manual calculations, which significantly enhances operational efficiency for teams handling complex compensation plans.
- According to verified reviews, CaptivateIQ stands out for its implementation process, with users noting that it allows for the setup of complicated scenarios without needing external IT support. This flexibility is particularly beneficial for organizations looking to adapt quickly to changing compensation strategies.
- Reviewers mention that while Xactly Incent has a strong focus on enterprise-level solutions, it sometimes struggles with customization for specific workflows. Users have pointed out challenges in configuring the software to meet unique operational needs, which can hinder its overall effectiveness for some teams.
- G2 reviewers highlight the superior support quality offered by CaptivateIQ, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This level of service is crucial for organizations that rely on timely assistance to resolve issues and optimize their compensation processes.
- Users report that Xactly Incent, while powerful in its commission calculation features, may not be as user-friendly as CaptivateIQ. Some users have noted that the interface, although functional, could benefit from enhancements to improve overall usability and reduce the learning curve for new users.
Pricing
Entry-Level Pricing
CaptivateIQ
No pricing availableXactly
No pricing availableFree Trial
CaptivateIQ
No trial information availableXactly
No trial information availableRatings
Meets Requirements
9.5
2,549
8.4
590
Ease of Use
9.5
2,577
8.1
919
Ease of Setup
8.8
660
7.9
621
Ease of Admin
8.7
246
7.8
360
Quality of Support
9.5
1,870
8.3
521
Has the product been a good partner in doing business?
9.4
247
8.6
368
Product Direction (% positive)
9.1
2,361
8.2
581
Features by Category
Sales Rep Portal
9.1
1642
7.1
227
8.8
1329
6.9
211
9.4
1894
8.4
323
9.0
1419
8.2
279
8.8
1397
8.0
296
8.4
1186
6.8
197
Management Portal
8.7
1100
7.4
223
8.8
1196
7.8
233
Feature Not Available
Feature Not Available
8.8
1231
7.7
231
8.9
1304
7.6
232
8.8
988
7.7
219
Feature Not Available
6.7
155
Administration
8.9
1219
7.4
213
8.8
1181
7.1
211
8.8
1178
7.2
208
9.1
1328
8.0
253
8.9
1381
7.4
272
8.6
1137
7.9
253
Platform
8.7
837
7.9
186
8.5
761
7.0
136
8.3
726
6.7
125
8.4
786
7.3
211
8.4
765
7.4
152
8.5
739
7.7
162
9.1
933
8.1
233
Agentic AI - Sales Compensation
7.6
155
Not enough data
Data Availability
8.7
33
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.4
31
Not enough data
Data Accuracy
8.9
31
Not enough data
9.1
29
Not enough data
8.7
29
Not enough data
Agentic AI - Sales Intelligence
8.0
11
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
Platform
8.7
31
Not enough data
8.9
32
Not enough data
9.0
33
Not enough data
8.9
33
Not enough data
8.3
27
Not enough data
8.9
30
Not enough data
Features
7.7
27
Not enough data
7.7
28
Not enough data
8.0
29
Not enough data
8.0
29
Not enough data
8.1
29
Not enough data
7.6
27
Not enough data
8.1
26
Not enough data
8.5
29
Not enough data
7.7
25
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Map Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaborate
8.3
36
Not enough data
8.0
35
Not enough data
Logistics
8.2
35
Not enough data
8.2
35
Not enough data
8.2
35
Not enough data
Platform
Not enough data
7.4
61
Not enough data
7.0
51
Not enough data
7.6
58
Not enough data
7.8
68
Not enough data
7.5
56
Not enough data
7.4
53
Not enough data
6.6
61
Not enough data
6.8
67
Not enough data
7.8
66
Not enough data
7.6
54
Benchmarking and Equity - Compensation Management
Not enough data
6.8
45
Not enough data
7.0
45
Not enough data
7.0
44
Platform
Not enough data
7.6
76
Not enough data
7.6
72
Not enough data
7.7
69
Not enough data
8.3
73
Not enough data
7.9
80
Not enough data
7.4
71
Not enough data
6.9
76
Not enough data
7.4
77
Performance reviews
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Goals
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
8.3
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
7.9
23
Not enough data
8.0
22
Not enough data
8.1
22
Not enough data
Territory Management - Sales Planning
7.8
22
Not enough data
7.9
22
Not enough data
Quota & Capacity Management - Sales Planning
8.3
22
Not enough data
8.0
22
Not enough data
8.2
22
Not enough data
Agentic AI - Sales Planning
7.9
11
Not enough data
7.6
11
Not enough data
Platform - Compensation Planning
8.8
88
8.2
12
8.5
86
7.5
12
8.8
87
7.9
12
8.8
85
8.2
12
8.9
85
7.4
12
9.0
87
8.1
12
Additional Features - Compensation Planning
8.9
86
7.8
12
8.8
85
7.5
12
8.9
84
7.6
12
Agentic AI - Sales Performance Management
7.0
31
Not enough data
7.0
31
Not enough data
7.0
32
Not enough data
Incentives
Feature Not Available
7.7
58
8.5
268
7.8
76
9.2
381
|
Verified
8.3
84
|
Verified
8.6
240
8.0
62
Personalization
Feature Not Available
8.3
76
8.8
311
|
Verified
7.6
79
|
Verified
9.0
347
|
Verified
7.9
89
|
Verified
8.8
308
|
Verified
7.7
59
Administrative
8.9
305
|
Verified
7.8
80
|
Verified
8.8
296
|
Verified
8.1
88
|
Verified
8.4
173
7.4
73
Agentic AI - Sales Analytics
7.5
34
Not enough data
8.0
34
Not enough data
7.8
34
Not enough data
7.9
35
Not enough data
7.7
35
Not enough data
Data Sourcing
8.5
64
Not enough data
8.6
65
Not enough data
8.4
63
Not enough data
8.4
68
Not enough data
8.4
65
Not enough data
Predictive Analytics
7.9
62
Not enough data
8.0
61
Not enough data
7.8
62
Not enough data
7.7
62
Not enough data
Sales Management
7.9
63
Not enough data
7.9
61
Not enough data
8.2
60
Not enough data
8.2
62
Not enough data
Agentic AI - Sales Coaching
7.1
7
Not enough data
7.4
7
Not enough data
6.9
7
Not enough data
7.4
7
Not enough data
Training
8.3
15
Not enough data
7.9
15
Not enough data
7.4
15
Not enough data
7.0
15
Not enough data
Feedback
7.4
15
Not enough data
7.9
15
Not enough data
7.6
15
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
7.4
15
Not enough data
7.4
15
Not enough data
Generative AI
7.4
15
Not enough data
Categories
Categories
Shared Categories
CaptivateIQ and Xactly are categorized as Compensation Planning, Sales Analytics, Sales Performance Management, Sales Compensation, and Sales Planning
Unique Categories
Xactly is categorized as Compensation Management, AI Sales Assistant, Revenue Operations & Intelligence (RO&I), Performance Management, and GIS
Reviews
Reviewers' Company Size
CaptivateIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xactly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.9%
Information Technology and Services
16.5%
Financial Services
8.0%
Marketing and Advertising
4.3%
Computer & Network Security
3.1%
Other
32.2%
Computer Software
27.1%
Information Technology and Services
20.2%
Telecommunications
5.8%
Financial Services
4.5%
Computer & Network Security
3.3%
Other
39.1%
Discussions
Will there be an app or is there an app for mobile phones?
2 Comments
KH
This would be great! Read more
What is the best way to reach customer support?
2 Comments
Official Response from CaptivateIQ
Hi Taimoor,
You can email support@captivateiq.com.Read more
Can you create a mobile phone app for CaptivateIQ?
2 Comments
Official Response from CaptivateIQ
Hi Vinh,
A mobile app is not on our roadmap for this year but you can still access the site on your mobile phone to see your performance dashboard.
Read more
I don't see much documentation on the website in terms of FAQ, etc. Is there an online resource I can use if I have any questions?
1 Comment
MG
Hello,
We offer help documentation online and in PDF format to existing customers. Please contact me at 408-477-3130 and I'll assist you.
Thanks,
MikeRead more
What is Xactly Incent used for?
1 Comment
AS
Xactly incent is a sales performance management software. It is used for sales compensation - where the sales team can have live access to their commissions...Read more
Why does BBB state that the bussines file wasn’t opened untill 2/2021 with no reviews and posted reviews go back 3 years?
1 Comment
GH
TopOpps was acquired by Xactly at that time and became Xactly ForecastingRead more
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