Top 10 Willdesk Alternatives & Competitors

Top 10 Alternatives to Willdesk Recently Reviewed By G2 Community

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Gorgias
By Gorgias
4.6/5
(545)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to Willdesk, Gorgias is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk

Tidio
By Tidio
4.6/5
(1,879)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Willdesk, Tidio is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

Zoho Desk
By Zoho
4.4/5
(7,322)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Willdesk, Zoho Desk is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management
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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,768)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Willdesk, Fin by Intercom is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

Freshdesk
By Freshworks
4.4/5
(3,684)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Willdesk, Freshdesk is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

Front
By Front App
4.7/5
(2,416)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Willdesk, Front is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

JustCall
By Saas Labs
4.3/5
(2,368)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Willdesk, JustCall is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Willdesk, LiveAgent is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

Hiver
By Hiver
4.6/5
(1,274)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to Willdesk, Hiver is:
Slower to reach roi
More expensive
Categories in common with Willdesk:
Customer Self-Service
Live Chat
Help Desk
Customer Communications Management

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