WorkJam Features
Platform (8)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. 15 reviewers of WorkJam have provided feedback on this feature.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 15 WorkJam reviews.
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 13 WorkJam reviews.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups. This feature was mentioned in 14 WorkJam reviews.
Performance
As reported in 14 WorkJam reviews. Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
As reported in 13 WorkJam reviews. Is accessible from a mobile device and by users on the go.
Reporting
Provides analytics tools that reveal important business metrics and track progress. 14 reviewers of WorkJam have provided feedback on this feature.
Dashboards
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. 14 reviewers of WorkJam have provided feedback on this feature.
Basics (2)
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
Is accessible from a mobile device and by users on the go.
Content (3)
Content Library
Provides users with a pre-built educational library of useable content
Customizability
Allows administrators to accommodate their unique processes. Includes ability to create custom educational content.
Content Creation
Contains tools that allow users to create original content directly within the application
Performance (6)
Monitoring
Provides tools to track and measure application performance
Reporting
Provides analytics that reveal important business metrics and progress.
Interoperability
Integrates with LMS as needed to enhance corporate training and education.
Team
Monitor team performance metrics such as territory coverage or amount of new sales
Retailer
Analyze the performance of each retailer to identify issues and optimize execution
Compliance
Track compliance with internal policies such as Minimum advertised price (MAP)
Planning (3)
Strategy
Define strategies to gather retail intelligence and use the insights to plan retail activities
Activities
Provide standard retail execution activities that can be customized by users
Territory Management
Define geographical territories and assign employees and tasks using predefined rules
Execution (3)
Collaboration
Allow employees, managers, and retailers to collaborate on retail execution tasks
Field Execution
Provide features for field employees, such as route planning, GPS search, or messaging
Data Collection
Include features for field employees to collect data, capture photos, and create orders
Training & eLearning (6)
Assessments and Practice
Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials.
Content Delivery and Tracking
Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.
Content Creation
Creates training materials for instructor- and self-led courses.
Manager Portals
Allows managers to see progress of team members.
Content Storage and Management
Provides functionality to store, organize, and search all training content.
Content Libraries
Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.
Platform Basics (6)
Performance Benchmarking
Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level. 15 reviewers of WorkJam have provided feedback on this feature.
Reporting & Dashboards
Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. 17 reviewers of WorkJam have provided feedback on this feature.
Interoperability
As reported in 12 WorkJam reviews. Connects to external systems and applications as needed to complete team workflows.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Dashboard
Has a centralized dashboard for users to interact with.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Platform Content (7)
Employee Pulse Surveys
Based on 15 WorkJam reviews. Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization
Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. 14 reviewers of WorkJam have provided feedback on this feature.
Goal and Challenge Creation
Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. 14 reviewers of WorkJam have provided feedback on this feature.
Science-based templates
Provides content templates built by academics and/or practitioners and leverage science and research.
Automation
Automates some or all operation related tasks.
File Sharing
Provides robust sharing options for communication with both internal and external stakeholders.
Content Library
Provides users with a pre-built library of useable content.
Platform Additional Functionality (9)
Employee Segmenting
As reported in 15 WorkJam reviews. Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.
Goal and Challenge Creation
As reported in 14 WorkJam reviews. Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.
Peer Recognition
Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. This feature was mentioned in 16 WorkJam reviews.
Social Feedback Portal
Based on 15 WorkJam reviews. Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.
Integrations
Integrates with business solutions such as payroll, workforce management, POS systems, etc.
Mobility
Is accessible from a mobile device and by users on the go.
Forecasting
Forecasts scheduling needs based on important KPIs.
Task Management
Provides task prioritization and management abilities.
Portal
Contains a portal to facilitate third-party or client application access.
Information Distribution (5)
News Feed
Based on 16 WorkJam reviews. Allows information to be distributed via a scrolling news feed.
Newsletter
Allows information to be distributed via newsletter. This feature was mentioned in 15 WorkJam reviews.
Notifications
As reported in 16 WorkJam reviews. Allows information to be distributed via push notification.
Email
Allows information to be distributed via email.
Multi-Channel Sharing
Allows administrators to deliver information through multiple channels at once. 17 reviewers of WorkJam have provided feedback on this feature.
Employee Engagement (8)
Employee Generated Content
As reported in 17 WorkJam reviews. Able to share pictures, videos or external articles, and users can participate in the communication if authorized
Confirmation
Allows employees to confirm that they have received or read a piece of content. This feature was mentioned in 17 WorkJam reviews.
Comments
Based on 17 WorkJam reviews. Allows employees to leave comments on posts within the application.
Inline Translation
As reported in 15 WorkJam reviews. Automatically translates information via machine translation.
Administrative Access
Allows administrators to set permissions within the application. This feature was mentioned in 17 WorkJam reviews.
Content Interaction
As reported in 10 WorkJam reviews. Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too.
Surveys (global & local)
Based on 10 WorkJam reviews. Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc.
Chat
Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.).
Login Options (2)
Single Sign-On (SSO)
Allows users to sign into the software using a single sign-on (SSO) application.
Password Saver
Saves login information like usernames and passwords for external applications.
Productivity (3)
Activity Feed
Provides a cross-application activity feed.
Virtual Assistant
Offer a virtual assistant to guide users and recommend routine actions.
Analytics and Reporting
Generates reports based on security and/or productivity data.
Customization (3)
Custom Workflows
Enables the creation of custom workflows to facilitate various processes.
Multiple Workspaces
Allows users to create multiple workspaces for different projects or teams.
Custom Application Integration
Allows users to connect custom or in-house applications.
Admin & Reporting Features - Enterprise Social Networking (ESN) (5)
Content Moderation
Helps administrators ensure content is compliant with company policies by providing tools to monitor and moderate user-generated content.
Polls & Surveys
Enables users to create and conduct polls and surveys to gather employee feedback and opinions.
Content Management
Provides cloud-based storage to manage, organize, and store information and documents.
Analytics & Reporting
Administrators have access to analytics and reporting tools to monitor platform usage, engagement, and impact of ESN on the organization.
User Management
Enables administrators to create, edit, and deactivate user profiles as well as assign different roles and permissions based on user responsibilities.
Content & Community Features - Enterprise Social Networking (ESN) (4)
Gamification
Incorporates gamification elements such as badges, rewards, and leaderboards.
Community Building
Enables users to create groups or communities for the purpose of connecting on shared interests or goals.
Knowledge Sharing
Allows users to upload, share, and collaborate on a variety of documents and file types.
User Generated Content
Allows users to create and share content via posts, comments, and discussion forums.
Administrative Tasks - Frontline Worker Communication Platforms (6)
Training & Learning Modules
Distributes and manages access to training and educational modules.
Health & Safety Policies
Enables administrators to enforce health and safety policies, such as COVID-19 testing and workplace safety instructions.
Onboarding & Offboarding
Allows workers to access onboarding and offboarding materials through the platform.
Surveys & Feedback
Allows administrators to distribute surveys and analyze feedback from workers.
Employee Services
Gives employees access to employee services , such as PTO requests and pay summaries.
Knowledge Management
Allows administrators to upload and manage documents and files within the platform.
Communication Features - Frontline Worker Communication Platforms (4)
Group Messaging
Enables users to message each other in designated groups, whether public or private.
Private Messaging
Users can communicate in a private, one-on-one manner.
Announcements
Allows company-wide and targeted announcements to ensure workers receive relevant communications.
Emergency Notifications
Administrators can send out mass emergency notifications to everyone, designated groups, or individuals.
Operations - Frontline Worker Communication Platforms (4)
Shift Scheduling
Includes shift scheduling features, allowing managers to create, distribute, and update shift schedules easily.
Insights & Analytics
Provides performance insights and other analytics by individual, team, or region.
Task Management
Schedules and assigns tasks for employees and provides productivity insights for managers.
SOPs & Documentation
Provides written, step-by-step instructions for workers as well as task-related documents.
In-store tasks - Retail Task Management Software (6)
Logistic activities
Check Inbound and outbound logistics activities to and from the store.
Order management
Provide visibility into order management, fulfillment and return.
Shelf replenishment
Able to track low or missing shelf stock and keep shelves replenished.
Inventory and price check
Ensure right inventory and products with updated price and offers.
Stock auditing
Must maintain right volumes and eliminate defective or outdated product from shelves.
Store audit and compliance
Ensure store is equipped to streamline operations, maintain high standards and prevent incidents.
Task management - Retail Task Management Software (3)
Task tracking
Track tasks in progress, completed and incomplete tasks.
Task planning and execution
Allow planning, scheduling and communication of duties and responsibilities to store personnel.
Task allocation
Capable of allocating multiple task to the store personnel.
Analytics and reporting - Retail Task Management Software (3)
Task reporting
Evaluate task execution, record performance based on field activities, and identify emerging trends.
Replenishment visibility
Allow visibility of stock replishment on a single intiutive dashboard.
Shrinkage reporting
Allow visibility into loss prevention, bottlenecks and shrinkages.
Core Features - Employee Experience Software (2)
Employee Lifecycle Management
Manages the entire employee lifecycle from onboarding to exit surveys, providing actionable insights and customization.
Communication
Aids in knowledge management and the crafting of company branding and messaging.
People Analytics - Employee Experience Software (2)
Action Plan
Data analysis leads into creating HR initatives and policies with measurable outcomes.
Productivity
Directly measures and finds ways to optimize workplace productivity.
Advanced Features - Employee Experience Software (2)
Digital Experience Management
Integrates with the IT technologies and workflow to optimize and manage omnichannel digital experiences.
Employee Listening
People analytics include features capable of impelmenting an advanced employee listening strategy.
Employee Improvement - Employee Experience Software (3)
Performance Management
Includes native feedback functionality like OKRs, 360 feedback, continuous improvement, or other performance management tools.
Learning
Guides employee growth through suggested content, skill building, or other learning initiatives and programs.
Team Building
Provides gamified team building or informal socialization features to help people bond and communicate.
User Experience & Accessibility - Employee Communications (4)
Native Mobile Application
Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers.
Branded Experience
Provides customizable web platform for colors, fonts, company branding etc.
Personalized Ux Experience
Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests.
Audience Management & Creation
Creates segmentation groups and communication audiences to target messages, content, features access, etc.
Content Distribution - Employee Communications (3)
Newsfeed
Displays application newsfeed content in an engaging and modern manner.
Newsletter Engine
Allows for reaching employees through the Integrated newsletter builder via email
Multi-Channel Sharing
Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc.
Additional Features - Employee Communications (3)
Emergency Notifications
Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button.
Analytics
Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who.
Integrations
Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc.
Agentic AI - Employee Communications (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Enterprise Social Networking (ESN) (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Frontline Worker Communication Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Employee Intranet (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Agentic AI - Unified Workspaces (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Technology Glossary Features
View definitions of the features and discover new technology terms.
Business instant messaging software works as a communication platform for companies via a text-based messaging application. Learn how these products ease internal business communication among employees.
Peer recognition is how colleagues express appreciation to one another. Learn more about the benefits of a peer recognition program and the best practices needed to make it work.





